Compare Aurea vs Sparx Systems

Aurea

Based on 12 reviews.

Sparx Systems

Based on 107 reviews.

Sample Customers

Aurea CX Process

Air France-KLM, Proximus, Barratt Developments, Heathrow, HomeServe, Paypal, Freedom Mortgage

Sparx Systems Enterprise Architect

OmniLink

Popular Solutions

Aurea CX Messenger

0 reviews

Actional

0 reviews

AMS AlertFind

0 reviews

Sparx Systems Enterprise Architect

3 reviews

Sparx Prolaborate

0 reviews

Sparx Pro Cloud Server

0 reviews

Top Industries

Construction Company

19%

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Financial Services Firm

14%

Government

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »
Anonymous User
QA Expert at a tech company

Read full review of Actional »

Review 1 of 4

No Data Available

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
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Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
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Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
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Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
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Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
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Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
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Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
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Review 1 of 9

Pawel-Gawronski
Enterprise Architect at BEC
The customer support is responsive.
Read full review of Sparx Pro Cloud Server »
Kim Dijkstra
Technical manager at Koninklijke Bam Groep N.v.
In the Netherlands, the support for this solution is very limited. You have to rely on some consultants, but at the...
Read full review of Sparx Systems Enterprise Architect »
Anonymous User
Enterprise Architect, IT Director at a consumer goods company
It's email only support, and they have a long turnaround.
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Riaz-Ahmed
FileMaker Developer, Agile Software Quality Analyst, Consultant, Trainer & UML / BPMN Modeller at ICONIX
It is hard to access those people. You can get in touch only through email. The same problem is there with Visual...
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Piotr Olechno
IT Project Leader at Bank Millennium SA
In general, we don't need support since we have an internal team in our company that maintains the queries related to...
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AllanKowalski
Enterprise Architect at a tech services company
Though only available by e-mail they really know their stuff and respond very quickly.
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Mbuso Khanyile
Cvo at a tech services company
I am satisfied with the technical support. I have not encountered any problems, so I think that it is one hundred...
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Anonymous User
System Architect, SCRUM Product Owner at a tech company
The company does not put a lot of focus on technical support. I am not sure if they are overloaded but there is...
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Anonymous User
IT Architect at a financial services firm
With our current project, we don't need technical support. In the past, I had some experience with the technical...
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Anonymous User
Software Engineer / Application Developer & Systems Engineer at a transportation company
I haven't yet contacted technical support. I have questions for them, and I will likely in the future, however, I...
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Anonymous User
Solution Architect at a tech services company
I have not used Sparx support yet, but I have e-mailed BEASI support a lot and they have got a fairly good response...
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Anonymous User
Consultant
Customer Service: Very good. Technical Support: Very good although there is no phone support.
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Luke Zhao
consultant at Government of Saskatchewan
Sparx support isn't very responsive.
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Anonymous User
Integration Architect at a financial services firm
Customer Service: I've not had to use customer service. Technical Support: I've not had to use tech support. The...
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Anonymous User
Chief Architect for Order to Cash & Usage at a comms service provider
Customer service has been good whenever I contacted them.
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Anonymous User
Senior Solution Designer at a comms service provider
I only used it a few times, when I forgot passwords or license keys. The support was always fast and excellent.
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Anonymous User
Enterprise Architecture Consultant at a consultancy
Customer Service: I never interacted with Customer Service.. So that speaks to stability and usability. Technical...
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Anonymous User
Data Architect at a financial services firm
I would rate technical support as OK. The forum was great. The actual support was only so-so.
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Anonymous User
IT Professional at a energy/utilities company
I didn't experience any issues so far, so I didn't ask for help.
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Anonymous User
Head of Systems Integration & System Engineering department at a tech services company
Customer Service: It's sufficient. Technical Support: It's sufficient.
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Anonymous User
IT Architect at a government
I haven't had to contact technical support.
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Endre Domiczi
Owner & CEO at mentorITe
When I contacted them they usually answered within a day, so it's quite good. I think that they have support...
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Paul Parisi
Enterprise Architect at Mobiliser
Initially this was excellent in early versions. The growth of the product has changed as the company has grown. We...
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Anonymous User
Senior Enterprise Architect at a transportation company
Customer Service: No customer service has been needed in the one year of service. Technical Support: No technical...
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Anonymous User
IM Consultant at a insurance company
So far, the technical support has been great. Support is a part of our license agreement. They have helped us with...
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Anonymous User
VP, Senior Business Analyst at a consultancy
Customer Service: 10 out of 10. Emails were answered and phone calls as well. Technical Support: Didn't use much,...
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Anonymous User
IS Analyst at a government
Very good. Any submitted question is quickly answered. The Help Online and white papers, webinars, and user groups...
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Maja Jakobik
Solutions architect at a government
We have our own functional maintenance. We also have an external company for technical support. They get in touch...
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Jean-Francois Boyer
Senior Project Manager at Vaudoise Assurances Holding SA
I am satisfied with the technical support.
Read full review of Sparx Prolaborate »
Anonymous User
CEO at a tech company
Customer Service: Customer service is very good. We've been obtaining offers fast. However, it looks like we need to...
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Review 1 of 30

Technical Support

No Data Available

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