Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

146 reviews

IQ Bot

11 reviews

BotFarm

3 reviews

Nintex Process Platform

13 reviews

Nintex RPA

8 reviews

Nintex eSign

2 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

14%

Manufacturing Company

10%

Healthcare Company

Computer Software Company

20%

Financial Services Firm

16%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vatsal Mehta
Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
I have used it for multiple use cases across various domains. I started with automating use cases in the utility...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
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AshishTyagi
Solutions Architect at PureSoftware Ltd
I have used BotFarm to automate web applications and Microsoft products. I have also automated mainframe applications...
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Review 1 of 3

Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We primarily use K2 in conjunction with Kaltura within Teams. We use Kaltura for expenses, email cases, cash...
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Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »
Adam Staude
Manager, Application Support at a retailer
We use it to automate a lot of data entry or do manipulation in regards to our ERP system. We are still pretty new...
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Review 1 of 3

Customer Service

Nayeem Mohammed
Account and Delivery Head at Jade Global
The quality of technical support relies on the partnership we maintain with Automation Anywhere. Gold partners...
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Chandresh Agarwal
Lead Software Engineer at Peristent Systems
We have created tickets on the support website of Automation Anywhere whenever we needed support, and the support...
Read full review of IQ Bot »
Suresh Polisetty
Software Engineer at a tech services company
I rate Automation Anywhere support nine out of 10. I have raised multiple tickets with Automation Anywhere, and they...
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Aliu Balogun
Head, Digital Business and Innovation (BSc/MSc Computer Science, CISA) at ActivEdge
Automation Anywhere (AA) has very good technical support.
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Marco Aurelio BALDOCEDA PORRAS
Tech Leader RPA Individual Contributor at Interbank
I rate the technical support a four out of ten.
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Cathlina Roberts
IT Automation Manager at GM Financial
On a scale of one to ten, I would rate my experience with the support of Automation Anywhere a ten. They are very...
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Amrit Goswami
Automation Developer at ACronotics.com
We have not used technical support for this solution.
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Anonymous User
Consultant at Ernst & Young
The technical support is good. Their marketing team is good.
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Sachin Chitranshi
Senior Consultant at a financial services firm
We have never had to use the technical support as we were able to work with and implement the product. We act as...
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AjayPatel
Consultant at a financial services firm
Technical support is great, but some of our tickets have not been solved.
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Anonymous User
Director at a consultancy
Technical support has been excellent. I would rate them at a nine out of ten. They are very knowledgeable and...
Read full review of BotFarm »
Anonymous User
VP Software Engineering at a tech services company
I haven't had a chance to interact with technical support yet. The community support is good.
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Anonymous User
Developer at ITC Infotech
We get a lot of support from Automation Anywhere. For any issue, we just call the people, and they're ready to be...
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Anonymous User
Director Of Innovation at Quantum AI
I would give Automation Anywhere's technical support about three-and-a-half out of five. They do have a lot of...
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Pavithra Bangera
Robotic Process Automation Developer at Mekkanos Limited
We get excellent support from Automation Anywhere for any type of product-related issues and queries. They typically...
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Prasanth Selvaraj
Application Manager / Product Manager at Bosch
The technical support team is knowledgeable and efficient, readily guiding users toward automated solutions. While...
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Anonymous User
RPA Development Lead at Intellect Design Arena Ltd
Their guys will take maximum only two hours to solve the biggest problems. If I need any clarification, I will raise...
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Anonymous User
Technical Lead at a manufacturing company
The technical support is good. Whenever we have issues with the product, the support team gets back to us normally...
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Anonymous User
Engineer at a healthcare company
I have not yet had to contact technical support.
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Anonymous User
RPA Developer at a manufacturing company
The tech support of Automation Anywhere is very supportive regarding the voice of the customer. E.g., they ask for...
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Anonymous User
Software Architect at a tech services company
The response time can be improved. At times, I created a ticket, but I didn't get a quick response. Time is the key...
Read full review of IQ Bot »
Amar S
Automation Project Manager at a performing arts
Technical support is good, although there were not able to solve the problem that we had with the Pega application....
Read full review of IQ Bot »
Anonymous User
Lead Engineer at a financial services firm
The technical support team has been with me from the beginning of my journey with Automation Anywhere. I was not a...
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HoussamHammoud
Product Manager at Automation and AI Tools
I would like the technical support to respond quicker to the assigned tickets.
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Vandana Khanna
Sr Manager Emerging Tech at Verizon Wireless
The technical support is pretty good.
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Anonymous User
Deputy Manager (RPA) at WNS Global Services
It's good sometimes. Sometimes it takes time.
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AshishTyagi
Solutions Architect at PureSoftware Ltd
In terms of customer support, they are very good. I am an Automation Anywhere vendor and if I have a problem, I can...
Read full review of BotFarm »
GovardhananDevendran
Technical Analyst at a computer software company
We had some day-to-day issues with BotFarm, so we contacted technical support, and they provided solutions. On a...
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MohanAgrawal
IT Consultant at ITC Infotech
We are creating bots, as of now, for different areas and use cases that we have. Once, that is completed and pushed...
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Anonymous User
Sr. Program Manager at a computer software company
I have reached out to support. There is a website for all we need. We can raise a ticket and can contact them there.
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Review 1 of 30

KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
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Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
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Haris Qureshi
Enterprise Architect at Mercurial Minds
The technical support is good if you need to build something. The community is very active and helpful.
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Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We have contacted the customer service and support team before. We were facing some issues with the console, which is...
Read full review of Nintex RPA »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
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Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
Read full review of Nintex Process Platform »
Gustavo Becker
BPMS & RPA Product Owner at PSW
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
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Omar_Ismail
ECM, Archives and Digital Preservation Consultant at DataServe
The technical support is very good.
Read full review of Nintex Process Platform »
Adam Staude
Manager, Application Support at a retailer
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
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Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
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RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Yaniv Straus
Delivery Manager at Delek
I'm working with the technical support on a few issues. For the issue with the certificate, I sent them a case and...
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Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
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Guy Blat
Head of BI and Process Automation at a financial services firm
I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They...
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Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
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Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
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Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
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TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
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Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
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Einat Tal
OCIO at mimun yashir ltd
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
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Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We contact technical support for issues such as security vulnerabilities and patching.
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Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
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Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
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Reviewer46830
Senior Systems Analyst RPA at a hospitality company
Overall, the customer support is fairly good. There have been some times where we have had to go through explaining...
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Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
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Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
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Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
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Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Review 1 of 30

Technical Support

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