Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

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Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

154 reviews

IQ Bot [EOL]

2 reviews

BotFarm

1 reviews

Nintex Process Platform

2 reviews

Nintex RPA

1 reviews

Nintex eSign

0 reviews

Top Industries

Outsourcing Company

17%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

10%

Outsourcing Company

13%

Financial Services Firm

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Mufaddal Mufaddal
In A Company at EPUS
Our main use case for AI Agent Studio involves managing our technical back end as well as the customer-facing front...
Read full review of AI Agent Studio »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 5

Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
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JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
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Todd Blake
Senior IT Specialist at a healthcare company
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

Srikanth Haridoss
Director of Platform and Hyperautomation Services at a media company
I rate Automation Anywhere support eight out of 10. We've had a great experience with tech support. They've helped us...
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Vikas-Jaiswal
Senior RPA Team Leader at a tech services company
Technical support is quite good, offering silver, gold, and diamond levels depending on the license. I have had...
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Gangadhar Wali
Founder and COO at InVibes
We don't get any kind of technical support or training for IQ Bot. There's a total lack of communication from them.
Read full review of IQ Bot [EOL] »
VisheshNigam
Director, Agentic Engineering & Automation Practice at Concentrix
Automation Anywhere has an edge over other platforms in this area. They are really very proactive and believe in...
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Binil Babu
Senior Ia Developer And Release Manager at Nagarro
My experience with deployment has been very smooth so far. I have not encountered many issues, and whenever we deploy...
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Harish G V
Senior RPA Developer at a tech vendor
The automation team takes a while to work on any tickets and respond.
Read full review of IQ Bot [EOL] »
MuhammadAli2
Senior Process Automation Analyst at a computer software company
The support is good. I have faced difficulties with every RPA tool. Automation Anywhere has a good support system but...
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Anonymous User
Senior Software Engineer at Infosys Technologies Ltd
It was quite informative and helpful.
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Md Saklen
IT Production Engineer at TTX Company
The customer support has been great and I am thankful for the multi-channel access to contact them.
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Krupesh Shah
Account Director at a tech vendor
I have no experience with customer support for Automation Anywhere AI Agent. Since we ourselves were the...
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Anonymous User
RPA Developer at Verizon Communications
Sometimes, it takes 24 hours to get a response from the technical support.
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Anonymous User
Digital Analyst at a energy/utilities company
I haven't really had to work with the Automation Anywhere technical support. I mostly use my in-house technical support.
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Vikram Chitale
Process Leader Purchase to Pay at Eaton
The customer service that they provide is good. They have good turnaround time with fast responses whenever there is...
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Anonymous User
Automation and AI Specialist at a comms service provider
I rate Automation Anywhere support 10 out of 10. They have a solid team to address any issues or glitches as they arise.
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Anonymous User
Director Of Engineering at a tech vendor
We do have a point of contact regarding the Automation Anywhere Center of Excellence. There is a person who has been...
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ShubhamSinghal
AI and RPA Practice Head at In2IT Technologies
Technical support is great. We have raised multiple queries over time and the results have been really good. The...
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Anonymous User
Technology Lead at Infosys Technologies Ltd
Technical support was prompt and we were able to resolve most of our issues quickly
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Anonymous User
Technical Architect at MindTree
Their support in case of any tickets raised is more helpful for us in resolving the issues at the earliest.
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VikramAbhishekSah
Associate Consultant at Ernst & Young
Technical support is okay. At times it takes a lot of email exchanges involved before actually setting up a call and...
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Anonymous User
Tech Lead at a tech services company
The tech support has improved over the years. I believe the tech support to be sufficient right now.
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Logasri N
Professor at JP College of Engineering
There are many FAQs, personal calls, and community forums available. Technical support can be easily obtained through...
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Anonymous User
RPA Consultant at a tech services company
IQ Bot's technical support team takes a couple of weeks to respond.
Read full review of IQ Bot [EOL] »
Raul Cabezas
RPA Architect at a wholesaler/distributor
I didn't get a chance to interact directly with their technical support. I use our internal support. I need to go...
Read full review of IQ Bot [EOL] »
Alexandre Dusseault
Technical Lead at a financial services firm
The person who is working on our architecture is not always available.
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Anonymous User
Project Management Consultant at a consultancy
I rate Automation Anywhere support seven out of ten.
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Anonymous User
Automation Lead at a computer software company
We do reach out to Automation Anywhere technical support and it definitely helps.
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DivyenduYadav
Automation Developer at Schlumberger
AA has good support. Suppose we have any queries, they are there to help us. They have a support portal where we can...
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Anonymous User
RPA Developer at Alzone Software Pvt. Ltd.
The customer service of AA has been good. Many of our queries were addressed with the raising of tickets as quickly...
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Anonymous User
RPA Development Lead at Intellect Design Arena Ltd
Their guys will take maximum only two hours to solve the biggest problems. If I need any clarification, I will raise...
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AbhishekChatterjee
Lead Consultant - Automation at ITC Infotech
I was in touch with support a couple of times. They are good. There are two parts to the support. One part is in...
Read full review of IQ Bot [EOL] »

Review 1 of 30

JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
Adam Staude
Manager, Application Support at a manufacturing company
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
Read full review of Nintex RPA »
Haris Qureshi
Enterprise Architect at Mercurial Minds
The technical support is good if you need to build something. The community is very active and helpful.
Read full review of Nintex Process Platform »
Todd Blake
Senior IT Specialist at a healthcare company
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Omar_Ismail
ECM, Archives and Digital Preservation Consultant at DataServe
The technical support is very good.
Read full review of Nintex Process Platform »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
Read full review of Nintex Process Platform »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
Johan Human
Chief Executive Officer at Churchill Consulting
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
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Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
We have reported multiple issues we faced during development regarding different actions within workflows, and we...
Read full review of Nintex Process Platform »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
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OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
Read full review of Nintex Process Platform »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
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Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
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Reviewer46830
Senior Systems Analyst RPA at a hospitality company
Overall, the customer support is fairly good. There have been some times where we have had to go through explaining...
Read full review of Nintex RPA »
Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
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Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
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Anonymous User
National Sales Director at a tech vendor
The quality needs improvement.
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Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
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Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
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TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
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Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
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Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
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Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
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Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
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Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
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Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
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L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
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Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
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Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Review 1 of 30

Technical Support

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