Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

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Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

158 reviews

IQ Bot [EOL]

3 reviews

BotFarm

1 reviews

Nintex Process Platform

2 reviews

Nintex RPA

2 reviews

Nintex eSign

0 reviews

Top Industries

Outsourcing Company

14%

Financial Services Firm

13%

Construction Company

12%

Manufacturing Company

10%

Financial Services Firm

12%

Outsourcing Company

10%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 4

Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at a healthcare company
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

SandeepVerma
Manager-Service Delivery at Tech Mahindra Limited
I rate IQ Bot support nine out of 10. You might have technical difficulties requiring some tweaking or minor issues...
Read full review of IQ Bot [EOL] »
MuthukumarG
Senior Reliability Engineer at a healthcare company
My experience with Automation Anywhere's customer service and technical support has been generally positive. Whenever...
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RamKumar11
Vice President at GEA
Automation Anywhere helps me overcome the specific challenges and we're working very closely with them. We did bring...
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Prabu Baskaran.
RPA Specialist at Expleogroup
It is very easy to contact the support team. The team responds to our queries within a day. The product provides...
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Nadeem K.
Rpa Developer at a consultancy
You are talking about document understanding. I am using ARI, the Automation Anywhere Robotic Interface, right now as...
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Vatsal Shah
Project Manager at Nine A Business Connect
Technical support for this solution is quite good and they are very responsive. They also give you a solution very...
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Sangameshwar Biradar
Assistant Professor at Gitam
We do resolve some problems ourselves, but if it is difficult then we approach the technical support for Automation...
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Anonymous User
RPA Developer at R-Path Automation
I have only used customer support once, but the support team member I spoke with was very friendly, knowledgeable,...
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Reviewer7845234
COO at a venture capital & private equity firm
I wasn't entirely satisfied with Automation Anywhere's support. Cultural differences between them and UiPath or DDI...
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Anonymous User
RPA Developer at a insurance company
If you ask me to rate the technical support from one to five, I will rate them a four. I will say that the technical...
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Logasri N
Professor at JP College of Engineering
There are many FAQs, personal calls, and community forums available. Technical support can be easily obtained through...
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Pavithra Bangera
Robotic Process Automation Developer at Mekkanos Limited
We get excellent support from Automation Anywhere for any type of product-related issues and queries. They typically...
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Anonymous User
Senior Director, Digital Transformation at a financial services firm
Technical support is the one thing that has been fantastic. Initially, when we had all these issues, we had some...
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Anonymous User
VP at a manufacturing company
I would rate technical support as good. When we were stuck we got support.
Read full review of IQ Bot [EOL] »
Scott Francis
CEO at BP3 Global Inc
Our experience with technical support at Automation Anywhere has been great. They have been very helpful, especially...
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Syed Mohsin Iftikhar
Senior Software Engineer at Systems Limited
I have not yet been in contact with technical support.
Read full review of IQ Bot [EOL] »
Anonymous User
Senior RPA Developer at a tech services company
Last year I faced a problem and, subsequently, raised a ticket. The support team is great and they helped me to...
Read full review of BotFarm »
Anonymous User
IT Director at a tech services company
I haven't heard any complaints from the team about technical support. I haven't interacted directly with the...
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Anonymous User
Digital Analyst at a energy/utilities company
I haven't really had to work with the Automation Anywhere technical support. I mostly use my in-house technical support.
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Anonymous User
President & CEO at a tech services company
I have used the support and once you have the right channels, they are very straightforward.
Read full review of IQ Bot [EOL] »
Bruno Rocha
Workforce Coordinator at a mining and metals company
The technical support has been good. They have been working closely with us. However, at the beginning, their support...
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Anonymous User
Global Automation Lead at a wholesaler/distributor
In the earlier version, when we reached out with problems, they would often respond that features were not yet...
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MichaelWilliamson
Automation Lead at University of Melbourne
The technical support in Melbourne, it's great. We have a strong relationship with Andrew Rowlands, who's our...
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Dhaneel Shanthpure
Founder and CEO at Digigro
Technical support needs to be worked on as the turnaround time can be around a week, even though we are just using...
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Anonymous User
RPA Developer at OMFYS Technologies India Pvt.Ltd
The technical support team was helpful at the time of installation and setup. Whenever we are stuck, the support...
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TanyaMaheshwari
RPA Lead at Volvo Construction Equipment
Until now, whenever we required any help regarding technical support, we got it from Automation Anywhere. So,...
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Anonymous User
Technology Test Lead at Infosys Technologies Ltd
We always get a prompt response from customer service and technical support. I really find the priority technical...
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Anonymous User
Deputy Manager (RPA) at WNS Global Services
It's good sometimes. Sometimes it takes time.
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Manohar-Reddy
Performance & Functional Automation Specialist at a pharma/biotech company
The technical support is good. We have not had any issues.
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Anonymous User
Technical Consultant/Team Lead at a tech services company
The technical support team is extremely responsive.
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Review 1 of 30

Rajesh Hegde
Vice President International Business at conneqt
We've received good support from Kryon.
Read full review of Nintex RPA »
Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Haris Qureshi
Enterprise Architect at Mercurial Minds
The technical support is good if you need to build something. The community is very active and helpful.
Read full review of Nintex Process Platform »
KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
We have reported multiple issues we faced during development regarding different actions within workflows, and we...
Read full review of Nintex Process Platform »
Adam Staude
Manager, Application Support at a manufacturing company
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
Read full review of Nintex RPA »
KrishnaMurthy3
Practice Director - Microsoft & Opensource at GyanSys Inc.
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
Read full review of Nintex Process Platform »
Todd Blake
Senior IT Specialist at a healthcare company
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Omar_Ismail
ECM, Archives and Digital Preservation Consultant at DataServe
The technical support is very good.
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
Read full review of Nintex Process Platform »
Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
Read full review of Nintex Process Platform »
Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
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Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
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Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
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Yaniv Straus
Delivery Manager at Delek
I'm working with the technical support on a few issues. For the issue with the certificate, I sent them a case and...
Read full review of Nintex RPA »
Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
Read full review of Nintex RPA »
L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
Read full review of Nintex Process Platform »
Anonymous User
National Sales Director at a tech vendor
The quality needs improvement.
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
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Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
Read full review of Nintex RPA »
Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
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Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
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Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
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GururajSubbarao
Director - Market Leader at a tech services company
Technical support is there in some of the regions. In APAC it is good. One or two years back, it was not there....
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Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
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Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
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Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
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Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
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Review 1 of 30

Technical Support

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