Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

175 reviews

IQ Bot [EOL]

8 reviews

BotFarm

2 reviews

Nintex Process Platform

9 reviews

Nintex RPA

5 reviews

Nintex eSign

0 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Energy/Utilities Company

Computer Software Company

17%

Financial Services Firm

14%

Educational Organization

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 2

JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We use the platform to manage workflows within our organization and to build applications on top of these workflows....
Read full review of Nintex Process Platform »

Review 1 of 3

Customer Service

Sura M.
Founder at SkillCulture
The support is good.
Read full review of Automation Anywhere »
VivekMishra
AVP, Technology & Solutions at Cygnet Infotech
We are satisfied with the technical support from Automation Anywhere. They have been helpful in solving issues,...
Read full review of BotFarm »
Shantanu Chande
Lead Project Engineer at Peristent Systems
I would rate the technical support a six out of ten, as there is improvement needed.
Read full review of BotFarm »
Ashish Tyagi
Senior Solutions Architect Manager at a computer software company
Initially, the technical support for IQ Bot was very good. Nowadays, it's getting worse. A few days back, I opened...
Read full review of IQ Bot [EOL] »
Dylan Mahan
Manager, Automation at Boston Scientific
Their customer support is very good. There are very few times when we have to go out and open up a ticket, but every...
Read full review of Automation Anywhere »
Anonymous User
executive procurement technology at a insurance company
I'm not really raising any tickets with technical support.
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Anonymous User
Executive Director, Business Analytics & Optimization & RPA Head at a hospitality company
I contacted their technical support when some of the functionality broke because of an upgrade or the functionality...
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Anonymous User
BPM Analyst at a financial services firm
The technical support is great. I have worked with a couple of different people who have been absolutely phenomenal,...
Read full review of Automation Anywhere »
Sankarlal M
Senior Consultant at a consultancy
The technical support team was very good to work with, as they were knowledgeable and provided good explanations....
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Anonymous User
RPA Specialist at Thirdware Solution Ltd.
Supportive but takes longer time to respond.
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Anonymous User
Team Lead Development at a logistics company
The technical support is not good. They are slow and the level of support is poor.
Read full review of Automation Anywhere »
Anonymous User
Director Field at a computer software company
The support could improve. I rate the support of IQ Bot a five out of ten.
Read full review of IQ Bot [EOL] »
Anonymous User
IS at a pharma/biotech company
There is definitely some room for improvement there. It is sort of a hit and miss with their support engineers, you...
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Chetankumar K
Lead Consultant at a tech services company
It would be really good if they could give more priority to tickets which are raised by partners. Right now,...
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Jiaming Deng
Developer at Apex Healthcare Systems
I haven't had experience with the technical support. I never call them.
Read full review of Automation Anywhere »
George-Bennett
VP Business Development at Ampliforce
It is good.
Read full review of Automation Anywhere »
Jahar Sil
Executive Director at a tech services company
Customer service and support are good and supportive. However, their response time could be improved, especially for...
Read full review of IQ Bot [EOL] »
Vandana Khanna
Sr Manager Emerging Tech at Verizon Wireless
The technical support is pretty good.
Read full review of Automation Anywhere »
Vamsi Ayyapusetty
Delivery Manager at Nokia Corporation
I would rate it an eight out of ten. Most of the time, when I raise cases for help with the Automation Anywhere...
Read full review of Automation Anywhere »
VisheshNigam
Director at Concentrix
In the last two years, one thing which Automation Anywhere has changed and they actually worked on is the support and...
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Gagnish Relhan
ETL Analyst at a tech vendor
Automation Anywhere technical support is pretty good. I would rate them as an eight out of 10. I'm giving them an...
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Anonymous User
Automation Architect at a tech services company
Timing is a problem with the technical support. A person will be assigned, but that tech support person may only be...
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Hector GARZA
Chief Technology Officer at a consultancy
The technical support has been pretty good. We'd rate it nine out of ten. If they were a bit faster in their...
Read full review of IQ Bot [EOL] »
Swati Srivastava.
Technical Project Manager at a tech services company
Their technical support is good overall, not excellent. They can improve the response time and on-call support. We...
Read full review of Automation Anywhere »
Madhuvankumar V
Senior Software Engineer at EMC Corporation
I do not deal with technical support directly. We have a COE who deal with technical support, and my team speaks with...
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Anonymous User
Works at a tech services company
All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We...
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Akshay Pandey
Associate Systems Analyst at NSEiT Limited
Technical support has been good so far. They have a separate portal for assistance. We have raised a few tickets, and...
Read full review of BotFarm »
Anonymous User
Senior Software Engineer at Infosys Technologies Ltd
It was quite informative and helpful.
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reviewer289642
Program Manager, Automation Centre Of Excellence at a legal firm
We get the right support when we ask for it. Sometimes though, service requests are not handled within the timeframe...
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Abdallah Ramadan
Engineer at a tech services company
I rate Automation Anywhere support eight out of 10.
Read full review of Automation Anywhere »

Review 1 of 30

Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
Omar_Ismail
ECM, Archives and Digital Preservation Consultant at DataServe
The technical support is very good.
Read full review of Nintex Process Platform »
Haris Qureshi
Enterprise Architect at Mercurial Minds
The technical support is good if you need to build something. The community is very active and helpful.
Read full review of Nintex Process Platform »
Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We have contacted the customer service and support team before. We were facing some issues with the console, which is...
Read full review of Nintex RPA »
Rajesh Hegde
Vice President International Business at conneqt
We've received good support from Kryon.
Read full review of Nintex RPA »
Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
Read full review of Nintex Process Platform »
Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
Read full review of Nintex Process Platform »
Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
Read full review of Nintex Process Platform »
Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
Read full review of Nintex RPA »
JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
Read full review of Nintex RPA »
Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
Read full review of Nintex RPA »
Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
Read full review of Nintex Process Platform »
Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
Read full review of Nintex Process Platform »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
Read full review of Nintex Process Platform »
Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
Read full review of Nintex RPA »
Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
Read full review of Nintex Process Platform »
Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
Read full review of Nintex Process Platform »
OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
Read full review of Nintex Process Platform »
L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
Read full review of Nintex Process Platform »
Guy Blat
Head of BI and Process Automation at a financial services firm
I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They...
Read full review of Nintex RPA »
Anonymous User
BPM Developer at a wholesaler/distributor
We've used technical support. I've contacted them many times. They provide good solutions. We're happy with the support.
Read full review of Nintex Process Platform »
Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
Read full review of Nintex Process Platform »
Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
Read full review of Nintex RPA »
Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
Read full review of Nintex RPA »
RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
Read full review of Nintex RPA »
Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
Read full review of Nintex Process Platform »

Review 1 of 30

Technical Support

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