Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

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Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

141 reviews

IQ Bot [EOL]

3 reviews

BotFarm

2 reviews

Nintex Process Platform

4 reviews

Nintex RPA

2 reviews

Nintex eSign

0 reviews

Top Industries

Financial Services Firm

16%

Construction Company

10%

Computer Software Company

Manufacturing Company

Financial Services Firm

14%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Jahar Sil
Executive Director at a tech services company
We are implementing SAP process automation in various segments such as manufacturing and accounting. This includes...
Read full review of IQ Bot [EOL] »
Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »

Review 1 of 4

Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
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Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We use it to automate some processes that require no human intervention. Currently, we have three projects: dispute...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

Vaishnavi Suresh
Sr automation development at a manufacturing company
I was getting good support from them. I would rate them a 9 out of 10. They were always very helpful to me. My...
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Sankar Lakshmanan
Engineering Architect Head at a financial services firm
From a support perspective, we are quite aligned with the Automation Anywhere team and very happy with their...
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Nikhil Killedar
Automation Anywhere Developer at OMFYS
I would rate technical support for Automation Anywhere a six.
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Jaleel Shaik
Lead developer at McKarthy Labs
I rate Automation Anywhere support 10 out of 10.
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Manoj Mahapatra
Rpa Infrastructure Lead at a tech vendor
I believe the support is on par with industry standards. The SLAs are based on the criticality and compare well with...
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Vignesan Devarajan
Technical Manager, Business Automation Rpa at SpartanNash
Technical support was okay. They have been able to supply patches to us for issues.
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Ganesh Somasundaram
Founder at CTD Techs
We have not required the use of technical support for Automation Anywhere yet. When we use new products such as...
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Jermani Martin
Sr Director of Automation at Asure Software Inc
The technical support is user-friendly. They are responsive and normally respond within 24 hours. They provide us...
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Anonymous User
Sr. Software Engineer at Saggezza
I have been in contact with technical support and I am satisfied with it. They have helped us with problems in the...
Read full review of IQ Bot [EOL] »
Natinder Kaur
Application Development Manager at Genworth
We have no complaints about the solution's technical support. I rate the entire customer success team a solid 11 out...
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Anonymous User
Jr. RPA Developer at proechos
We do not yet have experience with customer support. We have been using AA for less than one year.
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Anonymous User
Director RPA & Automation at TaskUs
9 on 10.
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Anonymous User
Associate at Cognizant Technology Solutions
Always, we receive prompt and very good service from the AA Technical support team.
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Anonymous User
Digital Technologies Manager at a energy/utilities company
It is very easy to contact them and receive support from them.
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Anonymous User
Senior Account Executive at a manufacturing company
We have raised multiple tickets with Automation Anywhere, but we were not able to find a proper solution from them. I...
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SanjeevKumar7
Senior RPA Developer at a financial services firm
Their support team is very good.
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Anonymous User
Associate Consultant at KPMG
The technical support is good.
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RamakrishnaAkella
Associate Dean Placements at KL university
The majority of the technical support that we get will be through digitization. If someone wants to go through a...
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Anonymous User
Executive Director, Business Analytics & Optimization & RPA Head at a hospitality company
I contacted their technical support when some of the functionality broke because of an upgrade or the functionality...
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HoussamHammoud
Product Manager at Automation and AI Tools
I would like the technical support to respond quicker to the assigned tickets.
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Vikit Shetty
Senior Technical Specialist at Thirdware Solution Ltd.
The technical support was great. The support team response is quite prompt and they will provide you the solution to...
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KinjalDangeria
Director Of Services at a tech services company
Automation Anywhere's tech support could be more knowledgeable.
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George-Bennett
VP Business Development at Ampliforce
It is good.
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Vamsi Ayyapusetty
Delivery Manager at Nokia Corporation
I would rate it an eight out of ten. Most of the time, when I raise cases for help with the Automation Anywhere...
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Manohar-Reddy
Performance & Functional Automation Specialist at a pharma/biotech company
The technical support is good. We have not had any issues.
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Arumugam Subramanyam
Solution Architect at a financial services firm
We are using the technical support. They are fantastic, but sometimes we aren't getting the expected outcome that we...
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Anonymous User
Sr. Director at a financial services firm
I've been in touch with Automation Anywhere technical support. They've been handy. And they're pretty good when it...
Read full review of BotFarm »
Anonymous User
RPA Developer at a consultancy
Sometimes technical support has been very helpful and they've solved a problem very quickly, while sometimes it takes...
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AjayPatel
Consultant at a financial services firm
Technical support is great, but some of our tickets have not been solved.
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Anonymous User
Sr. Manager at Tata Consultancy Services
Technical support for this solution is good, and they have provided us with resolutions to our problems. We are...
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Review 1 of 30

Johan Human
Chief Executive Officer at Churchill Consulting
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
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Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
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Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
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Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
Read full review of Nintex Process Platform »
KrishnaMurthy3
Practice Director - Microsoft & Opensource at GyanSys Inc.
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
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Adam Staude
Manager, Application Support at a manufacturing company
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
Read full review of Nintex RPA »
KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
We have reported multiple issues we faced during development regarding different actions within workflows, and we...
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JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
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Reviewer46830
Senior Systems Analyst RPA at a hospitality company
Overall, the customer support is fairly good. There have been some times where we have had to go through explaining...
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L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
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RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
Read full review of Nintex Process Platform »
Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
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Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
Read full review of Nintex RPA »
Einat Tal
OCIO at mimun yashir ltd
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
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Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
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TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
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Guy Blat
Head of BI and Process Automation at a financial services firm
I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They...
Read full review of Nintex RPA »
Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
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Anonymous User
BPM Developer at a wholesaler/distributor
We've used technical support. I've contacted them many times. They provide good solutions. We're happy with the support.
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Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
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Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
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Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
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OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
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Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
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Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
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Review 1 of 30

Technical Support

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