Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

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Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

166 reviews

IQ Bot [EOL]

7 reviews

BotFarm

2 reviews

Nintex Process Platform

8 reviews

Nintex RPA

5 reviews

Nintex eSign

0 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Computer Software Company

17%

Financial Services Firm

15%

Government

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 2

Satya Singh
Human Resource Executive at MetLife

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JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

Amit Dolai
RPA Developer at a consultancy
We have been facing an issue with the bots for the last two weeks. We have developed 15 to 20 bots for a client....
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Raphael Haroun Ikyagh
Network Administrator at Letshego
I would rate this solution 8 out of 10. I'm happy with the features I've used so far.
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Prafful Jha
Software Developer at Boston Scientific
I would rate them a nine out of ten. They have been kind and supportive. Whenever we need help, we can reach out to...
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Manohar-Reddy
Performance & Functional Automation Specialist at a pharma/biotech company
We have a direct point of contact for technical support, although there are limitations. In some instances, the...
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Jayamahavarshini S
IT Engineer / Professor at JP College of Engineering
Their support is very useful. If any doubts arise, they clear them and provide training. We get good service from...
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Anonymous User
Cybersecurity Specialist at a computer software company
I have never contacted technical support as there have been no issues.
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ShubhamSinghal
AI and RPA Practice Head at In2IT Technologies
Technical support is great. We have raised multiple queries over time and the results have been really good. The...
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Anonymous User
RPA Business Developer & Solution Manager at a tech vendor
I have not contacted them, so I cannot judge them.
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Anonymous User
Application Development Team Lead at Accenture
So far, it's good and responsive customer support.
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ManjunathMothilal
RPA Consultant at ITC Infotech
I have asked many questions of the technical support team. They replied to me with very good answers. When I'm stuck...
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Ajay Jeyaraman
Advisory at a financial services firm
The technical support needs to do a better job of triaging tickets and updating critical people at companies.
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Anonymous User
Software Engineer at a tech services company
It is hard to achieve a good result with their support team. The support in Europe seems to be receiving less...
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Ramesh Babu Kadiyam
Lead Solutions Architect at a financial services firm
Technical support also has a pricing model. With non-premium support, it is hard to get immediate responses. Premium...
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Anonymous User
Senior Consultant at Capgemini
I have personally had interaction only twice along with my onshore peers. 1st was with Mae Chang about v11...
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Pavithra Bangera
Robotic Process Automation Developer at Mekkanos Limited
We get excellent support from Automation Anywhere for any type of product-related issues and queries. They typically...
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Anonymous User
Infrastructure Manager at a financial services firm
Automation Anywhere's support has been great since we signed up for gold support last year. Having a technology...
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Sachin K
HR Manager at OMFYS Technologies India Pvt.Ltd
Support is good. We received timely support from AA.
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Anonymous User
Architecht at a insurance company
Technical support has been very good. That is a major advantage of using Automation Anywhere. When you log your...
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Anonymous User
Senior Principal Consultant at a computer software company
My team has not been in contact with technical support.
Read full review of BotFarm »
IshanDutta
RPA Specialist at a consultancy
We provide our own support and do not depend on Automation Anywhere's support.
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Vandana Khanna
Sr Manager Emerging Tech at Verizon Wireless
The technical support is pretty good.
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Anonymous User
Senior Analyst at Merck KGaA
Support-wise, it is great.
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Anonymous User
Director - Transformation & Consulting at a tech vendor
It has been a long time since I reached out to them for support. As a service provider, they are always there to...
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PrachiYadav
Senior Consultant at a financial services firm
The technical support team has been always very helpful. I write to them and they reply back to me usually in an hour...
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Anonymous User
Technology Test Lead at Infosys Technologies Ltd
We always get a prompt response from customer service and technical support. I really find the priority technical...
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Saurabh Soni
Manager at a financial services firm
I have used the technical support a lot of times. It has improved a lot. The response time has been very good. We...
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Anonymous User
Works at a tech services company
All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We...
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Anonymous User
Team Manager at Capgemini
They are always up to mark and ready to help out when in need.
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Anonymous User
Professor at a university
Technical support is easy to access with various communication channels, including emails and personal calls....
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Anonymous User
Delivery Manager (RPA : Robotics Process Automation) & Automation Architect at Accenture
Technical support is good.
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Review 1 of 30

Omar_Ismail
ECM, Archives and Digital Preservation Consultant at DataServe
The technical support is very good.
Read full review of Nintex Process Platform »
Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We have contacted the customer service and support team before. We were facing some issues with the console, which is...
Read full review of Nintex RPA »
Thuc NGUYEN
Technical Program Manager at EUROCAE
We have the consultant doing the deployment.
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Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
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KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
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Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
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Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
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Adam Staude
Manager, Application Support at a retailer
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
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OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
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RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
Read full review of Nintex Process Platform »
GururajSubbarao
Director - Market Leader at a tech services company
Technical support is there in some of the regions. In APAC it is good. One or two years back, it was not there....
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We contact technical support for issues such as security vulnerabilities and patching.
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Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
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Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
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Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
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Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
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Einat Tal
OCIO at mimun yashir ltd
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
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Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
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Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
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Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
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Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
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Reviewer46830
Senior Systems Analyst RPA at a hospitality company
Overall, the customer support is fairly good. There have been some times where we have had to go through explaining...
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Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
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Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
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Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
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Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
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Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
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Review 1 of 30

Technical Support

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