Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

147 reviews

IQ Bot [EOL]

3 reviews

BotFarm

1 reviews

Nintex Process Platform

4 reviews

Nintex RPA

2 reviews

Nintex eSign

0 reviews

Top Industries

Financial Services Firm

16%

Construction Company

12%

Manufacturing Company

11%

Computer Software Company

Financial Services Firm

13%

Construction Company

10%

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 4

Hafiz Muhammad Usama
Manager Mobility & Digitalization at Fatima group
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
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JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
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Todd Blake
Senior IT Specialist at a healthcare company
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

Sunilkumar Venugopal
Head of RPA Team at Olam International
The product has a very good support team. We have not had any major challenges with them.
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Anonymous User
AI/Robotics Process Automation Specialist at Bell
Automation Anywhere community support is helpful. They are not always quick to respond, but they provide solutions....
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Marianna Pinto
Program Manager RPA Automation at a energy/utilities company
I appreciate the technical support of Automation Anywhere. They are knowledgeable, senior, and jump to help us find...
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Nikhil Jethwa
Technical Consultant at ProTechmanize Solutions (P) Ltd.
Automation Anywhere requires that maintenance is taken care of by the development team only. If there is anything...
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Nelson F. Guerrero
Senior Manager & Principal Automation Architect, AI + Automation at a manufacturing company
I would rate their technical support an eight out of ten. There is some room for improvement. A lot of that depends...
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Vatsal Shah
Project Manager at Nine A Business Connect
If we are stuck anywhere, their technical team is always available. We have raised one or two issues with them and...
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Vaishnavi Suresh
Sr automation development at a manufacturing company
I was getting good support from them. I would rate them a 9 out of 10. They were always very helpful to me. My...
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Anonymous User
Senior Consultant at a financial services firm
In terms of accessibility, the Automation Anywhere technical support is the best. Out of all the RPA tools that I...
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Anonymous User
Sr. Manager at Tata Consultancy Services
Technical support for this solution is good, and they have provided us with resolutions to our problems. We are...
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Navinkumar Sadasivam
Quality Analyst at a computer software company
Support was good but sometimes they ask for logs that have client information. But apart from this, they are really...
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Anonymous User
RPA Lead at Juniper Networks
We hardly get a solution out of the technical support. I would rate them as a five out of 10. There is a lack of...
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Anonymous User
Software Engineer at a computer software company
Technical support was very convenient previously, about one and half years ago, but now, it is not as good. Even the...
Read full review of IQ Bot [EOL] »
Prashant Mohare
Business Head of Intelligent Automation at CRG Solutions
Technical support is related to the product only. We receive good support from them because they respond within one...
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Gopalkrishna Baskarabhatla
Architect at Cisco
The technical support is good. I have contacted technical support of Automation Anywhere quite a few times during the...
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Prabu Baskaran
RPA Specialist at a manufacturing company
The technical support is great and responsive. Whatever issues we face in the production or our environment, the...
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Shashikumar Kasarla
MTS IV Consultant at a comms service provider
The technical support is good. When we open tickets, we immediately receive a response. In some cases, we make...
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Morris Kibirie
Procurement Specialist at Cleanshelf Supermarkets Limited
I do use the Automation Co-pilot. Co-pilot makes work easier, and the time required to do work is really reduced,...
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Anonymous User
RPA at XLnc
I had contacted technical support two or three times and they solved my problem on the same day. I will rate them a...
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Krupesh Shah
Account Director at a tech vendor
I have no experience with customer support for Automation Anywhere AI Agent. Since we ourselves were the...
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Anonymous User
Manager at a consultancy
The technical support team delays responding to our queries, and their solutions are not quite accurate. When someone...
Read full review of IQ Bot [EOL] »
Anonymous User
Professor at a university
Technical support is easy to access with various communication channels, including emails and personal calls....
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Anonymous User
IT Analyst at a manufacturing company
Technical support is pretty great. Sometimes, I feel that their office hours are not in line with our office hours,...
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Madhuvankumar V
Senior Software Engineer at EMC Corporation
I do not deal with technical support directly. We have a COE who deal with technical support, and my team speaks with...
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Anonymous User
Process Improvement Manager at a comms service provider
Technical support is very good, quick, and effective.
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Will Haskell
Supervisor at a energy/utilities company
I don't use the technical support a lot. It feels like a lot of time that they will ask us to check the user manual....
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Anonymous User
Senior RPA Developer at a tech services company
Last year I faced a problem and, subsequently, raised a ticket. The support team is great and they helped me to...
Read full review of BotFarm »
Anonymous User
RPA Platform Architect at Accenture
Customer support is excellent and have helped on multiple occasions.Raising a ticket through through partner/support...
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ApurvaBoradia
CEO at Nine A Business Connect
I have worked with their technical support. I would rate them quite well. It is improving day by day. From the...
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Pavithra Bangera
Robotic Process Automation Developer at Mekkanos Limited
We get excellent support from Automation Anywhere for any type of product-related issues and queries. They typically...
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AasimZaidi
Senior Cloud Engineer at a outsourcing company
I find the customer support very good as they respond quickly when tickets are logged with effective solutions.
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Review 1 of 30

Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
Read full review of Nintex Process Platform »
Omar_Ismail
ECM, Archives and Digital Preservation Consultant at DataServe
The technical support is very good.
Read full review of Nintex Process Platform »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
KrishnaMurthy3
Practice Director - Microsoft & Opensource at GyanSys Inc.
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
Read full review of Nintex Process Platform »
Todd Blake
Senior IT Specialist at a healthcare company
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
Read full review of Nintex Process Platform »
Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
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Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
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Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
Read full review of Nintex RPA »
GururajSubbarao
Director - Market Leader at a tech services company
Technical support is there in some of the regions. In APAC it is good. One or two years back, it was not there....
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Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
Read full review of Nintex Process Platform »
Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
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Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
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OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
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Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
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Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
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Guy Blat
Head of BI and Process Automation at a financial services firm
I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They...
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Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
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Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
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Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
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Anonymous User
National Sales Director at a tech vendor
The quality needs improvement.
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Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
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Yaniv Straus
Delivery Manager at Delek
I'm working with the technical support on a few issues. For the issue with the certificate, I sent them a case and...
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Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
Technical support for this solution is good. We have a contract with them and the support is good. They always help.
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Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
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Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
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Review 1 of 30

Technical Support

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