Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

169 reviews

IQ Bot

8 reviews

BotFarm

2 reviews

Nintex Process Platform

9 reviews

Nintex RPA

5 reviews

Nintex eSign

0 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

13%

Manufacturing Company

10%

Healthcare Company

Computer Software Company

18%

Financial Services Firm

16%

Government

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
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Review 1 of 2

JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We use the platform to manage workflows within our organization and to build applications on top of these workflows....
Read full review of Nintex Process Platform »

Review 1 of 3

Customer Service

Madan Ganapam
Software Engineering Manager at a financial services firm
We have great support from Automation Anywhere. Whenever we create support cases, they respond within the given...
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Amahl Williams
Hyperautomation Transformation & Strategy at a tech services company
I rate Automation Anywhere eight out of 10. It's on par with competitors, especially if you get the enterprise...
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Prashant Mohare
Business Head of Intelligent Automation at Lauren Information Technologies Pvt Ltd
Customer service and support are good. The support is provided equally for all Automation Anywhere products. In my...
Read full review of BotFarm »
Amarjeet Kamble
Senior Manager at a financial services firm
Technical support is quite responsive. Very rarely do I need to connect with the team, however, if I need to reach...
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Chandresh Agarwal
Lead Software Engineer at Peristent Systems
We have created tickets on the support website of Automation Anywhere whenever we needed support, and the support...
Read full review of IQ Bot »
Venkata Kancharla
Solution Architect at CMG Mortgage, Inc.
In the past two to three months, the support has gotten far better. Previously, we didn't have a live agent or live...
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Boris Netzer
VP Delivery at Bynet
The technical support depends on the tier. The first-tier support by chat is low quality. The whole process can take...
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Jayamahavarshini S
IT Engineer / Professor at JP College of Engineering
Their support is very useful. If any doubts arise, they clear them and provide training. We get good service from...
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Anonymous User
Software Engineering Manager at a financial services firm
Technical support is good. They need to improve their response to production issues. They need to have knowledgeable...
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Anonymous User
Automation and AI Specialist at a comms service provider
I rate Automation Anywhere support 10 out of 10. They have a solid team to address any issues or glitches as they arise.
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Anonymous User
ICT Manager at a transportation company
The technical support is good. The few times I called them they were able to promptly address my issues.
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Jeffery Gant
IT Business Partner at Lyondell Basel Industries
The technical support could be better, especially with their responds. They always caring through with their timing...
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Anonymous User
Technical Architect at MindTree
Their support in case of any tickets raised is more helpful for us in resolving the issues at the earliest.
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Anonymous User
Assistant Project Manager at a tech services company
I have dealt with technical support for this solution and they are one of the best, I would say. Their response time...
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Amar S
Automation Project Manager at a performing arts
The customer service/technical support is very good with AA and they are very supportive and listen to our issues...
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Anonymous User
Jr. RPA Developer at proechos
We do not yet have experience with customer support. We have been using AA for less than one year.
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Anonymous User
RPA Consultant at Infogain
Our experience with technical support has been good. The support does screen sharing to solve issues and explain what...
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Dhiraj Dedhia
Sr. RPA Consultant at Thirdware Solution Ltd.
I would rate my experience with technical support as four out of ten, due to a lack of responsiveness and the quality...
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AshishTyagi
Solutions Architect at PureSoftware Ltd
In terms of customer support, they are very good. I am an Automation Anywhere vendor and if I have a problem, I can...
Read full review of BotFarm »
Eric Dalton
Business Apps at New Jersey Resources Corporation
We went through an Automation Anywhere partner, who handled all the technical support. So, we didn't go the...
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Nachiketh Ramesh
Associate Consultant at a tech services company
I have corresponded with them and I would rate technical support a nine out of ten. I do not want to be too hard on...
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Amrit Goswami
Automation Developer at ACronotics.com
We have not used technical support for this solution.
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Anonymous User
VP Software Engineering at a tech services company
I haven't had a chance to interact with technical support yet. The community support is good.
Read full review of BotFarm »
Anonymous User
Director at a consultancy
Technical support has been excellent. I would rate them at a nine out of ten. They are very knowledgeable and...
Read full review of BotFarm »
Vandana Khanna
Sr Manager Emerging Tech at Verizon Wireless
The technical support is pretty good.
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Anonymous User
Senior Account Executive at a manufacturing company
We have raised multiple tickets with Automation Anywhere, but we were not able to find a proper solution from them. I...
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Anonymous User
RPA Developer at Alzone Software Pvt. Ltd.
The customer service of AA has been good. Many of our queries were addressed with the raising of tickets as quickly...
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Jhon Jimenez
Technological Architect Director at PersonalSoft
The technical support is very good. They have a high rating on Gartner, for example. We're quite satisfied with their...
Read full review of BotFarm »
Natinder Kaur
Application Development Manager at Genworth
We have no complaints about the solution's technical support. I rate the entire customer success team a solid 11 out...
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ManjunathMothilal
RPA Consultant at ITC Infotech
I have asked many questions of the technical support team. They replied to me with very good answers. When I'm stuck...
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Review 1 of 30

Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
Read full review of Nintex Process Platform »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
Gustavo Becker
BPMS & RPA Product Owner at PSW
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
Read full review of Nintex RPA »
Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We have contacted the customer service and support team before. We were facing some issues with the console, which is...
Read full review of Nintex RPA »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
Haris Qureshi
Enterprise Architect at Mercurial Minds
The technical support is good if you need to build something. The community is very active and helpful.
Read full review of Nintex Process Platform »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
Read full review of Nintex Process Platform »
Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
Read full review of Nintex RPA »
Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
Read full review of Nintex Process Platform »
Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
Read full review of Nintex Process Platform »
Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
Read full review of Nintex Process Platform »
Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
Read full review of Nintex RPA »
Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
Read full review of Nintex RPA »
Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
Read full review of Nintex RPA »
Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
Read full review of Nintex Process Platform »
Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
Read full review of Nintex Process Platform »
L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
Read full review of Nintex Process Platform »
Anonymous User
Automation Team Lead at a tech services company
There's no need for technical support as we order services done for us. As far as it's from K2 goes, there's a web...
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Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
Read full review of Nintex Process Platform »
Reviewer46830
Senior Systems Analyst RPA at a hospitality company
Overall, the customer support is fairly good. There have been some times where we have had to go through explaining...
Read full review of Nintex RPA »
Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
Read full review of Nintex Process Platform »
Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
Read full review of Nintex RPA »
Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
Read full review of Nintex Process Platform »
Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
Read full review of Nintex Process Platform »
Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
Read full review of Nintex RPA »
Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
Read full review of Nintex Process Platform »
Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
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Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
Read full review of Nintex Process Platform »

Review 1 of 30

Technical Support

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