Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

147 reviews

IQ Bot [EOL]

3 reviews

BotFarm

2 reviews

Nintex Process Platform

4 reviews

Nintex RPA

3 reviews

Nintex eSign

0 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

Marketing Services Firm

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

Marketing Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at a tech vendor
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Rajneesh Prajapati
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 4

Hafiz Muhammad Usama
Manager Mobility & Digitalization at a manufacturing company
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at a healthcare company
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

Boris Netzer
VP Delivery at a computer software company
The technical support depends on the tier. The first-tier support by chat is low quality. The whole process can take...
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Prabu Baskaran.
RPA Specialist at a tech vendor
It is very easy to contact the support team. The team responds to our queries within a day. The product provides...
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Sunilkumar Venugopal
Head of RPA Team at a manufacturing company
The technical support team is pretty quick when we raise any issues.
Read full review of IQ Bot [EOL] »
Ahmed Shaheen
IBM BPM Developer at a computer software company
Technical support is good.
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Yash Bawane
Data engineer at a consultancy
I would rate their support an eight out of ten. They are very helpful, but there is some room for improvement...
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Rudy Richards
Business Process Specialist at a insurance company
Automation Anywhere helps overcome challenges with decent sales representatives who make calls on a cadence, and we...
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Ismail El Dahshan
Digital Transformation Expert, CTO at a tech services company
Technical support is good.
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Nadeem K.
Rpa Developer at a consultancy
You are talking about document understanding. I am using ARI, the Automation Anywhere Robotic Interface, right now as...
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Rajnish Mishra
Senior RPA Developer at a tech services company
Automation Anywhere has good support features.
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Cathlina Roberts
IT Automation Manager at a financial services firm
On a scale of one to ten, I would rate my experience with the support of Automation Anywhere a ten. They are very...
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Sankar Lakshmanan
Engineering Architect Head at a financial services firm
From a support perspective, we are quite aligned with the Automation Anywhere team and very happy with their...
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Hilal Paray.
Pre-sale Director at a tech services company
Technical support is good; however, sometimes it takes a while to solve problems.
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Anonymous User
Software Engineering Manager at a financial services firm
Technical support is good. They need to improve their response to production issues. They need to have knowledgeable...
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Rajaram Jagannathan
Senior Vice President PV Systems Engineering and Automation at a comms service provider
Technical support response times are slow. While we can escalate critical issues, their carelessness with other...
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Anonymous User
Associate Director - Cloud Services & Software at a tech consulting company
I have not personally contacted the support, but I heard from colleagues that the support is good.
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Anonymous User
Sr. Director at a financial services firm
I've been in touch with Automation Anywhere technical support. They've been handy. And they're pretty good when it...
Read full review of BotFarm »
Anonymous User
RPA Developer at a insurance company
If you ask me to rate the technical support from one to five, I will rate them a four. I will say that the technical...
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Anonymous User
Infrastructure Manager at a financial services firm
Automation Anywhere's support has been great since we signed up for gold support last year. Having a technology...
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Anonymous User
Associate Leadership Team at a financial services firm
The customer support is always responsive, but sometimes resolution time is longer than expected, especially for...
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Anonymous User
Systems Analyst at a manufacturing company
Technical support from Automation Anywhere is pretty good. When I raise a ticket to them, they respond very quickly...
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Anonymous User
RPA Consultant & Developer at a tech services company
I rate Automation Anywhere support nine out of ten. We have used support a few times for one of our customers, and...
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Alexandre Dusseault
Technical Lead at a financial services firm
The person who is working on our architecture is not always available.
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Anonymous User
Director at a consultancy
Technical support has been excellent. I would rate them at a nine out of ten. They are very knowledgeable and...
Read full review of BotFarm »
Anonymous User
Application Lead at a financial services firm
Their customer support is fantastic.
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Anonymous User
VP IS Global Development at a manufacturing company
The tech support for Automation Anywhere has been really good, so far. We haven't had to call them very much, but...
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Anonymous User
Software Developer at a insurance company
The technical support has been a little slow to respond to our inquiries.
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Anonymous User
Chatbot Developer at a computer software company
Technical Support provided almost all the solutions we had.
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Anonymous User
Technical Architect at a computer software company
Their support in case of any tickets raised is more helpful for us in resolving the issues at the earliest.
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Anonymous User
Consultant at a financial services firm
The technical support is good. Their marketing team is good.
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Anonymous User
RPA Consultant at a tech services company
IQ Bot's technical support team takes a couple of weeks to respond.
Read full review of IQ Bot [EOL] »

Review 1 of 30

Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
Read full review of Nintex Process Platform »
Haris Qureshi
Enterprise Architect at a tech services company
The technical support is good if you need to build something. The community is very active and helpful.
Read full review of Nintex Process Platform »
Gustavo Becker
BPMS & RPA Product Owner at a tech services company
On a scale of one to ten, where one is bad and ten is good, my rating for Kryon RPA support is four. The response...
Read full review of Nintex RPA »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
Rob Witthoft
Director Of Operations at a tech services company
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Damilola Adeleye
Business Automation Developer at a financial services firm
We have contacted the customer service and support team before. We were facing some issues with the console, which is...
Read full review of Nintex RPA »
KrishnaMurthy3
Practice Director - Microsoft & Opensource at a computer software company
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
Hafiz Muhammad Usama
Manager Mobility & Digitalization at a manufacturing company
We have reported multiple issues we faced during development regarding different actions within workflows, and we...
Read full review of Nintex Process Platform »
Rajesh Hegde
Vice President International Business at a outsourcing company
We've received good support from Kryon.
Read full review of Nintex RPA »
Nir Toporsky
Back Office Center Director at a financial services firm
The technical support is very good. The vendor's customer service is very good.
Read full review of Nintex RPA »
Charlene Chang
RPA Consultant at a comms service provider
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
Read full review of Nintex RPA »
RahulKumar11
Senior Salesforce Consultant
I think technical support is pretty good because whenever I request support or face any issues, the support team is...
Read full review of Nintex eSign »
Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
Read full review of Nintex Process Platform »
Prekshi Arya
Senior Consultant Specialist at a financial services firm
I never contacted Nintex Workflow's support team.
Read full review of Nintex Process Platform »
JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
Read full review of Nintex RPA »
Steven Berg
SharePoint Administrator at a insurance company
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
Read full review of Nintex Process Platform »
Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
Read full review of Nintex Process Platform »
L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
Read full review of Nintex Process Platform »
Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
Read full review of Nintex Process Platform »
Anonymous User
Senior BPM Consultant at a tech services company
Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk...
Read full review of Nintex Process Platform »
Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
Read full review of Nintex Process Platform »
Justin Kruse
Operations Consultant at a insurance company
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
Read full review of Nintex RPA »
Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
Read full review of Nintex RPA »
Guy Blat
Head of BI and Process Automation at a financial services firm
I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They...
Read full review of Nintex RPA »
Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
Read full review of Nintex Process Platform »
Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
Read full review of Nintex RPA »
Adam Staude
Manager, Application Support at a retailer
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
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Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
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Shaikh Akhtar
Lead Technical Architect at a manufacturing company
We contact technical support for issues such as security vulnerabilities and patching.
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Review 1 of 30

Technical Support

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