Compare Automation Anywhere vs Nintex

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Automation Anywhere

150 reviews

IQ Bot [EOL]

3 reviews

BotFarm

3 reviews

Nintex Process Platform

4 reviews

Nintex RPA

4 reviews

Nintex eSign

0 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

10%

Performing Arts

Computer Software Company

16%

Financial Services Firm

13%

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at a tech vendor
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
Read full review of Automation Anywhere »
Rajneesh Prajapati
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
Read full review of Automation Anywhere AI Agent »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 4

Hafiz Muhammad Usama
Manager Mobility & Digitalization at a manufacturing company
Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most...
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
We use it for discovery on desktops to understand what operations are actually doing. Using task mining capabilities...
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at a healthcare company
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »

Review 1 of 3

Customer Service

Vikas-Jaiswal
Senior RPA Team Leader at a tech services company
Technical support is quite good, offering silver, gold, and diamond levels depending on the license. I have had...
Read full review of Automation Anywhere »
Yash Bawane
Data engineer at a consultancy
I would rate their support an eight out of ten. They are very helpful, but there is some room for improvement...
Read full review of Automation Anywhere »
Vatsal Shah
Project Manager at a tech services company
If we are stuck anywhere, their technical team is always available. We have raised one or two issues with them and...
Read full review of Automation Anywhere »
Prafful Jha
Software Developer at a manufacturing company
I would rate them a nine out of ten. They have been kind and supportive. Whenever we need help, we can reach out to...
Read full review of Automation Anywhere »
SabrinaTrabelsi
Developer at a tech services company
The technical support response time is slow. They are difficult to contact and I am not satisfied with their support.
Read full review of Automation Anywhere »
Neethushree S
QA in RPA at a pharma/biotech company
The customer service and support team is really good. We faced many challenges in certain scenarios, and even with...
Read full review of IQ Bot [EOL] »
Nadeem Bashir
Technical Analyst at a computer software company
I've never contacted technical support.
Read full review of Automation Anywhere »
Gokul Solai
CEO at a tech services company
Technical support is good. You don't have to reach out to them very often. The new layers are great. The services you...
Read full review of Automation Anywhere »
Prashant Mohare
Business Head of Intelligent Automation at a tech services company
Customer service and support are good. The support is provided equally for all Automation Anywhere products. In my...
Read full review of BotFarm »
Anonymous User
RPA Lead at a tech services company
We hardly get a solution out of the technical support. I would rate them as a five out of 10. There is a lack of...
Read full review of Automation Anywhere »
Anonymous User
Senior RPA Developer at a tech services company
Excellent support. Once, I was facing an issue so I raised a ticket. The Automation Anywhere support team helped me...
Read full review of Automation Anywhere »
Vignesh
CTO at a consultancy
Technical support is really good. When we have had issues, they have been able to help us. They gave us several...
Read full review of BotFarm »
Anonymous User
Software Architect at a tech services company
The response time can be improved. At times, I created a ticket, but I didn't get a quick response. Time is the key...
Read full review of IQ Bot [EOL] »
Nachiketh Ramesh
Associate Consultant at a tech services company
I have corresponded with them and I would rate technical support a nine out of ten. I do not want to be too hard on...
Read full review of Automation Anywhere »
Anonymous User
Jr. RPA Developer at a tech services company
We do not yet have experience with customer support. We have been using AA for less than one year.
Read full review of Automation Anywhere »
Amrit Goswami
Automation Developer at a tech vendor
We have not used technical support for this solution.
Read full review of Automation Anywhere »
Baskaran Chidambaran
RPA Specialist at a manufacturing company
Technical support has been a great asset. We have been encountering migration issues associated with database...
Read full review of Automation Anywhere »
Anonymous User
Director at a computer software company
I often communicate with the technical support of Automation Anywhere, and their technical support teams are...
Read full review of Automation Anywhere »
Anonymous User
Senior Consultant at a tech services company
I have personally had interaction only twice along with my onshore peers. 1st was with Mae Chang about v11...
Read full review of Automation Anywhere »
Arumugam Subramanyam
Solution Architect at a financial services firm
We are using the technical support. They are fantastic, but sometimes we aren't getting the expected outcome that we...
Read full review of Automation Anywhere »
Mudhukrishna Lalapet
RPA Developer at a tech services company
Automation Anywhere has a great technical support team. We had a situation where the bot needed to deal with...
Read full review of Automation Anywhere »
Siva Gangavarapu
RPA Developer at a manufacturing company
The technical support is fine. As soon as we raise an issue, we can get the technical support that we need. They...
Read full review of Automation Anywhere »
Anonymous User
Senior software Engineer at a comms service provider
Overall the support and customer support areas need to be improved.
Read full review of BotFarm »
Anonymous User
Technical Consultant/Team Lead at a tech services company
The technical support team is extremely responsive.
Read full review of Automation Anywhere »
Anonymous User
Senior Manager at a computer software company
I have had a great experience with the technical team. I got stuck in one scenario where Object Cloning was not...
Read full review of Automation Anywhere »
William "Sonny" Kocak
Sr. RPA Developer at a financial services firm
The technical support has been very prompt. They've been very willing to help out and, in almost all cases, they've...
Read full review of Automation Anywhere »
Anonymous User
Senior Manager at a tech vendor
I did attempt to reach out to customer support a few times. I didn't really get any response. I would rate them a...
Read full review of Automation Anywhere »
Anonymous User
Managing Director at a tech services company
Technical support is good.
Read full review of BotFarm »
AjayPatel
Consultant at a financial services firm
Technical support is great, but some of our tickets have not been solved.
Read full review of Automation Anywhere »
MuhammadAli2
Senior Process Automation Analyst at a computer software company
I compare all other RPA tools to UiPath, which has excellent support—I'd rate it ten out of ten. In contrast, I'd...
Read full review of Automation Anywhere »

Review 1 of 30

Fitry Ericha
Presales Solutions Consultant at a tech services company
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
Read full review of Nintex Process Platform »
Thuc NGUYEN
Technical Program Manager at a aerospace/defense firm
We have the consultant doing the deployment.
Read full review of Nintex Process Platform »
KariemShawky
Director of IT Operation at a financial services firm
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
Rob Witthoft
Director Of Operations at a tech services company
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Johan Human
Chief Executive Officer at a consultancy
Nintex demonstrates a streamlined approach to customer support with a single support email address. This unified...
Read full review of Nintex Process Platform »
Hafiz Muhammad Usama
Manager Mobility & Digitalization at a manufacturing company
We have reported multiple issues we faced during development regarding different actions within workflows, and we...
Read full review of Nintex Process Platform »
Damilola Adeleye
Business Automation Developer at a financial services firm
We have contacted the customer service and support team before. We were facing some issues with the console, which is...
Read full review of Nintex RPA »
Satya Singh
Human Resource Executive at a insurance company
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
Read full review of Nintex Process Platform »
Fitry Ericha
Presales Solutions Consultant at a tech services company
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
Omar_Ismail
ECM, Archives and Digital Preservation Consultant at a tech services company
The technical support is very good.
Read full review of Nintex Process Platform »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
Jared Wright
Technical Operations Manager at a recruiting/HR firm
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
Read full review of Nintex RPA »
Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
Read full review of Nintex Process Platform »
Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
Read full review of Nintex Process Platform »
Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
Read full review of Nintex RPA »
Anonymous User
Program Manager - Intelligent Automation at a engineering company
I haven't dealt with technical support because our ops team does that if they ever have to.
Read full review of Nintex Process Platform »
L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
Read full review of Nintex Process Platform »
Reviewer46830
Senior Systems Analyst RPA at a hospitality company
Overall, the customer support is fairly good. There have been some times where we have had to go through explaining...
Read full review of Nintex RPA »
Adam Staude
Manager, Application Support at a retailer
We have used the technical support a few times. It is pretty standard. Their Tier 1 support asks all the same...
Read full review of Nintex RPA »
Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
Read full review of Nintex Process Platform »
Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
Read full review of Nintex Process Platform »
Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
Read full review of Nintex Process Platform »
OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
Read full review of Nintex Process Platform »
Prekshi Arya
Senior Consultant Specialist at a financial services firm
I never contacted Nintex Workflow's support team.
Read full review of Nintex Process Platform »
Anonymous User
IT Consultant & Robotics Business Analyst at a insurance company
The support is really good. Their first-level support needs a bit of work. If we put in tickets, very often we get a...
Read full review of Nintex RPA »
Pratya Silasuwan
Senior Application Specialist at a tech vendor
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
Read full review of Nintex Process Platform »
Guy Blat
Head of BI and Process Automation at a financial services firm
I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They...
Read full review of Nintex RPA »
TARIQ ISLAM
Principal Consultant at a tech services company
Their support is excellent.
Read full review of Nintex Process Platform »
Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
Read full review of Nintex RPA »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.