Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 753 reviews.

Tricentis

Based on 216 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

152 reviews

2 reviews

1 reviews

8 reviews

4 reviews

3 reviews

Top Industries

Outsourcing Company

18%

Financial Services Firm

11%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

10%

Manufacturing Company

10%

Outsourcing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
Read full review of Automation Anywhere »
Mufaddal Mufaddal
In A Company at EPUS
Our main use case for AI Agent Studio involves managing our technical back end as well as the customer-facing front...
Read full review of AI Agent Studio »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
Read full review of Automation Anywhere AI Agent »
Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 5

AKSHAYRATHI
Senior engineer at Nagarro
My main use case for Tricentis Tosca is to automate web applications, and I have automated UI applications, database,...
Read full review of Tricentis Tosca »
AnantJoshi
Senior Director Intelligent Automation at Truglobal
Tricentis NeoLoad use cases were for retail, specifically a US based retail customer.
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Quality Specialist 2A at a financial services firm
The main use cases for Tricentis qTest are for test management, to keep test cases and execute those. Overall,...
Read full review of Tricentis qTest »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Rajnish Mishra
Senior RPA Developer at CognitBotz Solutions
Automation Anywhere has good support features.
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Sai Vamsi Dudigam
Cloud Engineer at Shopify
I often communicate with the technical support and customer service of Automation Anywhere, and it was nice. Whenever...
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MuthukumarG
Senior Reliability Engineer at a healthcare company
My experience with Automation Anywhere's customer service and technical support has been generally positive. Whenever...
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Ganesh Bhat
Ai & Automation Lead Technical Architect at Novatio
My evaluation of customer service and technical support is very positive. There was a time when I would have rated it...
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Dylan Mahan
Manager, Automation at Boston Scientific
Their customer support is very good. There are very few times when we have to go out and open up a ticket, but every...
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Jaleel Shaik
Lead developer at McKarthy Labs
I rate Automation Anywhere support 10 out of 10.
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Logeshbabu Jothy
Head Transformer at FLSmidth
I would rate Automation Anywhere as one of the best in the world when it comes to customer service. I've had the...
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Anonymous User
CPA at a tech services company
I've attempted to engage with customer service, but it is difficult and a drawback. For instance, my partner and I...
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Anonymous User
Product Manager at a university
The technical support is critical for this product, but we have found them a challenge to work with.
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Anonymous User
Automation and AI Specialist at a comms service provider
I rate Automation Anywhere support 10 out of 10. They have a solid team to address any issues or glitches as they arise.
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Jane Adams
Information Technology Specialist at RBC
Customer support is available and this ensures that any user experiencing any challenge in using the platform is...
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Anonymous User
Senior Software Engineer at Infosys Technologies Ltd
It was quite informative and helpful.
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Anonymous User
Director at a consultancy
Technical support has been excellent. I would rate them at a nine out of ten. They are very knowledgeable and...
Read full review of BotFarm »
Pavithra Bangera
Robotic Process Automation Developer at Mekkanos Limited
We get excellent support from Automation Anywhere for any type of product-related issues and queries. They typically...
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Anonymous User
Technology Lead at Infosys Technologies Ltd
Technical support was prompt and we were able to resolve most of our issues quickly
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Anonymous User
Manager, Robotic Process Automation at Celerity IT, LLC
The technical support was very knowledgeable, very easy to understand mostly, their ability to work with us to meet...
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reviewer367378
Head of functional & technical architecture - Support functions Information System at a manufacturing company
The technical support was helpful and responsive.
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Anonymous User
GIS Engineer at a tech services company
The technical support is good.
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Anonymous User
Enterprise Manager of Automation at Envision Healthcare
Customer service and tech support have always been responsive, knowledgeable and quick with a solution.
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Anonymous User
ICT Manager at a transportation company
The technical support is good. The few times I called them they were able to promptly address my issues.
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Anonymous User
Principal Analyst at a consumer goods company
The technical support is really good actually. When I submit a ticket, within two or three hours I have an answer. So...
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Harish Bennalli
Oracle DBA at a financial services firm
The technical support is good. They are knowledgeable and don't waste much of our time. They are quick in resolving...
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DivyenduYadav
Automation Developer at Schlumberger
AA has good support. Suppose we have any queries, they are there to help us. They have a support portal where we can...
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Saurabh Soni
Manager at a financial services firm
I have used the technical support a lot of times. It has improved a lot. The response time has been very good. We...
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AyushJain
Software Development Engineer at Silicon Labs
Automation Anywhere provides support whenever there is an issue. When we raise it with the team, they are very...
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Anonymous User
Associate Consultant at KPMG
The technical support is good.
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Rajaram Jagannathan
Senior Vice President PV Systems Engineering and Automation at a comms service provider
Technical support response times are slow. While we can escalate critical issues, their carelessness with other...
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Anonymous User
Technical Lead at Verizon Communications
We are in different time zones, but we still get a response from technical support when we call. On a scale of one to...
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HoussamHammoud
Product Manager at Automation and AI Tools
I would like the technical support to respond quicker to the assigned tickets.
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Anonymous User
Works at a tech services company
All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We...
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Review 1 of 30

ManojThakkar
Senior Test Consultant at a consultancy
The response and everything were a little bit faster, but for certain scenarios, it took longer.
Read full review of Tricentis Tosca »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
Tool service support is not very effective. After following up with the account manager, we received a point of...
Read full review of Tricentis Flood »
Rafael De La Mano
Senior Test Analyst at Accenture
The solution's technical support has a maximum of two days of SLA. The first point is to contact the support team,...
Read full review of Tricentis Tosca »
Vinayak Bandewar
Test Architect at Cognizant
The quality of the support and the response time is lacking.
Read full review of Tricentis Tosca »
Murahari Bandarupalli
Senior Consultant at Capgemini
The tool's technical support responds quickly. However, they are a bit slow in responding to mails.
Read full review of Tricentis NeoLoad »
Sudipto Dey
Technical Lead at Linde
Whenever my team reaches out to the Tricentis qTest support team, the response time isn't as fast. It's the area to...
Read full review of Tricentis qTest »
AKSHAYRATHI
Senior engineer at Nagarro
Customer support for Tricentis Tosca is very good. I can reach out through the virtual agent, create a case, and...
Read full review of Tricentis Tosca »
NalinGoonawardana
Principal Consultant ( Test automation - Performance testing) at TTC Global (TTC) at TTC at a tech services company
The customer service and support were good. The initial support I received from them was world-class. They treated...
Read full review of Tricentis NeoLoad »
M. Elsayed
Senior Technical Engineer at Expleogroup
Technical support is extremely good. They are helpful and responsive, and we've been more than satisfied with the...
Read full review of Tricentis Tosca »
Nigel Powell
QA Lead Engineer at Test Performance
Their technical support is fairly good, but it's all done through email, which is a little difficult.
Read full review of Tricentis Tosca »
Anonymous User
Senior Load Test Engineer at a tech vendor
The support from Neotys is very good. Responses are timely and come from experienced, knowledgeable load testing...
Read full review of Tricentis NeoLoad »
LaurentEsnault
Bid Manager - Expert Continuous Testing at Sogeti UK
Technical support is very efficient. There's a helpline, but there's also an academy and training support.
Read full review of Tricentis Tosca »
Anonymous User
Chief Technology Officer (Co-Founder) at Bluestone
The technical support is good.
Read full review of TestProject [EOL] »
Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
Customer service is reasonably good.
Read full review of Tricentis Tosca »
Shivashanker Patil
Senior Performance Engineer at Ascend Learning
The support is good.
Read full review of Tricentis NeoLoad »
Mukesh Dhingra
Assosiate Project Manager at a tech services company
Technical support's turnaround time for issue response is too good.
Read full review of Tricentis NeoLoad »
Anonymous User
Chief Technical Officer at PA Department of Human Services
Customer Service: Very good, the vendor has been very accommodating with the ebb and flow of our business needs....
Read full review of Tricentis NeoLoad »
Anonymous User
Regional Test Coordinator at a computer software company
We haven't had any major problems with the product, but when we've had issues, Tricentis support has been generally...
Read full review of Tricentis Tosca »
SridharNellore
Performance Test Lead at HTC
Connecting with the solution's technical support can be time-consuming. The turnaround time for a ticket raised is...
Read full review of Tricentis NeoLoad »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Anonymous User
Quality Assurance Manager at a insurance company
Overall, I'd say that technical support is good. When I have had interaction or problems, I let them know and they...
Read full review of Tricentis Tosca »
Shivashanker Patil
Senior Performance Engineer at Ascend Learning
Customer Service: In my experience, customer service is good. Technical Support: The times that I've contacted...
Read full review of Tricentis NeoLoad »
Anonymous User
Technology Manager at a pharma/biotech company
It's excellent as the support is always available and helps us to troubleshoot any issues during execution with live...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Consultant at a engineering company
I would rate 3/5 as there is not much knowledge base available on the internet for one to independently solve the...
Read full review of Tricentis Tosca »
Anonymous User
Digital Performance Test Consultant at a tech services company
When I've presented technical support with an issue, they're prompt in responding to me.
Read full review of Tricentis NeoLoad »
Anonymous User
I.T Analyst at a tech services company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Tricentis Tosca »
MarkusBonner
Release Test Manager at a tech company
The technical support is very good. Whenever we have needed something, they've provided support without us having to...
Read full review of Tricentis NeoLoad »
Anonymous User
Test Specialist at a financial services firm
I'd rate their support a four out of ten. The problem is that we have to raise a support ticket in the portal. They...
Read full review of Tricentis NeoLoad »
Ashish-Kulkarni
Supervisor, Quality Assurance at a financial services firm
We have been in contact with the support team. Since Neotys became Tricentis, the turnaround time for support queries...
Read full review of Tricentis NeoLoad »
Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
Customer Service: Customer service is reasonably good. The live chat facility works just fine. Technical Support: I...
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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