Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 712 reviews.

Tricentis

Based on 213 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

147 reviews

3 reviews

2 reviews

21 reviews

9 reviews

3 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

Marketing Services Firm

Financial Services Firm

12%

Manufacturing Company

11%

Computer Software Company

11%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at a tech vendor
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
Read full review of Automation Anywhere »
Rajneesh Prajapati
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
Read full review of Automation Anywhere AI Agent »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 4

Ashu Singh
Senior quality analyst at a financial services firm
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Anonymous User
Senior Software Engineer 2 at a tech services company
We need to automate the manual test cases written by the manual functional testers. We automate those scenarios,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at a computer software company
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Marc Mueller
Business Automation Specialist at a tech company
I would rate their support an eight out of ten.
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Rajneesh Prajapati
Senior Rpa Consultant at a computer software company
I rate the technical support by Automation Anywhere 10 out of 10.
Read full review of BotFarm »
Vaishnavi Suresh
Sr automation development at a manufacturing company
I was getting good support from them. I would rate them a 9 out of 10. They were always very helpful to me. My...
Read full review of Automation Anywhere »
Kishor Namburu
Head Of Information Technology at a tech services company
I rate Automation Anywhere support eight out of ten. We get support from local partners. It's good.
Read full review of Automation Anywhere »
Ismail El Dahshan
Digital Transformation Expert, CTO at a tech services company
Technical support is good.
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SabrinaTrabelsi
Developer at a tech services company
The technical support response time is slow. They are difficult to contact and I am not satisfied with their support.
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Joel Samuel
Manager at a comms service provider
The technical support has been brilliant and good. They have been quick to respond with the right answers, as much as...
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Gopalkrishna Baskarabhatla
Architect at a tech vendor
The technical support is good. I have contacted technical support of Automation Anywhere quite a few times during the...
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Vinay Sridhar
IT Team Lead at a manufacturing company
The technical support is good. They are responsive to any questions that we have.
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Ram Tej Jaidam
Senior Machine Learning Engineer at a tech vendor
While I have not needed to reach out for support much. I did interact with their technical support during the...
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Anonymous User
Senior Vice President and Digital Leader at a tech services company
My team is in touch with the technical support. I don't work directly with them.
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Bruno Rocha
Workforce Coordinator at a mining and metals company
The technical support has been good. They have been working closely with us. However, at the beginning, their support...
Read full review of Automation Anywhere »
Anonymous User
RPA Developer at a pharma/biotech company
The technical support has been brilliant. We haven't needed to wait a lot. Anybody from my team, whenever we tried to...
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Anonymous User
Senior Manager at a tech vendor
I did attempt to reach out to customer support a few times. I didn't really get any response. I would rate them a...
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Anonymous User
Senior Manager at a computer software company
I have had a great experience with the technical team. I got stuck in one scenario where Object Cloning was not...
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Anonymous User
Enterprise Manager of Automation at a healthcare company
Customer service and tech support have always been responsive, knowledgeable and quick with a solution.
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Anonymous User
BI & Analytics Consultant at a consultancy
Very good.
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Anonymous User
Consultant at a consultancy
If we have issues, the Automation Anywhere team is always available to support us, as there are account managers and...
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Anonymous User
Associate System Analyst at a tech services company
AA provides 24/7 support and with the effective ticketing tool, issues are addressed at the earliest.
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Manish Kumar
Software Engineer at a energy/utilities company
From a technical perspective, their support is pretty good. We get a ticket after submitting a request for help.
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DB Prabhu
Consultant at a tech consulting company
We are not very happy with their technical support. Their support should be improved.
Read full review of BotFarm »
Anonymous User
Senior software Engineer at a comms service provider
Overall the support and customer support areas need to be improved.
Read full review of BotFarm »
Anonymous User
Software Engineer at a computer software company
The technical support team has good knowledge of the product. They understand problems well and then provide solutions.
Read full review of Automation Anywhere »
Anonymous User
IS at a pharma/biotech company
There is definitely some room for improvement there. It is sort of a hit and miss with their support engineers, you...
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Mahaan Pai
IT Analyst at a computer software company
We have definitely had the opportunity to use technical support and I evaluate them as very good. If I have any data...
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Anonymous User
Technical Consultant/Team Lead at a tech services company
The technical support team is extremely responsive.
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Anonymous User
Head of Sales at a tech services company
I've never used technical support.
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Anonymous User
Senior Consultant at a financial services firm
In terms of accessibility, the Automation Anywhere technical support is the best. Out of all the RPA tools that I...
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Anonymous User
Senior Associate, IT at a financial services firm
Automation Anywhere technical support has been great. Some of their partner support is less than to be desired.
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Bvs Siva
Architect at a computer software company
We don't have very many issues so we have rarely used technical support. I would say that my experience with them has...
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Review 1 of 30

Vivekanandan Vallinayagam
Practice Manager - Digital Assurance - Performance, Resiliency & Cloud Testing at a computer software company
As part of the licensing, our company receives standard tech support, and the support team has been highly responsive...
Read full review of Tricentis NeoLoad »
Patrik Badkar
Technical lead at a consultancy
The tool's support responds within three hours.
Read full review of Tricentis NeoLoad »
Test Process Consultant
SME (Subject Matter Expert) at a logistics company
Tool service support is not very effective. After following up with the account manager, we received a point of...
Read full review of Tricentis Flood »
Ashu Singh
Senior quality analyst at a financial services firm
TestProject's technical support team is friendly and cooperative. TestProject's technical support team answered all...
Read full review of TestProject [EOL] »
Patrik Badkar
Technical lead at a consultancy
They usually clarify any queries or issues within three hours. They usually come back to us within three hours, which...
Read full review of Tricentis NeoLoad »
Vinayak Bandewar
Test Architect at a consultancy
The quality of the support and the response time is lacking.
Read full review of Tricentis Tosca »
Mayaskar Chandrashekar
Senior Test Lead at a tech services company
The customer service is good. We are based in India, and Tricentis also has an offshore team, so they're available in...
Read full review of Tricentis NeoLoad »
Anonymous User
Web Engineer at a tech services company
Customer Service: 8/10 - Our account rep, Evan, and engineer, Steve, were great to work with when we were looking at...
Read full review of Tricentis NeoLoad »
Anonymous User
Salesforce Admin/Tester/TOSCA Automation Tester at a healthcare company
Good.
Read full review of Tricentis Tosca »
Abishek Kota
Deputy Manager at a consumer goods company
Customer service is fantastic. I have been working with one customer service rep for the past nine years.
Read full review of Tricentis NeoLoad »
Raja Rao Malkari
Principal Performance Architect at a tech vendor
The community support is good. Whenever we have an issue, they provide support to resolve it. If we need information...
Read full review of Tricentis NeoLoad »
GencoAp
Head of Testing at a transportation company
Customer service and support have been excellent. We have reliable contacts within the company who provide prompt and...
Read full review of Tricentis Tosca »
Anonymous User
Technology Manager at a pharma/biotech company
It's excellent as the support is always available and helps us to troubleshoot any issues during execution with live...
Read full review of Tricentis NeoLoad »
Anonymous User
SAP TAX COE at a tech company
Customer Service: We have had great customer service so far. Support has been responsive and helpful. Technical...
Read full review of Tricentis Tosca »
Anonymous User
Application Portfolio Management, Project Portfolio Management and Governance at a manufacturing company
Pretty good (8 out of 10). Capable, but sometimes slow.
Read full review of Tricentis Tosca »
Anonymous User
Vice President of Technology at a retailer
Customer Service: 7/10 Technical Support: 7/10
Read full review of Tricentis NeoLoad »
Anonymous User
QA Test Lead at a tech services company
Technical support is very good.
Read full review of Tricentis Tosca »
Sanket Sunil Randive
Senior Consultant at a tech services company
My rating for the Tricentis NeoLoad technical support is four out of five because I never faced any issues with...
Read full review of Tricentis NeoLoad »
Shubham Gupta
Software Engineer at a financial services firm
Tricentis support is excellent. When we create a ticket, they'll usually resolve it in 24 hours. There is a also chat...
Read full review of Tricentis Tosca »
Anonymous User
Performance Engineer at a tech company
9/10
Read full review of Tricentis NeoLoad »
LaurentEsnault
Bid Manager - Expert Continuous Testing at a computer software company
Technical support is very efficient. There's a helpline, but there's also an academy and training support.
Read full review of Tricentis Tosca »
Anonymous User
Quality Architect at a manufacturing company
I would give technical support a rating of an eight out of 10.
Read full review of Tricentis Tosca »
Anonymous User
Sr. Portfolio Manager - Testing at a tech vendor
The technical support is good.
Read full review of Tricentis qTest »
Anonymous User
Senior Director at a tech vendor
Support is absolutely fine. We have a dedicated SPOC because we deal with Tricentis directly. Support has never been...
Read full review of Tricentis qTest »
Anonymous User
Non Functional Test Manager at a government
Customer support is very good.
Read full review of Tricentis NeoLoad »
Aiham Obaidat
DevOps lead at a computer software company
The technical support is good, we were satisfied.
Read full review of Tricentis Tosca »
Anonymous User
Test Manager
Nice and friendly, however not always coming up with the solution we were expecting. For example, after changing from...
Read full review of Tricentis Tosca »
Srihari K
Senior Software Engineer at a tech services company
There is a lack of a knowledge base, and the time it takes for them to respond is a bit slow. While there is a delay...
Read full review of Tricentis Tosca »
Anonymous User
DevOps Engineer at a financial services firm
Technical support is excellent.
Read full review of Tricentis Tosca »
Denise Duchesney
Senior Manager Test Automation at a healthcare company
The technical support from Tricentis NeoLoad is very helpful.
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

No Data Available

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