Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 754 reviews.

Tricentis

Based on 216 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

158 reviews

3 reviews

1 reviews

13 reviews

4 reviews

3 reviews

Top Industries

Outsourcing Company

14%

Financial Services Firm

13%

Construction Company

12%

Manufacturing Company

10%

Financial Services Firm

11%

Manufacturing Company

10%

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
Read full review of Automation Anywhere »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
Read full review of Automation Anywhere AI Agent »
Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 4

AKSHAYRATHI
Senior engineer at Nagarro
My main use case for Tricentis Tosca is to automate web applications, and I have automated UI applications, database,...
Read full review of Tricentis Tosca »
AnantJoshi
Senior Director Intelligent Automation at Truglobal
Tricentis NeoLoad use cases were for retail, specifically a US based retail customer.
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Quality Specialist 2A at a financial services firm
The main use cases for Tricentis qTest are for test management, to keep test cases and execute those. Overall,...
Read full review of Tricentis qTest »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Michael Reynolds
Business Technology Service Digitization Executive at a financial services firm
Technical support is solid. We pick up the phone and call and create tickets. We get responses almost instantly....
Read full review of Automation Anywhere »
German Campos
Pre-Sales Manager (Peruvian Branch) at Global hitss
We are yet to use technical support.
Read full review of IQ Bot [EOL] »
German Campos
Pre-Sales Manager (Peruvian Branch) at Global hitss
Their technical support is fine. We don't have any problem with the support of Automation Anywhere.
Read full review of IQ Bot [EOL] »
Mahmoud Bani-Hani
RPA Solutions Manager at CGC
The technical support is great.
Read full review of Automation Anywhere »
Ganesh Bhat
Ai & Automation Lead Technical Architect at Novatio
My evaluation of customer service and technical support is very positive. There was a time when I would have rated it...
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MuthukumarG
Senior Reliability Engineer at a healthcare company
My experience with Automation Anywhere's customer service and technical support has been generally positive. Whenever...
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RohitShetty
Product Owner at BHP
The technical support is really good. The response time is good from the support team. When we reach out to them, it...
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Jeongho Kim
IT Consultant at a tech consulting company
I do have experience with the tech support from Automation Anywhere. I rate the tech support somewhere between eight...
Read full review of IQ Bot [EOL] »
Vatsal Shah
Project Manager at Nine A Business Connect
Technical support for this solution is quite good and they are very responsive. They also give you a solution very...
Read full review of Automation Anywhere »
VivekMishra
AVP, Technology & Solutions at Cygnet Infotech
We are satisfied with the technical support from Automation Anywhere. They have been helpful in solving issues,...
Read full review of BotFarm »
Gurvinder Singh Dhaliwal
Director at GoldenSource Corporation
We used the technical support once. The dashboards were not working. However, it was more due to resources on our...
Read full review of Automation Anywhere »
Punith Venkatesh
Consultant at a tech services company
I would rate the technical support as a six out of ten. They are combining the tech support and forums into one...
Read full review of Automation Anywhere »
Uchechi Sylvanus
Team Lead, Process Improvement at Fidelity Bank Plc
The challenge we face is the response time of the Automation Anywhere support teams. They could be quicker to give...
Read full review of Automation Anywhere »
HoussamHammoud
Product Manager at Automation and AI Tools
I would like the technical support to respond quicker to the assigned tickets.
Read full review of Automation Anywhere »
Bhaskar R
Sr Site Operations Coordinator at a retailer
We have not used technical support for this solution.
Read full review of Automation Anywhere »
Anonymous User
Senior Manager IT Department / Corporate IT Planning at a tech vendor
Currently, we are getting it through a vendor from who we purchased a license. So, when we have questions, we contact...
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ManjunathMothilal
RPA Consultant at ITC Infotech
I have asked many questions of the technical support team. They replied to me with very good answers. When I'm stuck...
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Anonymous User
Senior Consultant at a tech services company
I would rate Automation Anywhere customer service ten out of ten because whenever I have reached out to Automation...
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Anonymous User
RPA Developer at a insurance company
If you ask me to rate the technical support from one to five, I will rate them a four. I will say that the technical...
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Anonymous User
Senior Principal Consultant at a computer software company
My team has not been in contact with technical support.
Read full review of BotFarm »
Sachin K
HR Manager at OMFYS Technologies India Pvt.Ltd
Support is good. We received timely support from AA.
Read full review of Automation Anywhere »
Apshana A
Professor at a university
It has good technical support, but the response quality and availability depend on your subscription plan. They offer...
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RamakrishnaAkella
Associate Dean Placements at KL university
The majority of the technical support that we get will be through digitization. If someone wants to go through a...
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Anonymous User
RPA Lead Architect at a manufacturing company
The customer service is very good. We are in regular communications with our customer success managers who handle our...
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Anonymous User
Developer at ITC Infotech
We get a lot of support from Automation Anywhere. For any issue, we just call the people, and they're ready to be...
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Ravindra Kumar Muduli
Senior RPA Developer at VIS Networks
Yes, we had a good experience with customer/technical support team but few more improvement requirements from AA team.
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Jiaming Deng
Developer at Apex Healthcare Systems
I haven't had experience with the technical support. I never call them.
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Kumaran Dayalan
VP of Corporate Finance at Refinitiv
We are fairly pleased in our experience with customer service. They are pretty good.
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Mudhukrishna Lalapet
RPA Developer at InnoWise
Automation Anywhere has a great technical support team. We had a situation where the bot needed to deal with...
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Anonymous User
Works at a tech services company
All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We...
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Review 1 of 30

Anonymous User
QA Test Lead at a retailer
Customer Service: 4.5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Srihari K
Senior Software Engineer at MOURI Tech
There is a lack of a knowledge base, and the time it takes for them to respond is a bit slow. While there is a delay...
Read full review of Tricentis Tosca »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
I speak very highly of the company, especially the QASymphony folks who were merged into Tricentis. There was some...
Read full review of Tricentis qTest »
Anonymous User
Test Manager
Customer Service: It's excellent, 9/10. Technical Support: It’s excellent, 9/10, as the response times have been...
Read full review of Tricentis Tosca »
Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
Customer Service: Customer service is reasonably good. The live chat facility works just fine. Technical Support: I...
Read full review of Tricentis Tosca »
Soumya Jain
Test Automation Specialist at Accenture
Overall, I rate customer service a five out of ten because they need to improve. The chatbot for incident creation...
Read full review of Tricentis Tosca »
Anonymous User
Senior Manager Online Performance Engineering at Dell
We have used their gold support option. Yes, we have been happy. They usually answer between 36 and 48 hours for...
Read full review of Tricentis NeoLoad »
Anonymous User
Lead QA Engineer at a computer software company
I've contacted the technical support for Tricentis Tosca. There's a support website where you can directly raise...
Read full review of Tricentis Tosca »
Anonymous User
Sr. Portfolio Manager - Testing at a tech vendor
The technical support is good.
Read full review of Tricentis qTest »
Narendra Reddy Garalapalli
Associate Manager at a consultancy
The technical support services are generally good, though there are areas for improvement regarding response time and...
Read full review of Tricentis Tosca »
Anonymous User
AVP at a computer software company
Support takes time sometimes. At times, we have been able to figure out answers ourselves. Else, we have to rely on...
Read full review of Tricentis Tosca »
Anonymous User
Technical Test Specialist, Performance Test Lead at a tech services company
Customer Service: 9/10 Technical Support: 9/10 - the Neotys support team is superb and very efficient.
Read full review of Tricentis NeoLoad »
Mubasher SDET
Principal Test Automation Consultant at SSI Software Services GmbH
Technical support is good. They have their own portal for submitting requests and responding within 24 hours to...
Read full review of Tricentis Tosca »
VSwaminathan
Product QA Manager at Reflexis Systems
We have the option to contact tech support but, so far, except for a couple of times, we haven't had a reason to...
Read full review of Tricentis qTest »
Anonymous User
Senior Quality Assurance Engineer
It has good support.
Read full review of Tricentis NeoLoad »
Anonymous User
Director, IT DevOps & Quality Engineering at a retailer
I don't have any experience with technical support.
Read full review of Tricentis NeoLoad »
Anonymous User
Software Engineer Associate at a tech services company
The support team of Tricentis is really excellent. The support portal and the support teams work and help is really...
Read full review of Tricentis Tosca »
Sanket Sunil Randive
Senior Consultant at a tech services company
My rating for the Tricentis NeoLoad technical support is four out of five because I never faced any issues with...
Read full review of Tricentis NeoLoad »
Anonymous User
Web Engineer at a tech services company
Customer Service: 8/10 - Our account rep, Evan, and engineer, Steve, were great to work with when we were looking at...
Read full review of Tricentis NeoLoad »
Anonymous User
Architecture Manger at a government
The support from Tricentis Tosca is getting less good. When I have a problem I receive an answer. However, it is not...
Read full review of Tricentis Tosca »
Anonymous User
DevOps Engineer at a financial services firm
Technical support is excellent.
Read full review of Tricentis Tosca »
Rajen Upreti
Quality Assurance Manager at Nagarro
I haven't had the opportunity to contact customer support yet.
Read full review of Tricentis RPA [EOL] »
Anonymous User
Software Engineer at Mitacs Inc.
They are very good and prompt in resolving tickets that we raise with them. They did help us in resolving certain...
Read full review of Tricentis NeoLoad »
MarkusBonner
Release Test Manager at a tech company
Customer Service: Nine out of 10, and now further improving. Technical Support: Eight out of 10. Sometimes too (ITIL)...
Read full review of Tricentis Tosca »
Anonymous User
Load Test Engineer at a government
10/10. Support is available, they handle issues very quickly, and they are very skillful.
Read full review of Tricentis NeoLoad »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »
Anonymous User
Manager - Quality Engineering at a tech services company
Their support is okay. If you get the right people, then it is awesome because they will jump into a call and show...
Read full review of Tricentis Tosca »
Anonymous User
Software Developer at a tech services company
Customer Service: I would rate customer service 10/10. Technical Support: Technical support is 10/10.
Read full review of Tricentis Tosca »
Anonymous User
Performance Test Engineer at a tech services company
They provide very quick responses.
Read full review of Tricentis NeoLoad »
Anonymous User
Technology Manager at a pharma/biotech company
It's excellent as the support is always available and helps us to troubleshoot any issues during execution with live...
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

No Data Available

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