Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 668 reviews.

Tricentis

Based on 208 reviews.

Latest Research

Buyer's Guide

Automation Anywhere vs. UiPath Platform

April 2025

UiPath Platform vs. Automation Anywhere

Updated: April 2025

Buyer's Guide

Automation Anywhere vs. BotFarm

April 2025

Automation Anywhere vs. BotFarm

Updated: April 2025

Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

172 reviews

11 reviews

3 reviews

22 reviews

13 reviews

3 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

14%

Manufacturing Company

10%

Healthcare Company

Educational Organization

16%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vatsal Mehta
Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
I have used it for multiple use cases across various domains. I started with automating use cases in the utility...
Read full review of Automation Anywhere »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
Read full review of IQ Bot »
AshishTyagi
Solutions Architect at PureSoftware Ltd
I have used BotFarm to automate web applications and Microsoft products. I have also automated mainframe applications...
Read full review of BotFarm »

Review 1 of 3

RangaReddy
Team Lead at a consultancy
There was a requirement from the project itself. So when I was onboarded to the project, I learned it myself and then...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
We procured the Tricentis Tosca enterprise version for test automation and with it, this solution was introduced to...
Read full review of Tricentis Flood »
NibsMishra
AVP, Testing Service Owner at a insurance company
It's primarily used for automation. We're a pretty complex environment. We have hundreds and hundreds, if not...
Read full review of Tricentis Tosca »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
It's our primary tool for managing for testing across the Guardian enterprise.
Read full review of Tricentis qTest »

Review 1 of 5

Customer Service

Harish G V
Senior RPA Developer at a tech vendor
The automation team takes a while to work on any tickets and respond.
Read full review of IQ Bot »
Ahmed Shaheen
IBM BPM Developer at a computer software company
Technical support is good.
Read full review of Automation Anywhere »
Marco Aurelio BALDOCEDA PORRAS
Tech Leader RPA Individual Contributor at Interbank
I rate the technical support a four out of ten.
Read full review of IQ Bot »
Shady Mogawer
IT Manager at Arabian Cement Company
The technical support team is not only responsive and helpful, but they also offer a rich library of documentation...
Read full review of Automation Anywhere »
Boris Netzer
VP Delivery at Bynet
The technical support depends on the tier. The first-tier support by chat is low quality. The whole process can take...
Read full review of Automation Anywhere »
Yanilka Barrera
Manager at Global Bank
I rate Automation Anywhere support nine out of 10. The support is good. The team from Colombia responsible for...
Read full review of Automation Anywhere »
Anonymous User
Senior Manager at Genpact - Headstrong
The technical support is pretty good with Automation Anywhere. If we have any issues, we raise a support ticket and...
Read full review of Automation Anywhere »
Anonymous User
Program Manager at a tech services company
The support team has a dedicated relationship manager, who is attached to our organization. We have the ability to...
Read full review of BotFarm »
Anonymous User
Technical Architect at MindTree
Their support in case of any tickets raised is more helpful for us in resolving the issues at the earliest.
Read full review of Automation Anywhere »
Anonymous User
RPA Developer at Verizon Communications
I have faced some of the problems with the Automation Anywhere tool. The technical support is quick and very...
Read full review of Automation Anywhere »
Alexandre Dusseault
Technical Lead at a financial services firm
The person who is working on our architecture is not always available.
Read full review of Automation Anywhere »
MichaelWilliamson
Automation Lead at University of Melbourne
The technical support in Melbourne, it's great. We have a strong relationship with Andrew Rowlands, who's our...
Read full review of Automation Anywhere »
Anonymous User
Senior Software Engineer at a tech services company
Technical support is definitely responsive. They have the tech support flexibility to categorize it by being the...
Read full review of IQ Bot »
Anonymous User
Sr. software engineer at Accenture
I did not need to reach out to the service team myself, but the development team seemed to have no complaints.
Read full review of Automation Anywhere »
Anonymous User
Electrical Engineering Trainee at a manufacturing company
The technical support is good.
Read full review of Automation Anywhere »
Prateek Kapoor
Global Intelligent Automation & Transformation Leader at a tech company
Automation Anywhere has a very nice support team, and it's just a call away. You don't have to log tickets, although...
Read full review of Automation Anywhere »
Aman_Kumar
Technical Analyst at Tesco India
The technical support team is supporting us well.
Read full review of Automation Anywhere »
Navinkumar Sadasivam
Quality Analyst at a computer software company
Automation Anywhere team is ready to support us if we encounter any issues. We recently encountered some issues in...
Read full review of Automation Anywhere »
Anonymous User
IT Project Lead at a financial services firm
We have been pleased with the technical support. Their response times, capabilities, and patience when working with...
Read full review of Automation Anywhere »
SagakumarGangipelly
Sr. Software Engineer at Tata Consultancy
IQ Bot's technical support is very helpful, and they respond very quickly.
Read full review of IQ Bot »
Anonymous User
IS at a pharma/biotech company
There is definitely some room for improvement there. It is sort of a hit and miss with their support engineers, you...
Read full review of Automation Anywhere »
Anonymous User
Senior Consultant at a financial services firm
In terms of accessibility, the Automation Anywhere technical support is the best. Out of all the RPA tools that I...
Read full review of Automation Anywhere »
Harish Bennalli
Oracle DBA at a financial services firm
The technical support is good. They are knowledgeable and don't waste much of our time. They are quick in resolving...
Read full review of Automation Anywhere »
Anonymous User
Software Engineer at a tech services company
It is hard to achieve a good result with their support team. The support in Europe seems to be receiving less...
Read full review of Automation Anywhere »
Anonymous User
VP Software Engineering at a tech services company
I haven't had a chance to interact with technical support yet. The community support is good.
Read full review of BotFarm »
Anonymous User
Business Operations Associate at ZS Associates
Best customer service. They heard our case and provided the solution in a short turnaround time.
Read full review of Automation Anywhere »
Anonymous User
Process Improvement Manager at a comms service provider
Technical support is very good, quick, and effective.
Read full review of Automation Anywhere »
Gagnish Relhan
ETL Analyst at a tech vendor
Automation Anywhere technical support is pretty good. I would rate them as an eight out of 10. I'm giving them an...
Read full review of Automation Anywhere »
Vikit Shetty
Senior Technical Specialist at Thirdware Solution Ltd.
The technical support was great. The support team response is quite prompt and they will provide you the solution to...
Read full review of Automation Anywhere »
Anonymous User
Software Engineer at Accenture
The technical support team has good knowledge of the product. They understand problems well and then provide solutions.
Read full review of Automation Anywhere »

Review 1 of 30

Murahari Bandarupalli
Senior Consultant at Capgemini
The tool's technical support responds quickly. However, they are a bit slow in responding to mails.
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
TestProject's technical support team is friendly and cooperative. TestProject's technical support team answered all...
Read full review of TestProject [EOL] »
PrabhuKrishnamoorthy
Senior Director at Ascendion
I would rate the technical support for Tricentis Tosca as ten out of ten. My experience has been positive; their...
Read full review of Tricentis Tosca »
ManojThakkar
Senior Test Consultant at a agriculture
The response and everything were a little bit faster, but for certain scenarios, it took longer.
Read full review of Tricentis Tosca »
AshokKumar14
Lead Consultant at ITC Infotech
We have a portal to contact the support team.
Read full review of Tricentis Tosca »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
Tricentis acquired this product a year ago, so prior to that acquisition, the product was owned by an independent...
Read full review of Tricentis NeoLoad »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
The support is really good. Our company had opted for platinum support, that is, like, twenty-four hours of service...
Read full review of Tricentis Tosca »
Alex Melendez
Senior Manager at a computer software company
Technical support is fine. We get a very quick response from them.
Read full review of Tricentis Tosca »
Shahid Manzoor
Software Quality Assurance Supervisor at a transportation company
I've never reached out to technical support.
Read full review of SpecFlow »
Anonymous User
Software Developer at a tech services company
Customer Service: I would rate customer service 10/10. Technical Support: Technical support is 10/10.
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer Associate at a tech services company
The support team of Tricentis is really excellent. The support portal and the support teams work and help is really...
Read full review of Tricentis Tosca »
MarkusBonner
Release Test Manager at a tech company
The technical support is very good. Whenever we have needed something, they've provided support without us having to...
Read full review of Tricentis NeoLoad »
Deepak Shinde
IT Consultant
Technical support is very good. We have been supported by a very professional technical team from the vendor.
Read full review of Tricentis Tosca »
Anonymous User
Senior QA Engineer Lead at a consultancy
I've never reached out to technical support. I cannot speak to how helpful or responsive they would be. That said,...
Read full review of TestProject [EOL] »
NancyMcClanahan
Quality Assurance Team Lead at Parkview Health
We've used Tricentis technical support quite often. The way I understand it, they have tier-one, tier-two, and...
Read full review of Tricentis qTest »
Anonymous User
Division Chief
Technical support has been awesome. There is no doubt in my mind that it's been very good.
Read full review of Tricentis qTest »
Shubham Gupta
Software Engineer at a financial services firm
Tricentis support is excellent. When we create a ticket, they'll usually resolve it in 24 hours. There is a also chat...
Read full review of Tricentis Tosca »
Katie Clifford
Senior E2E Solution Engineer at Planet
The technical support is great. I have not reached out to the support often but when I have they have been very...
Read full review of Tricentis Tosca »
Anonymous User
Technical Test Specialist, Performance Test Lead at a tech services company
Customer Service: 9/10 Technical Support: 9/10 - the Neotys support team is superb and very efficient.
Read full review of Tricentis NeoLoad »
Anonymous User
Manager SDLC Automation at a wholesaler/distributor
Technical support has been good. We are satisfied with the level of support on offer.
Read full review of Tricentis Tosca »
Anonymous User
IS QA Manager
Compared to support at our previous product, they're more responsive and they're more knowledgeable. Overall, it's...
Read full review of Tricentis NeoLoad »
MarkusBonner
Release Test Manager at a tech company
The quality of Tricentis support really depends on the type of issue. When it's important, I go through the surveys,...
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a tech services company
Customer Service: Medium to high. (always quick to response, but sometimes not that helpful). Technical Support:...
Read full review of Tricentis Tosca »
Anonymous User
Lead QA Engineer at a computer software company
I've contacted the technical support for Tricentis Tosca. There's a support website where you can directly raise...
Read full review of Tricentis Tosca »
Anonymous User
Load Test Engineer at a government
10/10. Support is available, they handle issues very quickly, and they are very skillful.
Read full review of Tricentis NeoLoad »
gagneet
Continuous Delivery Lead at SAI Global
Customer Service: Excellent almost 16x5 service with issue resolution within a given 24-hour time frame. Technical...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Manager, Head of Test Automation Process at a financial services firm
Customer Service: We had QA Windrunner, which was running out of its maintenance lifecycle. Also, the product wasn’t...
Read full review of Tricentis Tosca »
Anonymous User
QA Manager at a non-profit
I would say it’s excellent. We have the best support ever. They have just gone over to the Magic Quadrant. I hope...
Read full review of Tricentis Tosca »
Anonymous User
Senior QA Manager at a retailer
Technical support is good. We get all the information through the call centers and they give us tutorials as well....
Read full review of Tricentis Tosca »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.