Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 678 reviews.

Tricentis

Based on 209 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

169 reviews

8 reviews

2 reviews

22 reviews

14 reviews

3 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

13%

Manufacturing Company

Healthcare Company

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

11%

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
Read full review of IQ Bot »

Review 1 of 2

Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Soumya Jain
Test Automation Specialist at Accenture
My primary use cases for Tricentis Tosca include SAP testing, end-to-end testing for web applications, API testing,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Prajkta Ambekar
Test Automation Specialist -Full Stack at IBM
I use Tricentis qTest for defects management and test case upload, where I execute my test cases and attach evidence...
Read full review of Tricentis qTest »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Ganesh Somasundaram
Founder at CTD Techs
We have not required the use of technical support for Automation Anywhere yet. When we use new products such as...
Read full review of Automation Anywhere »
Rudy Richards
Business Process Specialist at a insurance company
Automation Anywhere helps overcome challenges with decent sales representatives who make calls on a cadence, and we...
Read full review of Automation Anywhere »
Raphael Haroun Ikyagh
Network Administrator at Letshego
I would rate this solution 8 out of 10. I'm happy with the features I've used so far.
Read full review of Automation Anywhere »
Justin Third
Application Analyst at a healthcare company
I have contacted their support for technical issues with the software as well as personal build support. The response...
Read full review of Automation Anywhere »
Minal Kathe
Associate Director - Cloud Services & Software at a tech consulting company
I have not personally contacted the support, but I heard from colleagues that the support is good.
Read full review of Automation Anywhere »
Isaac Bermudez Salguera
Staff Intelligent Automation Engineer at Experian
I think that customer service is a question because we didn't have the Orange plan previously. Last year, we gained...
Read full review of Automation Anywhere »
Padmakumar Chendrani
Sr RPA Developer at GBM
I evaluate their technical support as the best in the industry. However, there have been instances of delays in...
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Farid Karmadi
Site Operations Coordinator at a retailer
We have not contacted the technical support because we have not had issues. My manager works our customer success...
Read full review of Automation Anywhere »
Anonymous User
Technical Consultant at a computer software company
Their technical support is good. I get very quick support whenever I face an issue. I raise a ticket, and the...
Read full review of Automation Anywhere »
Anonymous User
Project Manager -Learning and Development at a computer software company
Technical support is very good, and we are getting what we require. Initially, it wasn't that great at the start of...
Read full review of Automation Anywhere »
Raul Cabezas
RPA Architect at a wholesaler/distributor
I didn't get a chance to interact directly with their technical support. I use our internal support. I need to go...
Read full review of IQ Bot »
Anonymous User
Electrical Engineering Trainee at a manufacturing company
The technical support is good.
Read full review of Automation Anywhere »
Shashi Pagadala
Manager of RPA Development at a manufacturing company
The technical support's response is very good. They gave back solutions quickly. We haven't face many challenges when...
Read full review of Automation Anywhere »
Anonymous User
BPM Analyst at a financial services firm
The technical support, from my experience, has been very good. Granted, sometimes there has been a little slowness,...
Read full review of Automation Anywhere »
Anonymous User
Delivery Manager (RPA : Robotics Process Automation) & Automation Architect at Accenture
Technical support is good.
Read full review of Automation Anywhere »
Anonymous User
Business Transformation Manager at a maritime company
Technical support, so far, has been pretty good. We haven't had any major issues and the ones we did have were...
Read full review of Automation Anywhere »
Anonymous User
Consultant at Ernst & Young
The technical support is good. Their marketing team is good.
Read full review of Automation Anywhere »
Aman_Kumar
Technical Analyst at Tesco India
The technical support team is supporting us well.
Read full review of Automation Anywhere »
PavanKumar3
Sr. Software Engineer at Saggezza
I have experience with their technical support. There was a time when we had issues with understanding a...
Read full review of IQ Bot »
Rajesh Enjapuri
Senior RPA Developer at a comms service provider
I contacted technical support for problems related to the in-progress tab. In 2021 or 2022, numerous tasks appeared...
Read full review of Automation Anywhere »
Prakasha S
Solution Architect at Accenture
They offer excellent customer service. No complaints except that every time they ask for a software upgrade as soon...
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TanyaMaheshwari
RPA Lead at Volvo Construction Equipment
Until now, whenever we required any help regarding technical support, we got it from Automation Anywhere. So,...
Read full review of Automation Anywhere »
Abhineet Sood
Consultant at Zs
If we have issues, the Automation Anywhere team is always available to support us, as there are account managers and...
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ShripadMhaddalkar
Director of Operations at XLNC Technologies
I have been receiving good technical support them, and hence I'm sitting on the sidelines. This is because if I...
Read full review of Automation Anywhere »
MuhammadAli2
Senior Process Automation Analyst at a computer software company
The support is good. I have faced difficulties with every RPA tool. Automation Anywhere has a good support system but...
Read full review of Automation Anywhere »
Anurag Vishnoi
Head of Robotics Process Automation at a comms service provider
There is good technical support available from the AA team.
Read full review of Automation Anywhere »
Anonymous User
Solution Architect | RPA at Sutherland Global Services
Technical support is excellent.
Read full review of Automation Anywhere »
Shreyas Natesh
RPA Developer at Merck KGaA
Technical support for this solution is very good. The response is very good and they come back to us very fast.
Read full review of Automation Anywhere »
Anonymous User
RPA Developer at a manufacturing company
The tech support of Automation Anywhere is very supportive regarding the voice of the customer. E.g., they ask for...
Read full review of Automation Anywhere »
Anonymous User
Technical Architect at MindTree
Their support in case of any tickets raised is more helpful for us in resolving the issues at the earliest.
Read full review of Automation Anywhere »

Review 1 of 30

Rafael De La Mano
Senior Test Analyst at Accenture
The solution's technical support has a maximum of two days of SLA. The first point is to contact the support team,...
Read full review of Tricentis Tosca »
RangaReddy
Team Lead at a consultancy
The customer service and support are good. We obviously write a ticket, and within a day or so, they will get back to...
Read full review of Tricentis NeoLoad »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
Technical support used to be better. It is now a bit difficult to reach out compared to previous experiences....
Read full review of Tricentis Tosca »
Vinayak Bandewar
Test Architect at Cognizant
The technical support is an area where Tricentis can improve. Many times when we have raised a ticket, we did not get...
Read full review of Tricentis Tosca »
Alex Melendez
Senior Manager at a computer software company
Technical support is fine. We get a very quick response from them.
Read full review of Tricentis Tosca »
Anonymous User
Senior Consultant - Software Development and Integration at Sogeti Group
Customer Service: 8/10 Technical Support: 8/10
Read full review of Tricentis NeoLoad »
Anonymous User
Test Manager
Nice and friendly, however not always coming up with the solution we were expecting. For example, after changing from...
Read full review of Tricentis Tosca »
Anonymous User
Chief Technical Officer at PA Department of Human Services
Customer Service: Very good, the vendor has been very accommodating with the ebb and flow of our business needs....
Read full review of Tricentis NeoLoad »
Anonymous User
senior test engineer at a manufacturing company
I would rate technical support as satisfactory; I contacted the support, and it was easy to contact, plus they...
Read full review of Tricentis NeoLoad »
Anonymous User
Global QA Manager at a insurance company
Tosca's technical support is mediocre. I've worked with better support. The reason I say that is because, here in the...
Read full review of Tricentis Tosca »
Anonymous User
QA Expert
Good. Eight out of 10.
Read full review of Tricentis qTest »
Anonymous User
Senior Consultant at a tech services company
10/10 - it's one of the most efficient support teams I use.
Read full review of Tricentis Tosca »
Anonymous User
Performance Architect at a tech services company
Customer support is excellent, with a very quick turn around time for any question asked.
Read full review of Tricentis NeoLoad »
RajaRao
Associate at Tech Mahindra Limited
The community support is good. Whenever we have an issue, they provide support to resolve it. If we need information...
Read full review of Tricentis NeoLoad »
Anonymous User
Test Analyst at a tech services company
Excellent. I was often able to access their chat support instantly and resolved the bulk of my inquiries very rapidly.
Read full review of Tricentis Tosca »
Anonymous User
Sr. Portfolio Manager - Testing at a tech vendor
The technical support is good.
Read full review of Tricentis qTest »
RyanO'Neill
Sr. Manager Quality Assurance at Forcepoint LLC (Formerly Raytheon|Websense)
Tech support is incredibly responsive and has always come back very quickly and helped us find issues. They have gone...
Read full review of Tricentis qTest »
MarkusBonner
Release Test Manager at a tech company
The technical support is very good. Whenever we have needed something, they've provided support without us having to...
Read full review of Tricentis NeoLoad »
Anonymous User
Load Test Engineer at a government
10/10. Support is available, they handle issues very quickly, and they are very skillful.
Read full review of Tricentis NeoLoad »
Anonymous User
Director Technology Services at a financial services firm
Technical support is an area they need to work on, they are too slow to resolve issues.
Read full review of TestProject [EOL] »
Ashwin Mor
Senior Software Engineer at Tech Mahindra
Customer Service: 5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Deepak Shinde
IT Consultant
Technical support is very good. We have been supported by a very professional technical team from the vendor.
Read full review of Tricentis Tosca »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Anonymous User
Quality Architect at a manufacturing company
I would give technical support a rating of an eight out of 10.
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a tech services company
Customer Service: Medium to high. (always quick to response, but sometimes not that helpful). Technical Support:...
Read full review of Tricentis Tosca »
Anonymous User
Lead QA Engineer at a computer software company
I've contacted the technical support for Tricentis Tosca. There's a support website where you can directly raise...
Read full review of Tricentis Tosca »
Anonymous User
Test Automation Engineer at Infosys
Technical support is fair.
Read full review of Tricentis Tosca »
Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
I would say that they have decent support. They can be contacted via live chat, email, and online incident forms.
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer at Mitacs Inc.
They are very good and prompt in resolving tickets that we raise with them. They did help us in resolving certain...
Read full review of Tricentis NeoLoad »
Anonymous User
Software Developer at a tech services company
Customer Service: I would rate customer service 10/10. Technical Support: Technical support is 10/10.
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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