Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 711 reviews.

Tricentis

Based on 213 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

150 reviews

3 reviews

3 reviews

22 reviews

9 reviews

3 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

10%

Performing Arts

Financial Services Firm

12%

Manufacturing Company

11%

Computer Software Company

11%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at a tech vendor
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
Read full review of Automation Anywhere »
Rajneesh Prajapati
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
Read full review of Automation Anywhere AI Agent »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 4

Ashu Singh
Senior quality analyst at a financial services firm
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Anonymous User
Senior Software Engineer 2 at a tech services company
We need to automate the manual test cases written by the manual functional testers. We automate those scenarios,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at a computer software company
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Somasundaram N.
Managing Director at a tech services company
Technical support is difficult to reach and obtain a resolution.
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Douglas Long
Innovation & Automation Solutions Director, Healthcare at a tech consulting company
We've received great support from Automation Anywhere. We've developed some new innovative solutions with them...
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Sankar Lakshmanan
Engineering Architect Head at a financial services firm
From a support perspective, we are quite aligned with the Automation Anywhere team and very happy with their...
Read full review of Automation Anywhere »
SabrinaTrabelsi
Developer at a tech services company
The technical support response time is slow. They are difficult to contact and I am not satisfied with their support.
Read full review of Automation Anywhere »
Fernando Alfaro
Manager Advisory Services at a consultancy
The technical support I have received from IQ Bot has been of average quality. I rate the support from IQ Bot a three...
Read full review of IQ Bot [EOL] »
Jaleel Shaik
Lead developer at a tech services company
I rate Automation Anywhere support 10 out of 10.
Read full review of Automation Anywhere »
Michal Wrobel
Sr. Manager, Finance Transformation at a manufacturing company
I think Automation Anywhere's customer support is fantastic. They are consistently available when we need them. I...
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Sunilkumar Venugopal
Head of RPA Team at a manufacturing company
Tech support is one of its primary features, far better than the other RPA tools. We have been able to fix some big...
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Nikhil Jethwa
Technical Consultant at a computer software company
Automation Anywhere requires that maintenance is taken care of by the development team only. If there is anything...
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Ashish Tyagi
Senior Solutions Architect Manager at a computer software company
Initially, the technical support for IQ Bot was very good. Nowadays, it's getting worse. A few days back, I opened...
Read full review of IQ Bot [EOL] »
Martin Janečka
CEO at a tech services company
Knowledge-wise, they are great, but sometimes, the timing and the communication with the support can be a little bit...
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PrachiYadav
Senior Consultant at a financial services firm
The technical support team has been always very helpful. I write to them and they reply back to me usually in an hour...
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VigneshMunian
Consultant at a consultancy
The technical support is something that I rely on if I have any queries or if I have to work on another alternate...
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Sharath Ganta
Lead at a tech services company
The technical support is good. We directly reach out to the AA guys by raising a ticket, and they also have a forum...
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Anonymous User
Business Technology Analyst at a consultancy
The technical support is good. The only issues that I've come across are technology for our environment is very...
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Anonymous User
RPA Developer at a consultancy
I have only used customer support once, but the support team member I spoke with was very friendly, knowledgeable,...
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Anonymous User
Senior Manager Development at a tech services company
The technical support is very good.
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Anonymous User
Professor at a university
Technical support is easy to access with various communication channels, including emails and personal calls....
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Gopalkrishna Baskarabhatla
Architect at a tech vendor
The technical support is good. I have contacted technical support of Automation Anywhere quite a few times during the...
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Bryson Heath
Data Analyst at a tech services company
The customer support team has been very supportive since we deployed it.
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Reviewer7845234
COO at a venture capital & private equity firm
I wasn't entirely satisfied with Automation Anywhere's support. Cultural differences between them and UiPath or DDI...
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Suneel Sharma
CRO at a tech services company
They help support our large number of clients. So far, they have been okay. Going forward, we will require a lot more...
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Brian Walling
Global IT Director at a computer software company
We didn't use Automation Anywhere's technical support, even for deployment. We read and learned what we needed to...
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Anonymous User
RPA Specialist at a tech services company
Supportive but takes longer time to respond.
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Anonymous User
Technical Consultant at a computer software company
Their technical support is good. I get very quick support whenever I face an issue. I raise a ticket, and the...
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Anonymous User
RPA Consultant & Developer at a tech services company
I rate Automation Anywhere support nine out of ten. We have used support a few times for one of our customers, and...
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Anonymous User
Works at a tech services company
All of the times that I contacted technical support were pleasant. Tickets were assigned quickly and resolved. We...
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Anonymous User
Senior RPA+Cognitive Developer at a tech services company
I have had an awesome experience with the service and technical support team. I still remember that initially, there...
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Yeko Muhammad
IT Specialist at a consultancy
I have contacted technical support regarding Automation Anywhere frequently at the start when I was beginning to use...
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TanyaMaheshwari
RPA Lead at a construction company
Until now, whenever we required any help regarding technical support, we got it from Automation Anywhere. So,...
Read full review of Automation Anywhere »

Review 1 of 30

Terry Doherty
Principal Consultant at a tech services company
A couple of times, we approached Tricentis Tosca's technical support and got the answers to our questions.
Read full review of Tricentis Tosca »
Vinayak Bandewar
Test Architect at a consultancy
The quality of the support and the response time is lacking.
Read full review of Tricentis Tosca »
Patrik Badkar
Technical lead at a consultancy
They usually clarify any queries or issues within three hours. They usually come back to us within three hours, which...
Read full review of Tricentis NeoLoad »
M. Elsayed
Senior Technical Engineer at a tech vendor
Technical support is extremely good. They are helpful and responsive, and we've been more than satisfied with the...
Read full review of Tricentis Tosca »
Antonio Oteri
IT Telecom Quality Senior Tester at a comms service provider

Read full review of Tricentis Tosca »
AnantJoshi
Senior Director-Intelligent Automation at a tech services company
Reaching out to customer support is challenging and they could improve on that.
Read full review of Tricentis Tosca »
NalinGoonawardana
Principal Consultant ( Test automation - Performance testing) at TTC Global (TTC) at TTC at a tech services company
The customer service and support were good. The initial support I received from them was world-class. They treated...
Read full review of Tricentis NeoLoad »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
The technical support of Tricentis Tosca is very good. There was a dedicated team of people who were available in the...
Read full review of Tricentis Tosca »
RangaReddy
Team Lead at a consultancy
The customer service and support are good. We obviously write a ticket, and within a day or so, they will get back to...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Test Manager at a financial services firm
Customer support requires a little bit of response time when we have some problems, but overall, opening requests and...
Read full review of Tricentis Tosca »
Anonymous User
Senior Consultant at a tech services company
10/10 - it's one of the most efficient support teams I use.
Read full review of Tricentis Tosca »
Shubham Gupta
Software Engineer at a financial services firm
Tricentis support is excellent. When we create a ticket, they'll usually resolve it in 24 hours. There is a also chat...
Read full review of Tricentis Tosca »
Shweta Mukkawar
Technical Lead at a tech services company
Technical support is good. Their turnaround time is usually within 24 to 48 hours, but normally we have a response...
Read full review of Tricentis Tosca »
Anonymous User
QA Test Lead at a retailer
Customer Service: 4.5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Anonymous User
Quality Manager at a tech consulting company
Customer Service: This is a point were Tricentis has to improve - customer support seems to be overflood in the last...
Read full review of Tricentis Tosca »
Deepak Shinde
IT Consultant at a maritime company
Technical support is very good. We have been supported by a very professional technical team from the vendor.
Read full review of Tricentis Tosca »
Anonymous User
Application Portfolio Management, Project Portfolio Management and Governance at a manufacturing company
Pretty good (8 out of 10). Capable, but sometimes slow.
Read full review of Tricentis Tosca »
Aiham Obaidat
DevOps lead at a computer software company
The technical support is good, we were satisfied.
Read full review of Tricentis Tosca »
Anonymous User
Product Manager at a tech services company
Tech support is excellent. IntelliCorp's personnel are always available when needed and have many years of SAP...
Read full review of Tricentis LiveCompare »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at a insurance company
I speak very highly of the company, especially the QASymphony folks who were merged into Tricentis. There was some...
Read full review of Tricentis qTest »
Anonymous User
Manager - Quality Engineering at a tech services company
Their support is okay. If you get the right people, then it is awesome because they will jump into a call and show...
Read full review of Tricentis Tosca »
Anonymous User
Quality Architect at a manufacturing company
I would give technical support a rating of an eight out of 10.
Read full review of Tricentis Tosca »
Anonymous User
Head of QA at a tech services company
Eight out of 10.
Read full review of Tricentis Tosca »
GencoAp
Head of Testing at a transportation company
Customer service and support have been excellent. We have reliable contacts within the company who provide prompt and...
Read full review of Tricentis Tosca »
Anonymous User
Global QA Manager at a insurance company
Tosca's technical support is mediocre. I've worked with better support. The reason I say that is because, here in the...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
I would rate technical support as satisfactory; I contacted the support, and it was easy to contact, plus they...
Read full review of Tricentis NeoLoad »
Anonymous User
Practice head for Automation at a tech services company
We do use it but it was better a year ago. Now, the turnaround time takes a little more time.
Read full review of Tricentis Tosca »
Anonymous User
Digital Performance Test Consultant at a tech services company
When I've presented technical support with an issue, they're prompt in responding to me.
Read full review of Tricentis NeoLoad »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Load Test Engineer at a tech vendor
The support from Neotys is very good. Responses are timely and come from experienced, knowledgeable load testing...
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

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