Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 717 reviews.

Tricentis

Based on 213 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

141 reviews

3 reviews

2 reviews

18 reviews

6 reviews

3 reviews

Top Industries

Financial Services Firm

16%

Construction Company

10%

Computer Software Company

Manufacturing Company

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
Read full review of Automation Anywhere AI Agent »
Jahar Sil
Executive Director at a tech services company
We are implementing SAP process automation in various segments such as manufacturing and accounting. This includes...
Read full review of IQ Bot [EOL] »
Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »

Review 1 of 4

Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Anonymous User
Senior Software Engineer 2 at a tech services company
We need to automate the manual test cases written by the manual functional testers. We automate those scenarios,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Daniele Salgado
RPA CoE Manager at Vale
There have been some changes in personnel over the years, but they have always been great people who provide...
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Venkata Kancharla
Solution Architect at CMG Mortgage, Inc.
In the past two to three months, the support has gotten far better. Previously, we didn't have a live agent or live...
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ChristianTorres
Sales Consultant at Evertec
The support is good. Sometimes the technical team doesn't know too much about the situation, and they rely on...
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Bharath Kumar.
Director of Data Engineering and Automation at a tech vendor
Technical support is decent. We were previously on a lower level of service support but realized we needed better...
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German Campos
Pre-Sales Manager (Peruvian Branch) at Global hitss
Their technical support is fine. We don't have any problem with the support of Automation Anywhere.
Read full review of IQ Bot [EOL] »
Rudy Richards
Business Process Specialist at a insurance company
Automation Anywhere helps overcome challenges with decent sales representatives who make calls on a cadence, and we...
Read full review of Automation Anywhere »
Chandresh Agarwal
Lead Software Engineer at Peristent Systems
We have created tickets on the support website of Automation Anywhere whenever we needed support, and the support...
Read full review of IQ Bot [EOL] »
AbhishekChatterjee
Lead Consultant - Automation at ITC Infotech
I was in touch with support a couple of times. They are good. There are two parts to the support. One part is in...
Read full review of IQ Bot [EOL] »
Anonymous User
Systems Analyst at a manufacturing company
Technical support from Automation Anywhere is pretty good. When I raise a ticket to them, they respond very quickly...
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Sankarlal M
Senior Consultant at a consultancy
The technical support team was very good to work with, as they were knowledgeable and provided good explanations....
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Jeffery Gant
IT Business Partner at Lyondell Basel Industries
The technical support could be better, especially with their responds. They always caring through with their timing...
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Syed Mohsin Iftikhar
Senior Software Engineer at Systems Limited
I have not yet been in contact with technical support.
Read full review of IQ Bot [EOL] »
Luiz Duhau
Technical Lead | WDG projects at a tech vendor
Their technical support is good, but it could be better.
Read full review of Automation Anywhere »
Prateek Kapoor
Global Intelligent Automation & Transformation Leader at a tech company
Automation Anywhere has a very nice support team, and it's just a call away. You don't have to log tickets, although...
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Anonymous User
Business Operations Associate Consultant at ZS Associates
I used to have connections with Automation Anywhere folks every week/alternate week and I must say that they were...
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Anonymous User
CFO at Travel Food Services ltd
We did not need to make use of the solution's technical support. This is because we made use of our critical six...
Read full review of IQ Bot [EOL] »
Vamsi Ayyapusetty
Delivery Manager at Nokia Corporation
I would rate it an eight out of ten. Most of the time, when I raise cases for help with the Automation Anywhere...
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Anonymous User
Technical Lead - Robotics at a tech services company
We have ongoing support from AA. I appreciate Automation Anywhere support when I talk to them. There are quite a few...
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Sagakumar Gangipelly
Sr. Software Engineer at Ryan India Tax
We collaborate as a team if any face roadblocks or issues, discussing among our colleagues. Then, we involve the...
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Anonymous User
RPA Developer at a financial services firm
I have not used their technical support.
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Kalpesh Parikh
Vice President - Finance at a computer software company
Customer service is good. Our internal COE provides support, and if needed, Automation Anywhere engineers are...
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DilonDsouza
Sr Manager at a computer software company
As mentioned above this support has been good and we always look forward for continued support here
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RaviMandal
Assistant Manager at Genpact India
I feel day by day there will be an implementation coming up and we will be adding new features. I will look forward...
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Anonymous User
Associate IT Developer at a healthcare company
The support for this solution is quite good.
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Anonymous User
Sap BW on HANA Consultant at Infosys Technologies Ltd
Customer and technical support both were supportive and were able to provide solutions quickly.
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Anonymous User
Kaizen Manager at a consultancy
It is difficult for me to rate the technical support I received because I was not fully involved; it was resolved...
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Anonymous User
Developer at a energy/utilities company
I would rate the technical support as an eight out of ten.
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Anonymous User
Manager at a consultancy
The technical support team delays responding to our queries, and their solutions are not quite accurate. When someone...
Read full review of IQ Bot [EOL] »
Deepika Bale
Specialist Quality Operations at a pharma/biotech company
I would rate technical support an eight out of ten. Usually, we have a very good response from technical support....
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Steve Colaco
Partner at aibotz
The company has good support. When they're called on, they definitely help.
Read full review of IQ Bot [EOL] »

Review 1 of 30

Antonio Oteri
IT Telecom Quality Senior Tester at TIM

Read full review of Tricentis Tosca »
VijaySawale
Test Associate & Manager at IGT Solutions
Technical support is available 24/7. I am satisfied with the support.
Read full review of Tricentis Tosca »
Jayachandrap In
Technical Architect at MOURI Tech
Regarding the costs, I find that Tricentis Tosca's price is high compared to other tools, and a recent challenge I...
Read full review of Tricentis Tosca »
Vivekanandan Vallinayagam
Practice Manager - Digital Assurance - Performance, Resiliency & Cloud Testing at Hexaware Technologies Limited
As part of the licensing, our company receives standard tech support, and the support team has been highly responsive...
Read full review of Tricentis NeoLoad »
Stinu Easo
SAP S4HANA Finance, Treasury & Automation Test Consultant at a wholesaler/distributor
We were able to contact technical support for Tricentis Tosca, and they gave us a delayed response. In order to get...
Read full review of Tricentis Tosca »
Vinayak Bandewar
Test Architect at Cognizant
The quality of the support and the response time is lacking.
Read full review of Tricentis Tosca »
Stas Radionov
Test Manager at FirmTec
The technical support is not very good.
Read full review of Tricentis NeoLoad »
Chinnikrishna Bandi
Consultant at Capgemini Invent
The technical support team is good. They have a 72-hour window to respond to our requests and they usually get back...
Read full review of Tricentis NeoLoad »
Khushal Chate
SAP Test Manager at Apexon
Initially, we were able to create a case. Right now, that function is not very useful. We also have to request remote...
Read full review of Tricentis Tosca »
Anonymous User
Practice head for Automation at a tech services company
We do use it but it was better a year ago. Now, the turnaround time takes a little more time.
Read full review of Tricentis Tosca »
Anonymous User
Manager SDLC Automation at a wholesaler/distributor
Technical support has been good. We are satisfied with the level of support on offer.
Read full review of Tricentis Tosca »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »
Anonymous User
Senior Quality Assurance Engineer
It has good support.
Read full review of Tricentis NeoLoad »
Anonymous User
Technology Manager at a pharma/biotech company
It's excellent as the support is always available and helps us to troubleshoot any issues during execution with live...
Read full review of Tricentis NeoLoad »
Narendra Reddy Garalapalli
Associate Manager at a consultancy
The technical support services are generally good, though there are areas for improvement regarding response time and...
Read full review of Tricentis Tosca »
Anonymous User
Software Analyst at a financial services firm
Customer Service: Quite good – they were trying to solve the problem. Technical Support: It was ok. I have seen...
Read full review of Tricentis Tosca »
Anonymous User
DevOps Engineer at a financial services firm
Technical support is excellent.
Read full review of Tricentis Tosca »
Srihari K
Senior Software Engineer at MOURI Tech
There is a lack of a knowledge base, and the time it takes for them to respond is a bit slow. While there is a delay...
Read full review of Tricentis Tosca »
Anonymous User
Chief Technical Officer at PA Department of Human Services
Customer Service: Very good, the vendor has been very accommodating with the ebb and flow of our business needs....
Read full review of Tricentis NeoLoad »
Rajen Upreti
Quality Assurance Manager at Nagarro
I haven't had the opportunity to contact customer support yet.
Read full review of Tricentis RPA [EOL] »
Anonymous User
Senior Consultant at a tech services company
10/10 - it's one of the most efficient support teams I use.
Read full review of Tricentis Tosca »
Anonymous User
QA Automation Lead
The level of technical support is average. I reported that the web application response was very slow and I never...
Read full review of Tricentis Tosca »
SridharNellore
Performance Test Lead at HTC
Connecting with the solution's technical support can be time-consuming. The turnaround time for a ticket raised is...
Read full review of Tricentis NeoLoad »
Anonymous User
Performance Test Engineer at a tech services company
They provide very quick responses.
Read full review of Tricentis NeoLoad »
Anonymous User
Test Analyst at a tech services company
Customer Service: N/A Technical Support: Generally, the support is good, but they give too many generic answers....
Read full review of Tricentis Tosca »
MarkusBonner
Release Test Manager at a tech company
The quality of Tricentis support really depends on the type of issue. When it's important, I go through the surveys,...
Read full review of Tricentis Tosca »
Soumya Jain
Test Automation Specialist at Accenture
Overall, I rate customer service a five out of ten because they need to improve. The chatbot for incident creation...
Read full review of Tricentis Tosca »
Raja Rao Malkari
Principal Performance Architect at Tecnotree Corporation
The community support is good. Whenever we have an issue, they provide support to resolve it. If we need information...
Read full review of Tricentis NeoLoad »
Shivashanker Patil
Senior Performance Engineer at Ascend Learning
The support is good.
Read full review of Tricentis NeoLoad »
Mukesh Dhingra
Assosiate Project Manager at a tech services company
Technical support's turnaround time for issue response is too good.
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

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