Compare Automation Anywhere vs Tricentis

Automation Anywhere

Based on 640 reviews.

Tricentis

Based on 207 reviews.

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Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

146 reviews

11 reviews

3 reviews

25 reviews

15 reviews

3 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

14%

Manufacturing Company

10%

Healthcare Company

Educational Organization

21%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vatsal Mehta
Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
I have used it for multiple use cases across various domains. I started with automating use cases in the utility...
Read full review of Automation Anywhere »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot ( /products/iq-bot-reviews ) is mostly for document processing for our clients.
Read full review of IQ Bot »
AshishTyagi
Solutions Architect at PureSoftware Ltd
I have used BotFarm to automate web applications and Microsoft products. I have also automated mainframe applications...
Read full review of BotFarm »

Review 1 of 3

RangaReddy
Team Lead at a consultancy
There was a requirement from the project itself. So when I was onboarded to the project, I learned it myself and then...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
We procured the Tricentis Tosca enterprise version for test automation and with it, this solution was introduced to...
Read full review of Tricentis Flood »
NibsMishra
AVP, Testing Service Owner at a insurance company
It's primarily used for automation. We're a pretty complex environment. We have hundreds and hundreds, if not...
Read full review of Tricentis Tosca »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
It's our primary tool for managing for testing across the Guardian enterprise.
Read full review of Tricentis qTest »

Review 1 of 5

Customer Service

Jaleel Shaik
Lead developer at McKarthy Labs
I rate Automation Anywhere support 10 out of 10.
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Shaik Tharim
IT Solutions Professional at GulfNet Solutions at GulfNet Solutions Company Limited
I'm not sure if I have ever actually contacted technical support. I can't recall dealing with them directly, and...
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Sumit Mittal
Solution architect at Boston Scientific
The technical support is excellent. I would rate it a ten out of ten. We just have to raise a ticket, after which we...
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Hilal Paray.
Pre-sale Director at Omnyx International
Technical support is good; however, sometimes it takes a while to solve problems.
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Jermani Martin
Sr Director of Automation at Asure Software Inc
The technical support is user-friendly. They are responsive and normally respond within 24 hours. They provide us...
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Gokul Solai
CEO at Novatio
Technical support is good. You don't have to reach out to them very often. The new layers are great. The services you...
Read full review of Automation Anywhere »
Bonnie Dallum
Global Intelligent Automation COE Lead at Cargill
We've had really good support with Automation Anywhere. We have weekly tech meetings with Automation Anywhere. I also...
Read full review of Automation Anywhere »
Shantanu Chande
Lead Project Engineer at Peristent Systems
I would rate the technical support a six out of ten, as there is improvement needed.
Read full review of BotFarm »
Madhu Kumar T S
Automation Anywhere Leader at a healthcare company
Automation Anywhere offers tiered support levels based on partnership status. Gold, silver, and platinum partners...
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Anonymous User
Associate Director - Projects at Cognizant
The support team is good in helping with queries and issues that had held up the automation.
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Amar S
Automation Project Manager at a performing arts
Technical support is good, although there were not able to solve the problem that we had with the Pega application....
Read full review of IQ Bot »
Anonymous User
Manager, Robotic Process Automation at Celerity IT, LLC
The technical support was very knowledgeable, very easy to understand mostly, their ability to work with us to meet...
Read full review of Automation Anywhere »
Apshana A
Professor at a university
It has good technical support, but the response quality and availability depend on your subscription plan. They offer...
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Anonymous User
RPA Developer at a pharma/biotech company
The technical support has been brilliant. We haven't needed to wait a lot. Anybody from my team, whenever we tried to...
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Anonymous User
RPA Consultant at Infogain
Our experience with technical support has been good. The support does screen sharing to solve issues and explain what...
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Anonymous User
Senior Consultant at Capgemini
I have personally had interaction only twice along with my onshore peers. 1st was with Mae Chang about v11...
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Anonymous User
Program Manager at a tech services company
The support team has a dedicated relationship manager, who is attached to our organization. We have the ability to...
Read full review of BotFarm »
Anonymous User
Developer at Tata Consultancy Services
Product support for our customers needs improvement. They should increase the support personnel.
Read full review of Automation Anywhere »
Anonymous User
Product Manager at a university
The technical support is critical for this product, but we have found them a challenge to work with.
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Matthew Wilde
Director of Shared Services at iHeartMedia
Tech support has greatly improved. Three years ago we didn't necessarily have the best experience, but over the years...
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Jhon Jimenez
Technological Architect Director at PersonalSoft
The technical support is very good. They have a high rating on Gartner, for example. We're quite satisfied with their...
Read full review of BotFarm »
MuhammadAli2
Senior Process Automation Analyst at a computer software company
I compare all other RPA tools to UiPath, which has excellent support—I'd rate it ten out of ten. In contrast, I'd...
Read full review of Automation Anywhere »
Anonymous User
Data Science Intern at Deloitte
We have had reasonable good experience with technical support team who regularly assist us with any product issues in...
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RamakrishnaAkella
Associate Dean Placements at KL university
The majority of the technical support that we get will be through digitization. If someone wants to go through a...
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Anonymous User
Technology Test Lead at Infosys Technologies Ltd
We always get a prompt response from customer service and technical support. I really find the priority technical...
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Amrutabandhu Choudhury
RPA Consultant at a tech services company
Technical support is ok. They have fixed our problems when they come up. But, the problem returns, so the tool needs...
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Anonymous User
Deputy Manager - Automation, Business Transformation at a performing arts
It was nice interacting with CS/tech support. Most of the time they resolves issues within 24 hours.
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Anonymous User
Project Manager -Learning and Development at a computer software company
Technical support is very good, and we are getting what we require. Initially, it wasn't that great at the start of...
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Anonymous User
Chief IT Architect at a consultancy
I have seen that the South American support is not as good as it should be. I would recommend them offering onsite...
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ManjunathMothilal
RPA Consultant at ITC Infotech
I have asked many questions of the technical support team. They replied to me with very good answers. When I'm stuck...
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Review 1 of 30

Vivekanandan Vallinayagam
Practice Manager - Digital Assurance - Performance, Resiliency & Cloud Testing at Hexaware Technologies Limited
As part of the licensing, our company receives standard tech support, and the support team has been highly responsive...
Read full review of Tricentis NeoLoad »
Anuj-Kataria
QA Manager at Next Solutions
There weren't frequent responses from Tricentis qTest's technical support team whenever our company needed some help....
Read full review of Tricentis qTest »
KreshenAmourdon
Software Automation Test Engineer at I2era
I haven't registered yet to be able to use the product's support. You need to go to the support since there isn't...
Read full review of SpecFlow »
Sudipto Dey
Technical Lead at Linde
Whenever my team reaches out to the Tricentis qTest support team, the response time isn't as fast. It's the area to...
Read full review of Tricentis qTest »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
For our Proof of Concept (POC), we opted for the cloud version, and the setup was quick, taking only two days to...
Read full review of Tricentis NeoLoad »
AshokKumar14
Lead Consultant at ITC Infotech
We have a portal to contact the support team.
Read full review of Tricentis Tosca »
NalinGoonawardana
Principal Consultant ( Test automation - Performance testing) at TTC Global (TTC) at TTC at a tech services company
The customer service and support were good. The initial support I received from them was world-class. They treated...
Read full review of Tricentis NeoLoad »
Vinayak Bandewar
Test Architect at Cognizant
The technical support is an area where Tricentis can improve. Many times when we have raised a ticket, we did not get...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Manager, Head of Test Automation Process at a financial services firm
Customer Service: We had QA Windrunner, which was running out of its maintenance lifecycle. Also, the product wasn’t...
Read full review of Tricentis Tosca »
Abishek Kota
Deputy Manager at BSH
Customer service is fantastic. I have been working with one customer service rep for the past nine years.
Read full review of Tricentis NeoLoad »
NancyMcClanahan
Quality Assurance Team Lead at Parkview Health
We've used Tricentis technical support quite often. The way I understand it, they have tier-one, tier-two, and...
Read full review of Tricentis qTest »
GencoAp
Head of Testing at Genco
Customer service and support have been excellent. We have reliable contacts within the company who provide prompt and...
Read full review of Tricentis Tosca »
Anonymous User
Senior Software Testing Consultant at a tech services company
Support side of the tool is very strong. We have seen fast feedback and answers to other questions we faced in the...
Read full review of Tricentis NeoLoad »
Anonymous User
Sr. Portfolio Manager - Testing at a tech vendor
The technical support is good.
Read full review of Tricentis qTest »
Balamurugan Arjunan
Manager at a financial services firm
I think that technical support from the vendor is good. I would rate their service a four out of five.
Read full review of Tricentis Flood »
Anonymous User
Performance Engineer at a tech services company
Tech support is okay. When we had 50 users, we reached out to the tech support team and within two to three days we...
Read full review of Tricentis NeoLoad »
Anonymous User
Load Test Engineer at a government
10/10. Support is available, they handle issues very quickly, and they are very skillful.
Read full review of Tricentis NeoLoad »
Anonymous User
I.T Analyst at a tech services company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer Associate at a tech services company
The support team of Tricentis is really excellent. The support portal and the support teams work and help is really...
Read full review of Tricentis Tosca »
Anonymous User
Conductor
My experience with the Tricentis website support was good.
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Engineer at a tech vendor
The customer service and technical support is excellent if you are a paid customer. The turnaround time and SLA for a...
Read full review of Tricentis NeoLoad »
JovanKangrga
Testing Lead Manager at PDC Energy
Technical support has been fine, acceptable. Their responses have been in an inappropriate amount of time for the...
Read full review of Tricentis qTest »
Anonymous User
Product Manager at a tech services company
Tech support is excellent. IntelliCorp's personnel are always available when needed and have many years of SAP...
Read full review of Tricentis LiveCompare »
Anonymous User
Associate Project Manager at a tech services company
Customer Service: Tosca customer service is one of the best in its class. Technical Support: The people involved in...
Read full review of Tricentis Tosca »
ChrisFirst
Senior Architect at a manufacturing company
Tech support did answer promptly. My issue is not the fault of the tech support. The tech support did fine. The issue...
Read full review of Tricentis qTest »
Anonymous User
Project Manager at a logistics company
We are satisfied with the support of Tricentis so far.
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer at Mitacs Inc.
They are very good and prompt in resolving tickets that we raise with them. They did help us in resolving certain...
Read full review of Tricentis NeoLoad »
Anonymous User
QA Technical Lead at a financial services firm
9/10 - we get a prompt response whether we contact them via telephone or email.
Read full review of Tricentis NeoLoad »
Anonymous User
Architecture Manger at a government
The support from Tricentis Tosca is getting less good. When I have a problem I receive an answer. However, it is not...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Engineer at a tech services company
The technical support of Tricentis Tosca is good. They have been helpful and resolved our problem.
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

No Data Available

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