Compare Automation Anywhere vs Tungsten Automation

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Automation Anywhere Document Automation

Eletrobras, Osaic, Jemena, KPMG

Tungsten RPA

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Popular Solutions

155 reviews

2 reviews

1 reviews

2 reviews

Tungsten TotalAgility

1 reviews

Tungsten Insight

0 reviews

Top Industries

Outsourcing Company

17%

Comms Service Provider

12%

Financial Services Firm

10%

Manufacturing Company

10%

Outsourcing Company

13%

Financial Services Firm

10%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Mufaddal Mufaddal
In A Company at EPUS
Our main use case for AI Agent Studio involves managing our technical back end as well as the customer-facing front...
Read full review of AI Agent Studio »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
Read full review of Automation Anywhere AI Agent »
Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 5

Ross Macadam
Director at iicon ltd
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Vaishnavi Suresh
Sr automation development at a manufacturing company
I was getting good support from them. I would rate them a 9 out of 10. They were always very helpful to me. My...
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Vikas-Jaiswal
Senior RPA Team Leader at a tech services company
Technical support is quite good, offering silver, gold, and diamond levels depending on the license. I have had...
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Vjaindra Sonawwane.
AGM- IT ( IT Projects Delivery & Innovation) at TFS
I have called customer service three times and the experience has not been good. They do not offer 24/7 support,...
Read full review of BotFarm »
Somasundaram N.
Managing Director at Finixel Technologies Private Limited
Technical support is difficult to reach and obtain a resolution.
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Ganesh Bhat
Ai & Automation Lead Technical Architect at Novatio
My evaluation of customer service and technical support is very positive. There was a time when I would have rated it...
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Krishnakumar Maurya
Chief Executive Officer at Bigiota Analytics LLP
The technical support is good. They stay within their SLAs.
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Kumar Animesh
Automation Manager at AMEX
They have a support channel where we can raise our concerns. If we cannot understand something or we do not have a...
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Anonymous User
RPA Developer at R-Path Automation
I have only used customer support once, but the support team member I spoke with was very friendly, knowledgeable,...
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Anonymous User
Assistant to GM, IT & Business Transformation Division at a manufacturing company
We do utilize Automation Anywhere’s technical support via our partner. Since Automation Anywhere's Japan office was...
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Anonymous User
Senior Testing Consultant at dhdigital
The technical support is very good. Whenever we raise any ticket with the support team, they respond immediately. Our...
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Aman_Kumar
Technical Analyst at Tesco India
The technical support team is supporting us well.
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Sachin K
HR Manager at OMFYS Technologies India Pvt.Ltd
Support is good. We received timely support from AA.
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Anonymous User
VP IS Global Development at a manufacturing company
The tech support for Automation Anywhere has been really good, so far. We haven't had to call them very much, but...
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Anonymous User
Tech Lead at a tech services company
The tech support has improved over the years. I believe the tech support to be sufficient right now.
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Anonymous User
ICT Manager at a transportation company
The technical support is good. The few times I called them they were able to promptly address my issues.
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VikramAbhishekSah
Associate Consultant at Ernst & Young
Technical support is okay. At times it takes a lot of email exchanges involved before actually setting up a call and...
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Anonymous User
RPA Developer at a insurance company
If you ask me to rate the technical support from one to five, I will rate them a four. I will say that the technical...
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Anonymous User
System Test Engineer at a manufacturing company
Customer Service: I would rate them as 5/10, and only because I have had most of my interaction with technical...
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Anonymous User
Project Manager at a manufacturing company
We have been happy with technical support. Whatever the problem, we get a response with the status. Even if the issue...
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Anonymous User
Senior RPA Developer at a tech services company
Excellent support. Once, I was facing an issue so I raised a ticket. The Automation Anywhere support team helped me...
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Matt Rethlake
RPA Business Analyst at Franklin Electric
The technical support is very good. We now have a technician on-hand to assist us with issues, instead of reaching...
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Anonymous User
Bot Developer at a tech services company
The technical support is excellent. I'd rate it ten out of ten. At first, we did run into a lot of issues, and the...
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Anonymous User
RPA Developer at a consultancy
Sometimes technical support has been very helpful and they've solved a problem very quickly, while sometimes it takes...
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Md Saklen
IT Production Engineer at TTX Company
The customer support has been great and I am thankful for the multi-channel access to contact them.
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Alexandre Dusseault
Technical Lead at a financial services firm
The person who is working on our architecture is not always available.
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Anonymous User
Business Transformation Manager at a maritime company
Technical support, so far, has been pretty good. We haven't had any major issues and the ones we did have were...
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Anonymous User
RPA Consultant & Developer at a tech services company
I rate Automation Anywhere support nine out of ten. We have used support a few times for one of our customers, and...
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Anonymous User
Delivering Digital Workforce at a retailer
This particular ticket management system works well. It's a reliable. If we need to a raise ticket for any issue,...
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Anonymous User
Chief IT Architect at a consultancy
I have seen that the South American support is not as good as it should be. I would recommend them offering onsite...
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Shantanu Devlekar
RPA Developer at OMFYS Technologies India Pvt.Ltd
If any error occurred during developing a process you can ask for help from Automation Anywhere support team. The...
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Review 1 of 30

Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Ross Macadam
Director at iicon ltd
I would say their technical support is pretty good; I would give it an eight.
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Mahmoud Alyabroudi
Solutions Architect at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
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Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
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Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
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Review 1 of 30

Technical Support

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