Compare Automation Anywhere vs Tungsten Automation

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Tungsten RPA

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Popular Solutions

175 reviews

8 reviews

2 reviews

8 reviews

Tungsten TotalAgility

1 reviews

Tungsten Insight

0 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Energy/Utilities Company

Financial Services Firm

17%

Computer Software Company

11%

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 2

Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our customers use Kofax TotalAgility daily, and the solution has different rules. In addition, large businesses use...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Vjaindra Sonawwane.
AGM- IT ( IT Projects Delivery & Innovation) at TFS
I have called customer service three times and the experience has not been good. They do not offer 24/7 support,...
Read full review of BotFarm »
Vatsal Shah
Project Manager at Nine A Business Connect
If we are stuck anywhere, their technical team is always available. We have raised one or two issues with them and...
Read full review of Automation Anywhere »
Jack Strenkowski
Automation Manager at a manufacturing company
On a scale of one to ten, I would rank their technical support group a nine.
Read full review of Automation Anywhere »
Neethushree S
QA in RPA at Merck Group
The customer service and support team is really good. We faced many challenges in certain scenarios, and even with...
Read full review of IQ Bot [EOL] »
Jeongho Kim
IT Consultant at a tech consulting company
I do have experience with the tech support from Automation Anywhere. I rate the tech support somewhere between eight...
Read full review of IQ Bot [EOL] »
Ashish Tyagi
Senior Solutions Architect Manager at a computer software company
Initially, the technical support for IQ Bot was very good. Nowadays, it's getting worse. A few days back, I opened...
Read full review of IQ Bot [EOL] »
Rudy Richards
Business Process Specialist at a insurance company
Automation Anywhere helps overcome challenges with decent sales representatives who make calls on a cadence, and we...
Read full review of Automation Anywhere »
Ahmed Shaheen
IBM BPM Developer at a computer software company
Technical support is good.
Read full review of Automation Anywhere »
Nelson F. Guerrero
Senior Manager & Principal Automation Architect, AI + Automation at a manufacturing company
I would rate their technical support an eight out of ten. There is some room for improvement. A lot of that depends...
Read full review of Automation Anywhere »
Anonymous User
Developer at a manufacturing company
We have 24/7 support. We usually talk to the representative and get a lot of information. We share our knowledge. One...
Read full review of Automation Anywhere »
Anonymous User
Configuration Specialist at a energy/utilities company
The technical support is good. They try to get back to us within one to two days. Once they do respond, everything is...
Read full review of Automation Anywhere »
Bhaskar R
Sr Site Operations Coordinator at a retailer
We have not used technical support for this solution.
Read full review of Automation Anywhere »
Anonymous User
RPA Developer at Nine A Business Connect
Technical support from AA is excellent! The AA support team is just Awesome. Any query or issues we face while using...
Read full review of Automation Anywhere »
Anonymous User
Technology Analyst at Infosys
It was very satisfying.
Read full review of Automation Anywhere »
HelallAkhtar
Senior RPA Developer at Ernst & Young
It is very easy to interact with the support team for Automation Anywhere whenever it's required. Sometimes, if the...
Read full review of Automation Anywhere »
Anonymous User
Associate Software Engineer at a tech services company
Support for Automation Anywhere is wonderful. I had an issue related to Chrome not working with the latest update....
Read full review of Automation Anywhere »
Anonymous User
Manager at a consultancy
The technical support team delays responding to our queries, and their solutions are not quite accurate. When someone...
Read full review of IQ Bot [EOL] »
Anonymous User
Senior Software Engineering at JK Technosoft Limited.
We are satisfied with their customer service and technical support.
Read full review of Automation Anywhere »
Anonymous User
Technical Consultant at Metrodata Electronics Tbk PT
The support from the AA team was very helpful when I encountered issues that I couldn't solve on my own. The ability...
Read full review of Automation Anywhere »
Anonymous User
Infrastructure Manager at a financial services firm
The technical support is very helpful. We have almost 24/7 support. We also have a representative who works closely...
Read full review of Automation Anywhere »
Ankit Singh
Software Engineer at Capgemini
We once had an issue with the SAP meta bot, where the click was not working so the tech support team helped find the...
Read full review of Automation Anywhere »
Anonymous User
Finance Process Automation Lead at a manufacturing company
They have a good 24/7 support system. Even if there is an issue, we are able to solve it. The ticketing system: You...
Read full review of Automation Anywhere »
Anonymous User
Business Technology Analyst at a consultancy
The technical support is good. The only issues that I've come across are technology for our environment is very...
Read full review of Automation Anywhere »
Apshana A
Professor at a university
It has good technical support, but the response quality and availability depend on your subscription plan. They offer...
Read full review of Automation Anywhere »
RajatOmar
Associate Consultant at KPMG
The technical support team was very helpful on on our development. There were many cases where we needed their...
Read full review of Automation Anywhere »
reviewer367378
Head of functional & technical architecture - Support functions Information System at a manufacturing company
The technical support was helpful and responsive.
Read full review of Automation Anywhere »
Anonymous User
Chief Architect at a financial services firm
The technical support is good, but I would like to see improvement with the documentation.
Read full review of Automation Anywhere »
Matthew Wilde
Director of Shared Services at iHeartMedia
Tech support has greatly improved. Three years ago we didn't necessarily have the best experience, but over the years...
Read full review of Automation Anywhere »
Deepinka Singh
Developer at a manufacturing company
Technical support from Automation Anywhere is great. I have written to Automation Anywhere support many times and...
Read full review of Automation Anywhere »
Anonymous User
Works
Technical support for this solution is the quickest and the best. I always get a response within the same day and...
Read full review of Automation Anywhere »

Review 1 of 30

Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Emerson Santos
Co-Founder | CTO at Fourcicle
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Ross Macadam
Director at a tech services company
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Mihai Babescu
Solution Sales at Asseco South Eastern Europe
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Mahmoud Alyabroudi
Solutions Architect at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer at Self employeed
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
Read full review of Tungsten RPA »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a comms service provider
The technical support is generally good. Sometimes, of course, they take more time when you have difficult or...
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
Read full review of Tungsten RPA »

Review 1 of 30

Technical Support

No Data Available

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