Tungsten Insight is a comprehensive data analytics platform designed to provide actionable insights to businesses. It helps organizations make data-driven decisions by analyzing complex datasets.
| Product | Mindshare (%) |
|---|---|
| Tungsten Insight | 0.6% |
| Microsoft Power BI | 7.5% |
| Tableau Enterprise | 5.8% |
| Other | 86.1% |
Designed for businesses that require precise data analytics, Tungsten Insight helps streamline decision-making through its robust analytical capabilities. By offering deep insights into business operations, it can identify trends, optimize processes, and enhance productivity. The platform is known for its flexibility and ability to adapt to different business environments.
What are the key features of Tungsten Insight?Tungsten Insight finds applications across industries such as finance, healthcare, and retail, where data precision is crucial. For instance, in healthcare, it analyzes patient data to enhance treatment outcomes, while in retail, it monitors customer trends to optimize inventory and sales strategies.
Tungsten Insight was previously known as Kofax Insight.
Infosys,HMI, krungsri, Cegeka
| Author info | Rating | Review Summary |
|---|---|---|
| Major Account Manager at a computer software company with 51-200 employees | 4.5 | As a 25-year partner, I rate Kofax nine out of ten. It's a powerful, stable solution with excellent, customizable Insight Analytics. Confusing branding is its main drawback. I recommend working with a reseller for optimal deployment. |
| Kofex analyst at Tata consultancy services | 3.0 | I rate Kofax Insight 6/10. I find it good for designing reports and applications, handling diverse files. However, I've noted complex setup, reporting could be more user-friendly, and features are sometimes removed after updates. |
| Deputy General Manager at a tech services company with 51-200 employees | 4.0 | I find this solution easy to manage for scanning and archiving documents, with straightforward setup. However, the UI needs improvement, and it's quite pricey, best suited for large companies. Better licensing options would be ideal. |
This is a business intelligence tool and a good reporting platform.
It comes with basic analytics and canned reports. However, many clients want to focus on extensive reporting. They want to be able to develop their own reporting using the Kofax intelligent document process. They can also add additional databases for tracking with the KPI version of the analytics or Insight Analytics.
Insight Analytics is great. They have a very significant process for tracking down to field levels and other areas within a process or extraction of content. You can easily customize reporting to pull the fields that interest you. They allow for iterative processes. You can get quite granular when it comes to intelligent document processing.
A lot of the improvement is not so much the product as it is how it's deployed; it's about mapping against what you need to improve your processes, whether it's the Kofax kind of shows in the IDP. You've got process orchestration, extraction and robotic process automation, process orchestration, and then mobile. Tracking what you need out of those, either all five together or one of those separated out, is usually what's more critical.
They do add capabilities to the tool. However, from our perspective as a consulting organization, the real key is whether you are getting the data you need to improve your process or if your reporting is not providing you with the desired information you need to improve your processes.
If there's any negative, it's just the different names, the branding names that the product's gone through. It's confusing.
We've been dealing with the solution for 25 years.
Based on my experience, it's been a very, very good product. It's a very powerful insight analytics tool or business KPI-type tool. It's only going to get better as it's deployed and more feedback gets out there.
It does provide a very good data-based review of intelligent document processing. It allows clients to develop their own reliable, customized reports. Obviously, an accounting firm's more interested in its immediate data elements than a bank or insurance company. There are many things out there that allow that level of customization and still provide a very solid platform that has been used for a long time.
Our customers tend to be larger intelligent document automation customers. Most have made a sizable investment in Kofax.
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have the traditional consultancy to help our customers, but then we have the post-sale support group that will do all of that type of work beyond when a client signs up either on a term license or a perpetual license with maintenance. We do the first call support, and they get access to updates.
We also offer our own subscription support, which would encompass the ability for clients to call our support eight to five Monday through Friday and support the product, which would be more on the application level.
Therefore, we do that first-level support. I'm sure Kofax direct customers may have a different viewpoint. I can't speak to their experience with Kofax direct support. That said, we offer support, and one of our strengths as a vendor is we have a separate support organization. We're not trying to have our consultants in the field answer support-related questions at the same time that they're doing consultancies.
We resell IBM, we resell Kofax, we resell ServiceNow. So we do a lot of integration, design, and deployment of IDP technology.
Once it's deployed, it usually doesn't require much maintenance. You'd have one or two people trained as administrators, and then the reports themselves can be output in a spreadsheet, in Excel format, or into more of a graphic display as a PDF so that people that need to consume the reports don't really necessarily have to be trained on the product itself.
What we do as an integrator is that we help design, develop, and deploy the solution for our clients. A lot of organizations don't have staff time. In many cases, they're focused on Agile methodologies where it's maybe just one thing, yet there's a lot more that can be consumed in terms of reports that could enhance the overall investment in the Kofax software.
The cost will be dependent on the size of the license. The core of the standard analytics comes with the Kofax total agility license. For New Capture customers, it comes with it. The add-on is what's called Kofax Process Intelligence KPI. It's very reasonably priced. That said, if you get somebody with a 20 million page license, it will be a different price than entry level. Still, it's going to be way below five figures. It will be in the lower end of five figures to start if somebody has a smaller Kofax environment. It's a very powerful tool.
We've been a partner for 25 years.
I'm a vendor, I'm not an end user. I cannot exactly speak to the end-user experience.
They first started offering it to their Capture customers back in 2014 or 2015. So it's got a good history of people using it to develop reporting. If they're not getting out of it what they want in a lot of cases, if they don't know how to use it or don't have people trained on it in a lot of cases.
I'd advise potential new users to look at a reseller or a partner to help with the solution. The advantage we have is that we're focused on the customer's needs rather than trying to slam software down their throat like software vendors are. We tend to take a much longer-term viewpoint of success, and we like to work with our clients and try to define success and what they are trying to do in terms of reporting before they go down and make a software investment decision.
I'd rate the solution nine out of ten. It's a really good product.
We use Kofax Insight to create and design different types of reports. We also use it for writing queries and showcasing graphical, and insight reports.
The designer and workspace tools in Kofax Insight are good. It provides the ability to design applications directly and can read various types of PDF images, handwritten files and cheques. It transfers the data from these images into the database and makes it accessible on mobile and computer devices.
The reporting and internal integration systems could be improved by making them more user-friendly. However, we have had accessibility issues when configuring various Web apps for the first time. Additionally, after updates, we notice that several features have been removed, creating difficulty, primarily when our applications use them.
We have been using this tool for four years.
The solution is very stable.
The scalability is very good.
Our experience with customer service and support has been good. They help us resolve any issues we have.
The initial setup is complex and would be difficult to carry out without any training.
We evaluated Blue Prism, Power BI and other Microsoft Tools.
I rate this solution a six out of ten. The solution is good, but improvements can be made to the reporting, design and integration tools. Additionally, the solution could be more user-friendly.
The solution is easy to manage. It's very easy to scan and easy to archive what is scanned.
After digitizing the documents, it is very easy to reach archived documents.
The solution is now able to translate to Turkish, which is quite helpful.
The initial setup is straightforward.
The user interface could be improved further.
It would be ideal if there were some standard forms that could be customized.
We find out customers need more indexing solutions for applications and scanned documents.
It would be ideal if there were more language options for the solution.
I've been using the solution for eight years.
I'm not sure about the stability. I've never heard complaints from clients in relation to having to deal with bugs or glitches. It's my understanding that it's okay.
I'm unsure about the level of scalability the solution can provide. It's my understanding that they made changes to the scalability of their products this year. I have yet to try to scale them.
We have five different clients using this solution. Some of them are in the electricity distribution industry.
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have trouble problem solving on a customer's behalf.
The initial setup isn't complex. It's pretty straightforward.
At the beginning of projects, our clients usually reach out to us to assist with the set up. Within a few months, typically, they can begin to handle things themselves.
The solution is not cheap. It is a bit pricey, and therefore more suited towards larger companies. They could improve their licensing to make it more affordable and/or to give more options.
We're a partner. We offer this solution to our clients.
If a company is quite sizable, we'd advise that they use this solution. However, it's not a product that is suitable for small companies. It's not an inexpensive solution. Often smaller organizations are working with constrained budgets and, if that's the case, this wouldn't be the best option. For small companies, we often suggest our own software, which is a lighter, less expensive option.
Overall, I'd rate the solution eight out of ten. If they had better licensing to make it more affordable for smaller companies, I'd rate them a bit higher.
