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Tungsten Insight vs iGrafx Process360 Live Platform comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iGrafx Process360 Live Plat...
Ranking in Process Mining
17th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Business Process Design (18th), Business Process Management (BPM) (30th)
Tungsten Insight
Ranking in Process Mining
12th
Average Rating
7.6
Reviews Sentiment
7.2
Number of Reviews
3
Ranking in other categories
BI (Business Intelligence) Tools (39th)
 

Mindshare comparison

As of November 2026, in the Process Mining category, the mindshare of iGrafx Process360 Live Platform is 2.8%, up from 1.2% compared to the previous year. The mindshare of Tungsten Insight is 2.9%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Mining Mindshare Distribution
ProductMindshare (%)
Tungsten Insight2.9%
iGrafx Process360 Live Platform2.8%
Other94.3%
Process Mining
 

Featured Reviews

MR
Solution Consultant at a healthcare company with 51-200 employees
Provides documentation, process mining, simulation, and automation capabilities
If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.
reviewer2005506 - PeerSpot reviewer
Major Account Manager at a computer software company with 51-200 employees
Great reporting and customizations with good reliability
A lot of the improvement is not so much the product as it is how it's deployed; it's about mapping against what you need to improve your processes, whether it's the Kofax kind of shows in the IDP. You've got process orchestration, extraction and robotic process automation, process orchestration, and then mobile. Tracking what you need out of those, either all five together or one of those separated out, is usually what's more critical. They do add capabilities to the tool. However, from our perspective as a consulting organization, the real key is whether you are getting the data you need to improve your process or if your reporting is not providing you with the desired information you need to improve your processes. If there's any negative, it's just the different names, the branding names that the product's gone through. It's confusing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"iGrafx is the most comprehensive way to have all the cross-feeds and the documents related to workflows, like cross-notes."
"We think iGrafx is well-priced, affordable; you don’t need a lot of license seats, and it has a good, free, downloadable iGrafx Viewer (akin to Adobe Reader)."
"It is one of the top-tier solutions that are available."
"We found the technical support to be helpful."
"The IDEF0 add-on solution truly integrates all the process maps through intelligent arrow name management."
"The solution's technical support is of good quality since they offer fast and seamless services."
"Simulation is most valuable."
"It's a great product, but all the functionalities need to be exploited in order to get the full value of the investment."
"It provides the ability to design applications directly."
"The solution is easy to manage, very easy to scan and archive documents, and after digitizing it is very easy to reach archived documents."
"The initial setup is straightforward."
"The designer and workspace tools in Kofax Insight are good, providing the ability to design applications directly and read various types of PDF images, handwritten files and cheques, transferring the data from these images into the database and making it accessible on mobile and computer devices."
"Based on my experience, it's been a very, very good product, a very powerful insight analytics or business KPI-type tool that provides a very good data-based review of intelligent document processing and allows clients to develop their own reliable, customized reports."
"You can easily customize reporting to pull the fields that interest you."
 

Cons

"Unfortunately, I haven't been able to find a reseller in Mexico."
"I would like to see a lower price, although when used correctly, you can have a good return on your investment."
"With iGrafx, the implementation and the licensing were pretty complex."
"I would love to see a template and shapes for customer journey mapping."
"In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."
"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."
"If the price of the solution was more competitive, it would have made things easier for our company to extend the usage."
"There are a few areas iGrafx which could improve, probably the biggest area would be to support iOS as well as PC, so clients don’t have to emulate PC on an iOS platform."
"The initial setup is complex and would be difficult to carry out without any training."
"The solution is not cheap. It is a bit pricey, and therefore more suited towards larger companies."
"The reporting and internal integration systems could be improved by making them more user-friendly."
"If there's any negative, it's just the different names, the branding names that the product's gone through. It's confusing."
"It would be ideal if there were some standard forms that could be customized."
 

Pricing and Cost Advice

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."
"My company is trying to replace iGrafx because the license is a little bit expensive."
"I have heard that the solution's pricing is very competitive."
"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."
"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."
Information not available
report
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
11%
Comms Service Provider
11%
Healthcare Company
9%
Construction Company
16%
Comms Service Provider
13%
Outsourcing Company
9%
Performing Arts
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise7
No data available
 

Also Known As

No data available
Kofax Insight
 

Overview

 

Sample Customers

Multinational Bank
Infosys,HMI, krungsri, Cegeka
Find out what your peers are saying about Tungsten Insight vs. iGrafx Process360 Live Platform and other solutions. Updated: September 2026.
920,929 professionals have used our research since 2012.