Compare AvePoint vs Nakivo

AvePoint

Based on 20 reviews.

Nakivo

Based on 89 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

NAKIVO Backup for Microsoft 365

Johns Hopkins University, 3M, Fujifilm, University of Arkansas, Marriott, Coca Cola, Radisson Hotels and Resorts, University of Maryland, University of Arizona, Honda, Eiffage

Popular Solutions

AvePoint Cloud Backup

7 reviews

Avepoint FLY

2 reviews

Backup and Restore for SharePoint & Microsoft Office 365

3 reviews

NAKIVO Backup & Replication

12 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Retailer

17%

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
With DocAve Backup, we are using one component in DocAve, which is the storage optimization parts. It's actually an...
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Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
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Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
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Review 1 of 3

No Data Available

Customer Service

Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
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Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
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Anonymous User
Owner at a tech services company
Technical support is excellent.
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Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
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Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
Read full review of Avepoint FLY »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
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Review 1 of 12

Mattia Sangiorgio
Sole Director at Abila S.r.l.
The support is fast to reply and kind. They solved our issues.
Read full review of NAKIVO Backup & Replication »
David Gamidadze
IT Specialist at Silk Road Bank
Customer service and support response is very quick.
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Anonymous User
IT Manager at a tech vendor
The support is good.
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Anonymous User
Works
I've been extremely impressed with customer service and support. They are always there when you need them.
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Anonymous User
Technical Director at a tech services company
Support is excellent and turnaround time is very good. Nakivo is an exception in this area, in my experience.
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Anonymous User
Operations manager at Füssner Computersysteme GmbH
They are always very fast and ready to help.
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Anonymous User
Systems engineer and analyst at twsweb
Italian support of the vendor is quite good and competent. Sometimes they are slow to respond.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Consultant at MIRANDA Partners A/S
They offer super professional technical service.
Read full review of NAKIVO Backup & Replication »
Yooussef Afaci
Manager IT at tecpap
The technical support has been very good. We had a web meeting with the support team and they were helpful.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Systems Engineer at SRC
Support is top-notch. They are very diligent and helpful.
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Nikolay Mostovenko
IT Architect Servers and Storages at AM Integrator Group
I am satisfied with their partner support.
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Anonymous User
Managing Partner at DelComps LLC,
They have a great customer support and service team.
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Anonymous User
Mede-eigenaar at Bricad Automatisering
I also have good experiences with Nakivo as a company. The account manager is nice and reaches out to us whenever...
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Anonymous User
Sviluppatore, Sistemista, DPO at Areadati srl
Basic support included with the standard license answers on business days. They are quite quick and precise in the...
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StevenLau
Works at CadMakers
My experience with support has been good, but I really haven't needed their help much.
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reviewer2526333
IT Manager at BWT Robotics (Aquatron Robotic Technology LTD)
I did not need customer service.
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Anonymous User
Managing Director at Daedalus Computing Limited
Nakivo support has been very flexible and responsive.
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Anonymous User
IT Engineer at a comms service provider
Technical support responds very quickly.
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Anonymous User
CoOwner at a tech services company
Customer service is fast, gentle and concrete.
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Anonymous User
Works
Accessing technical support is very easy. I usually do it by means of a ticket from NAKIVO. They not only answer me...
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Anonymous User
Co-Owner at a tech services company
These products don't need much support. They are equipped with newer technology, requiring less attention....
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Dustin Park
IT Systems / Security / Communications Administrator at Bennett International Group, LLC
They have great customer support and I can't brag about it enough. We don't need it much because the product works so...
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Anonymous User
Membro at IT-Group
Generally, I don't have issues with Nakivo. The sales department is very responsive to every request and they reply...
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Anonymous User
IT infrastructure manager at Indicom eDocument Care Srl
All our requests were dealt with within one hour of opening.
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Aleksejs Vasilevskis
Leading IT Engineer at a media company
Regarding NAKIVO Backup & Replication technical support, I believe they provide better support than Veeam due to...
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Anonymous User
Administrator IT at Shim-pol A.m. Borzymowski. S.j
Customer service and support are on a very high level.
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Colin Avey
Director at A-Tech Services Limited
Support via the web console has been very straightforward and the response has been prompt and knowledgeable. We have...
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Anonymous User
Web Developer / Designer - Graphic Designer at Onebron Digital Agency
NAKIVO support is one of the best that we have worked with.
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Will Sand
Sysadmin at ALL THINGS MEDIA, LLC
Technical support offers fast knowledgeable response.
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Anonymous User
Works at a retailer
It has not been the best. I ran into some issues right away and support got on and tried to help me. I ended up...
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Review 1 of 30

Technical Support

No Data Available

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