Compare AvePoint vs Nakivo

AvePoint

Based on 19 reviews.

Nakivo

Based on 89 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

NAKIVO Backup for Microsoft 365

Johns Hopkins University, 3M, Fujifilm, University of Arkansas, Marriott, Coca Cola, Radisson Hotels and Resorts, University of Maryland, University of Arizona, Honda, Eiffage

Popular Solutions

AvePoint Cloud Backup

9 reviews

Avepoint FLY

3 reviews

Backup and Restore for SharePoint & Microsoft Office 365

3 reviews

NAKIVO Backup & Replication

15 reviews

Top Industries

Computer Software Company

18%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Retailer

16%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
My company uses it to migrate the mail process from the on-premises version of Microsoft Exchange Server to Microsoft...
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Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
With DocAve Backup, we are using one component in DocAve, which is the storage optimization parts. It's actually an...
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
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Review 1 of 3

No Data Available

Customer Service

Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
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Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
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Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
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Anonymous User
Owner at a tech services company
Technical support is excellent.
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Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
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ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »

Review 1 of 11

L.V.
IT Technician at TESEO spa
Support is always very available for any request.
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Philip Sellers
Solutions Engineer at AmWINS Group, Inc.
Very good. It is as simple as sending an email with direct and easy questions/responses, which is received quickly....
Read full review of NAKIVO Backup & Replication »
Y.I.Hendro
Manager at Integrasindo Mitra Sejati
We only have contacted customer service and support once. They were very responsive and helped us solve our problem.
Read full review of NAKIVO Backup & Replication »
Dustin Park
IT Systems / Security / Communications Administrator at Bennett International Group, LLC
They have great customer support and I can't brag about it enough. We don't need it much because the product works so...
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reviewer2526333
IT Manager at BWT Robotics (Aquatron Robotic Technology LTD)
I did not need customer service.
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Anonymous User
IT Engineer at a comms service provider
Technical support responds very quickly.
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Timothy J Carr
Senior Director, Production Engineering at ATOS
I haven't needed to interact with technical support.
Read full review of NAKIVO Backup & Replication »
StevenLau
Works at CadMakers
My experience with support has been good, but I really haven't needed their help much.
Read full review of NAKIVO Backup & Replication »
Nikolay Mostovenko
IT Architect Servers and Storages at AM Integrator Group
I am satisfied with their partner support.
Read full review of NAKIVO Backup & Replication »
Anonymous User
IT Manager at a tech vendor
The support is good.
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Anonymous User
Systems engineer and analyst at twsweb
Italian support of the vendor is quite good and competent. Sometimes they are slow to respond.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Membro at IT-Group
Generally, I don't have issues with Nakivo. The sales department is very responsive to every request and they reply...
Read full review of NAKIVO Backup & Replication »
Anonymous User
Works at a retailer
It has not been the best. I ran into some issues right away and support got on and tried to help me. I ended up...
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Anonymous User
IT Support Specialist at Macgregors Meat & Seafood Ltd.
They reply with a useful answer within the first two emails from starting the case. They are very knowledgeable...
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Anonymous User
Senior Software Manager/Chief at a tech services company
I have not really used technical support because I have not had any issues or problems with the product. It is very...
Read full review of NAKIVO Backup & Replication »
Aleksejs Vasilevskis
Leading IT Engineer at a media company
Regarding NAKIVO Backup & Replication technical support, I believe they provide better support than Veeam due to...
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Yooussef Afaci
Manager IT at tecpap
The technical support has been very good. We had a web meeting with the support team and they were helpful.
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Anonymous User
System Administrator at Tecnoteca s.r.l.
The customer support is awesome and the support service is also great and quite qualified. We don't have much...
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Anonymous User
President at a tech services company
Customer service has proven to be responsive and always capable of helping determine a proper solution to any problems.
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Steve Daniels
ICT Manager at Rossall School
We have only needed to use technical support twice. Once was a user error on our part and the other was a licensing...
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Pietro Corti
IT Architect at MFL GROUP
There are no issues in regards to customer service and technical support.
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Anonymous User
Works
Accessing technical support is very easy. I usually do it by means of a ticket from NAKIVO. They not only answer me...
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Anonymous User
Co-Owner at a tech services company
These products don't need much support. They are equipped with newer technology, requiring less attention....
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Anonymous User
Operations manager at Füssner Computersysteme GmbH
They are always very fast and ready to help.
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Anonymous User
Administrator IT at Shim-pol A.m. Borzymowski. S.j
Customer service and support are on a very high level.
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DeepakKumar1
Assistant manager at Fiiitjee Ltd
I have found the technical support to be satisfactory.
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Anonymous User
System Admin at Maternity Magánklinika
Technical support is great they want to help.
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Anonymous User
Technical Director at a tech services company
Support is excellent and turnaround time is very good. Nakivo is an exception in this area, in my experience.
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Ismael Dambros
Director de Tecnologia at itbrasil
The technical support for the solution is good.
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Anonymous User
Manager
If you ever need their support, they will provide you one of the best experiences. Their technical staff know their...
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Review 1 of 30

Technical Support

No Data Available

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