Compare AvePoint vs Nakivo

AvePoint

Based on 19 reviews.

Nakivo

Based on 88 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

NAKIVO Backup for Microsoft 365

Johns Hopkins University, 3M, Fujifilm, University of Arkansas, Marriott, Coca Cola, Radisson Hotels and Resorts, University of Maryland, University of Arizona, Honda, Eiffage

Popular Solutions

AvePoint Cloud Backup

9 reviews

Avepoint FLY

3 reviews

Backup and Restore for SharePoint & Microsoft Office 365

3 reviews

NAKIVO Backup & Replication

19 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Retailer

16%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
My company uses it to migrate the mail process from the on-premises version of Microsoft Exchange Server to Microsoft...
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
With DocAve Backup, we are using one component in DocAve, which is the storage optimization parts. It's actually an...
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
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Review 1 of 3

No Data Available

Customer Service

Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »

Review 1 of 11

Rahim Khasiyev
Founder at CAE LLC
We had a big problem where we didn't know what happened to our clients' servers, but we ultimately realized it was a...
Read full review of NAKIVO Backup & Replication »
reviewer98625025
System Administrator at KSM Human Resources Ελλάς
Technical support is very helpful.
Read full review of NAKIVO Backup & Replication »
Josh Ramirez
IT Manager at Garner Transportation Group, Inc.
From support to account management, there is always someone available to help with either renewals or support of the...
Read full review of NAKIVO Backup & Replication »
Anonymous User
Membro at IT-Group
Generally, I don't have issues with Nakivo. The sales department is very responsive to every request and they reply...
Read full review of NAKIVO Backup & Replication »
Anonymous User
IT Support Specialist at Macgregors Meat & Seafood Ltd.
They reply with a useful answer within the first two emails from starting the case. They are very knowledgeable...
Read full review of NAKIVO Backup & Replication »
Anonymous User
System Admin at Maternity Magánklinika
Technical support is great they want to help.
Read full review of NAKIVO Backup & Replication »
Anonymous User
IT support manager at SharKom Srl
Technical support is very kind and responsive.
Read full review of NAKIVO Backup & Replication »
Anonymous User
System Administrator
Technical support is helpful.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Help Desk Manager at Alter Solution
Technical support is very good.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Networking Consultant at a tech services company
N/A.
Read full review of NAKIVO Backup & Replication »
Anonymous User
IT Engineer at a comms service provider
Technical support responds very quickly.
Read full review of NAKIVO Backup & Replication »
L.V.
IT Technician at Teseo Spa
Support is always very available for any request.
Read full review of NAKIVO Backup & Replication »
Steve Daniels
ICT Manager at Rossall School
We have only needed to use technical support twice. Once was a user error on our part and the other was a licensing...
Read full review of NAKIVO Backup & Replication »
Anonymous User
Works
Accessing technical support is very easy. I usually do it by means of a ticket from NAKIVO. They not only answer me...
Read full review of NAKIVO Backup & Replication »
Anonymous User
Manager
If you ever need their support, they will provide you one of the best experiences. Their technical staff know their...
Read full review of NAKIVO Backup & Replication »
Yooussef Afaci
Manager IT at tecpap
The technical support has been very good. We had a web meeting with the support team and they were helpful.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Information Technology System Engineer at Unione dei Comuni della Bassa Romagna
I have not used their technical support.
Read full review of NAKIVO Backup & Replication »
StevenLau
Works at CadMakers
My experience with support has been good, but I really haven't needed their help much.
Read full review of NAKIVO Backup & Replication »
Philip Sellers
Solutions Engineer at AmWINS Group, Inc.
Very good. It is as simple as sending an email with direct and easy questions/responses, which is received quickly....
Read full review of NAKIVO Backup & Replication »
Anonymous User
Information Technology Manager at MSF Greece - Médecins Sans Frontières Greece
Technical support is always ready to respond always helpful.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Works at a retailer
It has not been the best. I ran into some issues right away and support got on and tried to help me. I ended up...
Read full review of NAKIVO Backup & Replication »
Ismael Dambros
Director de Tecnologia at itbrasil
The technical support for the solution is good.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Managing Director at Daedalus Computing Limited
Nakivo support has been very flexible and responsive.
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Anonymous User
Administrator IT at Shim-pol A.m. Borzymowski. S.j
Customer service and support are on a very high level.
Read full review of NAKIVO Backup & Replication »
Anonymous User
Systems engineer and analyst at twsweb
Italian support of the vendor is quite good and competent. Sometimes they are slow to respond.
Read full review of NAKIVO Backup & Replication »
reviewer2526333
IT Manager at BWT Robotics (Aquatron Robotic Technology LTD)
I did not need customer service.
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Anonymous User
Systems Engineer at SRC
Support is top-notch. They are very diligent and helpful.
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Colin Avey
Director at A-Tech Services Limited
Support via the web console has been very straightforward and the response has been prompt and knowledgeable. We have...
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Anonymous User
Consultant at MIRANDA Partners A/S
They offer super professional technical service.
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Philippe S.
Manager at a integrator
Support via the web console is very straightforward and the response time is quick. They are knowledgeable. We have...
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Review 1 of 30

Technical Support

No Data Available

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