Compare Axway vs SMA Technologies

Axway

Based on 44 reviews.

SMA Technologies

Based on 70 reviews.

Sample Customers

Axway AMPLIFY Managed File Transfer

BNP Paribas Securities Services, Bollor_, E.ON AG Group, BMW Group, IdenTrust, Gassco, International Post Corporation, SNCF, DB Schenker Logistics, Logius, CSCA, La Poste

Axway Automator

Metropolitan Borough of Wirral

OpCon

LOHR, Carnival Cruise Lines, Herbalife, Digital Federal Credit Union, Synergent, Frandsen Bank & Trust

VisualCron

7 Eleven, ABB Sécheron SA, Adobe Systems Incorporated, Amazon Europe Core, Apple, Assa Abloy, Aston Martin, Banco Santander, BMW (Australia)

Popular Solutions

Axway AMPLIFY API Management

2 reviews

Axway AMPLIFY Managed File Transfer

7 reviews

Axway AMPLIFY Application Integration

0 reviews

OpCon

4 reviews

VisualCron

1 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

Construction Company

Manufacturing Company

Computer Software Company

26%

Financial Services Firm

15%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manikanth Reddykistammagari
Senior System Analyst at a manufacturing company
My main use case with Axway AMPLIFY Managed File Transfer is reliable, secure, and compliant file transfer across...
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Anonymous User
Associate Software Engineer at a tech vendor
I am currently working on Axway AMPLIFY API Management, which is the Axway API platform. The main requirement for API...
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SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
We use the solution for transmission purposes, where we send files from our system to the customer's system.
Read full review of Axway AMPLIFY B2B Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use the solution for dealers. We also use it to integrate internal applications.
Read full review of Axway AMPLIFY Application Integration »
Suresh Boga
SC at Capgemini
I am looking for free tools which can replace Axway OmniVision.
Read full review of Axway OmniVision [EOL] »

Review 1 of 5

No Data Available

Customer Service

Chris Grego
Business Development Manager at TPIsfotware
I would rate the technical support as a three out of five.
Read full review of Axway AMPLIFY API Management »
PradeepSingh1
Director Of Operations at a outsourcing company
The technical support team is helpful and very prompt on the ticket. Although, I have had two to three instances in...
Read full review of Axway AMPLIFY Managed File Transfer »
IgmarRautenbach
Managing Director at Tegra Solutions
I would rate their technical support a nine.
Read full review of Axway AMPLIFY Managed File Transfer »
Eddy Koers
ICT - Operations Employee (Senior) at Menzis
I’m not a direct contact person. I don’t deal with technical support. I can’t say how helpful or responsive they are.
Read full review of Axway AMPLIFY Managed File Transfer »
ArghaDas
Associate Consultant at a tech vendor
We are the support team, and when we face an issue, an LC team contacts Axway directly. Currently, I am not in direct...
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IgmarRautenbach
Managing Director at Tegra Solutions
We communicate with Axway, and they consistently respond fast. They provide alternative suggestions and address any...
Read full review of Axway AMPLIFY API Management »
Akash Dalebehera
Technical Specialist at a tech vendor
We have used the technical support team of Axway AMPLIFY API Management. Even though their responses are always very...
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Manikanth Reddykistammagari
Senior System Analyst at a manufacturing company
My experience with Axway customer support has been positive and responsive. When we have encountered issues or needed...
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Digital Enterprise Architect at a energy/utilities company
We have dealt with technical support for this solution, and we are satisfied with their service.
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SouvikGhosh
Application Development Senior Analyst at a computer software company
Axway technical support is great. I would probably give them an eight or nine out of 10. My only problem is that they...
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Ranjeet Singh Kushwaha
Integration Analyst at Toyota Australia
We have a platinum subscription with Axway, which includes 24/7 support and excellent customer service.
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Vishwas Nallabelli
Architect at a tech services company
I would give technical support a rating of 9/10.
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Shashikumar N
Tech lead at BNP Paribas
I would rate customer support for Axway AMPLIFY Managed File Transfer an eight out of ten.
Read full review of Axway AMPLIFY Managed File Transfer »
André Christófaro
Data & Analytics Architect at BM&FBOVESPA SA Bolsa de Valores Mercadorias e Futu
In my last experience, the enterprise support assigned by my company was better. We have a dedicated team for this...
Read full review of Axway AMPLIFY API Management »
integarch67
Integration Architect / Specialist at a tech services company
Regretfully, we are in constant touch with the technical support team, but we don't get the kind of support and...
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Anonymous User
Director, Head of Transformation at a financial services firm
Our partners offer us support.
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Leandro Barbosa
Product Management at edi-labs sistemas
Technical support is very good. They communicate and provide answers very fast, but I think there's room for...
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GuirinoCiliberti
Principal Solution Architect at a comms service provider
The technical support services are good regarding response time and first-level support.
Read full review of Axway AMPLIFY Managed File Transfer »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
The solution's technical support team is very good and responds very quickly.
Read full review of Axway AMPLIFY B2B Integration »
Igmar Rautenbach
Head: B2B Solutions at Trustlink (Pty) Ltd
We actually provide support to customers. We provide remote support as well as on-premise support. From a support...
Read full review of Axway AMPLIFY API Management »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
Axway technical support is good. They also have a very good website.
Read full review of Axway AMPLIFY Application Integration »
Anonymous User
Managed File Transfer Specialist at a financial services firm
Very good support, a high rating for onsite, phone, and web support.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Associate Software Engineer at a tech vendor
We occasionally need help from the support team of Axway because some of the issues are very technical, and even go...
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Anonymous User
Chief Integration Architect at a logistics company
Technical support is good. We get the support that is required.
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Anonymous User
Director - Service Operations at a tech services company
The technical support is very good.
Read full review of Axway Synchrony »
Anli DAROUECHE
president of the company at DARAN IT
We have contacted the support team, and I feel that they are quite efficient.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Owner at a tech services company
We did have the opportunity to use technical support a little bit for some questions. Their work was okay. We were...
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Madhav Kondapalli
Solutions Architect at a retailer
Technical support is very helpful. We are happy with the level of service we receive.
Read full review of Axway AMPLIFY B2B Integration »
Siddhardha G
Associate at Ltim
Customer support for Axway AMPLIFY Managed File Transfer is very nice at 100 out of 100. On a scale of 1 to 10, I...
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Client Executive at a tech services company
Their technical support is good. They know what they're doing.
Read full review of Axway AMPLIFY Application Integration »

Review 1 of 30

Jose Rivera Hernandez
Senior VP of Technology at Triangle Credit Union
I had to contact them a few times. Their support is excellent. Every time I got on the phone, they found the issue...
Read full review of OpCon »
Paul_Anderson
Group Data Architect at Arrow Global Ltd
Our application support teams have never really complained about VisualCron's technical support team.
Read full review of VisualCron »
JeffSmith12
IT Manager at American Pioneer Federal Credit Union
Technical support is the best! They always prioritize the urgency of our issue, with the impact it has to our...
Read full review of OpCon »
Tom Gibson
IT Analyst I at REDWOOD CREDIT UNION
I have worked closely with many technicians at SMA and all have been excellent and committed to finding solutions...
Read full review of OpCon »
EdwardWatson
Sr. System Programmer at a insurance company
I'm very pleased and impressed with SMA's technical support for OpCon. They're responsive and they've done a very...
Read full review of OpCon »
Anonymous User
TitleApplication Specialist II at a financial services firm
I do not have anything negative to say about their customer service or technical support. So far, all of them are so...
Read full review of OpCon »
Anonymous User
Automation Engineer - OpCon Administration at a retailer
They were quick to respond.
Read full review of OpCon »
Anonymous User
Sr. IT ERP Specialist at a pharma/biotech company
I've very rarely had to reach out to support, but the response time and resolution was very quick in the few...
Read full review of VisualCron »
Janice Scott
Former Associate Dean of Enterprise Systems at PASCO HERNANDO STATE COLLEGE
Their customer service is really good. If we have any issues we can email them or we can call for support and they're...
Read full review of OpCon »
CharlesMcClain
Application Support Analyst II at a manufacturing company
SMA is great at replying to inquiries. Their support is great.
Read full review of OpCon »
ScottPortwood
AVP Operations at Dickinson Financial Corp.
The technical support is good. They will work with us and get issues resolved pretty quickly.
Read full review of OpCon »
Anonymous User
Senior Sitecore Developer at XCentium
Support is AAA+, fast, and very detailed.
Read full review of VisualCron »
Anonymous User
VP IT at a financial services firm
The support is good. When we run into issues, we can rely on SMA to walk us through how to correct any problems or do...
Read full review of OpCon »
Anonymous User
Senior System Automation Analyst at a financial services firm
We don't need to use technical support very often, but to begin with, it was really good. I have noticed lately that...
Read full review of OpCon »
Anonymous User
Director of Core Application Services at a financial services firm
Their support is excellent. It's one of the best I've worked with, for an automation tool, in my career. They'll pick...
Read full review of OpCon »
Anonymous User
Manager at a financial services firm
Tech support is amazingly responsive. We've had multiple times where they've responded within 20 minutes when we've...
Read full review of OpCon »
Syed Ali Shabaz
Software Development Consultant at a comms service provider
Technical support for VisualCron is excellent, as the team quickly responds via email. If there's an urgent issue and...
Read full review of VisualCron »
Anonymous User
Works at a financial services firm
We rarely contact support. When we have had to, its typically a very fast single call resolution.
Read full review of OpCon »
Anonymous User
ICT at Bouw Logistic Services
Michael and Henrik from support are very kind, helpful, and almost always available for questions when there is...
Read full review of VisualCron »
Anonymous User
Computer Operations Manager at a financial services firm
Their technical support is excellent. There have been several times where I have had to reach out to them and they...
Read full review of OpCon »
Anonymous User
IT Manager at a financial services firm
The technical support is a bit weak, but they are changing it. I'm waiting to see how things will be solved.
Read full review of VisualCron »
Anonymous User
Information Systems Architect at Cornerstone Bank
Usually, this is a positive experience, however, occasionally I feel like we're getting the run-around or being...
Read full review of OpCon »
MartinTargett
Consultant and Contractor at NYSDOT
Technical support has been excellent. We had two people from SMA who were part of the project to do the conversion....
Read full review of OpCon »
Anonymous User
Works at a government
Technical support is excellent. We felt that we were treated like family, not a number. They are very competent.
Read full review of OpCon »
Anonymous User
Product Owner Insight & Analytics Platform at Otto (GmbH & Co KG)
Those guys are amazing. Their support answers quickly. Michael and Henrik are always friendly and competent. I love...
Read full review of VisualCron »
Jean-MarieLEBORGNE
Engineer at CONSEIL DÃPARTEMENTAL 83
I have been pleased with the support that we can get from the European partners. I think they are very good. All the...
Read full review of OpCon »
PhilippeLLORET
Manager Applications Operation Group at Groupama Supports et Services
A really big change for us was that SMA has French support in Europe. That's a big advantage for us because we are...
Read full review of OpCon »
CarynWright
Senior Analyst at iQ Credit Union
SMA's technical support is great. They've been very helpful. What has been a little difficult because is the time...
Read full review of OpCon »
Anonymous User
System Administrator at a financial services firm
Their technical support is very good. I called them more in the beginning when we were doing the implementation, but...
Read full review of OpCon »
Anonymous User
Sr. Systems Programmer at a financial services firm
I have used SMA's technical support on occasion, both for issues that have arisen and for general support to help to...
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

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