Compare Axway vs SMA Technologies

Axway

Based on 40 reviews.

SMA Technologies

Based on 70 reviews.

Sample Customers

Axway AMPLIFY Managed File Transfer

BNP Paribas Securities Services, Bollor_, E.ON AG Group, BMW Group, IdenTrust, Gassco, International Post Corporation, SNCF, DB Schenker Logistics, Logius, CSCA, La Poste

Axway Automator

Metropolitan Borough of Wirral

OpCon

LOHR, Carnival Cruise Lines, Herbalife, Digital Federal Credit Union, Synergent, Frandsen Bank & Trust

VisualCron

7 Eleven, ABB Sécheron SA, Adobe Systems Incorporated, Amazon Europe Core, Apple, Assa Abloy, Aston Martin, Banco Santander, BMW (Australia)

Popular Solutions

Axway AMPLIFY API Management

0 reviews

Axway AMPLIFY Managed File Transfer

5 reviews

Axway AMPLIFY Application Integration

0 reviews

OpCon

6 reviews

VisualCron

1 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

10%

Manufacturing Company

Government

Computer Software Company

41%

Financial Services Firm

10%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manikanth Reddykistammagari
Senior System Analyst at a manufacturing company
My main use case with Axway AMPLIFY Managed File Transfer is reliable, secure, and compliant file transfer across...
Read full review of Axway AMPLIFY Managed File Transfer »
Sudhanshu Singh
Associate Software Engineer at a tech services company
There are APIs, which we call application programming interfaces, in IT. These are the calls, which generally take...
Read full review of Axway AMPLIFY API Management »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
We use the solution for transmission purposes, where we send files from our system to the customer's system.
Read full review of Axway AMPLIFY B2B Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use the solution for dealers. We also use it to integrate internal applications.
Read full review of Axway AMPLIFY Application Integration »
Suresh Boga
SC at a tech services company
I am looking for free tools which can replace Axway OmniVision.
Read full review of Axway OmniVision [EOL] »

Review 1 of 5

No Data Available

Customer Service

Sayantan Sarkar
Technical Lead at a tech vendor
I rate the technical support a six out of ten.
Read full review of Axway AMPLIFY Managed File Transfer »
Chris Grego
Business Development Manager at a tech services company
I would rate the technical support as a three out of five.
Read full review of Axway AMPLIFY API Management »
Akash Dalebehera
Technical Specialist at a tech vendor
We have used the technical support team of Axway AMPLIFY API Management. Even though their responses are always very...
Read full review of Axway AMPLIFY API Management »
Manikanth Reddykistammagari
Senior System Analyst at a manufacturing company
My experience with Axway customer support has been positive and responsive. When we have encountered issues or needed...
Read full review of Axway AMPLIFY Managed File Transfer »
PradeepSingh1
Director Of Operations at a outsourcing company
The technical support team is helpful and very prompt on the ticket. Although, I have had two to three instances in...
Read full review of Axway AMPLIFY Managed File Transfer »
Sudhanshu Singh
Associate Software Engineer at a tech services company
We occasionally need help from the support team of Axway because some of the issues are very technical, and even go...
Read full review of Axway AMPLIFY API Management »
Eddy Koers
ICT - Operations Employee (Senior) at a insurance company
I’m not a direct contact person. I don’t deal with technical support. I can’t say how helpful or responsive they are.
Read full review of Axway AMPLIFY Managed File Transfer »
IgmarRautenbach
Managing Director at a tech services company
We communicate with Axway, and they consistently respond fast. They provide alternative suggestions and address any...
Read full review of Axway AMPLIFY API Management »
Anonymous User
Managed File Transfer Specialist at a financial services firm
Very good support, a high rating for onsite, phone, and web support.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Delivery Module Lead at a tech services company
Vendor support of this application is really good if you have opted for that.
Read full review of Axway Synchrony »
integarch67
Integration Architect / Specialist at a tech services company
Regretfully, we are in constant touch with the technical support team, but we don't get the kind of support and...
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Shashikumar N
Tech lead at a financial services firm
I would rate customer support for Axway AMPLIFY Managed File Transfer an eight out of ten.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Senior Systems Engineer at a financial services firm
I would give technical support a rating of 4/10. It was difficult to communicate in English with this team. Only a...
Read full review of Axway Automator »
Anonymous User
Client Executive at a tech services company
Their technical support is good. They know what they're doing.
Read full review of Axway AMPLIFY Application Integration »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
The solution's technical support team is very good and responds very quickly.
Read full review of Axway AMPLIFY B2B Integration »
Ranjeet Singh Kushwaha
Integration Analyst at a manufacturing company
We have a platinum subscription with Axway, which includes 24/7 support and excellent customer service.
Read full review of Axway AMPLIFY Managed File Transfer »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
Axway technical support is good. They also have a very good website.
Read full review of Axway AMPLIFY Application Integration »
Leandro Barbosa
Product Management at a tech vendor
Technical support is very good. They communicate and provide answers very fast, but I think there's room for...
Read full review of Axway AMPLIFY API Management »
Igmar Rautenbach
Head: B2B Solutions at a tech services company
We actually provide support to customers. We provide remote support as well as on-premise support. From a support...
Read full review of Axway AMPLIFY API Management »
Siddhardha G
Associate at a tech vendor
Customer support for Axway AMPLIFY Managed File Transfer is very nice at 100 out of 100. On a scale of 1 to 10, I...
Read full review of Axway AMPLIFY Managed File Transfer »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
The technical support services are good regarding response time and first-level support.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Digital Enterprise Architect at a energy/utilities company
We have dealt with technical support for this solution, and we are satisfied with their service.
Read full review of Axway AMPLIFY API Management »
André Christófaro
Data & Analytics Architect at a financial services firm
In my last experience, the enterprise support assigned by my company was better. We have a dedicated team for this...
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Anonymous User
Director, Head of Transformation at a financial services firm
Our partners offer us support.
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Vishwas Nallabelli
Architect at a tech services company
I would give technical support a rating of 9/10.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Owner at a tech services company
We did have the opportunity to use technical support a little bit for some questions. Their work was okay. We were...
Read full review of Axway AMPLIFY API Management »
Madhav Kondapalli
Solutions Architect at a retailer
Technical support is very helpful. We are happy with the level of service we receive.
Read full review of Axway AMPLIFY B2B Integration »
Anonymous User
Director - Service Operations at a tech services company
The technical support is very good.
Read full review of Axway Synchrony »
Anonymous User
Chief Integration Architect at a logistics company
Technical support is good. We get the support that is required.
Read full review of Axway AMPLIFY API Management »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use Atos or Capgemini for support. At the moment, the support is good.
Read full review of Axway AMPLIFY Application Integration »

Review 1 of 30

JeffSmith12
IT Manager at a financial services firm
Technical support is the best! They always prioritize the urgency of our issue, with the impact it has to our...
Read full review of OpCon »
Anonymous User
IS Operations Manager at a financial services firm
Technical support is really good.
Read full review of OpCon »
Anonymous User
Director of Core Application Services at a financial services firm
Their support is excellent. It's one of the best I've worked with, for an automation tool, in my career. They'll pick...
Read full review of OpCon »
Anonymous User
Director of IT at a recruiting/HR firm
VisualCron technical support has been second to none. The turnaround on bug fixes, enhancements, and new features in...
Read full review of VisualCron »
Anonymous User
System Analyst at a financial services firm
They are average for technical support. I still have to do my own research on some things.
Read full review of OpCon »
Anonymous User
TitleSystem Administrator at a financial services firm
You will often find that you speak to the same people over and over again so you develop a rapport. Everyone is...
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
Technical support has been great. They've come up with solutions and they're very timely. They seem to be good people...
Read full review of OpCon »
Anonymous User
Computer Operations Manager at a financial services firm
Their technical support is excellent. There have been several times where I have had to reach out to them and they...
Read full review of OpCon »
ElizabethTinajero
IT Operations Systems Analyst Lead at a financial services firm
The technical support staff is knowledgeable about their product. We have had a turnaround time of less than four...
Read full review of OpCon »
Anonymous User
Product Owner Insight & Analytics Platform at a tech services company
Those guys are amazing. Their support answers quickly. Michael and Henrik are always friendly and competent. I love...
Read full review of VisualCron »
FRACISCO LIZARRALDE
Works at a tech services company
The technical support is good.
Read full review of OpCon »
Diane Kennedy
Services Manager at a tech services company
The technical support is excellent.
Read full review of OpCon »
Anonymous User
TitleApplication Specialist II at a financial services firm
I do not have anything negative to say about their customer service or technical support. So far, all of them are so...
Read full review of OpCon »
Yaad Murshed
Software Engineer
I've never contacted their technical team. Whatever I implemented and developed, I did it by myself. I faced some...
Read full review of VisualCron »
Anonymous User
Works at a government
Technical support is excellent. We felt that we were treated like family, not a number. They are very competent.
Read full review of OpCon »
Anonymous User
Works at a financial services firm
We rarely contact support. When we have had to, its typically a very fast single call resolution.
Read full review of OpCon »
Michelle Lestrange
Data Center Manager at a insurance company
From our dealings with them, I think they've done an excellent job when we're in a crunch. They get more than one...
Read full review of OpCon »
Robert Carter.
Systems Engineering Manager at a financial services firm
Technical support has been consistently helpful, and I have no complaints. Their responsiveness and the ease of...
Read full review of OpCon »
Anonymous User
IT Manager at a financial services firm
The technical support is a bit weak, but they are changing it. I'm waiting to see how things will be solved.
Read full review of VisualCron »
Adam-Watts
Unisys Infrastructure Support Specialist at a financial services firm
The technical support is very good. I think we have a designated person who we contact if we ever have any sort of...
Read full review of OpCon »
Anonymous User
Senior System Automation Analyst at a financial services firm
We don't need to use technical support very often, but to begin with, it was really good. I have noticed lately that...
Read full review of OpCon »
NickWilcox
Senior Applications System Analyst at a financial services firm
You have to put the effort into the training and learning. SMA is big on free training. They do monthly training down...
Read full review of OpCon »
CarynWright
Senior Analyst at a financial services firm
SMA's technical support is great. They've been very helpful. What has been a little difficult because is the time...
Read full review of OpCon »
Syed Ali Shabaz
Software Development Consultant at a comms service provider
Technical support for VisualCron is excellent, as the team quickly responds via email. If there's an urgent issue and...
Read full review of VisualCron »
MartinTargett
Consultant and Contractor at a tech services company
Technical support has been excellent. We had two people from SMA who were part of the project to do the conversion....
Read full review of OpCon »
ArturoRivera
IT Manager Business Solutions Delivery at a financial services firm
When we had the log problems they weren't very helpful on that. It felt that it wasn't a very helpful solution. From...
Read full review of OpCon »
Krystle Brown
Director of IT at a financial services firm
I'd rate SMA support an eight out of 10. We haven't had to contact them much aside from FICS integration and support....
Read full review of OpCon »
Janice Scott
Former Associate Dean of Enterprise Systems at a non-profit
Their customer service is really good. If we have any issues we can email them or we can call for support and they're...
Read full review of OpCon »
Mike Taylor.
Principal Systems Engineer at a financial services firm
The customer service has always been excellent, and we recently added managed services to our contract, allowing...
Read full review of OpCon »
Anonymous User
Manager at a financial services firm
Tech support is amazingly responsive. We've had multiple times where they've responded within 20 minutes when we've...
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

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