Compare Bitdefender vs BlackBerry

Bitdefender

Based on 158 reviews.

BlackBerry

Based on 89 reviews.

Latest Research

Buyer's Guide

Bitdefender GravityZone EDR vs. BlackBerry Cylance Cybersecurity

March 2020

BlackBerry Cylance Cybersecurity vs. Bitdefender GravityZone EDR

Updated: March 2020

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. GravityZone Business Security

December 2025

BlackBerry Cylance Cybersecurity vs. GravityZone Business Security

Updated: December 2025

Buyer's Guide

Bitdefender GravityZone EDR vs. BlackBerry Cylance Cybersecurity

March 2020

Bitdefender GravityZone EDR vs. BlackBerry Cylance Cybersecurity

Updated: March 2020

Sample Customers

Bitdefender GravityZone EDR

Mentor Graphics, Rudersdal Kommune

Bitdefender GravityZone Extended Detection and Response (XDR)

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender GravityZone Enterprise Security

SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen

GravityZone Business Security

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender MDR

Northstar, SeSa, Greenman-Pederson, TUI Benelux

BlackBerry Cylance Cybersecurity

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

CylanceOPTICS

Cerdant, Washoe County School District

CylanceGUARD

Blue Bird Group, Patterson Companies Inc. Afrasia, Colorado Retina, Schneider Electric, ABB

Popular Solutions

Bitdefender GravityZone EDR

9 reviews

Bitdefender GravityZone Enterprise Security

8 reviews

GravityZone Business Security

5 reviews

BlackBerry Cylance Cybersecurity

8 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

3 reviews

Top Industries

Comms Service Provider

14%

Computer Software Company

13%

Manufacturing Company

Government

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

HarshBhardiya
SOC Engineer at a outsourcing company
Our usual use cases for Bitdefender GravityZone EDR include compliance and control over the endpoints, periodic...
Read full review of Bitdefender GravityZone EDR »
Wesam Qashou
Senior Systems Engineer at a government
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Abhimanyu Das
Senior Associate at a tech vendor
I primarily used Bitdefender Security for AWS for SOC policy tuning and other SOC-related tasks. Our work involved...
Read full review of Bitdefender Security for AWS »
Rias Majeed
CTO at a tech services company
I am using Bitdefender GravityZone Enterprise Security for endpoints. The solution is implemented for our customers.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Company Advisor
Our customers typically use Bitdefender GravityZone Extended Detection and Response (XDR) primarily as an antivirus...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »

Review 1 of 5

GauthamVakapalli
Account Manager at a tech services company
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet,...
Read full review of CylanceOPTICS »
Hadar Eshel
Co-Founder and CEO at a security firm
We use it for protecting our endpoints. We have a specific use case involving a closed and secure environment devoid...
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at a computer software company
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Customer Service

MohammedMateen
Network Administrator at a construction company
I haven't had a response from customer service and support.
Read full review of Bitdefender GravityZone EDR »
Jörg Köhler
Owner at a tech services company
I have not had too many cases where I've needed support. Typically, I first go to NinjaOne, which then dispatches...
Read full review of Bitdefender GravityZone XDR »
Rias Majeed
CTO at a tech services company
Their technical support is helpful. I would rate them an 8 out of 10.
Read full review of Bitdefender GravityZone Enterprise Security »
Abdi-Hamid Hassan
Innovation & Development Support at a manufacturing company
I have engaged the Bitdefender technical support team twice when we encountered upgrade and technical issues, and...
Read full review of Bitdefender GravityZone Enterprise Security »
BarryGreene
Owner at a tech services company
I've never needed to use their support.
Read full review of GravityZone Business Security »
SimonClark
Cyber Security Advisor - Director at a cloud solution provider
The solution's technical support is good, fast, and responsive.
Read full review of Bitdefender GravityZone XDR »
Basawaraj Vastrad
Technical Director at a security firm
Technical support has improved significantly over the past few years. I rate it a nine for its customer service.
Read full review of Bitdefender Sandbox Analyzer »
Rias Majeed
CTO at a tech services company
So far, we are very good. Our distributor is very cooperative, and we have been working with them for quite a long...
Read full review of Bitdefender GravityZone Enterprise Security »
Wesam Qashou
Senior Systems Engineer at a government
GravityZone's technical support is exemplary. Cases are primarily handled by engineering-level personnel, and if...
Read full review of GravityZone Business Security »
Saijeet Kalpoth
Regional Manager at a tech services company
Technical support for Bitdefender GravityZone Ultra Plus is good enough.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Jörg Köhler
Owner at a tech services company
Customer service and support are very good. My account manager proactively works with me, and I have the possibility...
Read full review of Bitdefender MDR »
Sandeep Ramachandran Nair
Director Sales & Support at a tech services company
I've never had a reason to contact technical support so far. Everything has been running smoothly. I'm very...
Read full review of Bitdefender Total Security »
AMBARISH PATKAR
Products &Service Head; Head of IT at a financial services firm
I would rate customer service and support as nine out of ten. They provide good support.
Read full review of Bitdefender GravityZone EDR »
George Hadjimavros
Information Technology Infrastructure Manager at a financial services firm
The technical support including documentation for Bitdefender GravityZone Enterprise Security is quite good.
Read full review of Bitdefender GravityZone Enterprise Security »
Raghu Setlur
Director at a consultancy
We've reached out to Bitdefender when a company has had some issues. They've done whatever research needs to be done,...
Read full review of Bitdefender GravityZone XDR »
ChandanMunshi
Chief Technical Officer at a tech services company
I rate the technical support an eight out of ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Kevin Mabry
CEO at a security firm
I haven't had much of a problem with technical support. I haven't worked with them that much, but their tech support...
Read full review of Bitdefender GravityZone Enterprise Security »
Fabrizio Fioravanti
Engineer at a educational organization
The technical support has been helpful both for professional services and support provided by the sales account we...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Telecommunications and Infrastructure Manager at a manufacturing company
We've never had to reach out to technical support. That's due to the fact that we haven't run into any issues at all....
Read full review of Bitdefender GravityZone EDR »
Victor Odoyo
Director at a government
The technical support was on point.
Read full review of GravityZone Business Security »
Anonymous User
Systems Engineer at a tech services company
The technical support of Bitdefender GravityZone EDR is the same as Bitdefender GravityZone Ultra since both products...
Read full review of Bitdefender GravityZone EDR »
Brent Lindke
Co-Owner at a tech company
We once contacted technical support, and it was very good.
Read full review of GravityZone Business Security »
Anonymous User
Business Development & Marketing Manager at a tech vendor
The technical support is good, with a rating of eight out of ten. The response time is commendable, although there...
Read full review of Bitdefender Total Security »
MarsHuang
Senior Engineer at a pharma/biotech company
The technical support by Bitdefender is good. Feedback is prompt, and they always resolve my problems.
Read full review of Bitdefender GravityZone XDR »
Ian Skibbe
Channel Manager at a tech services company
The outreach from support was a bit bad according to their plan, but we've got two people here that manage and...
Read full review of Bitdefender GravityZone EDR »
Mohamadi ZONGO
IT Manager at a educational organization
The product's support is good since they reply quickly.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Entrepreneur at a comms service provider
The technical support services are good.
Read full review of GravityZone Business Security »
Atea Alinani
IT Specialist at a tech company
I have yet to use Bitdefender GravityZone Ultra support.
Read full review of Bitdefender GravityZone EDR »
Mohamed Berawy
Technical Team Leader at a tech services company
We have been in touch with technical support from time to time, although they have been minor issues related to the...
Read full review of Bitdefender GravityZone EDR »
Mohamed Hekal
IT Manager at a construction company
The technical support for this solution is good but could be improved for Arabic countries.
Read full review of Bitdefender GravityZone EDR »

Review 1 of 30

Arifin-Ritonga
Senior Consultant at a tech services company
I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so...
Read full review of BlackBerry Cylance Cybersecurity »
Kums K
Cloud Systems Analyst at a tech services company
I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the...
Read full review of BlackBerry Cylance Cybersecurity »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of BlackBerry Cylance Cybersecurity »
Sooraj Makkancherrry
Security Operations Manager at a healthcare company
Technical support is bad. I am not happy with the level of support they offer. We have no proper resolutions.
Read full review of BlackBerry Cylance Cybersecurity »
Patrick Scolyer-Gray
Founder & CEO at a tech services company
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
Hadar Eshel
Co-Founder and CEO at a security firm
I would rate its customer service and support seven out of ten. It would be preferable to have immediate support from...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Lead - Recruiting at a tech services company
We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to...
Read full review of CylanceGUARD »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
Denni Sembiring
Deputy Technical Service Lead at a tech services company
Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution...
Read full review of BlackBerry Enterprise Mobility Suite »
SeniorAdvi548
Senior Adviser IT at a consultancy
Occasionally we've had issues that we've had to refer to technical support and sometimes it has taken a little while...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Administrator Associate at a tech services company
Technical support is good.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Senior NOC Security Engineer at a wholesaler/distributor
Technical support is very good and pretty responsive.
Read full review of BlackBerry Cylance Cybersecurity »
Susan Gilliland
technical support analyst lead at a financial services firm
As with any company, you will have some support staff that have been there a little bit longer and have more...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Lead Systems Administrator at a energy/utilities company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of BlackBerry Cylance Cybersecurity »
Orlando Barbosa
Head of Systems at a consumer goods company
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Senior Technologist at a legal firm
The technical support is great. We have an advanced support agreement, and we go to the Level 2 support. They are...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Owner at a tech services company
The support team is very good. They're very helpful at dealing with customers and answering their questions. My...
Read full review of BlackBerry Enterprise Mobility Suite »
RudyGudmundsson
CTO & Co-Founder at a tech services company
We didn't have to do much on that end. When we did, technical support was really good. It is a very good company.
Read full review of CylanceOPTICS »
Anonymous User
Mobile Product Engineer at a financial services firm
Brilliant. We have always had really good support from the guys. They've always been good and sometimes we're very...
Read full review of BlackBerry Enterprise Mobility Suite »
Gordon Powell
OT Cyber Security Principal Consultant at a construction company
We have the ability to go right into critical because of our partnership level with them. Their support has been...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
Anonymous User
Network Engineer at a insurance company
Technical support is good. For each new case, they ask the same question, "What could be improved?" They could keep...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Computer Security and Electronic Government Section at a government
The technical support services need improvement in terms of their knowledge and responsiveness.
Read full review of BlackBerry Cylance Cybersecurity »
Leonard Altamura
Security Architect at a tech services company
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »
Anonymous User
Systems Engineer at a financial services firm
We are used to calling in for Level 3 support. In some aspects, since it is a good product that was revamped for...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Vice President Operations at a construction company
I have not had to call technical support during the time we have been using the product because we have had zero issues.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
Anonymous User
Consultant at a tech services company
The technical support is fantastic. Every time that I call, they always answer.
Read full review of BlackBerry Secure [EOL] »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.