Compare Bitdefender vs Menlo Security

Bitdefender

Based on 158 reviews.

Menlo Security

Based on 7 reviews.

Sample Customers

Popular Solutions

Bitdefender GravityZone EDR

9 reviews

Bitdefender GravityZone Enterprise Security

8 reviews

GravityZone Business Security

5 reviews

Menlo Secure

1 reviews

Menlo Protect

0 reviews

Top Industries

Comms Service Provider

14%

Computer Software Company

13%

Manufacturing Company

Government

Computer Software Company

11%

Manufacturing Company

11%

Financial Services Firm

11%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

HarshBhardiya
SOC Engineer at a outsourcing company
Our usual use cases for Bitdefender GravityZone EDR include compliance and control over the endpoints, periodic...
Read full review of Bitdefender GravityZone EDR »
Wesam Qashou
Senior Systems Engineer at a government
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Abhimanyu Das
Senior Associate at a tech vendor
I primarily used Bitdefender Security for AWS for SOC policy tuning and other SOC-related tasks. Our work involved...
Read full review of Bitdefender Security for AWS »
Jörg Köhler
Owner at a tech services company
The primary use case is the protection of an internal network for one of my customers. It includes covering...
Read full review of Bitdefender MDR »
Anonymous User
Company Advisor
Our customers typically use Bitdefender GravityZone Extended Detection and Response (XDR) primarily as an antivirus...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »

Review 1 of 5

Anonymous User
Head Of Bluechip Enterprise at a manufacturing company
People are mainly using it for zero trust web access. Menlo Secure is built from the ground up to provide zero basic...
Read full review of Menlo Secure »
Anonymous User
Information Security Specialist at a financial services firm
We use it for web isolation. That provides an additional layer of security or an additional method for protecting the...
Read full review of Menlo Protect »

Review 1 of 2

Customer Service

Giuliano Souza
CEO e DPO at a tech services company
We have had a good experience with customer service and support.
Read full review of Bitdefender GravityZone Enterprise Security »
Wesam Qashou
Senior Systems Engineer at a government
GravityZone's technical support is exemplary. Cases are primarily handled by engineering-level personnel, and if...
Read full review of GravityZone Business Security »
Abdi-Hamid Hassan
Innovation & Development Support at a manufacturing company
Technical support has been stable. I have not even had to interact with the technical team of Bitdefender. It has...
Read full review of Bitdefender GravityZone Enterprise Security »
Sazzad Khan
CTO at a security firm
The technical support from Bitdefender is generally good, however, they still need to improve their response time,...
Read full review of Bitdefender GravityZone XDR »
Basawaraj Vastrad
Technical Director at a security firm
Technical support has improved significantly over the past few years. I rate it a nine for its customer service.
Read full review of Bitdefender Sandbox Analyzer »
Kevin Mabry
CEO at a security firm
I haven't had much of a problem with technical support. I haven't worked with them that much, but their tech support...
Read full review of Bitdefender GravityZone Enterprise Security »
Basawaraj Vastrad
Technical Director at a security firm
The technical support team needs to be faster with their responses.
Read full review of Bitdefender GravityZone Enterprise Security »
Kevin Mabry
CEO at a security firm
It's cumbersome to get to everything. It's not as simple as having a little chat or calling a phone number. You have...
Read full review of Bitdefender GravityZone EDR »
Muhammad-Imran
Network administrator at a educational organization
We did not have good experiences with technical support. They never replied or responded to our queries over the...
Read full review of Bitdefender Hypervisor Introspection »
Basawaraj Vastrad
Technical Director at a security firm
The customer service and support could be a bit faster. There's room for improvement.
Read full review of Bitdefender MDR »
Abhimanyu Das
Senior Associate at a tech vendor
The support team for Bitdefender Security for AWS is good, actually. It's really very good in support. They always...
Read full review of Bitdefender Security for AWS »
Sandeep Ramachandran Nair
Director Sales & Support at a tech services company
I've never had a reason to contact technical support so far. Everything has been running smoothly. I'm very...
Read full review of Bitdefender Total Security »
Cristian Raiescu
Senior Managing Partner at a tech consulting company
The support from Bitdefender GravityZone Elite could be better. I rate the support from Bitdefender GravityZone Elite...
Read full review of GravityZone Business Security »
WalterMhlongo2
IT Consultant at a insurance company
We do not have any issues with the support. We are an enterprise customer. We get support in every country. We get...
Read full review of Bitdefender GravityZone EDR »
Mohamed Hekal
IT Manager at a construction company
The technical support for this solution is good but could be improved for Arabic countries.
Read full review of Bitdefender GravityZone EDR »
Mihail Andries
CISO at a financial services firm
The guys are very responsive, even careful. Even though we did not ask particular questions, they asked us if we had...
Read full review of Bitdefender GravityZone EDR »
Brent Lindke
Co-Owner at a tech company
We once contacted technical support, and it was very good.
Read full review of GravityZone Business Security »
Anonymous User
Information Security Manager at a financial services firm
They are responsive and provide you the solution with 24 hours (Depends on Time Zone).
Read full review of Bitdefender GravityZone EDR »
VikasNaik
CEO at a tech services company
Support currently rates between seven to eight out of ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Internal IT manager at a tech services company
I've not really had any issues, and therefore I've not really spoken with any support in regards to our system.
Read full review of Bitdefender GravityZone EDR »
Ochuko Benemoh
Network & Security Team Lead at a consultancy
The technical support team is responsive.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Company Advisor
I communicate with the technical support of Bitdefender very rarely, as I haven't really had the need to. My...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Anonymous User
CEO at a manufacturing company
Their support can be improved a little bit. Sometimes, their support is not as simple and easy to deal with as we'd...
Read full review of Bitdefender MDR »
Cyprian Oyiengo
Head of Implementation and Security at a financial services firm
We have had no issues with the support and consider it to be good, even when it comes to accredited resellers. We...
Read full review of Bitdefender GravityZone EDR »
Jay Barwick
President at a wholesaler/distributor
I have only had to contact customer service once regarding some questions regadrding my renewal date. I have never...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
IT Manager at a healthcare company
I have contacted technical support in the past. I was very stuck when we started a project in terms of the...
Read full review of Bitdefender GravityZone EDR »
Fathi BenNasr
Chief security officer at a transportation company
The technical support of Bitdefender GravityZone Elite is excellent. We are a French-speaking country, we have...
Read full review of GravityZone Business Security »
Brent Lindke
Co-Owner at a tech company
We have been very happy with Bitdefender GravityZone Elite technical support. With the initial setup, we only had one...
Read full review of GravityZone Business Security »
Israel Ayobamiji
Computer Repair Technician at a non-profit
I would rate the technical support as an eight out of ten.
Read full review of Bitdefender Total Security »
Anonymous User
Pre-Sales Engineer at a tech services company
I am satisfied with the customer support and service.
Read full review of Bitdefender GravityZone Enterprise Security »

Review 1 of 30

Anonymous User
Information Security Specialist at a financial services firm
The solution's technical support is very good. We have support cases that we work with them on. They are very open to...
Read full review of Menlo Protect »
Anonymous User
VP of IT and Security at a financial services firm
Early on, when we were first rolling it out, we did work with them. We've had a couple of questions here or there...
Read full review of Menlo Secure »
JCP
CISO at a computer software company
I would rate technical support a nine and a half out of ten. Technical support starts working on our issues almost...
Read full review of Menlo Secure »
Reviewer0374529
Chief Technology Officer at a financial services firm
The technical support is excellent. I would rate them as 10 out of 10. There have been very few problems or bits of...
Read full review of Menlo Secure »

Review 1 of 4

Technical Support

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