Compare Bitdefender vs OPSWAT

Bitdefender

Based on 158 reviews.

OPSWAT

Based on 11 reviews.

Sample Customers

Bitdefender GravityZone EDR

Mentor Graphics, Rudersdal Kommune

Bitdefender GravityZone Extended Detection and Response (XDR)

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender Security for AWS

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Sandbox Analyzer

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

MetaDefender Drive

Sophos, IBM, American express, bmc, DISA

Popular Solutions

Bitdefender GravityZone EDR

9 reviews

Bitdefender GravityZone Enterprise Security

8 reviews

GravityZone Business Security

5 reviews

MetaDefender Email Security Solutions

1 reviews

MetaDefender

1 reviews

MetaAccess

1 reviews

Top Industries

Comms Service Provider

14%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

Computer Software Company

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

HarshBhardiya
SOC Engineer at a outsourcing company
Our usual use cases for Bitdefender GravityZone EDR include compliance and control over the endpoints, periodic...
Read full review of Bitdefender GravityZone EDR »
Wesam Qashou
Senior Systems Engineer at a government
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Abhimanyu Das
Senior Associate at a tech vendor
I primarily used Bitdefender Security for AWS for SOC policy tuning and other SOC-related tasks. Our work involved...
Read full review of Bitdefender Security for AWS »
Rias Majeed
CTO at a tech services company
I am using Bitdefender GravityZone Enterprise Security for endpoints. The solution is implemented for our customers.
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Company Advisor
Our customers typically use Bitdefender GravityZone Extended Detection and Response (XDR) primarily as an antivirus...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »

Review 1 of 5

Eido Ben Noun
Cyber Security Architect
I have used MetaDefender for one and a half years, deploying it in different environments and managing a team of...
Read full review of MetaDefender »
Lhami Bilici
Cyber Security Engineer at a computer software company
MetaDefender Storage Security is mainly used for securing data storage systems, especially in scenarios where...
Read full review of MetaDefender Storage Security »
Jasmit Singh Juneja
CEO & Technology Specialist at a tech services company
MetaDefender Drive's main use case is to scan endpoints for threats with multi-scanning and vulnerability detection...
Read full review of MetaDefender Drive »
Jasmit Singh Juneja
CEO & Technology Specialist at a tech services company
There are multiple use cases for MetaDefender Endpoint. The main one is a compliance check and system compliance...
Read full review of MetaDefender Endpoint »
Jasmit Singh Juneja
CEO & Technology Specialist at a tech services company
The clients are using the product for secure file exchange between the internal organization as well as to external...
Read full review of MetaDefender Managed File Transfer (MFT) »

Review 1 of 5

Customer Service

Subbu Madhira
CEO at a tech company
I never had any problems as far as support is concerned. I only took some support at the initial installation because...
Read full review of Bitdefender MDR »
Basawaraj Vastrad
Technical Director at a security firm
I rate Bitdefender support eight out of ten. The support provided by our team and the global team is good.
Read full review of Bitdefender GravityZone XDR »
Sandeep Ramachandran Nair
Director Sales & Support at a tech services company
I've never had a reason to contact technical support so far. Everything has been running smoothly. I'm very...
Read full review of Bitdefender Total Security »
Subbu Madhira
CEO at a tech company
Technical support is pretty good. They respond. You also have a lot of self-paced documents available, which means...
Read full review of Bitdefender MDR »
Fabrizio Fioravanti
Engineer at a educational organization
The technical support has been helpful both for professional services and support provided by the sales account we...
Read full review of Bitdefender GravityZone EDR »
Kevin Mabry
CEO at a security firm
I don't have any problems with the tech support. I am actually working with someone from their department right now...
Read full review of Bitdefender GravityZone Enterprise Security »
Sazzad Khan
CTO at a security firm
The technical support from Bitdefender is generally good, however, they still need to improve their response time,...
Read full review of Bitdefender GravityZone XDR »
Cristian Raiescu
Senior Managing Partner at a tech consulting company
The support from Bitdefender GravityZone Elite could be better. I rate the support from Bitdefender GravityZone Elite...
Read full review of GravityZone Business Security »
Saijeet Kalpoth
Regional Manager at a tech services company
Technical support responds accordingly to service tickets but there is room for improvement.
Read full review of GravityZone Business Security »
Muhammad-Imran
Network administrator at a educational organization
We did not have good experiences with technical support. They never replied or responded to our queries over the...
Read full review of Bitdefender Hypervisor Introspection »
Marcin Bełzowski
IT Manager at a tech services company
We use a partner for the support for Bitdefender GravityZone Elite and they are helpful. However, we write to a...
Read full review of GravityZone Business Security »
Rias Majeed
CTO at a tech services company
So far, we are very good. Our distributor is very cooperative, and we have been working with them for quite a long...
Read full review of Bitdefender GravityZone Enterprise Security »
Anna Moshchitskaya
GRC & Cyber Security Consultant at a computer software company
The solution's customer services are good. Although, the customers want them to provide support in the Hebrew...
Read full review of Bitdefender GravityZone EDR »
SimonClark
Cyber Security Advisor - Director at a cloud solution provider
We handle the majority of tech support. I have firsthand knowledge of it. They're responsive, intelligent, and...
Read full review of Bitdefender GravityZone EDR »
AMBARISH PATKAR
Products &Service Head; Head of IT at a financial services firm
I would rate customer service and support as nine out of ten. They provide good support.
Read full review of Bitdefender GravityZone EDR »
Raghu Setlur
Director at a consultancy
It's very customer-friendly. We haven't had any major issues, only very minor ones.
Read full review of Bitdefender GravityZone Enterprise Security »
Rajiv Warrier
Regional Head at a tech services company
I've never contacted technical support in the past. I can't speak to how helpful or responsive they are. It's a...
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Gerente General at a computer software company
I rate the technical support of Bitdefender GravityZone Ultra Plus a five out of five. They are very good.
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Anonymous User
Systems Engineer at a tech services company
The tech support for Bitdefender is excellent based on the positive feedback we have received from our customers. I...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Anonymous User
IT Director at a wholesaler/distributor
Normally, we don't directly interact with Bitdefender's tech support. We have our own team to take care of it.
Read full review of GravityZone Business Security »
VikasNaik
CEO at a tech services company
Support currently rates between seven to eight out of ten.
Read full review of Bitdefender GravityZone Enterprise Security »
Chirosca Alecsandru
Owner at a tech services company
We have been in contact with technical support for one only issue, and it was solved after our second interaction...
Read full review of Bitdefender GravityZone EDR »
Fernando_Silva
Responsible for Technical Department at a manufacturing company
I have not needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
CTO at a tech services company
I've never needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Head of IT Department at a transportation company
Technical support is a nine out of 10.
Read full review of Bitdefender GravityZone EDR »
Troy Ferraris
Managing Director at a tech services company
We carry out all the support on behalf of the company. There are five short, simple videos that explain step by step...
Read full review of Bitdefender GravityZone EDR »
Wilfred Mwigio
ITOfficer at a educational organization
I am satisfied because the only time I needed tech support was during the initial setup. We did some onboarding, and...
Read full review of Bitdefender GravityZone Enterprise Security »
Jonah Uypico
IT Network Manager at a educational organization
We have access to local support via a local partner. I've only dealt with the local team. They have been helpful and...
Read full review of Bitdefender MDR »
Anonymous User
Systems Engineer at a tech services company
The speed of technical support should be addressed.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Information technologies at a financial services firm
We had issues with technical support. They kept saying that they were helping, but in reality, on the ground, we had...
Read full review of Bitdefender GravityZone EDR »

Review 1 of 30

Jasmit Singh Juneja
CEO & Technology Specialist at a tech services company
The technical support from the vendor is good.
Read full review of MetaDefender Endpoint »
Aaron Alornyenu
Mr at a financial services firm
The technical support team responds quickly.
Read full review of MetaDefender Email Security Solutions »
Eido Ben Noun
Cyber Security Architect
I have contacted the technical support of OPSWAT. The quality of answers from support has been very good most of the...
Read full review of MetaDefender »
Lhami Bilici
Cyber Security Engineer at a computer software company
The customer support for MetaDefender Storage Security is well regarded. Many users appreciate the responsiveness and...
Read full review of MetaDefender Storage Security »
Jasmit Singh Juneja
CEO & Technology Specialist at a tech services company
For technical support, I would give it 10 out of 10 points. Support is excellent.
Read full review of MetaDefender Managed File Transfer (MFT) »
Jasmit Singh Juneja
CEO & Technology Specialist at a tech services company
Opswat's support and engineering team deserve excellent marks, with a rating of ten points.
Read full review of MetaDefender Drive »
JaiminDalwadi
Delivery Lead at a security firm
The support is excellent; engineers are available as and when support is required. The rating for support would be...
Read full review of MetaAccess »
RamonMedina
Senior Information Systems Engineer at a manufacturing company
In the beginning, I might have contacted technical support, and I recall them being pretty responsive.
Read full review of MetaDefender Email Security Solutions »
Anonymous User
Cyber Security Engineer at a security firm
We work with the support team on a daily and weekly basis.
Read full review of OPSWAT Filescan Sandbox »
Anonymous User
Cyber Security Specialist at a insurance company
The support is good, really responsive. They usually respond within two hours or less, and we fix issues in about two...
Read full review of MetaDefender »
Anonymous User
Co Founder / CEO at a tech company
The technical support is good.
Read full review of MetaDefender Email Security Solutions »

Review 1 of 11

Technical Support

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