Compare BlackBerry vs SentinelOne

BlackBerry

Based on 89 reviews.

SentinelOne

Based on 373 reviews.

Latest Research

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. SentinelOne Singularity Complete

December 2025

SentinelOne Singularity Complete vs. BlackBerry Cylance Cybersecurity

Updated: December 2025

Buyer's Guide

CylanceOPTICS vs. SentinelOne Singularity Complete

December 2025

SentinelOne Singularity Complete vs. CylanceOPTICS

Updated: December 2025

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. SentinelOne Singularity Complete

December 2025

BlackBerry Cylance Cybersecurity vs. SentinelOne Singularity Complete

Updated: December 2025

Sample Customers

BlackBerry Cylance Cybersecurity

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

CylanceOPTICS

Cerdant, Washoe County School District

CylanceGUARD

Blue Bird Group, Patterson Companies Inc. Afrasia, Colorado Retina, Schneider Electric, ABB

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Vigilance

Norwegian Airlines, TGI Fridays, AVX, FIMBank

Popular Solutions

BlackBerry Cylance Cybersecurity

8 reviews

BlackBerry Enterprise Mobility Suite

0 reviews

CylanceOPTICS

4 reviews

SentinelOne Singularity Complete

48 reviews

SentinelOne Singularity Cloud Security

103 reviews

SentinelOne Singularity Identity

8 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

15%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

GauthamVakapalli
Account Manager at a tech services company
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet,...
Read full review of CylanceOPTICS »
Hadar Eshel
Co-Founder and CEO at a security firm
We use it for protecting our endpoints. We have a specific use case involving a closed and secure environment devoid...
Read full review of BlackBerry Cylance Cybersecurity »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Robert Valencia
Solution Architect at a computer software company
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

GANESAN K
Senior Technical Engineer at a security firm
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Daniel Giacomelli
Security and Compliance at a outsourcing company

Read full review of SentinelOne Singularity Complete »
Prathamesh Samant
Presales Manager at a computer software company
We have been using SentinelOne Singularity MDR for threat hunting and correlation, particularly when we identify if...
Read full review of SentinelOne Singularity MDR »
GANESAN K
Senior Technical Engineer at a security firm
I have worked with Singularity Platform, and I'm well-versed with Cloud Security, but I have not worked with the AI...
Read full review of Singularity Platform »
Satyavijay Chavan
Information Security Engineer at a security firm
As an engineer, I'm using the solution for managing infrastructure and security posture management. It's primarily...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Customer Service

Patrick Scolyer-Gray
Founder & CEO at a tech services company
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of BlackBerry Cylance Cybersecurity »
Arifin-Ritonga
Senior Consultant at a tech services company
I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so...
Read full review of BlackBerry Cylance Cybersecurity »
DeAndre Valentine
Senior Network Administrator at a financial services firm
We don't go through technical support directly. We go through a reseller and they take care of it. We have never...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Mobile Product Engineer at a financial services firm
Brilliant. We have always had really good support from the guys. They've always been good and sometimes we're very...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Harry Wang
Messaging Engineer
BlackBerry tech support overall is pretty good. We have premium support, so I do not have anything negative to mention.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Sys. Admin Front office
We are quite satisfied with the technical support. It's running quite well. It's quite easy, no problem to open up a...
Read full review of BlackBerry Enterprise Mobility Suite »
Susan Gilliland
technical support analyst lead at a financial services firm
As with any company, you will have some support staff that have been there a little bit longer and have more...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
Anonymous User
Owner at a tech services company
The support team is very good. They're very helpful at dealing with customers and answering their questions. My...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Senior NOC Security Engineer at a wholesaler/distributor
Technical support is very good and pretty responsive.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
IT Administrator Associate at a tech services company
Technical support has been great. I would rate them at a nine out of ten. They are very knowledgeable and responsive....
Read full review of BlackBerry Enterprise Mobility Suite »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of BlackBerry Cylance Cybersecurity »
KajeevanRajanayagam
Cyber Security Manager at a healthcare company
The technical support could be improved although it's probably better than you get with a lot of the other...
Read full review of CylanceOPTICS »
Donald Koketso
Security engineer at a construction company
The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.
Read full review of CylanceOPTICS »
Anonymous User
Lead - Recruiting at a tech services company
We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to...
Read full review of CylanceGUARD »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
Anonymous User
Lead Systems Administrator at a energy/utilities company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Systems Engineer at a financial services firm
We are used to calling in for Level 3 support. In some aspects, since it is a good product that was revamped for...
Read full review of BlackBerry Enterprise Mobility Suite »
Thomas Reisel
IT Manager at a manufacturing company
I'd rate technical support as medium, because they couldn't answer everything we asked.
Read full review of BlackBerry Cylance Cybersecurity »
Denni Sembiring
Deputy Technical Service Lead at a tech services company
Sometimes we have an issue in BlackBerry on requests. Support for the... Almost for the issue, they have the solution...
Read full review of BlackBerry Enterprise Mobility Suite »
KenCameron
Managerial Agent at a educational organization
The solution’s technical support is good.
Read full review of BlackBerry Cylance Cybersecurity »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of BlackBerry Cylance Cybersecurity »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »
Andrew S. Baker (ASB)
Cybersecurity & IT Operations Professional (VirtualCxO) at a tech services company
Customer Service: 10 out of 10. Customer service has been very responsive (going through a managed provider)....
Read full review of BlackBerry Cylance Cybersecurity »
RudyGudmundsson
CTO & Co-Founder at a tech services company
We didn't have to do much on that end. When we did, technical support was really good. It is a very good company.
Read full review of CylanceOPTICS »

Review 1 of 30

David Nee;
CTO at a computer software company
Their support is very good. We have not had anything come up against that, and our staff has learned to depend on...
Read full review of SentinelOne Singularity Complete »
Ian Sterling
Analyst Information Security at a healthcare company
I am blown away by their support. Every time I reach out to my customer service manager, they are returning questions...
Read full review of SentinelOne Singularity Complete »
MadhawaLiyanage
Head of Solutions and Cybersecurity at a tech services company
The technical support is good.
Read full review of SentinelOne Vigilance »
Chintan-Vyas
Associate Director at a financial services firm
Technical support could be better. I would rate it around six on a scale of one to ten.
Read full review of SentinelOne Singularity Complete »
Jesse McClure
Intern SOC Analyst at a tech services company
I've never contacted technical support.
Read full review of SentinelOne Singularity Cloud Security »
SatishKumar10
Information Security Analyst at a recreational facilities/services company
I rate Cloud Native Security support 8 out of 10. We contacted them about adding some policies and creating plugins...
Read full review of SentinelOne Singularity Cloud Security »
Ivan Kelleher
Technical Director at a tech services company
Technical support for SentinelOne is fine.
Read full review of SentinelOne Singularity Complete »
William Mailhot
Pre-sales Engineer at a tech services company
My interaction with technical support was pleasant. They gave me a few tips on how to integrate the new system. They...
Read full review of SentinelOne Singularity Cloud Security »
ShashikaKodikara
Head of Cybersecurity at a tech consulting company
Our team has had a good experience with customer service and support.
Read full review of SentinelOne Singularity Complete »
Tilak Lodha
Engineer at a transportation company
The support they provide is good. They give you very detailed information and documentation which they have created...
Read full review of SentinelOne Singularity Cloud Security »
Salman Aziz
Security Architect at a retailer
The support is excellent. As a strategic security partner they are a nine out of 10.
Read full review of SentinelOne Singularity Complete »
Rajeev Babu
Sr. System Administrator at a construction company
Their technical support is very nice. I would rate them a five out of five.
Read full review of SentinelOne Singularity Complete »
Graham Peck
Data Security Manager at a sports company
I contacted technical support once and they were quick to respond. Technical support is rated a seven out of ten.
Read full review of SentinelOne Vigilance »
Anonymous User
Enterprise Security Director at a comms service provider
The support team is very collaborative. We have a dedicated account manager who is also a part of our support line....
Read full review of SentinelOne Singularity Complete »
Anonymous User
Cyber Intelligence Analyst at a financial services firm
I have dealt with a lot of support in my time, and SentinelOne's support is the most responsive one I have ever had....
Read full review of SentinelOne Singularity Complete »
Saket Taneja
Cyber Security Manager at a tech vendor
Technical support is good. They help us out on certain details. We can submit tickets in order to get assistance.
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Engineer II, Enterprise Client Support at a media company
Customer service and our TAM are both very good. They are responsive and have never been unable to answer a question...
Read full review of SentinelOne Singularity Complete »
Anonymous User
DevOps Engineer at a computer software company
I rate SentinelOne support eight out of 10. Their support team is proactive. It has been a while since I connected...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Security Analyst at a consumer goods company
I have not used support yet, which is a good thing.
Read full review of SentinelOne Singularity Complete »
Sayed Rafe
Cloud Security Engineer at a insurance company
I rate Cloud Native Security support nine out of ten. They have email support, but there is no option to raise...
Read full review of SentinelOne Singularity Cloud Security »
AshwathKumar
Head of Security at a computer software company
SentinelOne has provided excellent support, enabling us to implement a robust solution customized to effectively meet...
Read full review of SentinelOne Singularity Cloud Security »
Vishwanathan Selvam
Senior Bid Manager at a tech services company
My opinion on the technical support team of SentinelOne Singularity Identity is very positive; they are a massive...
Read full review of SentinelOne Singularity Identity »
Anonymous User
Account Director
Excellent, they have customized reports on threats in our environment that we do not have knowledge of.
Read full review of SentinelOne Singularity Complete »
Deepak Bhaskaran
AGM IT Security at a manufacturing company
I think they were responsive, but there was a delay in reaching out to my team on one incident report. This happened...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Chief Information Security Officer at a tech services company
I have contacted technical support in the past. They've been very responsive and helped us drive problems to...
Read full review of SentinelOne Singularity Complete »
Marc McGrath
Chief Information Officer at a tech services company
We have not had any incidents where we have had to contact them for an emergency. There were no ransomware outbreaks...
Read full review of SentinelOne Singularity Complete »
Anonymous User
AVP DevOps and Product Support at a recruiting/HR firm
We take help from our managed service provider. If we have to fix any particular problem that we are not aware of or...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
IT Architect at a tech services company
The technical support teams' response time was good but they were lacking a deep understanding of the different...
Read full review of SentinelOne Singularity Cloud Security »
Navindu Dissanayake
Engineer - Cyber Security at a tech services company
The response time of customer service could be improved.
Read full review of SentinelOne Singularity Complete »
Prajwal HS
Specialist Information Security at a financial services firm
The technical support of the solution is good.
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 30

Technical Support

No Data Available

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