CylanceOPTICS Reviews

CylanceOPTICS significantly improved efficiency and reduced downtime through proactive threat detection. Users experienced a noticeable decrease in security incidents, leading to cost savings in IT expenses and resource allocation. Enhanced visibility into endpoint activity allowed for quicker incident response, contributing to an overall better security posture. The tool's automation capabilities also minimized manual intervention, saving time and boosting productivity. Consequently, users found the investment in CylanceOPTICS worthwhile due to enhanced security and operational efficiency.

Enterprise buyers of CylanceOPTICS find its pricing competitive, with costs similar to McAfee. Licensing is based on endpoints, with a monthly cost of around $55 per user. Some combine it with other services, while others pay around $6 per month per client for bundled Protect and Optics. Prices vary, with ratings of affordability from three to nine out of ten. It’s considered competitively priced compared to other EDR solutions.

• "CylanceOPTICS is probably priced equal to other EDRs in the market."
• "The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
• "I would rate the pricing a three out of five."

IT companies primarily use CylanceOPTICS for intelligent intrusion detection and response, focusing on protecting financial and healthcare sectors. Utilizing machine learning instead of traditional signature-based approaches, it identifies anomalies, raises alarms, and blocks or sandboxes communications. It's effective against ransomware, monitors malicious URLs and processes, and quarantines malware. Deployment involves agent installation and can take up to three days, not accounting for removing prior antivirus products.

CylanceOPTICS customer service shows mixed evaluations. Many find technical support good and knowledgeable, especially higher tiers, with proactive meeting scheduling. However, there are complaints about level-one support effectiveness and ticket escalation issues. Some users report dissatisfaction due to inadequate support, particularly for lower-level issues, and cite difficulty without local assistance. Despite appreciation for their expertise, certain customers expect better problem resolution compared to other companies like CrowdStrike, which is noted for their effective team.

The initial setup for CylanceOPTICS is considered straightforward by many, though it requires some tuning due to false positives. Professional services assistance is often utilized, and setup can be completed in hours for selected endpoints. Deployment involves minimal user participation and can be done via tools like Goverlan. Some find it complex due to integration with log management systems, but others describe it as simple with the use of a Universal Agent.

Feedback on CylanceOPTICS indicates mixed scalability experiences. Some users report a seamless increase in capacity by adding licenses and virtual machine capabilities. Others manage up to 300 users without issues. A few large enterprises experience limits, noting issues with large-scale operations. Many praise the capability to handle thousands of users efficiently, rating scalability highly for diverse environments and remote devices. Some remain unsatisfied with performance regarding threat identification and technology expectations.

CylanceOPTICS users find it stable and reliable with no reported complaints. Compared to McAfee, it has improved security processes, revealing vulnerabilities and enhancing reliability. Many rate its stability nine or ten out of ten, noting its compatibility with other applications like Kaspersky and Bitdefender. However, it may conflict with SentinelOne as shown in some instances where both were used simultaneously. Users consider it rock solid and free from bugs or glitches, with no crashing.