

CrowdStrike Falcon and CylanceOPTICS are prominent players in the endpoint protection domain. CrowdStrike Falcon has an edge due to its comprehensive feature set and robust integration options.
Features: CrowdStrike Falcon offers real-time threat analysis, EDR capabilities, and remote system connectivity. It utilizes AI-driven threat detection, providing robust endpoint visibility. CylanceOPTICS focuses on a lightweight, AI-centric approach to threat detection, effectively identifying anomalous behaviors without relying on signature updates and functions efficiently offline.
Room for Improvement: CrowdStrike Falcon could enhance its dashboard reporting, improve threat analysis correlation, and quicken policy change application. Its interface and policy flexibility need refinement for legacy systems and integrations. CylanceOPTICS should increase its threat detection speed, lower false positive rates, and bolster scalability for larger enterprises. More marketing and localized support could boost its market position.
Ease of Deployment and Customer Service: CrowdStrike Falcon supports diverse deployment models, including public, private, and hybrid clouds, offering deployment flexibility. It provides responsive technical support, though reports of slower response times exist. CylanceOPTICS deploys on-premises and in public clouds, offering solid technical support, with room for response time improvement. Both products receive positive feedback, with CrowdStrike generally offering broader deployment options.
Pricing and ROI: CrowdStrike Falcon is considered a premium solution, perceived as expensive by small to medium-sized businesses. Its extensive feature set and robust security justify the cost, enhanced by a breach warranty. CylanceOPTICS is cost-effective, valued for its affordability while delivering strong protective capabilities. Both products are seen as investments that reduce internal threat management resources, presenting significant time and cost savings.
CrowdStrike Falcon saves time and offers good value for money, especially for enterprise companies, because it can stop breaches.
It's very easy to deploy without many IT admins, saving time.
Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.
On a scale of one to ten, I would rate the technical support as a 10 because they resolve many issues for us.
The CrowdStrike team is very efficient; I would rate them ten out of ten.
They could improve by initiating calls for high-priority cases instead of just opening tickets.
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.
It has adequate coverage and is easy to deploy.
In terms of scalability, I find CrowdStrike to be stable, and I have not encountered any limitations with it.
There's no scalability limitation from CrowdStrike itself, as it just requires agent deployment.
I have never seen instability in the CrowdStrike tool.
We are following N-1 versions across our environment, which is stable.
The biggest issue occurred when every computer worldwide experienced a blue screen.
Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.
Simplifying the querying process, such as using double quote queries or directly obtaining logs based on IP addresses or usernames, would be beneficial.
Another concern is CrowdStrike's GUI. It changes annually, making it hard to work and find options.
Threat prevention should be their first priority.
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
It is expensive compared to SentinelOne, but as the market leader, it is worth it.
The licensing cost and setup costs are affordable.
The solution is a bit expensive.
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
I can investigate by accessing the customer's host based on the RTR environment and utilize host search to know details for the past seven days, including logins, processes, file installations, malicious processes, and network connections.
The real-time analytics aspect of CrowdStrike performs well because we get all logs in real-time, with no delay, allowing us to take action immediately.
Being an EDR solution, it helps us identify attacks in real-time.
| Product | Market Share (%) |
|---|---|
| CrowdStrike Falcon | 9.2% |
| CylanceOPTICS | 0.5% |
| Other | 90.3% |


| Company Size | Count |
|---|---|
| Small Business | 46 |
| Midsize Enterprise | 34 |
| Large Enterprise | 62 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
CrowdStrike Falcon provides cutting-edge endpoint detection with automatic alerts, real-time monitoring, and seamless integration capabilities. Cloud-native architecture and AI-driven processes ensure scalable protection and efficient threat remediation.
CrowdStrike Falcon is recognized for its robust EDR and threat intelligence features that enhance security and streamline operations. Its lightweight agent minimizes system impact while offering real-time monitoring and detailed reporting. This platform uses cloud-native architecture for scalable, consistent protection, significantly reducing administrative demands. AI and machine learning empower precise threat hunting and behavioral analysis, which mitigates false positives and boosts cybersecurity efficiency. Users seek improvements in integration with other systems, reporting functions, and compatibility with specific operating systems. While the solution handles malware mitigation and threat response efficiently, suggestions for on-demand scanning, enhanced visibility, and better dashboard features are noted.
What are the key features of CrowdStrike Falcon?In technology sectors, CrowdStrike Falcon commonly supports endpoint protection and threat response initiatives, allowing companies to replace traditional antivirus systems with more advanced solutions. In finance, it secures sensitive data across multiple platforms, ensuring compliance. In healthcare, real-time security analysis protects patient data on critical devices like servers and laptops, utilizing AI to enhance cybersecurity defenses.
Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.
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