CylanceOPTICS vs Elastic Security comparison

BlackBerry and Elastic are both solutions in the Endpoint Detection and Response (EDR) category. BlackBerry is ranked #50 with an average rating of 6.5, while Elastic is ranked #14 with an average rating of 8.5. BlackBerry holds a 0.6% mindshare in EDR, compared to Elastic’s 2.3% mindshare. Additionally, 80% of BlackBerry users are willing to recommend the solution, compared to 86% of Elastic users who would recommend it.

CylanceOPTICS

Read 13 CylanceOPTICS reviews

1,007 Views
997 Comparison Views

80% willing to recommend

Elastic Security

Read 66 Elastic Security reviews

11,426 Views
4,113 Comparison Views

86% willing to recommend

CylanceOPTICS

Elastic Security

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 9, 2024

Elastic Security and CylanceOPTICS both compete in the security solutions category. Elastic Security has the upper hand in pricing and support, whereas CylanceOPTICS is favored for its superior features and AI capabilities.

Features: Elastic Security offers a wide range of integrations, customizable alerting, and strong overall security features. CylanceOPTICS is known for its advanced AI capabilities, proactive threat detection, and superior feature set, including cutting-edge AI technology.

Room for Improvement: Elastic Security could improve its in-depth documentation, offer better scalability options, and enhance the user experience. CylanceOPTICS needs better reporting functionalities, a more intuitive setup process, and improved support responsiveness.

Ease of Deployment and Customer Service: Elastic Security is praised for easy deployment and responsive customer service, giving it an edge in customer service. CylanceOPTICS users find the deployment process smooth but feel customer service could improve.

Pricing and ROI: Elastic Security is cost-effective and provides decent ROI. CylanceOPTICS is more expensive but is considered a worthwhile investment due to its robust features and long-term ROI.

To learn more, read our detailed CylanceOPTICS vs. Elastic Security Report (Updated: December 2025).

Buyer's Guide

CylanceOPTICS vs. Elastic Security

December 2025

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Helped 881,707 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

3.2

Users saw positive ROI from CylanceOPTICS with improved threat detection, cost savings, faster responses, and a user-friendly interface.

Sentiment score

6.0

Elastic Security provides satisfactory ROI and cost savings, though users experience varied support levels and payback periods.

Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.

GauthamVakapalli

Account Manager at Teksalah

For more quotes and insights, download the CylanceOPTICS report

It does not require hefty security budgets and can be deployed for enterprise security effectively.

SyedAli17

Assistant Director at PTA

For more quotes and insights, download the Elastic Security report

Customer Service

Sentiment score

5.2

CylanceOPTICS' customer service is mixed, with effective higher-tier support but lacking initial assistance and geographical challenges.

Sentiment score

6.4

Elastic Security support is inconsistent; users favor community and documentation, while premium users seek more responsive and personalized help.

When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.

GauthamVakapalli

Account Manager at Teksalah

For more quotes and insights, download the CylanceOPTICS report

Most of the time when my team encounters issues, they receive responses within 24 hours.

SyedAli17

Assistant Director at PTA

Support is prompt and helpful.

reviewer2181228

Senior Cyber Security Manager at a tech services company with 11-50 employees

I have not faced any difficulties with Elastic Security, as we have a pretty good support service from them.

Laurentiu Popescu

Chief Product Officer at ClusterPower

For more quotes and insights, download the Elastic Security report

Scalability Issues

Sentiment score

4.5

CylanceOPTICS is praised for scalability but faces mixed reviews, especially with larger enterprises and virtual machine demands.

Sentiment score

7.3

Elastic Security offers scalable solutions adaptable to various environments, praised for flexibility and requiring careful planning for integration.

No quotes available

For more quotes and insights, download the CylanceOPTICS report

Elastic Security is quite scalable.

Laurentiu Popescu

Chief Product Officer at ClusterPower

It allows us to think about specific use cases, such as gathering malicious IPs in a single view and analyzing threats based on geolocation.

SyedAli17

Assistant Director at PTA

For more quotes and insights, download the Elastic Security report

Stability Issues

Sentiment score

9.2

CylanceOPTICS is praised for its stability, reliability, and compatibility, excelling over McAfee despite minor issues with SentinelOne.

Sentiment score

7.7

Elastic Security is generally stable and reliable but can face challenges with big data and requires careful configuration.

Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.

GauthamVakapalli

Account Manager at Teksalah

For more quotes and insights, download the CylanceOPTICS report

In terms of stability, I would rate Elastic a solid eight out of ten.

reviewer2181228

Senior Cyber Security Manager at a tech services company with 11-50 employees

For more quotes and insights, download the Elastic Security report

Room For Improvement

CylanceOPTICS needs enhancements in threat automation, detection, and management, facing issues with false positives and scalability.

Elastic Security needs improvements in authentication, usability, automation, scalability, integration, and pricing, with user-friendly dashboards and documentation.

Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.

GauthamVakapalli

Account Manager at Teksalah

For more quotes and insights, download the CylanceOPTICS report

CrowdStrike and Defender have more established threat intelligence integration due to having a larger client base.

reviewer2181228

Senior Cyber Security Manager at a tech services company with 11-50 employees

Machine learning algorithms become better with time; as they ingest a huge volume of data, they become better.

Laurentiu Popescu

Chief Product Officer at ClusterPower

My security testing team continuously reports vulnerabilities, and we have to fix and update the versions frequently.

SyedAli17

Assistant Director at PTA

For more quotes and insights, download the Elastic Security report

Setup Cost

CylanceOPTICS pricing is competitive and affordable, with annual costs under $100 per client, often bundled with services.

Elastic Security provides a free open-source option, competitive pricing, and subscription plans, appealing to cost-conscious enterprises.

In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.

GauthamVakapalli

Account Manager at Teksalah

For more quotes and insights, download the CylanceOPTICS report

The pricing is reasonable, especially for Small Medium Enterprises (SMEs), making it a viable option for businesses building their security infrastructure.

reviewer2181228

Senior Cyber Security Manager at a tech services company with 11-50 employees

This is beneficial for SMEs as they do not need extensive budgets for security solutions.

SyedAli17

Assistant Director at PTA

Elastic Security is considered cost-effective, especially at lower EPS levels.

reviewer2405523

Performance Practice Specialist at a local government with 10,001+ employees

For more quotes and insights, download the Elastic Security report

Valuable Features

CylanceOPTICS provides AI-driven threat detection with auto-containment, script control, and behavior analytics, offering trusted, real-time security solutions.

Elastic Security provides scalable, customizable threat response with fast search, real-time analysis, and strong community support for actionable insights.

No quotes available

For more quotes and insights, download the CylanceOPTICS report

Elastic Security is as flexible and configurable as Microsoft Sentinel.

reviewer2181228

Senior Cyber Security Manager at a tech services company with 11-50 employees

The platform provides more visibility and requires less effort in monitoring.

reviewer2405523

Performance Practice Specialist at a local government with 10,001+ employees

Laurentiu Popescu

Chief Product Officer at ClusterPower

For more quotes and insights, download the Elastic Security report

Categories and Ranking

CylanceOPTICS

Ranking in Endpoint Detection and Response (EDR)

50th

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Elastic Security

Ranking in Endpoint Detection and Response (EDR)

14th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Log Management (9th), Security Information and Event Management (SIEM) (5th), Security Orchestration Automation and Response (SOAR) (5th), Extended Detection and Response (XDR) (8th)

Mindshare comparison

As of February 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.6%, up from 0.2% compared to the previous year. The mindshare of Elastic Security is 2.3%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Detection and Response (EDR) Market Share Distribution
Product	Market Share (%)
Elastic Security	2.3%
CylanceOPTICS	0.6%
Other	97.1%

Endpoint Detection and Response (EDR)

Featured Reviews

GauthamVakapalli

Account Manager at Teksalah

Provides reliable threat detection and response but requires better regional support

One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.

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Laurentiu Popescu

Chief Product Officer at ClusterPower

Has improved threat detection with deep log analysis and streamlined investigation workflows

The most useful features I find in Elastic Security are the forensic ones that allow us to carry deeper analysis into the logs for in-depth investigations, and the dashboards, with the reporting dashboard being quite user-friendly. Elastic Security is quite good at identifying threats, as it is part of the deep investigation tool that I mentioned before. Unless we need to look further into a certain log, we can carry out a deeper analysis and forensics on those particular logs. I can assess the impact of Elastic Security's real-time data analysis on our threat response efficiency as working pretty good. We are looking for real-time analysis because we have a continuous inflow of logs from different sources: from our cloud, from Active Directory, from our network. So it works pretty well.

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Financial Services Firm

Comms Service Provider

Computer Software Company

11%

Government

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	11
Large Enterprise	15

Questions from the Community

What do you like most about Blackberry Optics?

I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.

See all answers

What is your experience regarding pricing and costs for Blackberry Optics?

In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.

See all answers

What needs improvement with Blackberry Optics?

See all answers

Datadog vs ELK: which one is good in terms of performance, cost and efficiency?

With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...

See all answers

What do you like most about Elastic Security?

Elastic provides the capability to index quickly due to the reverse indexes it offers. This data is crucial as it contains critical information. The reverse index allows fast data indexing because ...

See all answers

What is your experience regarding pricing and costs for Elastic Security?

I am satisfied with the pricing, setup cost, and licensing cost. It is a pure 10.

See all answers

Comparisons

CrowdStrike Falcon vs CylanceOPTICS

Compared 15% of the time

Cisco Secure Endpoint vs CylanceOPTICS

Compared 13% of the time

Rapid7 InsightIDR vs CylanceOPTICS

Compared 11% of the time

WatchGuard EPDR vs CylanceOPTICS

Compared 10% of the time

SentinelOne Singularity Complete vs CylanceOPTICS

Compared 9% of the time

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Wazuh vs Elastic Security

Compared 10% of the time

Splunk Enterprise Security vs Elastic Security

Compared 6% of the time

IBM Security QRadar vs Elastic Security

Compared 6% of the time

CrowdStrike Falcon vs Elastic Security

Compared 4% of the time

Microsoft Defender for Endpoint vs Elastic Security

Compared 4% of the time

More Elastic Security Competitors

Product Reports

Buyer's Guide

CylanceOPTICS

January 2026

Download CylanceOPTICS product report

Buyer's Guide

Elastic Security

January 2026

Download Elastic Security product report

Also Known As

No data available

Elastic SIEM, ELK Logstash

Overview

Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.

BlackBerry

Elastic Security is a robust, open-source security solution designed to offer integrated threat prevention, detection, and response capabilities across an organization's entire digital estate. Part of the Elastic Stack (which includes Elasticsearch, Logstash, and Kibana), Elastic Security leverages the power of search, analytics, and data aggregation to provide real-time insight into threats and vulnerabilities. It is a comprehensive platform that supports a wide range of security needs, from endpoint protection to cloud and network security, making it a versatile choice for organizations looking to enhance their cybersecurity posture.

Elastic Security combines the features of a security information and event management (SIEM) system with endpoint protection, allowing organizations to detect, investigate, and respond to threats in real time. This unified approach helps reduce complexity and improve the efficiency of security operations.

Additional offerings and benefits:

The platform utilizes advanced analytics, machine learning algorithms, and anomaly detection to identify threats and suspicious activities.
It offers extensive integration options with other tools and platforms, facilitating a more cohesive and comprehensive security ecosystem.
With Kibana, users gain access to powerful visualization tools and dashboards that provide real-time insight into security data.

Finally, Elastic Security benefits from a global community of users who contribute to its threat intelligence, helping to enhance its detection capabilities. This collaborative approach ensures that the solution remains on the cutting edge of cybersecurity, with up-to-date information on the latest threats and vulnerabilities.

Elastic

Sample Customers

Cerdant, Washoe County School District

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Buyer's Guide

CylanceOPTICS vs. Elastic Security

December 2025

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