No more typing reviews! Try our Samantha, our new voice AI agent.

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

CylanceOPTICS has a valuable feature that allows response to zero-day and unknown threats.
It uses AI and ML models for proactive threat detection.
CylanceOPTICS is a reliable and trusted solution in the industry.
It blocks threats automatically, aiding in the investigation process.
Stability is highly rated, with very few compatibility issues noted.

CONS

Customers desire more automation in threat handling post-detection.
The detection component requires improvement due to numerous false positives.
Technical support could be improved and is slow, with inadequate support personnel.
Initial setup of CylanceOPTICS could be easier.
CylanceOPTICS would benefit from more granular control in timeline analysis.
 

CylanceOPTICS Pros review quotes

GauthamVakapalli - PeerSpot reviewer
Account Manager at Teksalah
Sep 9, 2025
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet, unlike some other solutions.
Subhadip Pakrashi - PeerSpot reviewer
CEO at Kapstone Technological Services LLP
Jul 31, 2025
This feature is something people should be looking into; the threat monitoring in CylanceOPTICS is very good, and while CrowdStrike has similar features, CylanceOPTICS is more cost-effective.
KR
Cyber Security Manager at a healthcare company with 10,001+ employees
Aug 20, 2024
You can use the solution to query certain things.
Learn what your peers think about CylanceOPTICS. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
LA
Security Architect at WaveLength Ind
Jan 22, 2024
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
KR
Cyber Security Manager at a healthcare company with 10,001+ employees
Apr 10, 2023
The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken.
reviewer2006379 - PeerSpot reviewer
IT Cyber Security Engineer at a legal firm with 201-500 employees
Nov 9, 2022
CylanceOPTICS is pretty stable.
RG
CTO & Co-Founder at Cyber Strategic
Jun 1, 2022
It's pretty unintrusive
reviewer1525191 - PeerSpot reviewer
Solutions Architect at a tech services company with 51-200 employees
Mar 13, 2021
The solution has a high level of trust in the industry.
DD
Owner at Terra Controls
Mar 16, 2020
Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior.
reviewer1292046 - PeerSpot reviewer
Manager - Information Security & Projects at a insurance company with 201-500 employees
Mar 5, 2020
It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good.
 

CylanceOPTICS Cons review quotes

GauthamVakapalli - PeerSpot reviewer
Account Manager at Teksalah
Sep 9, 2025
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
Subhadip Pakrashi - PeerSpot reviewer
CEO at Kapstone Technological Services LLP
Jul 31, 2025
The support is inadequate because their technical people are not supportive. Since the support is not based in India, there are numerous issues.
KR
Cyber Security Manager at a healthcare company with 10,001+ employees
Aug 20, 2024
It takes more time to investigate or dig up and understand what's going on.
Learn what your peers think about CylanceOPTICS. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
LA
Security Architect at WaveLength Ind
Jan 22, 2024
CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction.
KR
Cyber Security Manager at a healthcare company with 10,001+ employees
Apr 10, 2023
The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions
reviewer2006379 - PeerSpot reviewer
IT Cyber Security Engineer at a legal firm with 201-500 employees
Nov 9, 2022
The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive.
RG
CTO & Co-Founder at Cyber Strategic
Jun 1, 2022
The reporting is very weak and not very good at all.
reviewer1525191 - PeerSpot reviewer
Solutions Architect at a tech services company with 51-200 employees
Mar 13, 2021
One minor issue that somebody mentioned was that they didn't like their management console.
DD
Owner at Terra Controls
Mar 16, 2020
Too many false positives are reported.
reviewer1292046 - PeerSpot reviewer
Manager - Information Security & Projects at a insurance company with 201-500 employees
Mar 5, 2020
The detection component is something that they have to work on.