CylanceOPTICS vs Rapid7 InsightIDR comparison

BlackBerry and Rapid7 are both solutions in the Endpoint Detection and Response (EDR) category. BlackBerry is ranked #44 with an average rating of 7.0, while Rapid7 is ranked #22 with an average rating of 7.8. BlackBerry holds a 0.5% mindshare in EDR, compared to Rapid7’s 1.2% mindshare. Additionally, 80% of BlackBerry users are willing to recommend the solution, compared to 96% of Rapid7 users who would recommend it.

CylanceOPTICS

Read 13 CylanceOPTICS reviews

818 Views
802 Comparison Views

80% willing to recommend

Rapid7 InsightIDR

Read 32 Rapid7 InsightIDR reviews

6,636 Views
1,924 Comparison Views

96% willing to recommend

CylanceOPTICS

Rapid7 InsightIDR

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 9, 2024

Rapid7 InsightIDR and CylanceOPTICS are two prominent cybersecurity solutions. CylanceOPTICS seems to have the upper hand due to its advanced feature set, despite higher pricing.

Features: Rapid7 InsightIDR integrates smoothly with other tools, provides real-time alerts, and delivers comprehensive threat detection. CylanceOPTICS offers AI-driven threat detection, minimal system impact, and high accuracy in identifying anomalies.

Room for Improvement: Users feel Rapid7 InsightIDR could benefit from less complex reporting, enhanced threat intelligence, and simplified interfaces. CylanceOPTICS users see room for improvement in user training resources, streamlined deployment processes, and better documentation.

Ease of Deployment and Customer Service: Rapid7 InsightIDR is praised for its straightforward deployment process and responsive customer service. CylanceOPTICS faces criticisms for a steeper learning curve and less intuitive setup.

Pricing and ROI: Rapid7 InsightIDR offers competitive pricing and satisfactory ROI. CylanceOPTICS, although more expensive, is justified by its advanced feature set, providing substantial ROI.

To learn more, read our detailed CylanceOPTICS vs. Rapid7 InsightIDR Report (Updated: December 2025).

Buyer's Guide

CylanceOPTICS vs. Rapid7 InsightIDR

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CylanceOPTICS

Ranking in Endpoint Detection and Response (EDR)

44th

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Rapid7 InsightIDR

Ranking in Endpoint Detection and Response (EDR)

22nd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (15th), User Entity Behavior Analytics (UEBA) (7th), Threat Deception Platforms (4th), Extended Detection and Response (XDR) (18th)

Mindshare comparison

As of January 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.5%, up from 0.2% compared to the previous year. The mindshare of Rapid7 InsightIDR is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Detection and Response (EDR) Market Share Distribution
Product	Market Share (%)
Rapid7 InsightIDR	1.2%
CylanceOPTICS	0.5%
Other	98.3%

Endpoint Detection and Response (EDR)

Featured Reviews

GauthamVakapalli

Account Manager at Teksalah

Provides reliable threat detection and response but requires better regional support

One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.

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SohailHyder

Head of Cyber Security at Super Secure

Has supported compliance needs for mid-sized organizations but lacks customization and advanced integration

If we pitch Rapid7 InsightIDR against solutions such as SIEMs from Splunk or LogRhythm, it is not as customizable as a SIEM solution is. This is where it can improve if we keep in front the feature sets of a complete SIEM solution. Most common in the market is QRadar, but it is depleting now. It has been taken over by some other products such as Splunk and LogRhythm. If we compare these things with Rapid7 InsightIDR, then there are definitely some gaps that need to be filled. Data retention is also one concern because Rapid7 InsightIDR is cloud-based and operates on a subscription model. Whatever data you want to retain, it has to be paid for separately or it has a cost. Other solutions that are on-premises can have their own infrastructure or they provide some data retention for a month or in some capacity-wise, they provide that solution to them which makes them more attractive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"CylanceOPTICS is easy to use."

"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."

"It automatically blocks the threats, helping us investigate if they harm the environment."

"One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet, unlike some other solutions."

"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."

"The solution has a high level of trust in the industry."

"You can use the solution to query certain things."

"The most valuable feature is the ability to respond to zero-day and unknown threats."

More CylanceOPTICS pros

"Scalability-wise, I rate the solution a ten out of ten. As a cloud tool, the product is highly scalable."

"The solution's initial setup is easy."

"Log search allows us to dive deep into aggregated logs and query all event types at once."

"I rate Rapid7 nine out of 10 for affordability"

"Dashboards, including the main screen, provide much-needed information at a glance, without hours of coding and sifting through logs to find it. In case of an actual security incident, I have faith that insightIDR has retained all logs in a secure manner that prevents log tampering as well."

"The web interface is great — very useful and user-friendly."

"The ability to ingest Office 365 log files, then process them into events and display them on a map."

"InsightIDR’s ability to process millions of transactions per day, and to notify me of the most critical ones, is priceless. InsightIDR has the alerts tuned, and has the ability to quickly drill down to determine the threat level."

More Rapid7 InsightIDR pros

Cons

"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."

"The product's technical support is slow."

"The reporting is very weak and not very good at all."

"Our customers would like to see more automation with respect to how threats are handled once they have been detected."

"The detection component is something that they have to work on."

"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."

"The support is inadequate because their technical people are not supportive. Since the support is not based in India, there are numerous issues."

"One minor issue that somebody mentioned was that they didn't like their management console."

More CylanceOPTICS cons

"The product allows us to make only 30 custom rules."

"Cloud risk assessment is one area where I think they need a lot of improvement."

"It takes time for the product's support team to resolve issues, making it an area of concern where improvements are required."

"One of the things that could be better is digital forensics. It is there, but it can be better. They could provide more on the endpoint detection level."

"The ability to tune the collector for custom logs would greatly help."

"The reporting is the weakest aspect. There needs to be multi-level grouping for events (for example, group by user and destination). Right now, we can do a group by user and a separate table or group by destination. But I'd be more interested in where a person was logging into instead of who was logging in or where he was logging in."

"Inability to get access to compliance reports within the solution."

"There are certain limitations with Rapid7 that I am working on."

More Rapid7 InsightIDR cons

Pricing and Cost Advice

"I would rate the pricing a three out of five."

"CylanceOPTICS is probably priced equal to other EDRs in the market."

"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."

"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."

"Rapid7 InsightIDR charges us based on the endpoints we connect to."

"I am sure that there are cheaper products out there, but none that meet so many of our needs whilst maintaining stability and usability."

"The pricing of the solution depends on the user. But there is a yearly licensing cost."

"It is more reasonably priced than other vendors."

"Rapid7 InsightIDR is priced very well and is cost-effective."

"Licensing is straightforward. If, for some reason, you don’t meet the minimum licensing requirements, there is a third-party managed service that can help."

"Rapid7 InsightIDR's pricing is reasonable but we have challenges with the Minimum Order Quantity. It is not reasonable for customers who have less than one hundred devices. If they can reduce Minimum Order Quantity, it is good. You have to pay around 5000-6000 dollars per year for the product. The pricing includes maintenance and support costs."

"Licensing is by endpoint and amount of retention time (at least ours is). Default retention was one year, but we are able to push the retention further if needed. There's also a provide-your-own-S3 option for longer retention if you don't want to pay for the additional retention years in your Rapid7 agreement."

More Rapid7 InsightIDR pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Financial Services Firm

Computer Software Company

Media Company

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	5
Large Enterprise	6

Questions from the Community

What do you like most about Blackberry Optics?

I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.

See all answers

What is your experience regarding pricing and costs for Blackberry Optics?

In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.

See all answers

What needs improvement with Blackberry Optics?

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What SOC product do you recommend?

For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...

See all answers

What do you like most about Rapid7 InsightIDR?

During simulations or demonstrations, the tool generates alerts, providing details such as the specific application, its origin, and potential threats. For instance, it can identify if an applicati...

See all answers

What is your experience regarding pricing and costs for Rapid7 InsightIDR?

The product pricing is very cheap.

See all answers

Comparisons

CrowdStrike Falcon vs CylanceOPTICS

Compared 20% of the time

Cisco Secure Endpoint vs CylanceOPTICS

Compared 18% of the time

SentinelOne Singularity Complete vs CylanceOPTICS

Compared 12% of the time

Microsoft Defender for Endpoint vs CylanceOPTICS

Compared 12% of the time

WatchGuard EPDR vs CylanceOPTICS

Compared 12% of the time

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Rapid7 InsightVM vs Rapid7 InsightIDR

Compared 6% of the time

Microsoft Sentinel vs Rapid7 InsightIDR

Compared 5% of the time

Splunk Enterprise Security vs Rapid7 InsightIDR

Compared 5% of the time

CrowdStrike Falcon vs Rapid7 InsightIDR

Compared 4% of the time

Darktrace vs Rapid7 InsightIDR

Compared 4% of the time

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Product Reports

Buyer's Guide

CylanceOPTICS

January 2026

Download CylanceOPTICS product report

Buyer's Guide

Rapid7 InsightIDR

January 2026

Download Rapid7 InsightIDR product report

Also Known As

No data available

InsightIDR

Overview

Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.

BlackBerry

Parsing hundreds of trivial alerts. Managing a mountain of data. Manually forwarding info from your endpoints. Forget that. InsightIDR instantly arms you with the insight you need to make better decisions across the incident detection and response lifecycle, faster.

Rapid7

Sample Customers

Cerdant, Washoe County School District

Liberty Wines, Pioneer Telephone, Visier

Buyer's Guide

CylanceOPTICS vs. Rapid7 InsightIDR

December 2025

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