CylanceOPTICS vs Rapid7 InsightIDR comparison

BlackBerry and Rapid7 are both solutions in the Endpoint Detection and Response (EDR) category. BlackBerry is ranked #40 with an average rating of 7.8, while Rapid7 is ranked #25 with an average rating of 8.0. BlackBerry holds a 0.3% mindshare in EDR, compared to Rapid7’s 1.2% mindshare. Additionally, 80% of BlackBerry users are willing to recommend the solution, compared to 95% of Rapid7 users who would recommend it.

CylanceOPTICS

Read 13 CylanceOPTICS reviews

524 Views
519 Comparison Views

80% willing to recommend

Rapid7 InsightIDR

Read 32 Rapid7 InsightIDR reviews

6,825 Views
1,911 Comparison Views

95% willing to recommend

CylanceOPTICS

Rapid7 InsightIDR

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 9, 2024

Rapid7 InsightIDR and CylanceOPTICS are two prominent cybersecurity solutions. CylanceOPTICS seems to have the upper hand due to its advanced feature set, despite higher pricing.

Features: Rapid7 InsightIDR integrates smoothly with other tools, provides real-time alerts, and delivers comprehensive threat detection. CylanceOPTICS offers AI-driven threat detection, minimal system impact, and high accuracy in identifying anomalies.

Room for Improvement: Users feel Rapid7 InsightIDR could benefit from less complex reporting, enhanced threat intelligence, and simplified interfaces. CylanceOPTICS users see room for improvement in user training resources, streamlined deployment processes, and better documentation.

Ease of Deployment and Customer Service: Rapid7 InsightIDR is praised for its straightforward deployment process and responsive customer service. CylanceOPTICS faces criticisms for a steeper learning curve and less intuitive setup.

Pricing and ROI: Rapid7 InsightIDR offers competitive pricing and satisfactory ROI. CylanceOPTICS, although more expensive, is justified by its advanced feature set, providing substantial ROI.

To learn more, read our detailed CylanceOPTICS vs. Rapid7 InsightIDR Report (Updated: September 2025).

Buyer's Guide

CylanceOPTICS vs. Rapid7 InsightIDR

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CylanceOPTICS

Ranking in Endpoint Detection and Response (EDR)

40th

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Rapid7 InsightIDR

Ranking in Endpoint Detection and Response (EDR)

25th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (14th), User Entity Behavior Analytics (UEBA) (5th), Threat Deception Platforms (4th), Extended Detection and Response (XDR) (17th)

Mindshare comparison

As of October 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.3%, up from 0.2% compared to the previous year. The mindshare of Rapid7 InsightIDR is 1.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Detection and Response (EDR) Market Share Distribution
Product	Market Share (%)
Rapid7 InsightIDR	1.2%
CylanceOPTICS	0.3%
Other	98.5%

Endpoint Detection and Response (EDR)

Featured Reviews

GauthamVakapalli

Account Manager at Teksalah

Provides reliable threat detection and response but requires better regional support

One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.

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Asim Naeem

Principal IT Security & Compliance at IBEX Holdings Ltd

Providing comprehensive insight into alerts while working towards AI enhancement

I definitely recommend Rapid7 InsightIDR. It is becoming better, with improvements being continuously made to the product. Right now, I do not have any advice about Rapid7 for other users because every organization or user has different criteria or multiple use cases, so I refrain from commenting on that. I rate the overall solution seven out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."

"It automatically blocks the threats, helping us investigate if they harm the environment."

"The most valuable feature is the ability to respond to zero-day and unknown threats."

"You can use the solution to query certain things."

"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."

"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."

"CylanceOPTICS is pretty stable."

"CylanceOPTICS is easy to use."

More CylanceOPTICS pros

"The UI is very good."

"Rapid7 is easy to use and deploy. It is a simple solution and has easy data pulling."

"Intelligent alerting to avoid the common problem of alert fatigue associated with traditional SIEMs."

"I like that it's a cloud-based solution."

"We were able to identify criminals attempting to login from China and put a stop on their IP locations."

"I like the tool's user analysis feature."

"Very intuitive and easy to set up."

"Log search allows us to dive deep into aggregated logs and query all event types at once."

More Rapid7 InsightIDR pros

Cons

"The product's technical support is slow."

"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."

"The product's initial setup process could be easy."

"Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process."

"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."

"The support is inadequate because their technical people are not supportive. Since the support is not based in India, there are numerous issues."

"Our customers would like to see more automation with respect to how threats are handled once they have been detected."

"Too many false positives are reported."

More CylanceOPTICS cons

"The reporting is the weakest aspect. There needs to be multi-level grouping for events (for example, group by user and destination). Right now, we can do a group by user and a separate table or group by destination. But I'd be more interested in where a person was logging into instead of who was logging in or where he was logging in."

"One of the things that could be better is digital forensics. It is there, but it can be better. They could provide more on the endpoint detection level."

"Rapid7 doesn't integrate well with all our security tools from various vendors, so we plan to switch. Many of our solutions work with Rapid7, but some do not. We are already searching for a replacement already."

"Customised alert recipients need to be added to allow better first-line action and quicker response. Configurable honeypots would be a welcome addition."

"Rapid7 InsightIDR is not intuitive to search for logs. It should be more user-friendly and improve the dashboards. We should be able to use ready-made templates instead of having to build one."

"There is a future in AI with Rapid7, however, it is not fully operated. There are certain limitations with Rapid7 that I am working on."

"The integration capabilities of the solution have certain shortcomings where improvements are required."

"Sometimes, it is hard to get the right queries to use. Currently, the tool lacks a pre-made set of queries."

More Rapid7 InsightIDR cons

Pricing and Cost Advice

"CylanceOPTICS is probably priced equal to other EDRs in the market."

"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."

"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."

"I would rate the pricing a three out of five."

"The team is very willing to work with companies. My suggestion is to call the Rapid7 sales department and see how they can help."

"The pricing and licensing are competitive."

"It is a reasonably priced solution."

"Licensing is straightforward. If, for some reason, you don’t meet the minimum licensing requirements, there is a third-party managed service that can help."

"I am sure that there are cheaper products out there, but none that meet so many of our needs whilst maintaining stability and usability."

"Rapid7 InsightIDR charges us based on the endpoints we connect to."

"Rapid7 InsightIDR is priced very well and is cost-effective."

"The pricing is good, and it is not very expensive."

More Rapid7 InsightIDR pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

20%

Computer Software Company

11%

Financial Services Firm

Insurance Company

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	5
Large Enterprise	6

Questions from the Community

What do you like most about Blackberry Optics?

I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.

See all answers

What is your experience regarding pricing and costs for Blackberry Optics?

In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.

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What needs improvement with Blackberry Optics?

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What SOC product do you recommend?

For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...

See all answers

What do you like most about Rapid7 InsightIDR?

During simulations or demonstrations, the tool generates alerts, providing details such as the specific application, its origin, and potential threats. For instance, it can identify if an applicati...

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What is your experience regarding pricing and costs for Rapid7 InsightIDR?

The product pricing is very cheap.

See all answers

Comparisons

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Compared 36% of the time

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Compared 28% of the time

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Microsoft Sentinel vs Rapid7 InsightIDR

Compared 7% of the time

CrowdStrike Falcon vs Rapid7 InsightIDR

Compared 6% of the time

Splunk Enterprise Security vs Rapid7 InsightIDR

Compared 5% of the time

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Product Reports

Buyer's Guide

CylanceOPTICS

September 2025

Download CylanceOPTICS product report

Buyer's Guide

Rapid7 InsightIDR

September 2025

Download Rapid7 InsightIDR product report

Also Known As

No data available

InsightIDR

Overview

Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.

BlackBerry

Parsing hundreds of trivial alerts. Managing a mountain of data. Manually forwarding info from your endpoints. Forget that. InsightIDR instantly arms you with the insight you need to make better decisions across the incident detection and response lifecycle, faster.

Rapid7

Sample Customers

Cerdant, Washoe County School District

Liberty Wines, Pioneer Telephone, Visier

Buyer's Guide

CylanceOPTICS vs. Rapid7 InsightIDR

September 2025

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