Cisco Secure Endpoint and CylanceOPTICS are two leading security solutions, each offering distinct features, user experiences, and pricing structures. While Cisco Secure Endpoint is praised for its comprehensive support and favorable pricing, CylanceOPTICS stands out for its cutting-edge features and robust performance, justifying its higher cost.
Features: Cisco Secure Endpoint is noted for its advanced threat detection capabilities and seamless integration with other Cisco products. It also offers automatic threat response and rich security analytics. CylanceOPTICS is known for its AI-driven threat prevention, low system impact, and detailed incident reports.
Room for Improvement: Cisco Secure Endpoint users suggest enhancements in application whitelisting, reducing false positives, and a more intuitive learning curve. CylanceOPTICS users point out that its dashboard could benefit from better customization options, more informative alerts, and additional user training resources.
Ease of Deployment and Customer Service: Cisco Secure Endpoint is generally considered easier to deploy with comprehensive customer support, including extensive documentation and responsive service teams. CylanceOPTICS installation may require higher expertise, and while customer support is helpful, it is less accessible than Cisco's.
Pricing and ROI: Cisco Secure Endpoint delivers good value for its cost, with users noting satisfactory ROI due to its pricing model and extensive feature set. CylanceOPTICS, despite being more expensive, is considered worth the investment for its unique capabilities and strong performance metrics, resulting in high satisfaction with ROI.
Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.
Cisco has good technical support, especially considering these are newer solutions compared to traditional routing and switching products.
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.
Cisco Secure Endpoint is definitely scalable.
We have not encountered any problems.
Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.
The forensic capabilities need enhancement, especially for deep forensic data collection.
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
Cisco is aggressive in pricing, making it competitive and sometimes even cheaper than other good products like CrowdStrike, Microsoft Defender, or SentinelOne.
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
Cisco Secure Endpoint is very good in machine learning, which allows it to secure offline contents even if not connected to the internet.
| Product | Market Share (%) |
|---|---|
| Cisco Secure Endpoint | 1.6% |
| CylanceOPTICS | 0.3% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 14 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
Cisco Secure Endpoint is a comprehensive endpoint security solution that natively includes open and extensible extended detection and response (XDR) and advanced endpoint detection and response (EDR) capabilities. Secure Endpoint offers relentless breach protection that enables you to be confident, be bold, and be fearless with one of the industry’s most trusted endpoint security solutions. It protects your hybrid workforce, helps you stay resilient, and secures what’s next with simple, comprehensive endpoint security powered by unique insights from 300,000 security customers and deep visibility from the networking leader.
Cisco Secure Endpoint was formerly known as Cisco AMP for Endpoints.
Reviews from Real Users
Cisco Secure Endpoint stands out among its competitors for a number of reasons. Two major ones are its ability to enable developers to easily secure their endpoints with one single operation using its management console and its advanced alerting techniques.
Tim C., an IT manager at Van Der Meer Consulting, writes, "The solution makes it possible to see a threat once and block it everywhere across all endpoints and the entire security platform. It has the ability to block right down to the file and application level across all devices based on policies, such as, blacklisting and whitelisting of software and applications. This is good. Its strength is the ability to identify threats very quickly, then lock them and the network down and block the threats across the organization and all devices, which is what you want. You don't want to be spending time working out how to block something. You want to block something very quickly, letting that flow through to all the devices and avoiding the same scenario on different operating systems."
Wouter H., a technical team lead network & security at Missing Piece BV, notes, "Any alert that we get is an actionable alert. Immediately, there is information that we can just click through, see the point in time, what happened, what caused it, and what automatic actions were taken. We can then choose to take any manual actions, if we want, or start our investigation. We're no longer looking at digging into information or wading through hundreds of incidents. There's a list which says where the status is assigned, e.g., under investigation or investigation finished. That is all in the console. It has taken away a lot of the administration, which we would normally be doing, and integrated it into the console for us."
Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.
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