CylanceOPTICS Reviews

We are an IT company and this is one of the solutions that we implement for our customers. I am a pre-sales solution architect in charge of cybersecurity.

The primary use of Cylance is endpoint detection and response (EDR). This solution moves away from traditional EDR to more advanced endpoint protection.

The most valuable feature is the ability to respond to zero-day and unknown threats. This is what is most often talked about by our customers. They want to pay to protect their endpoints.

Our customers would like to see more automation with respect to how threats are handled once they have been detected.

More advanced machine learning capability would improve Cylance.

I have six months of experience with Cylance.

Our customers use this solution on a daily basis and we haven't heard any complaints about stability.

I have worked with solutions from several vendors. The most popular vendor for security among customers is Palo Alto, but that is for next-generation firewall solutions. The Palo Alto endpoint solution, Traps, is never talked about.

Symantec and Trend Micro have traditional endpoint protection solutions but we are focused on Cylance and recommend it. 

I have not received much feedback but Cylance seems to be able to meet our customers' requirements for the time being.

I would rate this solution a seven out of ten.

CylanceOPTICS is easy to use. 

The product's technical support is slow. 

I have been using the product for three years. 

CylanceOPTICS is easy to use. 

I rate the solution a nine out of ten. 

We use it to detect and quarantine malware before it executes in the environment.

The product's most valuable features are auto-containment and script control. It automatically blocks the threats, helping us investigate if they harm the environment. It can also lock down the machine for investigation purposes.

The product's initial setup process could be easy. 

We have been using CylanceOPTICS for four years. At present, we use the latest version.

I rate the product's stability a ten out of ten.

We have more than 20 CylanceOPTICS users in our organization and different subsidiaries. I rate its scalability a ten out of ten.

The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.

We used Kaspersky before. We switched to CylanceOPTICS, which is AI-based and provides EDR features.

The initial setup process is complex regarding integrating with the log management system. It requires assistance from the support team. It involves configuring different policies, including Guard Zero, Guard One, Guard Two, and so on. The transitioning process takes around three months to complete. It can be deployed on GitTrust.

I recommend CylanceOPTICS to other companies and rate it a ten out of ten. It is a user-friendly product.