CylanceOPTICS vs Datto Endpoint Detection and Response (EDR) comparison

CylanceOPTICS vs. Datto Endpoint Detection and Response (EDR)

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cortex XDR by Palo Alto Net...

Mindshare comparison

As of March 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.4%, down from 4.0% compared to the previous year. The mindshare of CylanceOPTICS is 0.6%, up from 0.2% compared to the previous year. The mindshare of Datto Endpoint Detection and Response (EDR) is 1.5%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Detection and Response (EDR) Mindshare Distribution
Product	Mindshare (%)
Cortex XDR by Palo Alto Networks	3.4%
Datto Endpoint Detection and Response (EDR)	1.5%
CylanceOPTICS	0.6%
Other	94.5%

Endpoint Detection and Response (EDR)

Featured Reviews

ABHISHEK_SINGH

Senior Process Expert at A.P. Moller - Maersk

Gained full visibility and streamlined threat detection through behavior-based insights and AI integration

Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.

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GauthamVakapalli

Account Manager at Teksalah

Provides reliable threat detection and response but requires better regional support

One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.

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reviewer2406663

Director at a computer software company with 11-50 employees

Effective risk response, easy deployment, and enhanced security

They use Datto EDR as part of the solutions that we supply Datto EDR has helped reduce overall security incident costs by fifteen percent. The ease of deployment has been good, and the responsiveness of the application to risks has been quite effective. The inclusion of web filtering would be…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"If any application performs suspicious activities, such as changing registries or modifying other applications, Cortex XDR detects and blocks the entire application."

"Best solution for avoiding security breaches, malware attacks, and other kinds of security issues."

"On a scale from one to ten, I would rate Cortex XDR by Palo Alto Networks a nine."

"Being a cloud solution it is very flexible in serving internal and external connections and a broad range of devices."

"It collects and caches and the knowledge of machine learning from different customers to take to the cloud. It makes it better to use for everybody. It allows for quick learning and updates and can, therefore, offer zero-day malware security. This sharing of metadata helps make the solution very safe."

"There has been a significant reduction of approximately 70% to 80% in our internal MTTR and MTTD metrics, now around five to eight minutes whereas previously it was hours, which has helped tremendously."

"We've had a significant increase in blocking with a decrease in false positives, because it's looking at how the files work, not just a list of files that it's been told to look for."

"The anti-exploit is impenetrable. We chose Traps because it is the only product that we were not able to get anything past."

More Cortex XDR by Palo Alto Networks pros

"You can use the solution to query certain things."

"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."

"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."

"The solution has a high level of trust in the industry."

"It's pretty unintrusive"

"CylanceOPTICS is easy to use."

"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."

"It automatically blocks the threats, helping us investigate if they harm the environment."

More CylanceOPTICS pros

"The most valuable feature of Datto EDR is the visibility of the endpoints."

"The insight that the solution provides is the most valuable aspect. The security scanning they do is excellent."

"Datto Endpoint Detection and Response is a perfect product for endpoint security."

"The ease of deployment has been good."

Cons

"I would like to see better protection, specifically to protect email applications."

"Enhancing UI simplicity and playbook flexibility are areas that could benefit from more low-code automation options for smoother integrations."

"In general, the price could be more competitive."

"Limited remote connection."

"The downsides of Cortex XDR by Palo Alto Networks are that in many incidents, when I enter the causality chain, there are numerous logs."

"The server sometimes stops continuously to check things so it would be helpful to receive access updates or technical reasons."

"It would be better if they could educate the customers more. Some sort of seminars and roadshows will help educate the customers and show what the product can do. The price could be better. It would also help if they had a team for deployment and support."

"For Cortex XDR by Palo Alto Networks, if I had to point out improvements, I would say the UI is still somewhat difficult for beginners."

More Cortex XDR by Palo Alto Networks cons

"The reporting is very weak and not very good at all."

"Too many false positives are reported."

"The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions"

"The product's initial setup process could be easy."

"It takes more time to investigate or dig up and understand what's going on."

"Our customers would like to see more automation with respect to how threats are handled once they have been detected."

"The support is inadequate because their technical people are not supportive. Since the support is not based in India, there are numerous issues."

"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."

More CylanceOPTICS cons

"The deployment of the solution right now is terrible. We find it to be very bad. It could be improved enormously."

"The solution could improve by having more deployment methods."

"The solution should allow the automation of playbooks."

"The inclusion of web filtering would be good."

Pricing and Cost Advice

"I don't recall what the cost was, but it wasn't really that expensive."

"Compared to CrowdStrike, Cortex XDR is an expensive solution."

"Cortex XDR by Palo Alto Networks is quite an expensive solution."

"The solution has one subscription for endpoint protection and one subscription for detection and response. The two licenses combined give you the BRO version."

"If one wishes to work with another team or large number of users at a future point, he must purchase a license for them."

"Our customers have expressed that the price is high."

"We didn't have to pay any additional fee for the cloud instance. It just came with the renewal, which was nice."

"Cortex XDR’s pricing is very reasonable."

More Cortex XDR by Palo Alto Networks pricing and cost advice

"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."

"CylanceOPTICS is probably priced equal to other EDRs in the market."

"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."

"I would rate the pricing a three out of five."

"Datto Endpoint Detection and Response is not an expensive solution."

"There is an annual license to use this solution. The price of the solution can be expensive depending on the company."

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Top Industries

By visitors reading reviews

Computer Software Company

Manufacturing Company

Financial Services Firm

Comms Service Provider

Manufacturing Company

11%

Healthcare Company

10%

Comms Service Provider

Financial Services Firm

Computer Software Company

13%

Comms Service Provider

12%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	20
Large Enterprise	47

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	4

No data available

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One

Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...

Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)

Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...

How is Cortex XDR compared with Microsoft Defender?

Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...

What is your experience regarding pricing and costs for Blackberry Optics?

In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the...

What needs improvement with Blackberry Optics?

One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitat...

What is your primary use case for Blackberry Optics?

One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet, un...

What is your experience regarding pricing and costs for Infocyte HUNT?

The price is quite low. On a scale of one to ten, I would rate it a four, meaning it is quite cheap.

What needs improvement with Infocyte HUNT?

The inclusion of web filtering would be good.

What is your primary use case for Infocyte HUNT?

They use Datto EDR as part of the solutions that we supply.

Microsoft Defender for Endpoint vs Cortex XDR by Palo Alto Networks

Comparisons

Compared 9% of the time

SentinelOne Singularity Complete vs Cortex XDR by Palo Alto Networks

Compared 6% of the time

CrowdStrike Falcon vs Cortex XDR by Palo Alto Networks

Compared 4% of the time

Cortex XSIAM vs Cortex XDR by Palo Alto Networks

Compared 4% of the time

Symantec Endpoint Security vs Cortex XDR by Palo Alto Networks

Compared 3% of the time

More Cortex XDR by Palo Alto Networks Competitors

CrowdStrike Falcon vs CylanceOPTICS

Compared 13% of the time

Cisco Secure Endpoint vs CylanceOPTICS

Compared 10% of the time

Microsoft Defender for Endpoint vs CylanceOPTICS

Compared 9% of the time

Rapid7 InsightIDR vs CylanceOPTICS

Compared 8% of the time

Kaspersky Endpoint Security for Business vs CylanceOPTICS

Compared 5% of the time

More CylanceOPTICS Competitors

SentinelOne Singularity Complete vs Datto Endpoint Detection and Response (EDR)

Compared 16% of the time

CrowdStrike Falcon vs Datto Endpoint Detection and Response (EDR)

Compared 13% of the time

Microsoft Defender for Endpoint vs Datto Endpoint Detection and Response (EDR)

Compared 9% of the time

Intercept X Endpoint vs Datto Endpoint Detection and Response (EDR)

Compared 7% of the time

Bitdefender GravityZone EDR vs Datto Endpoint Detection and Response (EDR)

Compared 6% of the time

More Datto Endpoint Detection and Response (EDR) Competitors

Product Reports

Cortex XDR by Palo Alto Networks

Download Cortex XDR by Palo Alto Networks product report

CylanceOPTICS

Download CylanceOPTICS product report

Endpoint Detection and Response (EDR)

Download Datto Endpoint Detection and Response (EDR) product report

Datto Endpoint Detection and Response (EDR) report

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps

No data available

Infocyte HUNT

Overview

Cortex XDR by Palo Alto Networks provides advanced threat detection with AI-driven endpoint protection and seamless integration, ensuring multi-layered security and automatic threat response.

Cortex XDR is designed to safeguard endpoints against malware and suspicious activities. It offers advanced threat detection and response capabilities using behavioral analysis, AI, and machine learning. It seamlessly integrates with security infrastructures, providing endpoint security, firewall integration, and enhanced visibility in both cloud-based and on-premises environments.

What are the key features of Cortex XDR?

Advanced Threat Detection: Uses AI and machine learning for proactive threat identification.
Multi-layered Security: Combines various security measures for comprehensive protection.
Endpoint Protection: Safeguards against malware and exploits.
Behavioral Analysis: Monitors suspicious activity for early detection.
Automatic Threat Response: Automates responses to neutralize threats.

What benefits should users expect?

Ease of Use: Simplifies security management with intuitive design.
Resource Efficiency: Minimizes impact on system resources.
Integration Capabilities: Works well with existing security setups.
Reduced Analyst Workload: Automates processes to decrease manual intervention.

Organizations in diverse sectors deploy Cortex XDR to protect against malware, leveraging its advanced threat detection capabilities. Its integration with existing security infrastructures appeals to those seeking comprehensive protection in both cloud and on-premises environments, providing enhanced visibility and threat intelligence.

Palo Alto Networks

Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.

BlackBerry

With Datto Endpoint Detection and Response (EDR) you can detect and respond to advanced threats. Datto EDR is an easy to use cloud based EDR solution that's designed for Managed Service Providers (MSPs).

datto

Sample Customers

CBI Health Group, University Honda, VakifBank

Cerdant, Washoe County School District

Check Point Software, PwC, Grant Thornton, AT&T, DHL, U.S. Department of Defense

CylanceOPTICS vs. Datto Endpoint Detection and Response (EDR)