Compare BlueCat vs Fortra

BlueCat

Based on 60 reviews.

Fortra

Based on 200 reviews.

Latest Research

Buyer's Guide

Fortra's Intermapper vs. LiveNX

April 2026

Fortra's Intermapper vs. LiveNX

Updated: April 2026

Buyer's Guide

Fortra's Intermapper vs. LiveNX

April 2026

LiveNX vs. Fortra's Intermapper

Updated: April 2026

Sample Customers

OmniPeek

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy

LiveNX

Tampa Electric, Digital First Media, Allscripts, Boxwood Technology

LiveSP

Darpa, Hanover, AT&T, Cardinal Health, Dillard's, Alaska Airlines

LiveAssurance

MasterCard, Bloomberg, Comcast, Office Depot, O'Reilly Auto Parts, Prudential, Wyndham Worldwide, iRobot, Leumi, Pelephone, Sheetz, Travelex

Fortra's Intermapper

Greater Media Detroit, University of British Columbia, Don's Farm Supply

Fortra's Network Server Suite

Mizuno USA, SunGard, City of Corpus Cristi, Plan International

Popular Solutions

17 reviews

3 reviews

2 reviews

73 reviews

20 reviews

4 reviews

Top Industries

Manufacturing Company

10%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Financial Services Firm

11%

Computer Software Company

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bob Fuller
Engineering Specialist at Community Health Systems
Predominantly, my use cases for BlueCat Integrity include DDI, DHCP, and DNS services within our organization.
Read full review of BlueCat Integrity »
Ashwani Bansal
Senior Solution Consultant at Orange
For observability, I use ThousandEyes, LiveSP, and LiveAction LiveNX for service provider networks. I am actually a...
Read full review of LiveNX »
LeandroFreitas
Senior Network Engineer at a tech vendor
In our network, BlueCat Edge acts as the central point of contact for all DNS requests. It essentially functions like...
Read full review of BlueCat Edge »
AjayKumar19
Senior Software Engineer at Microchip Technology Inc.
I have been working with the OmniPeek product for almost two years at the start of my career, primarily using it for...
Read full review of OmniPeek »
Anonymous User
Chief of IT Architecture at a financial services firm
My organization comprises a financial institution and a technology company. BlueCat Infrastructure Assurance, an...
Read full review of LiveAssurance »

Review 1 of 5

Anuj Bhagwat
Dev Ops Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Jane Rachma Kiniti
IT Project Manager at Labo des histoires
My main use case for Automate is automating my everyday tasks, such as reporting, task assignment, and updating...
Read full review of Fortra's Automate »
BrandoDiego
System Engineer/Consultant at Notable Frontier Sdn Bhd
I work with Fortra's Digital Guardian as a consultant. As of now, I am using Fortra's Digital Guardian for Endpoint...
Read full review of Fortra's Digital Guardian »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Ravi Kumar Dake
Software Developer at a computer software company
Basically, Globalscape EFT is used for file management transfer, and we use the secure protocol. First, we begin with...
Read full review of Globalscape EFT »

Review 1 of 5

Customer Service

Nirmesh Solanki
Network DevOps at a pharma/biotech company
They can improve their support for the CDNV application, which is Cloud Discovery and Visibility. I had to chase...
Read full review of BlueCat Integrity »
LeandroFreitas
Senior Network Engineer at a tech vendor
We truly value the professional support offered by BlueCat. While it is a paid service, their expertise is excellent,...
Read full review of BlueCat Integrity »
Salman Rahman
Cyber Security IT Engineer at a financial services firm
While we utilize Datadog's remote checkup for on-premise devices rather than the cloud-based BlueCat Infrastructure...
Read full review of LiveAssurance »
GovindSingh
Senior Security Consultant at a consultancy
BlueCat's customer support, particularly its solutions team, has been excellent. While I've collaborated extensively...
Read full review of BlueCat Integrity »
Mahesh Doshi
IT at a energy/utilities company
If enhancements are not required, then support for the product is good. The solution was a new product so we wanted...
Read full review of LiveNX »
Sham Prabhakaran
Senior Network Engineer, DDI at a wireless company
The technical support by BlueCat is excellent. I would rate their support a nine out of ten.
Read full review of BlueCat Integrity »
Saurabh Manik Salunke
Senior Consultant at a tech services company
Technical support is knowledgeable but responses are often delayed.
Read full review of BlueCat Integrity »
David Muscat
Principal Architect, System Design /Enterprise-Hybrid Cloud DNS Lead at a healthcare company
I would rate them a solid nine out of ten. They are there. They always jump in when we have an issue. The issues are...
Read full review of BlueCat Edge »
Sanchit Makkar
Soc For Ddi at a tech consulting company
BlueCat customer support is really friendly. We have a weekly call set up with BlueCat support team wherein they...
Read full review of BlueCat Integrity »
Bob Stiles
Cyber Security Architect Engineer at a financial services firm
Customer support is very good, with knowledgeable and eager staff.
Read full review of LiveAssurance »
Bob Fuller
Engineering Specialist at Community Health Systems
I contact support maybe once a month. They are amazing. Just recently, I was able to upgrade our support contract as...
Read full review of BlueCat Integrity »
Ryan Michael Patterson
Senior Security Engineer at a tech services company
My recent experience with BlueCat's technical support has been excellent. Their deep understanding of the platform is...
Read full review of BlueCat Integrity »
Bob Fuller
Engineering Specialist at Community Health Systems
It was very easy with guided assistance from BlueCat Integrity teams. The key reason why it made it so much easier...
Read full review of BlueCat Integrity »
LeandroFreitas
Senior Network Engineer at a tech vendor
We're very impressed with BlueCat's premium support service. They're highly engaged, holding bi-weekly meetings to...
Read full review of BlueCat Edge »
David Muscat
Principal Architect, System Design /Enterprise-Hybrid Cloud DNS Lead at a healthcare company
They're hands down fabulous. They're there in a pinch. We use their enterprise solution for support, and they are...
Read full review of BlueCat Integrity »
Henk-Jan Dennenberg
IT Admin/Network engineer at jfsg
I would rate them a nine out of ten.
Read full review of Micetro »
Anonymous User
IT Manager, Network Engineering at a retailer
Their tech support is awesome.
Read full review of LiveNX »
Anonymous User
Infrastructure Services Manager at a transportation company
Their tech support is good once you get to them. They are hard to reach, and they're obviously not at the drop of a...
Read full review of LiveNX »
Anonymous User
System Engineer at a aerospace/defense firm
Their technical support is good. The previous solution that we were using was open source. BlueCat's technical...
Read full review of BlueCat Integrity »
Anonymous User
IT Engineer at a construction company
The standard support was fairly good; response time varied depending on the issue. We have since upgraded our support...
Read full review of BlueCat Edge »
reviewer98645120
Senior Technology Services Specialist at FedEx
I have not had personal interactions with LiveAction's support team.
Read full review of LiveNX »
Anonymous User
Director feature network at a tech consulting company
The customer service and support team is constantly growing. It is good when you get the right people, who are...
Read full review of LiveNX »
Anonymous User
Lead Engineer at a consultancy
BlueCat Integrity's professional DNS and support services are excellent, and I would give them a rating of ten out of...
Read full review of BlueCat Integrity »
Anonymous User
Senior systems specialist at a tech services company
I have never contacted technical support.
Read full review of OmniPeek »
Benjamin Hodzic
Chief Mission Critical Communications at United Nations
The technical support is terrible and I give it a minus one hundred.
Read full review of LiveNX »
Frederic Girard
Developer for DDI Team at Cgi Deutschland KG
I've contacted BlueCat Gateway technical support, and the team responds quickly. Sometimes, when I have a more...
Read full review of BlueCat Gateway »
Anonymous User
Network Engineer at a healthcare company
I love their customer service. They are pretty awesome. I've been working with them over the last few weeks on the...
Read full review of BlueCat Integrity »
Omar Carrillo
Cybersecurity & Privacy Executive at Access Quality
BlueCat Integrity's technical support is unsatisfactory because they are slow to respond, and we consistently find...
Read full review of BlueCat Integrity »
Anonymous User
Senior Cloud Engineer at a insurance company
Awesome customer service from BlueCAT whenever we needed.
Read full review of BlueCat Integrity »
Igor Savic
DevOps at a marketing services firm
My experience with customer support was very good. We had not major issues, only minor ones working with BlueCat and...
Read full review of BlueCat Integrity »

Review 1 of 30

Akinwale Sekiteri
Managing Partner at Teksphere Global Services Limited
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Globalscape EFT »
Vidyasagar Gupta
File Transfer Analyst at IG Group
For technical support, I would rate it a 7.5. If I had to give a solid number for support, it would be a 7.5.
Read full review of GoAnywhere MFT »
Anuj Bhagwat
Dev Ops Engineer at a computer software company
I would rate the technical support for Fortra's Automate an eight or eight point five.
Read full review of Fortra's Automate »
Rohan Suryawanshi
Senior Software Engineer at Opcito Technologies
The technical support for GoAnywhere MFT is very responsive. We have raised many tickets, and the support engineers...
Read full review of GoAnywhere MFT »
Virginia Kanyi
Customer Service Manager at techmastiff
Their support is good. I would rate their technical support a nine out of ten.
Read full review of GoAnywhere MFT »
Manik Singh
Penetration Tester at Essen Vision Software
Customer support is excellent and very helpful.
Read full review of GoAnywhere MFT »
Ibidapo Ibrahim
Head of IT Infrastructure at a non-tech company
The technical support that we used was through Digital Guardian's partner which was horrible.
Read full review of Digital Guardian »
Jayamahavarshini S
Software Engineer Intern at a university
I struggled initially while setting the automation process, and at that time I needed customer support. There is live...
Read full review of GoAnywhere MFT »
Sumit Mundik
Application Development Senior Analyst at Accenture
We troubleshoot errors ourselves so have not needed technical support.
Read full review of Globalscape EFT »
Manojkumar Reddy
Associate Technology Consultant at a tech vendor
The customer support is quite good. Whenever we face issues with the product, the customer support does not take much...
Read full review of GoAnywhere MFT »
Steve Ballantyne
Network Infrastructure Security Architect at Knox Community Hospital
The technical support is great. They provide quality responses.
Read full review of GoAnywhere MFT »
Prakhar Agarwal
Cloud Engineer at a tech consulting company
The technical support team provides delayed solutions.
Read full review of GoAnywhere MFT »
Anthony Tuhame
Information Technology Manager
I rate the technical support for GoAnywhere MFT at eight or nine out of ten.
Read full review of GoAnywhere MFT »
Chandan Yadav
Tech Consultant at BTPL
While the technical support team is knowledgeable, their response time for critical issues needs improvement. A...
Read full review of GoAnywhere MFT »
Anonymous User
Senior Developer/Analyst at Lamps Plus
The technical support has been fine. It has been useful each time we've reached out to them, unless we find a little...
Read full review of GoAnywhere MFT »
Anonymous User
Chief Administrative Officer at rpa total centroamerica
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Fortra's Automate »
Anonymous User
Cloud Engineer II at a tech vendor
I did not contact technical support or customer support for GoAnywhere MFT because I did not encounter any issues.
Read full review of GoAnywhere MFT »
Selvin Hernandez
Tech Support II at a insurance company
The quality of the support for GoAnywhere MFT is pretty good when they have knowledge of what's going on. We usually...
Read full review of GoAnywhere MFT »
Anonymous User
Senior Application Analyst at a healthcare company
The support could be enhanced a little bit. I know they are pushing numbers, but when they ask you to tell them what...
Read full review of GoAnywhere MFT »
Anonymous User
Business Intelligence Developer at Food distribution company
The individuals who provide support are very knowledgeable about their product, and we don't go through multiple...
Read full review of GoAnywhere MFT »
Anonymous User
IT & Security Manager at a manufacturing company
We did not require any support. It is very simple. We are only using the file transfer, so it is very simple.
Read full review of GoAnywhere MFT »
Ton Roelandse
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy
We had Professional Services included and from a service perspective, I think that they are good. However, they are...
Read full review of Fortra's Automate »
Sukhbir Singh
IT Service Management Professional - Applications at a tech vendor
I would give technical support a rating of 10/10. They are very knowledgeable.
Read full review of Globalscape EFT »
Anonymous User
Head IT Engineering and Infrastructure at a tech services company
Technical support has been fine.
Read full review of Fortra's Intermapper »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of Fortra's Intermapper »
Anonymous User
FI Technical Lead at a university
If I had to rate the support, I would rate it as an eight on a scale from one to ten. I haven't dealt with them...
Read full review of GoAnywhere MFT »
Anonymous User
Senior Technical Engineer at a tech vendor
Their technical support is nice. I am satisfied with them.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Manager Managed File Transfer at a tech services company
When it comes to technical support, I would give it a rating of three. The technical support is slow to respond and...
Read full review of GoAnywhere MFT »
Robert Girth
Chief Technology Officer at DOB Systems LLC
Their support definitely has your back in getting things sorted out. They are very responsive and have been able to...
Read full review of Fortra's Automate »
Venugopal Janga
Solutions & Data Architect at AstraZeneca
Their technical support is good. There are two or three levels of support. Recently, they have assigned a Technical...
Read full review of Globalscape EFT »

Review 1 of 30

Technical Support

No Data Available

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