Compare BlueCat vs Progress Software

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy

LiveNX

Tampa Electric, Digital First Media, Allscripts, Boxwood Technology

LiveSP

Darpa, Hanover, AT&T, Cardinal Health, Dillard's, Alaska Airlines

LiveAssurance

MasterCard, Bloomberg, Comcast, Office Depot, O'Reilly Auto Parts, Prudential, Wyndham Worldwide, iRobot, Leumi, Pelephone, Sheetz, Travelex

WhatsUp Gold

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Popular Solutions

11 reviews

3 reviews

2 reviews

2 reviews

7 reviews

4 reviews

Top Industries

Manufacturing Company

11%

Computer Software Company

10%

Financial Services Firm

Healthcare Company

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vinal-Patel
Network Architect, internally known as Network Transformation Lead at a pharma/biotech company
I use OmniPeek for several use cases. Firstly, I use it for application performance, especially during acquisitions...
Read full review of OmniPeek »
Ashwani Bansal
Senior Solution Consultant at a comms service provider
For observability, I use ThousandEyes, LiveSP, and LiveAction LiveNX for service provider networks. I am actually a...
Read full review of LiveNX »
Ian Slade
Sr. Manager Network Engineering and Architecture at a tech vendor
We use Integrity for DNS, DHCP, and IP address management. It provides a means to track our public and internal IP...
Read full review of BlueCat Integrity »
Anonymous User
Chief of IT Architecture at a financial services firm
My organization comprises a financial institution and a technology company. BlueCat Infrastructure Assurance, an...
Read full review of LiveAssurance »
Anonymous User
Enterprise Architect at a financial services firm
We primarily use BlueCat Edge for our entire internal infrastructure and all internal clients for all DNS resolution...
Read full review of BlueCat Edge »

Review 1 of 5

Kiran Raju L
Project Manager at a consultancy
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of MOVEit »
Walter Ochieng Odhiambo
Software Engineer and Tester at a comms service provider
I use Chef day-to-day to manage infrastructure, create version control, and automate deployment for applications that...
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at a tech vendor
Our company uses the solution for performance and automation testing. The solution is very helpful for media and...
Read full review of Telerik Test Studio »
Dixit Singla
Staff Engineer at a tech vendor
My main use case for MarkLogic is primarily for health and insurance companies, and secondarily for publishers who...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at a manufacturing company
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Sham Prabhakaran
Senior Network Engineer, DDI at a wireless company
The technical support by BlueCat is excellent. I would rate their support a nine out of ten.
Read full review of BlueCat Integrity »
David Muscat
Principal Architect, System Design /Enterprise-Hybrid Cloud DNS Lead at a healthcare company
They're hands down fabulous. They're there in a pinch. We use their enterprise solution for support, and they are...
Read full review of BlueCat Integrity »
Kunwar Preet Singh Sodhi
Test lead at a tech services company
Every time we sought help from the technical support team, they provided us with the assistance we needed. They were...
Read full review of OmniPeek »
Ian Slade
Sr. Manager Network Engineering and Architecture at a tech vendor
I rate BlueCat support six out of 10. They used to have a free technical account manager for enterprise deployments....
Read full review of BlueCat Integrity »
David Muscat
Principal Architect, System Design /Enterprise-Hybrid Cloud DNS Lead at a healthcare company
I would rate them a solid nine out of ten. They are there. They always jump in when we have an issue. The issues are...
Read full review of BlueCat Edge »
Srinivasan-V
DDI Engineer at a recruiting/HR firm
The technical support is responsive and they have resolved any issues we have had.
Read full review of BlueCat Integrity »
Salman Rahman
Cyber Security IT Engineer at a financial services firm
While we utilize Datadog's remote checkup for on-premise devices rather than the cloud-based BlueCat Infrastructure...
Read full review of LiveAssurance »
Nirmesh Solanki
Network DevOps at a pharma/biotech company
They can improve their support for the CDNV application, which is Cloud Discovery and Visibility. I had to chase...
Read full review of BlueCat Integrity »
Venkat Lkmula
Tech spesialist at a tech services company
The support from OmniPeek is good. You need to know where to look when you are facing issues, and you can click for...
Read full review of OmniPeek »
Vinal-Patel
Network Architect, internally known as Network Transformation Lead at a pharma/biotech company
The technical support from OmniPeek is really great. I would rate them eight or nine out of ten.
Read full review of OmniPeek »
Bob Fuller
Engineering Specialist at a healthcare company
I contact support maybe once a month. They are amazing. Just recently, I was able to upgrade our support contract as...
Read full review of BlueCat Integrity »
Bob Stiles
Cyber Security Architect Engineer at a financial services firm
Customer support is very good, with knowledgeable and eager staff.
Read full review of LiveAssurance »
Keerthi Kumar Sangaraju
Technology Manager at a tech services company
BlueCat's technical support is very good.
Read full review of BlueCat Integrity »
GovindSingh
Senior Security Consultant at a consultancy
BlueCat's customer support, particularly its solutions team, has been excellent. While I've collaborated extensively...
Read full review of BlueCat Integrity »
LeandroFreitas
Senior Network Engineer at a computer software company
We're very impressed with BlueCat's premium support service. They're highly engaged, holding bi-weekly meetings to...
Read full review of BlueCat Edge »
Ryan Michael Patterson
Senior Security Engineer at a tech services company
My recent experience with BlueCat's technical support has been excellent. Their deep understanding of the platform is...
Read full review of BlueCat Integrity »
Saurabh Manik Salunke
Senior Consultant at a tech services company
Technical support is knowledgeable but responses are often delayed.
Read full review of BlueCat Integrity »
Douglas Padilha
Network Engineer at a tech vendor
I am satisfied with its customer service and support. I would rate it eight out of ten.
Read full review of BlueCat Integrity »
Donatas-Bukelis
Project Manager at a construction company
In the limited contact I have had with BlueCat Integrity's support, they have been excellent.
Read full review of BlueCat Integrity »
Anonymous User
Chief of IT Architecture at a financial services firm
The BlueCat support is great.
Read full review of LiveAssurance »
reviewer98645120
Senior Technology Services Specialist at a transportation company
I have not had personal interactions with LiveAction's support team.
Read full review of LiveNX »
Anonymous User
Infrastructure Services Manager at a transportation company
Their tech support is good once you get to them. They are hard to reach, and they're obviously not at the drop of a...
Read full review of LiveNX »
Frederic Girard
Developer for DDI Team at a computer software company
I've contacted BlueCat Gateway technical support, and the team responds quickly. Sometimes, when I have a more...
Read full review of BlueCat Gateway »
Anonymous User
System/Network Administrator at a manufacturing company
I have never had to contact technical support.
Read full review of BlueCat Edge »
Anonymous User
Network Architect at a financial services firm
The support is very good. They can provide us with solutions to pretty much any weird requests we come up with. They...
Read full review of BlueCat Integrity »
Benjamin Hodzic
Chief Mission Critical Communications at a international affairs institute
The technical support is terrible and I give it a minus one hundred.
Read full review of LiveNX »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support of LiveAction LiveNX are rated at 4 out of 10.
Read full review of LiveNX »
Anonymous User
IT Manager, Network Engineering at a retailer
Their tech support is awesome.
Read full review of LiveNX »
Anonymous User
Senior Cloud Engineer at a insurance company
Awesome customer service from BlueCAT whenever we needed.
Read full review of BlueCat Integrity »
Anonymous User
Senior systems specialist at a tech services company
I have never contacted technical support.
Read full review of OmniPeek »

Review 1 of 30

Murat Gultekin
Presales Consultant - Solution Architect at a computer software company
Support for Chef could be better. It needs improvement.
Read full review of Chef »
Sai Chandra
Principal Engineer at a tech vendor
Customer support is quite good.
Read full review of Chef »
Argha Das
Senior Associate at a consultancy
I didn't need to contact the support because I was actually part of the development team, so I was involved in...
Read full review of MOVEit »
TariqSiddiqui
Principal DevOps engineer at a tech vendor
I have never used Chef's customer support because we have mostly fixed our issues through code changes on our end.
Read full review of Chef »
IshtiaqKhalil
Information Security Engineer at a financial services firm
Based on our experience, our interactions with customer service and support have been minimal, which we consider a...
Read full review of Kemp LoadMaster »
Janelle Willis
Sr. Software Configuration Administrator at a tech services company
I have never contacted technical support.
Read full review of MOVEit »
PeterForster
Senior Consultant at a tech services company
I have never seen a vendor offer such great support to users, to be honest. I rate the technical support a ten out of...
Read full review of Kemp LoadMaster »
Anonymous User
Product specialist Network Monitoring, Troubleshooting and Security Solutions at a construction company
The tech support is the same as that concerning the MPN part.
Read full review of Flowmon »
ShivekRughoobur
System Engineer at a tech services company
I've never had contact with technical support.
Read full review of Telerik Test Studio »
Anonymous User
Information Technology Manager
Their customer service and tech support are excellent. Their technical support team leads you in the right direction....
Read full review of Kemp LoadMaster »
Mahmoud Abd El-Rasol
Network Manager at a financial services firm
I have contacted local support here in Egypt. I had a good experience.
Read full review of WhatsUp Gold »
Anonymous User
Vice President Strategic Development at a hospitality company
Technical support is great. It's 24/7, 365 days a year.
Read full review of Progress OpenEdge RDBMS »
Anonymous User
IT Services Manager at a transportation company
The Kemp support team is outstanding. They were very helpful; not only did they help us to better understand the...
Read full review of Kemp LoadMaster »
Anonymous User
Network and System Administrator
Service is great, easy to work with, and always responsive.
Read full review of Kemp LoadMaster »
John ONeill
Principle consultant at a financial services firm
Customer Service: I have used the managed MDBA service that Progress Software Professional Services offer. They are...
Read full review of Progress OpenEdge RDBMS »
Anonymous User
Network Engineer at a government
We don't use technical support very often, but when we have, we've had good experiences.
Read full review of WhatsUp Gold »
Olayinka Adetijanwa
Solution Architect at a tech services company
I rate customer service and support a ten out of ten.
Read full review of Kemp LoadMaster »
Wil Whitlark
Lead DevOps Engineer at a non-tech company
I've contacted them before about the same issues that I have mentioned for improvement. Because Chef is being...
Read full review of Chef »
Anonymous User
IT Specialist at a energy/utilities company
AMAZING! Their support team is US-based and quick to answer, help troubleshoot, solve problems.
Read full review of Kemp LoadMaster »
Muhammed Shafi
CCIE Certified Engineer at a tech services company
Four out of 10.
Read full review of WhatsUp Gold »
Anonymous User
Network and System Administrator at a healthcare company
We had contact with customer service/technical support for the license renewal and i can say the contact was very...
Read full review of Kemp LoadMaster »
Alastair Brand
MD at a recruiting/HR firm
Technical support is good.
Read full review of WhatsUp Gold »
JimRyan
IT Manager at a manufacturing company
Support has been easy to deal with. I have only needed to contact them a few times during the initial setup. Once...
Read full review of Kemp LoadMaster »
Joel Backshat
CTO at a tech services company
I would rate the technical support as a ten out of ten. Amazon is a great partner.
Read full review of Chef »
Anonymous User
Senior Systems Analyst at a manufacturing company
The customer service was great! They helped me to quickly resolve two licensing-related issues with our additional...
Read full review of Kemp LoadMaster »
Fareed Afser
Associate Engineer at a real estate/law firm
The support team takes a lot of time to provide resolutions.
Read full review of Kemp LoadMaster »
Anonymous User
DevOps Director at a tech vendor
Because we're using the open software, we never get a chance to call their support. We just use the community...
Read full review of Chef »
Anonymous User
IT Engineer at a tech services company
Technical support is A+. They were great in our migration process and even went to assist us with questions that we...
Read full review of Kemp LoadMaster »
Anonymous User
Network Administrator 2 at a financial services firm
Anytime we have issues they are quick to respond and we are giving a tech that knows the answer. We are not handed...
Read full review of Kemp LoadMaster »
AviShitrit
Senior Cyber Security Architect at a manufacturing company
I like the solution's technical support. I rate the technical support a nine out of ten.
Read full review of WhatsUp Gold »

Review 1 of 30

Technical Support

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