Compare BT vs ManageEngine

Based on 1 review.

ManageEngine

Based on 354 reviews.

Sample Customers

Popular Solutions

BT Network Services

0 reviews

ManageEngine Endpoint Central

17 reviews

ManageEngine ServiceDesk Plus

16 reviews

ManageEngine OpManager

13 reviews

Top Industries

Manufacturing Company

14%

Government

Retailer

Financial Services Firm

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager of Engineering

Read full review of BT Network Services »

Review 1 of 1

Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Aneesh Mangla
General Consultant at Computer Ware (India) Pvt. Ltd.
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at Access Healthcare Services Pvt Ltd
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at Milliman
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »
Abrar Hussain Khan
Technology Lead at GMG
I use the solution to validate systems that are not patched and ensure security compliance. I conduct regular checks...
Read full review of ManageEngine Patch Manager Plus »

Review 1 of 5

Customer Service

No Data Available

Ela Antonio
Service Delivery Manager at MDS Call Solutions, Inc.
Support is better on the cloud than when you have an on-premises deployment. The local support is very accommodating....
Read full review of ManageEngine ServiceDesk Plus »
Mahmoud Mawad
IT network admin at GASCO
The support of ManageEngine OpManager could improve. We had two issues and the support was not able to solve our...
Read full review of ManageEngine OpManager »
MUBDIUL ISLAM
Junior System Engineer at Corporate Projukti Limited
Technical support from ManageEngine is very satisfactory. I would rate it as ten points out of ten.
Read full review of ManageEngine ADManager Plus »
Saqib Akbar
Network Operations Coordinator at a comms service provider
ManageEngine's technical support is very good. They're cooperative. However, I would like them to have a ticketing...
Read full review of ManageEngine ADManager Plus »
Alaa Abulail
Information Technology Manager at Crif Jordan
I would rate the tech support a ten out of ten. The support team has impressive response times and provides effective...
Read full review of ManageEngine OpManager »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
I have been in touch with the ManageEngine technical support. They have been amazing when it comes to helping. I...
Read full review of ManageEngine Log360 »
Ajayi Oluwaseun
System administrator at Nigeria LNG Limited
The product's response is slow.
Read full review of ManageEngine OpManager »
Mostafiz Miah
Presales & Technical Lead at Elitbuzz Technologies Ltd
The support of the product is very good. The product offers support via emails, chats, and even through community...
Read full review of ManageEngine Firewall Analyzer »
Sereyreach Dy
Security Infrastructure Engineer at NP Secure Co.,Ltd
The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is...
Read full review of ManageEngine Patch Manager Plus »
Ved Singh
Global Monitoring Lead at Stryker
The customer service and support team are good. However, we asked them to provide training to some of our team...
Read full review of ManageEngine OpManager »
Anonymous User
Senior System Specialist at a tech services company
We used the technical support a couple of times and were very pleased. It worked well.
Read full review of ManageEngine Password Manager Pro »
Elizabeth Juarez
Global Chief Information Officer/ Chief Technology Officer at Kidzania
We're still receiving support from the implementer so haven't had to deal with technical support yet.
Read full review of ManageEngine ServiceDesk Plus »
T.P Thomas
Senior Engineer at NICBM
I contacted the technical support team for ManageEngine Patch Manager Plus, and the response was very good, so it's...
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
Technical Support at a computer software company
Technical support is very excellent actually.
Read full review of ManageEngine PAM360 »
Anonymous User
Network Administrator at a maritime company
I have not had any issues, so I have not needed to contact technical support.
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Support Specialist at a transportation company
The support for this product could be improved. Their engineers have not yet solved some of our issues.
Read full review of ManageEngine ServiceDesk Plus »
Hai Quach
Senior IT Consultant at Yusen Logistics
The solution's customer service is responsive.
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
Network engineer at a manufacturing company
I have made use of technical support and am certainly very satisfied with them.
Read full review of ManageEngine EventLog Analyzer »
Jose Antonio Rivera Mora
IT Project Office Manager at Grupo Lala
I don't have direct access to their technical support. However, I am aware of some of the tickets that our clients...
Read full review of ManageEngine OpManager »
Anonymous User
Governance And Compliance Administrator at a agriculture
We never had any issues. It's very straightforward, so there haven't been issues. It's deployed in-house on our...
Read full review of ManageEngine Exchange Reporter Plus »
AlexiaChristofi
Customer Success Leader at Channel-IT Ltd. (CY) - Channel-IT Greece
There is good technical support from ManageEngine ServiceDesk Plus. I rate them a ten out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Syed Mohammed Wasi
Technical Consultant at Saudi Customs
Technical support for this solution is fine. However, it is very hard to reach level one. Level two and three are ok,...
Read full review of ManageEngine OpManager »
Anonymous User
Administrador Sistemas VMware at a tech services company
We also contacted the support team from the Desktop Central in this case ManageEngine. I don't remember well what was...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Anonymous User
Senior IT Support Analyst at a healthcare company
We have tickets in to get it fixed but we are not having a lot of luck.
Read full review of ManageEngine Log360 »
Christian-Torres
Desktop Engineer at Arcade TI
The technical support team is good.
Read full review of ManageEngine IT Asset Management »
Anonymous User
Chief Information Security Officer at a retailer
Our customer service and technical support experience has been lackluster and were are keen on seeing this improve.
Read full review of ManageEngine Endpoint Central »
Anonymous User
IT Support Manager at a financial services firm
In South Africa, the OpManager system is fairly new. With the current support structures in place, the support team...
Read full review of ManageEngine OpManager »
Anonymous User
Manager at a tech vendor
The technical support for ManageEngine Applications Manager is good, but there's still room for improvement. As I had...
Read full review of ManageEngine Applications Manager »
Alastair Brand
MD at Thembanet
We've dealt with support in the past, and they were helpful and responsive. We had a few challenges where issues went...
Read full review of ManageEngine OpManager »
Anonymous User
Solutions Architect
Customer Service: Excellent. They have a local partner in the Philippines, ITG, who provides primary support. They...
Read full review of ManageEngine Applications Manager »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.