Compare Collibra vs OneTrust

Collibra

Based on 75 reviews.

OneTrust

Based on 23 reviews.

Latest Research

Buyer's Guide

Collibra Platform vs. OneTrust DataGovernance

December 2025

OneTrust DataGovernance vs. Collibra Platform

Updated: December 2025

Buyer's Guide

Collibra Platform vs. OneTrust DataGovernance

December 2025

Collibra Platform vs. OneTrust DataGovernance

Updated: December 2025

Sample Customers

Collibra Platform

AXA XL, DNB, Adobe, PMI, Holland America Line, UC Davis Health, Cox Automotive

OneTrust DataGovernance

Anthony Nolan, Everis, Herman Miller, Provident Financial Group

Popular Solutions

Collibra Platform

28 reviews

OneTrust GRC

8 reviews

OneTrust DataGovernance

6 reviews

Top Industries

Financial Services Firm

19%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Financial Services Firm

15%

Manufacturing Company

Insurance Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Gerald Pegg
Governance Risk and Compliance Coordinator at a insurance company
I use OneTrust specifically for incident management. For my company, I helped to create the incident management...
Read full review of OneTrust GRC »
Atul-Gupta
Manager at a consultancy
We mainly use the modules for consent collection, cookies, and DSAR requests. We also use DPIA and PIA. One of my...
Read full review of OneTrust DataGovernance »

Review 1 of 2

Customer Service

Kriti Trigunayat
Senior Manager, Service Design Manager at a pharma/biotech company
The technical support team for Collibra Governance is very responsive and knowledgeable. On a scale of one to five,...
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Kriti Trigunayat
Senior Manager, Service Design Manager at a pharma/biotech company
Our company is very much in touch with technical support. That said, I am part of the master data management team and...
Read full review of Collibra Platform »
Aditya Pawar
Solutions Architect at a tech services company
The support team is common for Catalog and Lineage. When we raise a concern, we must mention what our issue is. It is...
Read full review of Collibra Platform »
BHUSHANDEOKAR
Data Quality & Data Governance Developer at a tech services company
Collibra are very supportive. If you need anything, they have a customer support portal where you can raise a ticket...
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Davy Michiels
Company Owner, Data Consultant at a comms service provider
The technical support is quite good. I would rate it as eight out of ten.
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Aditya Pawar
Solutions Architect at a tech services company
The tech support is good because they have a dedicated team who will be mobilized to help support you on the aspect...
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Taher Dungrawala
Delivery head at a tech vendor
The technical support was good from Collibra Governance.
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Saikat Ghosh
Consulting Principal & Founder at a tech services company
I did not communicate with their support for Collibra Lineage, so I would not know if they were helpful or responsive.
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Ravish Sehgal
Business and Technology Consultant at a tech vendor
I would rate Collibra Catalog an eight out of ten.
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Prabhjyot Singh
Data and Analytics Manager at a financial services firm
The solution's support is good. They would come to us whenever we had any issues.
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Narsimha Desidi
Consultant at a recreational facilities/services company
We weren't overly pleased with the technical support. They need to provide a better quality of service to the customer.
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Aditya Pawar
Solutions Architect at a tech services company
The customer service and support have improved, and Collibra provides very good solutions now. They have a knowledge...
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PalakKhaneja
Enterprise Data Management & Governance at a tech services company
I haven’t interacted directly with the technical support team. From the higher-level perspective, there have been...
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Anonymous User
Consultant at a tech services company
I'm more of a developer here, therefore, I've not really interacted with the Collibra support team. If a client needs...
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Mitwa Mathur
Senior Consultant at a consultancy
I would rate their technical support a seven or eight, as it depends on the payment tier. If you have paid for...
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Anonymous User
Sr. Systems Analyst, Master Data Governance at a manufacturing company
I haven't been in touch with technical support. I can't speak to how helpful or responsive they are.
Read full review of Collibra Platform »
Shweta Gaggar
Enterprise Data Governance at a financial services firm
The customer service is bad. It is not the best. I rate support two or three out of ten. The support team must be...
Read full review of Collibra Platform »
Anonymous User
Data Governance System Specialist at a energy/utilities company
Collibra Platform has a Collibra University, and the Collibra Platform team helped us gain access to it. They also...
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Chris Allen
Technical Product Lead at a insurance company
In my experience technical support is pretty good. They're fairly responsive. If I enter a case, I'll usually hear...
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SaicharanYvvs
Data Engineer at a tech services company
I would rate the technical support from one to ten as a seven, with ten being the best.
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Ankur Agrawal
Data Governance Manager at a tech services company
I would rate their technical support as medium. I have had several interactions with Collibra. The response is...
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Guillermo Angulo
Data Analyst at a tech vendor
Collibra provides one-on-one technical support, which gives access to a very knowledgeable person and their customer...
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Anonymous User
Knowledge Manager at a performing arts
Their technical support is very good. On a scale of one to 10, I would give them a seven. We've probably had four or...
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SuChatla
Sr Manager - Enterprise Data Office at a healthcare company
The technical support is okay, definitely not bad. I think they have a 24 hour SLA, but again, it's a data governance...
Read full review of Collibra Platform »
Tom Kilburn
President at a consultancy
The technical support is limited. It's high quality, but not high volume, meaning that they have some really good...
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Ankush_N
Assistant Director at a consultancy
The technical support team is responsive.
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Deb C
Consultant at a tech services company
The response time of technical support is typically high.
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Narsimha Reddy.Desidi
Solution Architect at a financial services firm
Technical support could use some improvements. One of the concerns I have is the Collibra response time. For example,...
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Tom Kilburn
President at a consultancy
We've reached out to technical support rather frequently. That said, it depends on the topic. I would say that their...
Read full review of Collibra Platform »
Siddhu K
Informatica Administrator EDC, Axox, PC, MDM at a computer software company
I am satisfied with the Collibra technical support team. If I ever contacted them, I might have had some issue or...
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Review 1 of 30

Surendra Kumar
Team Lead-Information Security at a marketing services firm
OneTrust offers two levels of support: basic support driven through cases and expert support with a dedicated...
Read full review of OneTrust DataGovernance »
Steve Peacock
Director - Security & Compliance at a computer software company
The technical support services are good.
Read full review of OneTrust GRC »
Gerald Pegg
Governance Risk and Compliance Coordinator at a insurance company
Their support team is very responsive and knowledgeable. If an expert doesn't know how to address a question, they...
Read full review of OneTrust GRC »
Brooke Lynne Bowman
Senior Compliance Manager at a healthcare company
The customer service and support from OneTrust are commendable, with responsive assistance within twenty-four hours....
Read full review of OneTrust GRC »
Scott Margolis
Managing Director, Data Governance & Compliance at a consultancy
My team reached out to the support team, and their experience was not satisfactory.
Read full review of OneTrust DataGovernance »
Ihab-Bekhiet
Business Development || Data Strategy || Data Governance Advisor at a tech services company
The main issue is with the first line of support. They don't seem to understand the tool very well and often need to...
Read full review of OneTrust DataGovernance »
Dave Anifowoshe
Information Security Officer at a financial services firm
I have not escalated any questions to tech support yet.
Read full review of OneTrust GRC »
Anonymous User
Legal Associate at a legal firm
I have not been in contact with technical support.
Read full review of OneTrust DataGovernance »
Anonymous User
Information Security & IT Governance Manager at a insurance company
I did not need to contact customer support; the solution was satisfactory.
Read full review of OneTrust DataGovernance »
Anonymous User
Group Head of Risk at a retailer
I didn't contact the technical support team, and I can't rate them.
Read full review of OneTrust GRC »
Rene Weinert
Privacy Manager at a tech company
The support team is very responsive to requests and questions, although we haven't had major issues that would...
Read full review of OneTrust GRC »
Anonymous User
Governance, Risk Management & Compliance, Director IT at a tech services company
OneTrust's technical support is very helpful and open to feedback, but their workflow means that their response can...
Read full review of OneTrust GRC »
Anonymous User
Cyber Security Consultant at a tech services company
The solution's technical support is quite good. The support team responds whenever you reach out to them.
Read full review of OneTrust GRC »
Anonymous User
Compliance Analyst at a computer software company
Technical support is good. Whatever knowledge they have, they are providing us. They come and perform the things we...
Read full review of OneTrust GRC »
Atul-Gupta
Manager at a consultancy
I would rate customer service support as eight out of ten. They are supportive and responsive, but sometimes there...
Read full review of OneTrust DataGovernance »
André Eder Tavares Lopes
Consultor GRC/IRM at a comms service provider
The technical support services are good.
Read full review of OneTrust GRC »
Anonymous User
Manager-Security at a tech vendor
The support team is pretty good. They provide self-help tools, such as frequently asked questions or self-help for...
Read full review of OneTrust GRC »
Anonymous User
Senior Enterprise Risk Manager at a retailer
Technical support could be improved. I would rate the technical support a three out of ten.
Read full review of OneTrust GRC »

Review 1 of 18

Technical Support

No Data Available

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