Compare ConnectWise vs Freshworks

IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels

Freshdesk

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

AnsweriQ

Freshly, SeatGeek, Avalara, Expedia

Popular Solutions

1 reviews

1 reviews

0 reviews

12 reviews

12 reviews

2 reviews

Top Industries

Computer Software Company

10%

Performing Arts

Comms Service Provider

Manufacturing Company

University

Educational Organization

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sean Saeb
Partner and CIO at a tech services company
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
David Hetherington
Manager, Technical Team at a tech services company
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
Read full review of ConnectWise RMM »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »

Review 1 of 3

Gauri Thakur
Director, Portfolio Projects at a computer software company
My team has had SCSM experience because we moved the entire workflow of SCSM into ServiceNow, but it was part of...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at a tech services company
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
Read full review of Freshteam »

Review 1 of 3

Customer Service

Giulio Valeri
Owner at a computer software company
The technical support has been very good for us. When we had issues they were responsive.
Read full review of ConnectWise SIEM »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
We haven't had to use technical support.
Read full review of ScreenConnect »
Todd Blake
Senior IT Specialist at a healthcare company
I haven't had to use technical support almost at all. It's been three years or more since I've reached out to them...
Read full review of ScreenConnect »
Sean Saeb
Partner and CIO at a tech services company
Technical support is good. I would rate them a four out of five.
Read full review of ConnectWise Automate »
Anonymous User
Chief Executive Officer at a tech services company
They have some good technical people, but sometimes, getting the right person is a chore.
Read full review of ConnectWise PSA »
Sanjay Ahluwalia
Manager of Implementation and Support
Tech support has been perfect. No issues so far.
Read full review of ScreenConnect »
Anonymous User
Helpdesk Technician at a tech services company
The technical support varies greatly. The response is slow for non-critical issues. Many staff members do not appear...
Read full review of ConnectWise Automate »
Joe Reagan
Help Desk Manager at a computer software company
The few times I've had to call, when I first joined the company... Always excellent, professional, courtious,...
Read full review of ConnectWise PSA »
Anonymous User
Senior Technical Support Specialist at a tech services company
I would give the technical support a 8/10. It has some great functions but coming from my past experience of using...
Read full review of ScreenConnect »
Anonymous User
Senior Instrustor of IT at a computer software company
The technical support was easy. They have been very helpful.
Read full review of ConnectWise PSA »
Anonymous User
Systems Administrator at a non-profit
10/10
Read full review of ConnectWise PSA »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »
Steve Schick
Technology and Logistics Director at a media company
The only time I've ever had to contact tech support is to purchase additional licenses, and they would just send me...
Read full review of ScreenConnect »
Marc Vazquez
IT Manager at a tech services company
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of ConnectWise RMM »
Anonymous User
NOC Manager at a tech services company
An eight out of 10.
Read full review of ConnectWise PSA »
Tushar Shelar
CEO at a tech services company
They have different service plans for customers. They have care, manage, and monitor plans. They also have different...
Read full review of ConnectWise RMM »
Anonymous User
IT & Operations at a consumer goods company
N/A.
Read full review of ScreenConnect »
Anonymous User
Senior NOC and Automation Consultant at a tech services company
Their premium support is great. If you don't have premium support, you can sometimes have a lot of difficulties with...
Read full review of ConnectWise Automate »
Paul Christian
Owner
I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do...
Read full review of ScreenConnect »
Anonymous User
Franchise Operations Specialist at a recreational facilities/services company
Their support is very good. The few times I have had to call up I’ve been able to talk with a real person right away...
Read full review of ScreenConnect »
Anonymous User
IT Admin at a tech company
I had to use their technical support once. They were very straightforward. They called me, and they helped me pretty...
Read full review of ScreenConnect »
Anonymous User
Senior System Administrator at a tech company
I have not had the need to contact support.
Read full review of ScreenConnect »
Rick Maiolo
Director of Business Development at a tech services company
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Anonymous User
Information Security Manager at a recruiting/HR firm
While I'm sure that they offer technical support, I have no direct experience dealing with them and therefore I can't...
Read full review of ConnectWise Automate »
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company
Support is great. They respond very fast on support tickets because we've had experience with other products and with...
Read full review of ScreenConnect »
Anonymous User
Managing Director at a tech services company
The technical support has been fantastic.
Read full review of ConnectWise RMM »
Anonymous User
Sage X3 Consultant at a tech services company
I can’t say as I haven’t needed them yet. The service just works.
Read full review of ScreenConnect »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
Technical support is really good. They are helpful and responsive.
Read full review of ConnectWise Automate »
Anonymous User
Director of Information Technology at a hospitality company
Have not needed any support to date so cannot comment.
Read full review of ScreenConnect »
Anonymous User
IT Network Specialist at a educational organization
I have never had to call tech support.
Read full review of ScreenConnect »

Review 1 of 30

TusharGoel
Cloud Engineer at a outsourcing company
When an issue occurred regarding ticket merging in Freshservice, support was obtained through email. The customer...
Read full review of Freshservice »
Ehwsf Duhsf
Senior Executive ICT at a financial services firm
For maintenance and support, we have a dedicated team. In case we require support, it is assigned to someone who is...
Read full review of Freshdesk »
Bijoykrishna Das
sap technical lead at a manufacturing company
The technical support team is very good.
Read full review of Freshservice »
Parth Sudra
Solutions Architect at a outsourcing company
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
Read full review of Freshdesk »
Dedy Mulyadi
General Manager - Head of IT and Security at a comms service provider
Support is quite good.
Read full review of Freshservice »
Eslam Adel
Senior IT Service Delivery Specialist at a manufacturing company
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
Read full review of Freshservice »
ElvisHenriquez
Senior Services Manager at a retailer
Technical support is excellent. It's one of the best support providers I've ever worked with.
Read full review of Freshdesk »
GeorgeMartin
Director and Owner at a tech services company
I've contacted customer support on multiple occasions and there are two main considerations; response time, and...
Read full review of Freshservice »
Bharanidharan K
NOC SOC ANALYST
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
Read full review of Freshdesk »
SujayRao
Senior Manager, Customer Value & Innovation at a financial services firm
Technical support for Freshdesk is rated at eight point five out of ten. While support is generally helpful, there...
Read full review of Freshdesk »
Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
Read full review of Freshservice »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at a tech services company
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
Read full review of Freshservice »
Line WillumsenSolem
Development Manager at a computer software company
I haven’t contacted technical support myself, but I've heard that it is good.
Read full review of Freshdesk »
reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
Read full review of Freshservice »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Anonymous User
IT Project Team Leader
We've used support in the past and have gotten good feedback and assistance. We are happy with the level of support.
Read full review of Freshservice »
Poornima Kumari
Interviewee at a healthcare company
The technical support is nice. When I was working with Freshteam I was able to ask Freshworks, the parent company,...
Read full review of Freshteam »
Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
Read full review of Freshservice »
Anita Orioma
Customer Success Manager
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
Read full review of Freshdesk »
Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
Read full review of Freshdesk »
Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
Read full review of Freshservice »
Divya BC
CX Team at a tech services company
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
Read full review of Freshservice »
Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
Read full review of Freshdesk »
Anonymous User
IT & Operations Manager at a financial services firm
I've had some problems with Freshservice's technical support. They often drag out cases by continually passing them...
Read full review of Freshservice »
Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
Read full review of Freshservice »
Oluwatosin Nelson
Product Manager at a tech services company
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
Read full review of Freshdesk »
Paulo Roberto Vieira Mendes
Operations Manager at a leisure / travel company
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
Read full review of Freshdesk »
Swamy Nanjundaiah
VP - Technology and Solutions at a tech services company
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.