ConnectWise Automate Reviews

Enterprise users find ConnectWise Automate pricing and licensing reasonable, with costs comparable to other solutions. Initial investment may vary, as some start with a limited number of agents, potentially increasing over time. Licenses are generally on a monthly basis, with some features possibly incurring additional costs. Organizations using an MSP may have different licensing arrangements. Automate pricing is potentially negotiable with ConnectWise's sales team, and support is included without extra charge.

• "I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
• "I believe Automate is available for around $2."
• "From what I've overheard, it is pretty comparable to other solutions in terms of price."

Companies primarily use ConnectWise Automate for inventory tracking, professional services automation, system management, and remote support. It integrates with ticketing systems and offers features like software updates, patch management, and administration. As a cloud-based platform, it handles alerts and automates fixes. Managed service providers utilize it for monitoring and automation tasks, assisting end-users who need help with complex configurations. It supports desktop management, incident handling, and security operations in networking environments.

Customers experience varied technical help with ConnectWise Automate. Response times for non-critical issues are often slow, with some staff not reading issue descriptions thoroughly. While live chat provides easy contact, it often redirects to documentation rather than resolving issues. Customers report long wait times for escalated tickets. Evaluations range from responsive and helpful to needing improvement. Premium support receives positive feedback for its efficiency, while non-premium users occasionally face difficulties.

Experiences with ConnectWise Automate's initial setup varied. Some users found it complex and time-consuming, taking months to deploy, while others reported a straightforward and quick process. Companies deploying gradually saw faster results. Challenges included extensive configuration and monitoring needs. Assistance from professionals was beneficial, with some needing in-house support. The setup process could be streamlined for those with technical expertise, but complexities were often encountered, especially during configuration and maintenance.

ConnectWise Automate is described as scalable by multiple users. While some have noted issues with scaling, others experience ease in expanding usage. Feedback varies, with several users operating at different levels of adoption and expressing mostly positive sentiments. Some note limitations common in similar tools, particularly at higher endpoint numbers, suggesting that scaling may require adjustments in large deployments. Most users seem satisfied with the platform's ability to support growth.

ConnectWise Automate is generally considered stable by users, with many noting its reliability and minimal occurrence of bugs or crashes. Most issues tend to arise from external factors rather than the software itself. Some users mention minor inconveniences, like a spotty email connector, and occasional reboots, but these are less frequent. Overall, users express satisfaction, describing the system as stable, reliable, and capable of handling encountered situations effectively.