ConnectWise Automate vs SuperOps.ai comparison

ConnectWise and SuperOps.ai are both solutions in the Remote Monitoring and Management (RMM) category. ConnectWise is ranked #10, while SuperOps.ai is ranked #11 with an average rating of 7.0. ConnectWise holds a 7.7% mindshare in RMM, compared to SuperOps.ai’s 3.7% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 100% of SuperOps.ai users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,741 Views
1,045 Comparison Views

85% willing to recommend

SuperOps.ai

Read 1 SuperOps.ai review

567 Views
476 Comparison Views

100% willing to recommend

ConnectWise Automate

SuperOps.ai

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ConnectWise Automate and SuperOps.ai based on real PeerSpot user reviews.

Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: July 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

July 2025

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Helped 866,218 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

10th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

SuperOps.ai

Ranking in Remote Monitoring and Management (RMM)

11th

Average Rating

7.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Patch Management (21st)

Mindshare comparison

As of August 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 7.7%, down from 9.1% compared to the previous year. The mindshare of SuperOps.ai is 3.7%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
ConnectWise Automate	7.7%
SuperOps.ai	3.7%
Other	88.6%

Remote Monitoring and Management (RMM)

Featured Reviews

MikeChacker

IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement

The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

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Pradip Dey

Chief Solution Architect at Express Systems Limited (ESL)

Monitoring tool, user-friendly and interactive but experienced an issue with integration

The most valuable thing is that we can integrate any other solutions with SuperOps. Like, SuperOps is a monitoring tool, but for security, for backup, we can integrate with other solutions providers as well. I like the PSA tool. It is very user-friendly and interactive with the customer as well. We can, the customer, give feedback directly to the solution. There is no need for another communication channel, like a different email from Outlook or any other tool. From the same solution, we could communicate with the customer, and the customer could reply. So, it includes a collaboration tool with the customer. It could immediately pop up any problem that's at the customer end or in the end devices. Sometimes, it happens that we come to know about an incident negatively, but the monitoring tool gave me the information immediately.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"A good automated scripts feature."

"The database is great. It's a nicely ordered database."

"It is very scalable."

"The initial setup is easy and the deployment is quick."

"Remote access and detailed monitoring help us support our equipment."

"It allows us to manage all client requests, jobs and invoicing."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

More ConnectWise Automate pros

"The customer service and support are very good."

Cons

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"Their support needs to be better."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"The menu doesn't always load properly."

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

More ConnectWise Automate cons

"I found some issues when I integrated the accounting software with Xero."

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I believe Automate is available for around $2."

"Pricing and licensing are reasonable."

"It is affordable."

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Top Industries

By visitors reading reviews

Computer Software Company

11%

Performing Arts

Healthcare Company

Real Estate/Law Firm

Computer Software Company

16%

Performing Arts

11%

Educational Organization

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	1

No data available

Questions from the Community

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What is your experience regarding pricing and costs for SuperOps.ai?

I would rate the pricing a five out of ten, where one is a low price, and ten is a high price. It is affordable.

See all answers

What needs improvement with SuperOps.ai?

I have more experience with integration. So, as an integrator, I found some issues when I integrated the accounting software with Xero. Though we did solve it, if I could know the reason behind it,...

See all answers

What is your primary use case for SuperOps.ai?

We use RMM tool to monitor our endpoints and their security and the health of the endpoints. And it works fine.

See all answers

Comparisons

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Compared 28% of the time

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Compared 17% of the time

NinjaOne vs ConnectWise Automate

Compared 9% of the time

Atera vs ConnectWise Automate

Compared 8% of the time

SolarWinds NPM vs ConnectWise Automate

Compared 7% of the time

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Kaseya VSA vs SuperOps.ai

Compared 44% of the time

NinjaOne vs SuperOps.ai

Compared 21% of the time

Atera vs SuperOps.ai

Compared 15% of the time

ConnectWise RMM vs SuperOps.ai

Compared 8% of the time

Datto Remote Monitoring and Management vs SuperOps.ai

Compared 7% of the time

More SuperOps.ai Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

August 2025

Download ConnectWise Automate product report

Buyer's Guide

Remote Monitoring and Management (RMM)

July 2025

Download SuperOps.ai product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

SuperOps.ai offers an IT management platform catering to the demands of modern IT organizations, streamlining operations with its efficient tools and functionalities.

SuperOps.ai is designed to enhance operational efficiency for IT teams by providing an integrated suite of tools focused on automation, monitoring, and service management. It helps users manage IT assets, automate repetitive tasks, and streamline service desk operations. Its intuitive interface and robust functionality meet the needs of IT professionals seeking to improve workflow and productivity. Room for improvement includes expanding customization options to better align with user preferences.

What are the standout features of SuperOps.ai?

Integrated IT Asset Management: Centralizes asset information for easy access and management.
Service Desk Automation: Simplifies ticket handling with automated workflows and notifications.
Remote Monitoring: Allows proactive monitoring of systems to ensure optimal performance.
User Collaboration Tools: Enhances team communication and project collaboration.

What ROI can users expect when using SuperOps.ai?

Increased Efficiency: Automated workflows reduce manual intervention, saving time.
Improved Asset Visibility: Centralized asset data aids in making informed decisions.
Higher Productivity: Streamlined processes enhance team output.
Enhanced Monitoring: Early detection of issues prevents potential downtime.

SuperOps.ai is implemented across industries such as IT services, consulting, and various sectors needing robust IT management. By catering to specific industry needs, it provides professionals with tailored tools to resolve IT challenges effectively.

SuperOps.ai

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Information Not Available

Buyer's Guide

Remote Monitoring and Management (RMM)

July 2025

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