ConnectWise Automate vs Pulseway comparison

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ConnectWise Automate

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and Pulseway are competing IT management tools. Pulseway is noted for its user-friendly features, while ConnectWise Automate is recognized for its broad support and cost-effectiveness.

Features: ConnectWise Automate enhances productivity with its strong automation capabilities, comprehensive support, and broad system integration. Pulseway excels with its real-time monitoring, remote system management, and intuitive mobile access, making it ideal for IT teams managing various devices from anywhere.

Room for Improvement: ConnectWise Automate could benefit from a more intuitive scripting interface and improved remote access features. It might also enhance user experience by simplifying integration processes. Pulseway could improve scalability and broaden its integration capacity. Additional customization options and enhanced reporting capabilities may increase its value.

Ease of Deployment and Customer Service: ConnectWise Automate offers comprehensive deployment and excellent customer support, easing transitions for IT teams. Pulseway deploys rapidly due to its lightweight nature, attracting organizations prioritizing quick implementation. The contrast lies in Pulseway's quicker setup versus ConnectWise Automate's detailed service support.

Pricing and ROI: ConnectWise Automate provides a budget-friendly setup cost, showcasing strong ROI through its support and features. Pulseway charges a premium aligned with its advanced capabilities, offering justifiable operational efficiencies. While ConnectWise Automate presents an economical entry point, Pulseway aligns higher pricing with advanced functionality benefits.

To learn more, read our detailed ConnectWise Automate vs. Pulseway Report (Updated: June 2026).

ConnectWise Automate vs. Pulseway

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Helped 900,747 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

10th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Pulseway

Ranking in Remote Monitoring and Management (RMM)

14th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (49th), Server Monitoring (18th)

Mindshare comparison

As of June 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 6.1%, up from 6.0% compared to the previous year. The mindshare of Pulseway is 2.4%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
ConnectWise Automate	6.1%
Pulseway	2.4%
Other	91.5%

Remote Monitoring and Management (RMM)

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

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Pieter Plas

Owner at Beerepoot Automatisering B.V.

A solution with a great monitoring system and ability to control access remotely

The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The automated scripts feature means that we can set up for a lot of different things and they have reduced tech input drastically, in the sense that a task only needs to be done once instead of 100 times."

"Remote monitoring allows the organization to react more quickly to emergencies, particularly offline devices/locations."

"Their premium support is great."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"The reporting on the product is great."

"I was very happy with how they handled me as a client and am quite satisfied with the level of support we get."

"The implementation is nice and easy."

"The database is great. It's a nicely ordered database."

More ConnectWise Automate pros

"Using this platform has allowed us to reach and assist our remotely based clients, regardless of their location provided they have an internet connection."

"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."

"It gives you remote control and has a mobile app."

"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."

"The setup is simple."

"It has made life a lot easier for the administrators."

"The solution has great workflow and server modules."

"One of the applications I have used the most was to troubleshoot users and I've never faced difficulties or issues with the application itself."

More Pulseway pros

Cons

"The fixed client for Automate is slow. The web client is not very intuitive."

"This is a raw system. Of course, it has some flaws that could be improved."

"Their support needs to be better."

"The menu doesn't always load properly."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"Reliability: Open a computer window new screen and it's slow."

"I have found the solution to be not very scalable."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

More ConnectWise Automate cons

"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."

"However, the solution does not allow you to make a script for just one customer, so it would be great if that is improved."

"Remote Desktop Assistance for Mac endpoints - not having this functionality is a major inconvenience in having to have two systems for clients using this platform."

"They have good technical support but it's not excellent."

"Support needs to be improved because we've sometimes had to wait 24 hours to get a response."

"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."

"Sometimes the speed is a problem. When I've been remote controlling people, from time to time, there were some issues with people in Hong Kong."

"There are some bugs or glitches."

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I believe Automate is available for around $2."

"Pricing and licensing are reasonable."

Information not available

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Top Industries

By visitors reading reviews

Performing Arts

Outsourcing Company

Construction Company

Healthcare Company

Construction Company

11%

Computer Software Company

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	1

No data available

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Product Reports

ConnectWise Automate

Download ConnectWise Automate product report

Download Pulseway product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

Overview

ConnectWise Automate transforms IT management with automation, remote desktop integration, and an intuitive interface. Essential tools like patch management and remote access are crucial for efficient operations.

ConnectWise Automate offers powerful features for IT management, emphasizing automation to eliminate repetitive tasks and streamline operations. It integrates seamlessly with remote desktop solutions, making remote management straightforward. The platform supports robust patch management, ticketing, and remote access, enhancing productivity and resource allocation. While its scalability and deployment are top-tier, users find room for improvement in areas like reporting, visibility, and ease of navigation. Some users experience slow support response times, and complex scripting can be cumbersome. Despite these challenges, it remains a valuable asset for managed service providers.

What are the key features of ConnectWise Automate?

Automation: Reduces repetitive tasks, boosting efficiency.
Remote Desktop Integration: Smooth remote access for managing IT environments effortlessly.
Patch Management: Essential for maintaining system updates and security.
Ticketing System: Streamlines workflow for incident management.
Scalability: Supports business growth with scalable infrastructure.

What benefits and ROI can users expect from ConnectWise Automate?

Time Savings: Automation capabilities free up time for strategic tasks.
Increased Efficiency: Streamlined processes lead to better resource allocation.
Improved Support: Reliable technical support enhances stability.
Cost-Effective Operations: Efficient management reduces unnecessary expenses.

Organizations in networking, managed service providers, and client administration use ConnectWise Automate for patch management, desktop oversight, and incident resolution. It's crucial for inventory tracking, system management, and remote support, enhancing professional services and integrating with ticket systems for effective troubleshooting and workflow management. Its adaptability supports diverse customer environments and facilitates task automation, maintaining efficient operation across IT networks.

ConnectWise

Pulseway is a comprehensive IT management tool offering critical functionalities such as integrated dashboards, automation, and remote support. It supports seamless IT operations across multiple platforms, providing ease in monitoring and management.

Pulseway provides a robust platform for IT teams seeking to efficiently manage their infrastructure. With its capabilities in system monitoring, remote control, and mobile app accessibility, users can effectively oversee endpoint performance and receive timely alerts. It simplifies the management of server workflows, software deployment, and updates, catering to diverse IT environments. Its compatibility with multiple platforms ensures convenience in network monitoring, password updates, and administration access, allowing IT support to function across locations. There's room for improvement, particularly in enhancing remote session performance, graphical interface, and adding features like Remote Desktop Assistance for Mac.

What features does Pulseway offer?

Integrated Dashboard: Centralizes monitoring for better visibility.
Automatic Windows Updates: Ensures systems are up-to-date automatically.
Remote Script Execution: Facilitates task automation remotely.
Advanced Reporting: Provides detailed analysis for informed decision-making.
Mobile App: Offers 24/7 accessibility and support capabilities.

What benefits do Pulseway users experience?

Enhanced IT Efficiency: Streamlines operations and reduces manual tasks.
Cross-Platform Support: Adapts to diverse IT environments and needs.
Improved Remote Support: Facilitates responsive and effective help desk capabilities.
Scalable Management: Supports expanding IT infrastructures seamlessly.

Pulseway is utilized across industries like healthcare, finance, and education, providing essential IT support. It enables organizations to monitor critical systems, ensuring minimal downtime and optimal resource usage. Cybersecurity teams benefit from its deployment for tracking disk space, memory, CPU usage, and installed applications, enhancing overall network security and operational reliability.

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Dell, Canon, Siemens, Harvard University, Northwestern University

ConnectWise Automate vs. Pulseway