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NinjaOne vs SuperOps.ai comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NinjaOne
Ranking in Remote Monitoring and Management (RMM)
1st
Ranking in Patch Management
3rd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
25
Ranking in other categories
Help Desk Software (8th), Network Monitoring Software (10th), Server Monitoring (3rd), IT Service Management (ITSM) (7th), Remote Access (8th), Vulnerability Management (18th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (6th), MSP Backup (1st), Unified Endpoint Management (UEM) (5th)
SuperOps.ai
Ranking in Remote Monitoring and Management (RMM)
11th
Ranking in Patch Management
22nd
Average Rating
7.0
Reviews Sentiment
8.1
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of NinjaOne is 10.7%, down from 20.0% compared to the previous year. The mindshare of SuperOps.ai is 3.5%, up from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
NinjaOne10.7%
SuperOps.ai3.5%
Other85.8%
Remote Monitoring and Management (RMM)
 

Featured Reviews

Not Joseph Pearson - PeerSpot reviewer
Assistant Vice President, Tech Solutions at LPL Financials
Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support
NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.
Pradip Dey - PeerSpot reviewer
Chief Solution Architect at Express Systems Limited (ESL)
Monitoring tool, user-friendly and interactive but experienced an issue with integration
The most valuable thing is that we can integrate any other solutions with SuperOps. Like, SuperOps is a monitoring tool, but for security, for backup, we can integrate with other solutions providers as well. I like the PSA tool. It is very user-friendly and interactive with the customer as well. We can, the customer, give feedback directly to the solution. There is no need for another communication channel, like a different email from Outlook or any other tool. From the same solution, we could communicate with the customer, and the customer could reply. So, it includes a collaboration tool with the customer. It could immediately pop up any problem that's at the customer end or in the end devices. Sometimes, it happens that we come to know about an incident negatively, but the monitoring tool gave me the information immediately.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance."
"The customer support at NinjaOne is excellent, rated ten out of ten."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"The installation is easy, it only took two minutes."
"NinjaOne has positively impacted my organization by providing an easier way to deploy machines, manage them, troubleshoot, and assist people."
"The tool's most valuable feature is third-party application updates."
"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."
"The customer service and support are very good."
 

Cons

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."
"The NinjaOne distribution server is highly dependent on an active directory."
"The network monitoring needs to be improved."
"One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying."
"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"I want NinjaOne to improve the reports."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"I found some issues when I integrated the accounting software with Xero."
 

Pricing and Cost Advice

"We currently pay $1.20 per device on a monthly basis."
"The pricing is reasonable and cheaper than ConnectWise."
"The product's pricing depends on the number of PCs or devices."
"NinjaRMM uses a subscription model."
"We got a pretty good deal. It was fairly affordable."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
"It is affordable."
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Comms Service Provider
9%
Financial Services Firm
8%
Manufacturing Company
8%
Performing Arts
10%
Computer Software Company
10%
Financial Services Firm
9%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise4
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?
My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.
What needs improvement with NinjaOne?
To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.
What is your primary use case for NinjaOne?
My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and...
What is your experience regarding pricing and costs for SuperOps.ai?
I would rate the pricing a five out of ten, where one is a low price, and ten is a high price. It is affordable.
What needs improvement with SuperOps.ai?
I have more experience with integration. So, as an integrator, I found some issues when I integrated the accounting software with Xero. Though we did solve it, if I could know the reason behind it,...
What is your primary use case for SuperOps.ai?
We use RMM tool to monitor our endpoints and their security and the health of the endpoints. And it works fine.
 

Comparisons

 

Overview

 

Sample Customers

Status Pros, Mitchell and Company
Information Not Available
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: May 2026.
893,221 professionals have used our research since 2012.