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Avast Business Hub vs ConnectWise Automate comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avast Business Hub
Ranking in Remote Monitoring and Management (RMM)
21st
Average Rating
8.2
Reviews Sentiment
7.8
Number of Reviews
12
Ranking in other categories
Internet Security (14th), Endpoint Protection Platform (EPP) (46th), Ransomware Protection (15th)
ConnectWise Automate
Ranking in Remote Monitoring and Management (RMM)
10th
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of Avast Business Hub is 2.4%, up from 0.6% compared to the previous year. The mindshare of ConnectWise Automate is 5.5%, down from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate5.5%
Avast Business Hub2.4%
Other92.1%
Remote Monitoring and Management (RMM)
 

Featured Reviews

AJ
CEO at Premier Wired Solutions
Easy to scale, good reports, easy to install and has excellent support
It reduces network and bandwidth speed. We cope with our bandwidth in order to use it. The majority of the complaints we receive are about the PC running slower. The network is slower as a result of the increased bandwidth usage. I would like to see the reports simplified for those who are not technically minded. Some of these reports can be confusing, and I'd love to be able to send them to my clients. An IT person would be able to understand them, but a client who does not have an IT background would find it difficult. I would like the language should be easier for them to understand.
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Our favorite feature is the PC Patch Management."
"The protection is very good."
"The solution is quite stable and straightforward."
"It has increased productivity. IT threats are kept at a minimum because of this product."
"It warns you if there is a threat and it's perfect because it runs in the background and doesn't interfere with anything."
"Our time to response to malware is now at the lowest percentage possible."
"Previously, we were working with Norton, and we switched from Norton to Avast because we believe Avast is far superior and a better solution, especially for PC management."
"The performance of the solution has been great overall."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"Remote access and detailed monitoring help us support our equipment."
"I was very happy with how they handled me as a client and am quite satisfied with the level of support we get."
"Because of the system's capabilities, my team is able to significantly reduce the work that they were previously doing, more than 40%, in my opinion."
"A good automated scripts feature."
"Technical support is really good; they are helpful and responsive."
"The most value we get from this solution is that everything is on a patch cycle, so all my team has to do is go through patches, whereas previously, they were doing all the patches manually."
"The database is great. It's a nicely ordered database."
 

Cons

"The solution could improve by providing more security."
"The accuracy of the scanner could be improved. Sometimes, it can turn a good file into a suspicious file."
"Making the price a bit cheaper would be an improvement."
"It could have a 10,000-feet overview of the whole infrastructure because the software is easily installable on the whole infrastructure and not just the infrastructure, but also the workstation themselves. I would love to have a 360 view of the whole network and basically see from where a test is coming, and if there is an instance in the cloud that is actually misbehaving or if there is a workstation that is infected and stuff like that. It can also have some kind of AI to detect all those things and then cut off the connection from that machine. In Cortex, you can link the logs, reports, and all that stuff. You can also see the full picture of when it happened, and you can trace it back all the way to a file or something else. I would like to see similar functionality in Avast Business Endpoint Protection."
"I would like to see better protection and more spyware included with the free version."
"Where I have faced a challenge is on the reporting. I would like to see something that provides information regarding the next month or quarter, in terms of reporting."
"The solution could offer more protection."
"Avast Business Endpoint Protection would be improved with more frequent updates."
"I know we get some false positives at times, where things report offline and then when we connect to them with control they're connectable."
"I would say that it really needs to improve on it. They need better visibility and reporting and alerts and different things."
"Scheduling of automation could be improved and made more simple."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The fixed client for Automate is slow. The web client is not very intuitive."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"Technical support was helpful."
 

Pricing and Cost Advice

"If you become a partner, you will receive the wholesale price."
"There are no costs other than licensing."
"I am using the free version."
"It is $75 per license for a year. There are no additional costs."
"We are on a monthly subscription for Avast Business Endpoint Protection."
"I am using the free version of Avast."
"I believe Automate is available for around $2."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing and licensing are reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Comms Service Provider
10%
Construction Company
9%
Outsourcing Company
7%
Outsourcing Company
11%
Construction Company
8%
Performing Arts
8%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise2
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
 

Also Known As

No data available
LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
 

Overview

 

Sample Customers

Benassi & Benassi, P. C.
I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Find out what your peers are saying about Avast Business Hub vs. ConnectWise Automate and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.