Compare ConnectWise vs Zoho

IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels

Zoho Desk

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Zoho Assist

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Zoho Meeting

Karpagam College of Engineering, Associate Business Service India

Popular Solutions

1 reviews

1 reviews

0 reviews

13 reviews

13 reviews

16 reviews

Top Industries

Computer Software Company

10%

Performing Arts

Comms Service Provider

Manufacturing Company

Computer Software Company

11%

Comms Service Provider

10%

Manufacturing Company

Marketing Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sean Saeb
Partner and CIO at a tech services company
ConnectWise Automate is ideal for an MSP because it includes patch management. It has monitoring, maintenance, and...
Read full review of ConnectWise Automate »
David Hetherington
Manager, Technical Team at a tech services company
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
Read full review of ConnectWise RMM »
Anonymous User
Cyber Security Software Engineer at a tech services company
I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles...
Read full review of ConnectWise SIEM »

Review 1 of 3

VishalKumar7
Zoho Developer at a consultancy
I am working around three years with Zoho Creator. I have developed mostly 25 projects on Zoho Creator, 10 projects...
Read full review of Zoho Creator »
NaveenKumar S
Software Engineer at a computer software company
We are using Zoho CRM for boosting our business and creating a system flow. It is very useful using Zoho CRM, and I...
Read full review of Zoho CRM »
Vivek_Kumar@
Zoho Developer at a tech services company
With Bigin by Zoho CRM, I made a customization for a solar company that is just a lead and deal management system....
Read full review of Bigin by Zoho CRM »
RajeshKumar25
Principal Consultant & Director at a consultancy
We use Claude. We mainly use Claude for our internal purposes. We prefer using Claude AI over ChatGPT through our...
Read full review of Zoho WorkDrive »
Vedhanayagam R
Data Analyst at a tech services company
I am both a customer and user of Zoho Analytics. In my company, I am the accounting person who contacts Zoho...
Read full review of Zoho Analytics »

Review 1 of 5

Customer Service

JonMcWilliams
vCTO - Technical Account Manager at a tech services company
Kaseya's support is a little better than ConnectWise. The technical support of ConnectWise PSA is not very good....
Read full review of ConnectWise PSA »
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company
I really haven't had a whole lot of opportunities to deal with tech support, but everyone that we have talked to was...
Read full review of ConnectWise PSA »
Cobus Burgers
Managing Director at a tech services company
Their support is pretty proactive. We have never had an issue except once. The one time we had an issue, it was...
Read full review of ScreenConnect »
Cobus Burgers
Managing Director at a tech services company
We've never had to raise a ticket with ConnectWise whatsoever.
Read full review of ScreenConnect »
Todd Blake
Senior IT Specialist at a healthcare company
I haven't had to use technical support almost at all. It's been three years or more since I've reached out to them...
Read full review of ScreenConnect »
Anonymous User
Senior Technical Support Specialist at a tech services company
I would give the technical support a 8/10. It has some great functions but coming from my past experience of using...
Read full review of ScreenConnect »
Marc Vazquez
IT Manager at a tech services company
Technical support is very quick. I've dealt with them both on the phone and in chat. For the most part, the product...
Read full review of ConnectWise RMM »
Paul Christian
Owner
I have not had to deal with their tech support very much. When I have, I was not thrilled with their support. I do...
Read full review of ScreenConnect »
Elmira Iravani
Network Administrator at a tech services company
Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable...
Read full review of ConnectWise Automate »
Anonymous User
Senior System Administrator at a tech company
I have not had the need to contact support.
Read full review of ScreenConnect »
Steve Schick
Technology and Logistics Director at a media company
The only time I've ever had to contact tech support is to purchase additional licenses, and they would just send me...
Read full review of ScreenConnect »
Anonymous User
Vice President International Business Development at a tech services company
As a general rule, our engineers like to do things themselves rather than contacting the software developer or the...
Read full review of ConnectWise PSA »
Anonymous User
Sr. IT Solutions Architect at a computer software company
Their tech support is hit or miss from my experience. There are two support lines. You have the immediate chat where...
Read full review of ConnectWise Automate »
Anonymous User
Managing Director at a tech services company
The technical support has been fantastic.
Read full review of ConnectWise RMM »
Anonymous User
Field Service Tech at a retailer
I haven't had any issues getting assistance for a customer site using the vendor we partnered with. I've used them a...
Read full review of ConnectWise RMM »
Anonymous User
CEO & Senior Automation Administrator at a tech services company
Technical support is really good. They are helpful and responsive.
Read full review of ConnectWise Automate »
Anonymous User
Owner at a tech services company
Support for Control is good, but support for Automate is a joke.
Read full review of ScreenConnect »
Rick Maiolo
Director of Business Development at a tech services company
There are two levels of support. We have the lower level, which isn't done over the phone, and they've been very...
Read full review of ConnectWise PSA »
Anonymous User
Senior Instrustor of IT at a computer software company
The technical support was easy. They have been very helpful.
Read full review of ConnectWise PSA »
Anonymous User
Sr. IT Solutions Architect at a computer software company
They definitely need better tech support. There's a lot of instances where we are kind of forced to go to them for...
Read full review of ConnectWise PSA »
Anonymous User
Labtech Administrator and System-Admin at a tech services company
Good. They have a good tech team.
Read full review of ConnectWise Automate »
Anonymous User
Sage X3 Consultant at a tech services company
I can’t say as I haven’t needed them yet. The service just works.
Read full review of ScreenConnect »
David Hetherington
Manager, Technical Team at a tech services company
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat...
Read full review of ConnectWise RMM »
Anonymous User
Helpdesk Technician at a tech services company
The technical support varies greatly. The response is slow for non-critical issues. Many staff members do not appear...
Read full review of ConnectWise Automate »
Anonymous User
Works at a tech company
We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd...
Read full review of ScreenConnect »
Anonymous User
Chief Executive Officer at a tech services company
They have some good technical people, but sometimes, getting the right person is a chore.
Read full review of ConnectWise PSA »
Anonymous User
System Administrator/Engineer
They support us perfectly.
Read full review of ScreenConnect »
Anonymous User
Network Admin at a hospitality company
Technical Support wasn’t and hasn’t been needed.
Read full review of ScreenConnect »
Anonymous User
Managing Director at a tech consulting company
Their technical support is good.
Read full review of ConnectWise Automate »
Vladislavs Dmuhovskis
IT System and Network Administrator at a maritime company
Support is great. They respond very fast on support tickets because we've had experience with other products and with...
Read full review of ScreenConnect »

Review 1 of 30

Olivier Stas
Operations Manager at a computer software company
We have not contacted technical support.
Read full review of Zoho Desk »
Chikaosoro Ugwu
Product Marketing Manager
I tried contacting the support team of Zoho Mail, but I think I don't know how to use the support. One time I had...
Read full review of Zoho Mail »
Muljo Witono
CEO and Owner at a consultancy
I haven't contacted the support yet.
Read full review of Zoho Analytics »
Onur Anlargu
Co-Founder
I have contacted Zoho's help desk for other applications, and their support team is very good.
Read full review of Zoho Projects »
Siddharth Aravind
Pricing Analyst at a tech vendor
Rating the technical support from Zoho Analytics depends on who picks the call, as someone knowledgeable can solve...
Read full review of Zoho Analytics »
Eckart Jensen
CEO at a recruiting/HR firm
There is hardly any technical support. Instead of hopping on a call and helping us, the support team requires a lot...
Read full review of Zoho People Plus »
Joachim Freitag
Managing Director at a tech services company
I have experience with tech support, and that works efficiently; they come back with solutions in a short timeframe....
Read full review of Zoho Books »
Laban Kipngeno
Network Security and Data Specialist at a insurance company
The solution's support is based on the plan that you have. The gold plan gets support from Monday to Friday for 24...
Read full review of Zoho CRM »
Salem Shafik
Founder
Sometimes Zoho Mail has fast response times, while at other times they don't. I would rate their support for Zoho...
Read full review of Zoho Mail »
Angel David Pacheco Beltrán
Software Developer at a tech services company
I would rate the technical support of Zoho Analytics a seven out of ten.
Read full review of Zoho Analytics »
Shreyans Vasa
Director - Security & Emerging Technologies at a manufacturing company
Technical support is also good. I would rate it a nine.
Read full review of Zoho Expense »
Jake Harris
Founder, Consultant, and Developer at a tech services company
I communicate with the technical support and customer service of Zoho on occasion. I try to avoid it as it's not the...
Read full review of Zoho Creator »
Aman Srivastava
Back End Developer at a tech services company
Zoho support rates seven out of ten. It is reasonable compared to others. They provide many features and services,...
Read full review of Zoho Inventory »
BOTU AKHIL SAI
Zoho developer
The customer service is quite good. When issues are escalated, responses are faster. Sometimes there might be delays,...
Read full review of Zoho Creator »
Dragan Hanc
Business Development Manager at a tech services company
To the best of my knowledge, many of the issues have already been addressed. While the solutions may not have been...
Read full review of Zoho CRM »
AliHaider1
Freelancer at a media company
In my last company, they had advanced partnerships with Zoho, and I have chatted with the Zoho team recently as a...
Read full review of Zoho Creator »
Mohd Raza Raza
Account Executive at a tech services company
The tool's support is good compared to other tools.
Read full review of Zoho Mail »
Anonymous User
CEO at a tech services company
They do have technical support, and you can get premium and standard offerings of support, However, we don't really...
Read full review of Zoho Campaigns »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
The support is not quite good. The support team is available only Monday to Friday.
Read full review of Zoho CRM »
Anonymous User
Information Security Analyst at a computer software company
I don't remember them being bad. I can't think of any instances in which they were amazing. I don't even know if we...
Read full review of Zoho Sign »
Anonymous User
IT Manager at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Zoho Analytics »
Clinton Powell
Recruitment Lead at a tech services company
I have contacted them many times. They are good, helpful, responsive, and efficient, but the documentation and videos...
Read full review of Zoho Recruit »
Anonymous User
Recruiter at a recruiting/HR firm
The technical support is amazing. They're really great at what they do and I was very satisfied with them. They call...
Read full review of Zoho Recruit »
Anonymous User
Zoho Developer and Consultant at a consultancy
Customer support is not too bad. They're not the best, either. There is definitely room for improvement with them....
Read full review of Zoho Creator »
Menelio M. Patapat Jr.
Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company
We use the premium support of Zoho.
Read full review of Zoho Analytics »
Clinton Powell
Recruitment Lead at a tech services company
Their technical support is outstanding. Zoho's got something like 50 million customers. I've never had to phone them....
Read full review of Zoho Recruit »
Dr. Salah Alnajem
Founder and CEO at a consultancy
Their support is excellent, and they are very responsive.
Read full review of Zoho Analytics »
Anonymous User
Head of Human Resources at a manufacturing company
I've never contacted technical support. I cannot speak to how helpful or responsive they are in general.
Read full review of Zoho Recruit »
Ekundayo Dayo
Social media strategist at a media company
The support from Zoho CRM was excellent. While we were trying to customize most of our templates to our use, we got...
Read full review of Zoho CRM »
Anonymous User
Product Manager at a computer software company
Support is good. I rate the support team an eight and a half out of ten. Any issues or queries I raise get resolved...
Read full review of ZeptoMail »

Review 1 of 30

Technical Support

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