Compare cPacket Networks vs Exabeam

cPacket Networks

Based on 1 review.

Exabeam

Based on 226 reviews.

Sample Customers

cPacket cClear

Vodafone

cPacket cStor Forensic Storage Arrays

Vodafone

NetMon

Sera-Brynn

Popular Solutions

0 reviews

12 reviews

10 reviews

3 reviews

Top Industries

Financial Services Firm

30%

Manufacturing Company

15%

Government

10%

Computer Software Company

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Consultant at a tech services company
cPacket cClear is the application software that you use to monitor. It works with the cPacket hardware in the...
Read full review of cPacket cClear »

Review 1 of 1

AshishDubey
Product manager at a comms service provider
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
SaiKrishna2
Cyber Security Engineer at a computer software company
I am not directly a partner with LogRhythm SIEM, but I work for a company that offers all kinds of solutions,...
Read full review of LogRhythm SIEM »
Hanan Syed
Senior Cyber Cons at a wholesaler/distributor
I typically use the product for reducing cyber risk, and I can investigate attacks more quickly using machine...
Read full review of LogRhythm UEBA [EOL] »
Deepanshu Hans
Solution Architect at a computer software company
I usually work with Exabeam for buying the SIEM and the SOAR solution, and I have already sold the solution to one of...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at a tech services company
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

Customer Service

Anonymous User
Senior Consultant at a tech services company
The technical support is very responsive. The support did a technical demonstration to the customers that were very...
Read full review of cPacket cClear »

Review 1 of 1

AshishDubey
Product manager at a comms service provider
I have personally not reached out to the solution's technical support. I rate the technical support a seven out of ten.
Read full review of LogRhythm NDR [EOL] »
AshishDubey
Product manager at a comms service provider
Apart from the response delay, the solution's technical support is good.
Read full review of NetMon »
Chris Young
Sr. Security Solutions Engineer at a tech services company
I've got a long history of working with LogRhythm, and currently, I'd give technical support a seven. I'd like to see...
Read full review of LogRhythm Axon [EOL] »
Anonymous User
Assistant Manager Enterprise Security
When I joined the company, a ticket was previously opened with the LogRhythm NextGen SIEM technical support team....
Read full review of LogRhythm SIEM »
Anonymous User
Manager Of Cyber Security at a healthcare company
Exceptional. One of our tickets had to go all the way to level three, but it was exceptionally covered well and the...
Read full review of LogRhythm SIEM »
Ashlish Baria
Manager of Information Security at a real estate/law firm
I would rate the technical support as a nine out of ten. We have had some issues. Though overall, support has been...
Read full review of LogRhythm SIEM »
Anonymous User
Director Of Infrastructure And Security
It is very good. LogRhythm has also contributed some sales engineers to help us, We have also participated in a...
Read full review of LogRhythm SIEM »
Wadson Fleurigene
Information Security Engineer at a government
Technical support could use a little work in the terms of responding back. The feedback that we received is they do...
Read full review of LogRhythm SIEM »
Austin Spell
Information Technology
We've had really good experiences with LogRhythm's technical support for things that are already in the environment....
Read full review of LogRhythm SIEM »
Nouman Khan
Senior Solutions Specialist (Network & Security) at a comms service provider
Technical support is okay. It's not great. The problem is being able to reach the right people at the right time....
Read full review of LogRhythm UEBA [EOL] »
Hanan Syed
Senior Cyber Cons at a wholesaler/distributor
The response time is the issue at hand and needs improvement.
Read full review of LogRhythm UEBA [EOL] »
SANJAI BOSCO
Technology Solutions Head at a tech services company
The support is quite good. We haven't had any challenges. Initially, there was something that they requested, so we...
Read full review of LogRhythm SIEM »
Kevin Merolla
Global Security Manager at a manufacturing company
Their technical support is second to none and is one of the reasons why we continue to invest in and consider...
Read full review of LogRhythm SIEM »
Anonymous User
Technical Architect at a financial services firm
As far as technical support, professional support, and overall organizational support, LogRhythm has probably been...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Analyst at a consultancy
Tech support has been good. They have fixed whatever has been bothering me when I contact them.
Read full review of LogRhythm SIEM »
Anonymous User
Cyber Security Engineer at a healthcare company
They're pretty good. I'm impressed with their support. It has been easy to reach the right person.
Read full review of LogRhythm SIEM »
Anonymous User
Deputy Ciso at a university
Almost all the time things are handled in a proper way. We've had very good experience with technical support. On one...
Read full review of LogRhythm SIEM »
Vp9875
Vice President at a financial services firm
We've submitted some tickets with their technical support. My manager has had some poor experiences with them in the...
Read full review of LogRhythm SIEM »
Mike Natale
Information Security Analyst
When it comes to dealing with support, all my interactions have been great. Everyone has known what they're doing and...
Read full review of LogRhythm SIEM »
Anonymous User
Head Of Technical Services at a tech services company
The technical support is good, and they are available at any time. They allocate customer assistants and account...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Architect at a energy/utilities company
I haven't had to use them too much. We will find out after we go online with Optiv. I have my sales engineer with...
Read full review of LogRhythm SIEM »
Anonymous User
Security Analyst at a tech services company
I have used their support a lot. It is really good support. I don't think I've opened a case yet that I haven't got a...
Read full review of LogRhythm SIEM »
Anonymous User
Data Sec Program Manager at a insurance company
Whenever we've had Professional Services on site to work through new alarms, to implement a new feature that we...
Read full review of LogRhythm SIEM »
Anonymous User
Cybersecurity Solutions Architect at a tech vendor
I would rate the presale support 3 out of 5. They could be in contact more and give more information. It's average. I...
Read full review of LogRhythm SIEM »
PH Chiu
Consultant at a tech services company
I have escalated issues to technical support and rate the assistance I received an eight out of ten.
Read full review of LogRhythm SIEM »
Jack Callaghan
Senior Security Analyst at a financial services firm
I've found through the past two years they've had a few bumps because they've become so popular - I was in customer...
Read full review of LogRhythm SIEM »
Anonymous User
SOC Analyst at a financial services firm
The product offers excellent service and technical sport. They're very prompt with getting back to our team...
Read full review of LogRhythm SIEM »
Anonymous User
Technical Systems Analyst
Technical support has been great. I will be honest with you, I think that's one of the strengths of LogRhythm. Every...
Read full review of LogRhythm SIEM »
Anonymous User
Manager Security Operations Center at a leisure / travel company
I have not used technical support, as I do not troubleshoot the application itself. We are technically just...
Read full review of LogRhythm SIEM »
Anonymous User
Security Analyst 3 at a comms service provider
We have used LogRhythm tech support and they are excellent. They have been very helpful.
Read full review of LogRhythm SIEM »

Review 1 of 30

Technical Support

No Data Available

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