Compare CrowdStrike vs Heimdal

CrowdStrike

Based on 276 reviews.

Heimdal

Based on 4 reviews.

Sample Customers

Heimdal Endpoint Security

Brother, Symbion, CPH West

Popular Solutions

CrowdStrike Falcon

42 reviews

CrowdStrike Falcon Complete MDR

13 reviews

CrowdStrike Falcon Cloud Security

22 reviews

Heimdal Email Security

0 reviews

Heimdal Endpoint Security

1 reviews

Heimdal Patch and Asset Management

1 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Computer Software Company

15%

Comms Service Provider

Non Profit

Media Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
I have been using CrowdStrike Falcon Cloud Security for more than a year, approximately one and a half to two years....
Read full review of CrowdStrike Falcon Cloud Security »
HectorRios
IT COMMUNICATIONS AND NETWORKS at a legal firm
We are currently finishing the configuration of the solution, making the playbooks and configurations with the use...
Read full review of CrowdStrike Observability »
Sachin Bode
IT Manager at a manufacturing company
We switched from Trend Micro products to CrowdStrike Falcon Complete MDR. Previously, our internal team was managing...
Read full review of CrowdStrike Falcon Complete MDR »
Waleed Omar
Information Security Specialist at a educational organization
We are protecting our endpoints, workstations, servers, and cloud workloads. This includes effective use of antivirus...
Read full review of CrowdStrike Falcon »
Waleed Omar
Information Security Specialist at a educational organization
We are using CrowdStrike multiple modules within CrowdStrike. We are using CrowdStrike as an EDR, as an asset...
Read full review of CrowdStrike Falcon Exposure Management »

Review 1 of 5

DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at a energy/utilities company
All our computers are locked for administrative purposes, so nobody can install anything. However, we provide freedom...
Read full review of Heimdal Privileged Access Management »
DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at a energy/utilities company
My company colleagues and I use this antivirus solution. I am part of a company where I deploy solutions, and I also...
Read full review of Heimdal Endpoint Security »
Melvin Ong
Country Manager at a security firm
Our customers use the solution to manage endpoints.
Read full review of Heimdal Patch and Asset Management »
Melvin Ong
Country Manager at a security firm
We primarily use the solution for email security and general email management.
Read full review of Heimdal Email Security »

Review 1 of 4

Customer Service

ZakariaFawzy
Presales Consultant at a tech services company
I would rate the technical support from CrowdStrike Falcon Sandbox as very good. If I would rate support on a scale...
Read full review of CrowdStrike Falcon Sandbox »
Abhimanyu Das
Senior Associate at a tech vendor
Customer support for CrowdStrike Falcon Cloud Security is good; I find it satisfactory. I would rate the customer...
Read full review of CrowdStrike Falcon Cloud Security »
Juherry Erda
Senior Engineer at a manufacturing company
Technical support is quite good. We can just WhatsApp the technical easily.
Read full review of CrowdStrike Falcon Cloud Security »
Ajit_Singh
AVP IT & Communication at Proactive Construction Pvt. Ltd at a tech services company
Our distributors provide excellent technical support, and we have experts in our systems. Generally, we don't require...
Read full review of CrowdStrike Falcon Complete MDR »
Renju Varghese
General Manager at a computer software company
The support is good from CrowdStrike Falcon Complete. We call them and we have a response immediately. They could...
Read full review of CrowdStrike Falcon Complete MDR »
ManojKumar42
Information Security Engineer at a university
I've found the technical support staff to be less knowledgeable than I'd expect. Ideally, they should have expertise...
Read full review of CrowdStrike Falcon »
Nakul Chopra
Owner at a computer software company
We have yet to contact technical support. I can't speak to how their services are.
Read full review of CrowdStrike Falcon »
Aaron Bock
Managing Partner at a tech services company
I would say it's pretty good for the most part. I would give it an eight out of ten.
Read full review of CrowdStrike Falcon Complete MDR »
HectorRios
IT COMMUNICATIONS AND NETWORKS at a legal firm
I would rate CrowdStrike Observability's support as a nine. We had some difficulties at the beginning, but at this...
Read full review of CrowdStrike Observability »
ThomasZeulner
Chief Information Security Officer at a manufacturing company
The technical support is great.
Read full review of CrowdStrike Falcon Complete MDR »
Renju Varghese
General Manager at a computer software company
I have found customer support to be fairly good but it could be quicker.
Read full review of CrowdStrike Falcon Complete MDR »
Divyang Pastagiya
Principle Consultant at a tech services company
The technical support could improve because I am in India and the support I receive is from the UK or Australia. It...
Read full review of CrowdStrike Falcon »
Omkar Kesarkar
Manager II at a insurance company
The solution's technical support is not good. I rate the technical support a four to five out of ten.
Read full review of CrowdStrike Falcon »
Sampath Acharya
Technical Associate at a tech services company
For technical support, I would rate it as a nine out of ten. There are no complaints about the support.
Read full review of CrowdStrike Falcon »
Edith Ibacache
NTT at a computer software company
Technical support is good.
Read full review of CrowdStrike Falcon »
Robert S. Balter
Owner at a legal firm
I rate CrowdStrike support 10 out of 10. It's an email-based procedure. You create a case, and they notify you when...
Read full review of CrowdStrike Falcon »
Kunal Gupta
Security Engineer at a tech services company
The support portal of CrowdStrike is active and helpful if needed.
Read full review of CrowdStrike Falcon »
Anonymous User
Senior Cyber Security Analyst
The technical support is pretty good. They're trained in their product and they have a system in place where if the...
Read full review of CrowdStrike Falcon »
Erik Hart
Chief Information Security Officer at a real estate/law firm
My experience with the technical support has been great. Part of it is also the level of access that I have at...
Read full review of CrowdStrike Falcon »
Felipe Mendez
Director Operaciones SOC at a tech services company
Technical support in Latin America is delayed. Many times, the customers ask for something from support but they...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Program Manager at a energy/utilities company
Nothing is perfect in this world. There will always be positive and negative aspects associated with the product. I...
Read full review of CrowdStrike Falcon Cloud Security »
Anil Kishore
Lead Engg. Information Assurance at a computer software company
CrowdStrike support is good, but in some cases, it takes time to resolve on-premises solutions. I would rate the...
Read full review of Falcon LogScale »
Anonymous User
Lead Systems Engineer at a computer software company
We only raised one case with the technical support and they solved the issue very quickly. Since we only had this one...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Chief Security Officer at a financial services firm
We've raised support tickets such as the request for rapid deployment capabilities. However, we only received...
Read full review of CrowdStrike Falcon »
Mark Krishnan
Associate Director - Infrastructure Engineering at a political organization
Technical support is great. We've never had to contact them at all. Instead, they've always been proactive and...
Read full review of CrowdStrike Falcon »
GeofreyMwaseba
SOC Analyst at a financial services firm
We have contacted technical support multiple times. I would rate the technical support a three and a half out of...
Read full review of CrowdStrike Falcon »
Jim McCartney
Information Security Analyst at a insurance company
The technical support has been pretty good. They are usually very responsive. We haven't had to escalate anything....
Read full review of CrowdStrike Falcon »
Anonymous User
Group CIO at a construction company
The technical support team is in the middle range and not very good. We have a dedicated team from CrowdStrike...
Read full review of CrowdStrike Falcon Complete MDR »
Anonymous User
Security Senior Engineer at a consultancy
CrowdStrike's support is excellent. They respond within two hours after I raise a support ticket and provide...
Read full review of CrowdStrike Falcon Sandbox »
Anonymous User
Engineering manager at a consultancy
We have support from the CrowdStrike team in Japan and we haven't had any problems with them.
Read full review of CrowdStrike Falcon »

Review 1 of 30

DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at a energy/utilities company
Technical support is excellent. They respond immediately when we open a ticket, and as far as I know, they provide...
Read full review of Heimdal Privileged Access Management »
DEEPAK KUMAR PACHDEO DUBEY
Senior IT Support Specialist at a energy/utilities company
The customer service is high-quality support, so I would rate it nine because I have spoken to them multiple times....
Read full review of Heimdal Endpoint Security »
Melvin Ong
Country Manager at a security firm
We have not contacted technical support.
Read full review of Heimdal Email Security »

Review 1 of 3

Technical Support

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