Compare CyberArk vs Cybereason

CyberArk

Based on 323 reviews.

Cybereason

Based on 34 reviews.

Latest Research

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. Cybereason Endpoint Detection & Response

May 2022

Cybereason Endpoint Detection & Response vs. CyberArk Endpoint Privilege Manager

Updated: May 2022

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. Cybereason Endpoint Detection & Response

May 2022

CyberArk Endpoint Privilege Manager vs. Cybereason Endpoint Detection & Response

Updated: May 2022

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

Cybereason Endpoint Detection & Response

Lockheed Martin, Spark Capital, DocuSign, Softbank Capital

Cybereason Next-Generation Antivirus

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Popular Solutions

CyberArk Privileged Access Manager

42 reviews

CyberArk Endpoint Privilege Manager

15 reviews

CyberArk Identity

15 reviews

Cybereason Endpoint Detection & Response

3 reviews

Cybereason Managed Detection & Response

3 reviews

Cybereason Next-Generation Antivirus

2 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

10%

Government

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of CyberArk Endpoint Privilege Manager »
Atul-Gujar
CyberArk manager at a comms service provider
We are working with CyberArk solutions such as PAM on-premises. We are working with CyberArk Privileged Access...
Read full review of CyberArk Privileged Access Manager »
Hariharan Thangasamy
Cybersecurity Delivery Analyst at a tech vendor
The main use cases for CyberArk Identity help us to strengthen security to protect sensitive data centers and...
Read full review of CyberArk Identity »
Anonymous User
Associate Director at a legal firm
My use cases for CyberArk IGA Powered by Zilla are identity and access management and governance, focusing on...
Read full review of CyberArk IGA Powered by Zilla »
AtulGujar
Works at a comms service provider
I use CyberArk Secure Cloud Access for managing privileged access and maintaining security. My work involves secure...
Read full review of CyberArk Secure Cloud Access »

Review 1 of 5

Ivan Burke
Head of Research Development and Innovation at a university
My main use case for Cybereason Endpoint Detection & Response is mostly for incident response.
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at a computer software company
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at a computer software company
I am part of a reseller with two roles. We are a Managed Service Provider ourselves, and in a way, we compete with...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at a computer software company
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Dannie Combs
Senior Vice President and Chief Information Security Officer at a financial services firm
My organization is in the financial services industry and the majority of services that we offer are financial...
Read full review of i-SIEM [EOL] »

Review 1 of 5

Customer Service

RiyasAbdulkhader
Security Consultant at a financial services firm
There is room for improvement in customer service and support. Since I started with CyberArk products about seven...
Read full review of CyberArk Identity »
Jonathan Hawes
CyberArk PAS Administrator at a manufacturing company
Tier One customer service is not as responsive or as knowledgeable as I would like, however, once your service...
Read full review of CyberArk Privileged Access Manager »
Sumit Chavan
Lead Consultant at a tech vendor
I would rate their customer service as eight out of ten. Over the past six to seven months, support has been...
Read full review of CyberArk Endpoint Privilege Manager »
Omar_Jaimes
Cybersecurity Architecture Manager at a comms service provider
The technical support is really excellent. However, if you don't have a certification, it is impossible for you to...
Read full review of CyberArk Privileged Access Manager »
Anish R
Digital Architect - IAM at a manufacturing company
We do get a lot of support from them. We have taken professional services also in my previous engagement, where we...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Senior Manager - Privileged Access Management at a tech services company
We get excellent feedback from customer service, irrespective of the level of issues raised.
Read full review of CyberArk Privileged Access Manager »
Maarten22
Works at a comms service provider
This has been excellent for me. They always replied quickly, and most of the time the issue was resolved. The only...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Works at a pharma/biotech company
Thus far technical support is excellent. We haven't had any issues or difficulties.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Vice President - Cyber Security at a tech services company
The tech support is decent.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Architect at a comms service provider
CyberArk's support team is knowledgeable and helpful, consistently responding on time. If the assigned support person...
Read full review of CyberArk Secrets Management »
SiddharthSingh1
Software Development Engineer 2 at a computer software company
The vendor support is good; we can raise tickets in their support system, and typically a developer is assigned...
Read full review of CyberArk Certificate Manager »
Anonymous User
Associate Vice President & Head of Apps Support at a tech services company
The support has been good. Turnaround times have been okay. They have not been immediate, but they do respond in a...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Principal entity management engineer at a retailer
Technical support is pretty responsive and knowledgeable. We do get the right person.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Contractor at a pharma/biotech company
They are fast. In some cases, they typically respond within one to two days. However, the response time can vary...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Consultant at a consultancy
The support from CyberArk Endpoint Privilege Manager is excellent. We have good support in our SLAs, it is for five...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
IT Security Service Specialist at a manufacturing company
I'm not satisfied with technical support. In my previous experience, we were waiting a couple of days for their...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Security Architect at a tech services company
They have a good response time. Sometimes, on the development side, for some components, it does not respond for PSM...
Read full review of CyberArk Privileged Access Manager »
Jack Gammon
Security Analyst at a financial services firm
The technical support is great. They are very responsive.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Technical Trainer at a tech services company
Technical support is average. They are not so great, because the first level support partner or distributor has to...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Manager of System Security at a tech services company
Customer Service: It's improved over the years and now is very fast and efficient. We've got a very good Italian...
Read full review of CyberArk Privileged Access Manager »
Shad Smith
Technical Architect at a tech vendor
Support does vary depending on how critical your issue is and if it needs to be elevated to dev support.
Read full review of CyberArk Privileged Access Manager »
Tasfamichael Mijena
Manager at a financial services firm
From my end, I have not used technical support. I don't know if my colleagues have faced any problems because of...
Read full review of CyberArk Privileged Access Manager »
Stephen Brittain
Security Analyst at a insurance company
The technical support does a good job. Sometimes, it takes you a little bit to get to the right person. As they grow,...
Read full review of CyberArk Privileged Access Manager »
Nate Chiles
Privileged Access Management Engineer at a hospitality company
We subscribe to premium support, and it's been excellent, providing us with relatively rapid responses and overall...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Presales Engineer at a tech services company
The technical support for this solution is very good. If I was to rate it on a scale of one to five, I would give it...
Read full review of CyberArk Privileged Access Manager »
Eli Galindo
Data Security Analyst II at a financial services firm
The technical support is good at communicating. I learned a lot yesterday about how to figure out a support case...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Technical Lead at a tech services company
Technical support is quite efficient and they always provide a timely response.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Analyst at a tech services company
Tech support is very quick to answer our request tickets.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Head of Sales Services Department at a comms service provider
My impression of their technical support team is that it is very bad. The support team's response time is quick,...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Lead Systems Architect at a tech vendor
I've never had to reach out to technical support.
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Ivan Burke
Head of Research Development and Innovation at a university
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at a computer software company
I think of situations I know. There's a technical account manager, and the customers are very happy with it. I would...
Read full review of Cybereason Managed Detection & Response »
Abhinav Srivastava
Senior Project Executive at a manufacturing company
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
AtulChaurasia
Operational Technical Security at a financial services firm
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at a university
In terms of support quality, it depends; if you're a partner with them, they provide fairly good support through a...
Read full review of Cybereason Endpoint Detection & Response »
Dannie Combs
Senior Vice President and Chief Information Security Officer at a financial services firm
The partnership between empow and Elasticsearch has a very positive impact on us from a couple of different angles: *...
Read full review of i-SIEM [EOL] »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at a tech services company
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at a computer software company
Customer service is rated as a five out of ten. When they work and reach the right level, they are helpful, but...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at a computer software company
A colleague informed me that he opened a ticket, and they probably responded within the time limit. Support asked for...
Read full review of Cybereason Next-Generation Antivirus »
Chad Kliewer
Information Security Officer at a comms service provider
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at a university
The solution's technical support was very good. There were only a few integration-related issues, for which...
Read full review of Cybereason Next-Generation Antivirus »
Alex Lapinski
Cyber Security & ICT Director at a tech services company
We are currently in the POC stage. I haven't had a chance to explore the tool's support.
Read full review of Cybereason Next-Generation Antivirus »
Ivan Burke
Head of Research Development and Innovation at a university
Cybereason's support is very good. They are very quick at setting up a new instance. Usually, when we have an IR,...
Read full review of Cybereason XDR »
Anonymous User
Technical Specialist Manager at a tech services company
Though I don't have much experience with the technical support of the product, I rate the technical support a nine...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Delivery Analyst at a consultancy
For technical support, I would rate it eight or nine out of ten. Nine is great actually since we have people...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Consultant
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
Read full review of Cybereason Endpoint Detection & Response »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
System Analyst at a tech services company
The tech support is relatively helpful. They respond to our queries on time and are always available when we have...
Read full review of Cybereason Managed Detection & Response »
Anonymous User
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Architect at a tech company
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Jerome Arockiam
Senior Security Specialist at a tech vendor
I would rate the technical support as nine out of ten. Sometimes, follow-ups are required to get a response from...
Read full review of Cybereason Managed Detection & Response »
Johnson Bresnick
Director of Learning and Development at a educational organization
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.