Cybereason Next-Generation Antivirus Reviews

My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the current antivirus system as well. Therefore, my use case is to replace an old antivirus system.

The single agent, combined with the EDR system, delivers additional information and data for the EDR. Regarding the use cases, or maybe it fits better into another question about the motivation of the customers, I can see two approaches. 

The first approach is where the customer has an existing EDR system running, and their contract comes to an end. They are looking to either prolong it, renew it, continue with the current system, or look for something cheaper or better. When they reevaluate the contract, it's a sales approach to suggest that for a similar amount of money, not very much more, they can get something much better. 

It's not only a plain EDR or plain antivirus system - it's antivirus plus EDR. The difference in price is not much. 

Especially for the antivirus, the cross-platform capability is significant, as it's for Windows and Linux workstations and servers. Having one system for all platforms is essential. 

This has helped in two ways. The majority of customers want one thing for all, however, some customers definitely want two systems, servers separated from workstations. I have a big data center for banks, and they separate Windows Servers from Linux Servers. It is important for them to have two different systems. 

By providing this multi-operating system capability, I have engaged with customers via the Linux servers because the Windows servers are handled differently, so they were looking for a second different system, which opened the door for us.

I have been told several times that the stability of the sensor, not the back end, is an issue. After certain updates, it consumes too much processor time without utilizing the processor capacity effectively, leading to servers reaching one hundred percent capacity. 

In conjunction with this, support is viewed as a problem. When something goes wrong, people open a ticket, however, they don't receive a quick or proper response.

I have used the solution for four years now.

I'm biased since I don't hear about the situations that run well. I'd rate stability six or seven out of ten.

A colleague informed me that he opened a ticket, and they probably responded within the time limit. Support asked for the logs again, although they had already provided the logs when initially opening the ticket. There is an answer. The ticket system registers compliance within the time limit. However, in terms of content and substance, it was inadequate.

Neutral

I know it only from demos, however, the setup looks quite easy and straightforward. I would rate the process as a nine out of ten.

I would rate the overall product as an eight out of ten.

My company uses Cybereason Next-Generation Antivirus for our managed services. We use it a lot when, as a part of our company's managed services, we do a posture assessment and stuff like that.

The solution's most valuable feature is its AI detection algorithm part, which helps and is Cybereason's way of detecting the unknown, not just the signature-based threats. The aforementioned feature of the tool has provided some fairly good results in the past.

Integrating other tools is sometimes an issue when using Cybereason Next-Generation Antivirus. If you have got other security tools in your IT environment, Cybereason Next-Generation Antivirus gives a false positive for those tools. If a security tool gets blacklisted, it is not necessarily easy in Cybereason's platform to whitelist those certain other tools. The aforementioned areas can be considered for improvement.

I have been using Cybereason Next-Generation Antivirus for two and a half years. My company has a partnership with Cybereason.

My company does face some issues with the solution due to certain interoperability. I wouldn't say it is not a stable solution, but as soon as you have another software in the environment, the solution tends to have some issues. A lot of the issues faced in the solution can be fixed with the help of whitelisting and a couple of rules or settings on your own. We have to face the same set of problems with the solution for every instance, so if you have a new client, you have to do the enrollment and admin work again. For every new use case, the creation of a new instance is required.

I rate the stability a six out of ten.

Scalability-wise, since I have not run into any problems with this solution, I rate its scalability a nine out of ten.

My company caters to small and medium-sized businesses.

The solution's technical support was very good. There were only a few integration-related issues, for which Cybereason's support engineers were available to help our company and to explain what went wrong and how to debug.

I rate the technical support a nine out of ten.

Positive

The initial setup of Cybereason Next-Generation Antivirus was straightforward.

The solution is deployed on-premises.

Depending on the network environment's size, the deployment phase can take two weeks to a month.

I am not exactly sure about the price of the solution. I rate the solution's pricing a seven on a scale of one to ten, where one is cheap, and ten is expensive.

I rate the overall solution an eight out of ten.

We use the solution as an endpoint protection. 

The tool's detection range works fine. Its most valuable features are its ease of employment and lightweightness. It's not heavy on resources. We focus on malware and ransomware detection. 

The solution is flexible and can be deployed on-prem or in the cloud. 

Cybereason Next-Generation Antivirus is not available in the local language, which can be inconvenient. 

I have been working with the product for two months. 

I rate the solution's stability a nine point five out of ten.

I rate Cybereason Next-Generation Antivirus' scalability a ten out of ten. We have a test group of 20 users who use it daily.

We are currently in the POC stage. I haven't had a chance to explore the tool's support.

I rate the solution's deployment ease a ten out of ten. Deploying Cybereason is straightforward and quick. It involves simply receiving the installation file, clicking, and following embedded instructions for server connections and ports. This process is so easy that it typically takes just a few minutes to complete. Additionally, the deployment requires one resource.

I rate the solution's pricing a four out of ten. Its pricing is justified. 

We evaluated McAfee and Microsoft before Cybereason Next-Generation Antivirus.

Cybereason Next-Generation Antivirus works as advertised. I rate it a ten out of ten.