Compare Cybereason vs Splunk

Cybereason

Based on 34 reviews.

Splunk

Based on 956 reviews.

Latest Research

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IBM Security QRadar vs. Splunk Enterprise Security

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Splunk Enterprise Platform vs. Splunk Security Essentials

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Updated: January 2026

Sample Customers

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Popular Solutions

Cybereason Endpoint Detection & Response

3 reviews

Cybereason Managed Detection & Response

3 reviews

Cybereason Next-Generation Antivirus

2 reviews

Splunk Enterprise Security

158 reviews

Splunk AppDynamics

34 reviews

Splunk Observability Cloud

47 reviews

Top Industries

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

Performing Arts

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ivan Burke
Head of Research Development and Innovation at a university
My main use case for Cybereason Endpoint Detection & Response is mostly for incident response.
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at a computer software company
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at a computer software company
I am part of a reseller with two roles. We are a Managed Service Provider ourselves, and in a way, we compete with...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at a computer software company
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Dannie Combs
Senior Vice President and Chief Information Security Officer at a financial services firm
My organization is in the financial services industry and the majority of services that we offer are financial...
Read full review of i-SIEM [EOL] »

Review 1 of 5

Taiwo Ige
IT Operations Engineer at a wholesaler/distributor
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Anonymous User
Senior Manager at a financial services firm
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
DevendraKumar1
Technology lead at a consultancy
I am using Splunk AppDynamics for application support and production support. I have worked for an alert system,...
Read full review of Splunk AppDynamics »
DhirendraSingh2
Senior Consultant at a consultancy
I work in the telecommunication domain where we manage routers, WLAN services, and various other services from which...
Read full review of Splunk ITSI (IT Service Intelligence) »
Shiboo Suren
Manager cybersecurity at a manufacturing company
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

Peter Nowak
Business Development Manager for Cybereason at a computer software company
Customer service is rated as a five out of ten. When they work and reach the right level, they are helpful, but...
Read full review of Cybereason XDR »
Dannie Combs
Senior Vice President and Chief Information Security Officer at a financial services firm
The partnership between empow and Elasticsearch has a very positive impact on us from a couple of different angles: *...
Read full review of i-SIEM [EOL] »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at a tech services company
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at a university
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of Cybereason Managed Detection & Response »
Ivan Burke
Head of Research Development and Innovation at a university
The solution's technical support was very good. There were only a few integration-related issues, for which...
Read full review of Cybereason Next-Generation Antivirus »
Alex Lapinski
Cyber Security & ICT Director at a tech services company
We are currently in the POC stage. I haven't had a chance to explore the tool's support.
Read full review of Cybereason Next-Generation Antivirus »
Abhinav Srivastava
Senior Project Executive at a manufacturing company
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at a university
In terms of support quality, it depends; if you're a partner with them, they provide fairly good support through a...
Read full review of Cybereason Endpoint Detection & Response »
AtulChaurasia
Operational Technical Security at a financial services firm
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Chad Kliewer
Information Security Officer at a comms service provider
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at a university
Cybereason's support is very good. They are very quick at setting up a new instance. Usually, when we have an IR,...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at a computer software company
I think of situations I know. There's a technical account manager, and the customers are very happy with it. I would...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at a computer software company
A colleague informed me that he opened a ticket, and they probably responded within the time limit. Support asked for...
Read full review of Cybereason Next-Generation Antivirus »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Architect at a tech company
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Delivery Analyst at a consultancy
For technical support, I would rate it eight or nine out of ten. Nine is great actually since we have people...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
System Analyst at a tech services company
The tech support is relatively helpful. They respond to our queries on time and are always available when we have...
Read full review of Cybereason Managed Detection & Response »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »
Johnson Bresnick
Director of Learning and Development at a educational organization
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Jerome Arockiam
Senior Security Specialist at a tech vendor
I would rate the technical support as nine out of ten. Sometimes, follow-ups are required to get a response from...
Read full review of Cybereason Managed Detection & Response »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Anonymous User
Technical Consultant
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Specialist Manager at a tech services company
Though I don't have much experience with the technical support of the product, I rate the technical support a nine...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 30

CanselÖzcan
Managing Director at a tech services company
The global technical support for this solution is really good. They have two different service types; standard and...
Read full review of Splunk AppDynamics »
Derek Scott
Information System Security Officer at a tech vendor
I handle most things in-house, however, I evaluate Splunk Enterprise Security's technical support and service as...
Read full review of Splunk Enterprise Security »
Cemil Altug
Hybrid Cyber Security Team Lead at a security firm
I didn’t contacted the customer support. Spunk has a website and community which has everything you need.
Read full review of Splunk Enterprise Platform »
Nagendra Nekkala.
Senior Manager ICT & at a logistics company
I would rate its customer service and support eight out of ten.
Read full review of Splunk Observability Cloud »
Sylvain Germe
Application and Network Performance Engineer at a tech services company
The support for AppDynamics used to be very good, and now it could be better. The support team could be more...
Read full review of Splunk AppDynamics »
Aaron Hodge
Security delivery manager at a tech vendor
We have had good success with customer support. We haven't had any issues contacting them and getting problems resolved.
Read full review of Splunk Enterprise Security »
Mack Scott
Cyber Security Network Security Engineer at a manufacturing company
I would rate customer service and technical support as an eight out of ten. The resources are largely...
Read full review of Splunk SOAR »
Nuno Rosa
Principal Consultant at a tech vendor
In terms of technical support, they don't need to be faster, but they could be more usable. I believe they can...
Read full review of Splunk AppDynamics »
ABBURI AJAY
Splunk Software Developer at a tech vendor
The solution’s technical support is good.
Read full review of Splunk Enterprise Platform »
Nagendra Nekkala.
Senior Manager ICT & at a logistics company
I would rate the customer service and support eight out of ten.
Read full review of Splunk ITSI (IT Service Intelligence) »
UzairKhan
Business General Manager at a tech consulting company
I can rate the technical support of Splunk Cloud Platform as eight; they are quite helpful.
Read full review of Splunk Cloud Platform »
Anonymous User
Sr. Engineer Observability at a financial services firm
Splunk support is pretty good. There's some work to be done. When I provide them with a bunch of data, they don't...
Read full review of Splunk Cloud Platform »
Anonymous User
User Experience Solution Director at a manufacturing company
Customer Service: Customer service has been good. We've actually been less capable of keeping up with them then they...
Read full review of Splunk AppDynamics »
Anonymous User
Senior InfoSec Manager at a pharma/biotech company
Base-level support is suboptimal. Enterprise customers need the premium support package. Responses are often delayed,...
Read full review of Splunk Cloud Platform »
Anonymous User
Senior Principal, Enterprise Architect at a computer software company
I would rate their support an eight out of ten.
Read full review of Splunk AppDynamics »
Anton Kudin
CISO at a financial services firm
I am really satisfied with their technical support. The technicians are very professional.
Read full review of Splunk User Behavior Analytics »
Anjani Kumar
System Engineer at a tech vendor
We used to support a few times and our experience was good. I would rate the support from Splunk a four out of five.
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. CyberSecurity Solutions Architect at a security firm
The technical support is excellent.
Read full review of Splunk User Behavior Analytics »
AdityaAgrawal
Information Security Analyst at a tech services company
I would rate them an eight out of ten. Their response speed is okay, but if, by any chance, we miss the response for...
Read full review of Splunk Enterprise Security »
Anonymous User
Lead Information Security Specialist at a tech services company
I do not have to deal with them, so I do not have any information. Our administrators handle that side of things.
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk Engineer at a logistics company
I have never used their support. We solve our problems by ourselves.
Read full review of Splunk ITSI (IT Service Intelligence) »
Kenn Brodhagen
DevOps Engineer at a computer software company
I haven't used the technical support.
Read full review of Splunk Enterprise Security »
Venkatesh
Security Analyst at a tech services company
Technical support is good.
Read full review of Splunk Enterprise Security »
Alexandre D
Defense protection study manager at a government
We have not been in direct contact with Splunk except for a workshop where I met a few of them. My impression was...
Read full review of Splunk Enterprise Security »
Anonymous User
Test Specialist at a financial services firm
I have not had the need to contact technical support.
Read full review of Splunk AppDynamics »
Anonymous User
CYBERSECURITY ANALYST at a tech services company
Technical support has been good.
Read full review of Splunk Cloud Platform »
Anonymous User
Security Analyst at a computer software company
I would evaluate customer service and technical support for Splunk Enterprise Security as good on a scale of one to 10.
Read full review of Splunk Enterprise Security »
Kent Yan
Information Security Analyst at a leisure / travel company
I never really had to use professional services. For the most part, everybody is knowledgeable and patient, and there...
Read full review of Splunk Enterprise Security »
Michael Kaericher
Senior Consultant at a financial services firm
Most of my interaction is with the user community, which is how Splunk wants it. When I need help, that community is...
Read full review of Splunk Enterprise Security »
Anonymous User
Data Center Architect at a outsourcing company
We've had a few calls, and they're very responsive.
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

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