Compare datto vs MSP360

datto

Based on 34 reviews.

MSP360

Based on 16 reviews.

Latest Research

Buyer's Guide

Datto Cloud Continuity vs. MSP360 Backup

January 2026

MSP360 Backup vs. Datto Cloud Continuity

Updated: January 2026

Buyer's Guide

Datto Cloud Continuity vs. MSP360 Backup

January 2026

Datto Cloud Continuity vs. MSP360 Backup

Updated: January 2026

Sample Customers

Datto SIRIS

Datapac, Dynamic Business Technologies, SAX Technology Advisors

Datto Remote Monitoring and Management

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Datto File Protection

machineLOGIC, The Local Guy

MSP360 Backup

StratX

Popular Solutions

Datto Remote Monitoring and Management

3 reviews

Datto Cloud Continuity

1 reviews

Datto SIRIS

8 reviews

MSP360 Backup

0 reviews

Cloudberry

1 reviews

Top Industries

Computer Software Company

11%

Comms Service Provider

11%

Manufacturing Company

Performing Arts

Insurance Company

13%

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kunal Kishor
AI/ML Engineer at a consultancy
We have been using Datto SIRIS for a few of our clients for backup purposes, and for a few others, we have been using...
Read full review of Datto SIRIS »
Alex Clerici
System Integrator IT Manager at a tech services company
Usual use cases for Datto Remote Monitoring and Management include inventory purposes, managing software installation...
Read full review of Datto Remote Monitoring and Management »
JonMcWilliams
vCTO - Technical Account Manager at a tech services company
We use the solution for ticketing.
Read full review of Datto Autotask Professional Services Automation (PSA) »
TrevorSmith
Assistant Director, Network Operations at a insurance company
I used to use the solution when I used to work for an MSP for whom I used to deploy the product for the clients....
Read full review of Datto Cloud Continuity »
Duncan_Goodwin
Owner at a tech services company
We are a reseller and primarily use Datto ALTO for disaster recovery.
Read full review of Datto ALTO »

Review 1 of 5

Anonymous User
SRE. Devops. Cloud. FinOps at a financial services firm
My main use case for Cloudberry is to synchronize my files to S3 on AWS. A quick specific example of how I use...
Read full review of Cloudberry »

Review 1 of 1

Customer Service

Kunal Kishor
AI/ML Engineer at a consultancy
The maintenance of Datto SIRIS is easy because they have an auto-update system that keeps everything updated in...
Read full review of Datto SIRIS »
Alex Clerici
System Integrator IT Manager at a tech services company
I communicate with support not very often. However, during the first release of the product, I discovered some bugs...
Read full review of Datto Remote Monitoring and Management »
JasonGrant
Founder at a consultancy
They have an emergency service for partners, so if things go bad, you call the number to connect with someone instantly.
Read full review of Datto Cloud Continuity »
JonMcWilliams
vCTO - Technical Account Manager at a tech services company
I have not contacted the support. However, my colleagues contacted and they had a positive experience with the support.
Read full review of Datto Autotask Professional Services Automation (PSA) »
Aurélien Boeyen
Co Founder at a tech services company
The technical support was satisfactory.
Read full review of Datto Endpoint Detection and Response (EDR) »
Omri F.
President & CEO at a tech vendor
The speed of technical support was excellent, and the quality was above average. If I were to put support on a scale...
Read full review of Datto SIRIS »
Samuel Torres
Support Engineer Tier II at a tech services company
I have never contacted Datto Cloud Continuity’s technical support team. Sometimes, when the agent or services stop...
Read full review of Datto Cloud Continuity »
Rahul Arvind
Infrastructure Engineer at a consultancy
I would rate the technical support that the vendor provides at 9.5, as they offer excellent service.
Read full review of Datto SIRIS »
Peeyush Yadav
Technical Support Engineer I at a consultancy
I have never had to contact technical support for Datto SIRIS in these two years.
Read full review of Datto SIRIS »
JamalleWilson
Remote Network Support Analyst Level 2 at a tech services company
I had to deal with Datto support a few times because their Concord platform was down. I've also called with questions...
Read full review of Datto Remote Monitoring and Management »
Anonymous User
Business Development Manager at a comms service provider
We've used Datto support before. In most cases, they've been excellent. In a couple of instances, it took a little...
Read full review of Datto Remote Monitoring and Management »
SSL
Senior IT Consultant at a tech consulting company
Customer Service: I would give customer service a rating of 9/10. They provided decent customer service. Technical...
Read full review of Datto Cloud Continuity »
Raul Garcia
PMO y CIO - Tecnologías de Información at a consumer goods company
Very good, timely, and effective.
Read full review of Datto Cloud Continuity »
Anonymous User
Director at a computer software company
Technical support has been quite good. We haven't had any problems with technical support.
Read full review of Datto Endpoint Detection and Response (EDR) »
Brian Jordon
Vendor Application Specialist at a retailer
I personally have not had any interactions with their support team, but I've heard nothing but good responses from my...
Read full review of Datto Remote Monitoring and Management »
Duncan_Goodwin
Owner at a tech services company
Technical support is good, but they were better when it was independently owned. They were excellent before but now...
Read full review of Datto ALTO »
Andrea Zanonepoma
Engineer at a renewables & environment company
The customer support of Datto SIRIS is very high-level, and they respect the ticket times.
Read full review of Datto SIRIS »
Daniel McCoy
Chief Innovation Officer at a tech services company
Their support is slow. I would rate them a three out of five. If it's something doable, they guide you through the...
Read full review of Datto Remote Monitoring and Management »
James Herold Herold
Unemployed - previously IT Account Manager at a retailer
On a scale of one to five, I would rate them a five out of five. They were always very responsive, and the escalation...
Read full review of Datto Cloud Continuity »
TrevorSmith
Assistant Director, Network Operations at a insurance company
I rate the technical support a ten out of ten.
Read full review of Datto Cloud Continuity »
Jake Boyce
IT Manager at a insurance company
I've had to call them a few times. Their tech support guys are generally good. They generally know what exactly I'm...
Read full review of Datto Remote Monitoring and Management »
Dan Gospe
Chief Operating Officer, and HIPAA Privacy Officer at a tech services company
Tech support has been really good whenever we have had an issue, which is very uncommon.
Read full review of Datto Remote Monitoring and Management »
Christian Poirier
Owner
In general, I find that Datto's technical support is fast, although it depends on your question type. Since I use...
Read full review of Datto Cloud Continuity »
Anonymous User
General Manager at a tech services company
They are usually pretty good at responding.
Read full review of Datto Remote Monitoring and Management »
Florian
IT Manager at a educational organization
There was support for the tool itself being able to be installed on different platforms. Trying the support, we found...
Read full review of Datto Endpoint Detection and Response (EDR) »
Anonymous User
Co-Founder and Chief Technology Officer at a tech services company
Customer Service: Excellent. Our rep feels like part of the family. Technical Support: Also, excellent. I haven't...
Read full review of Datto Cloud Continuity »
Roy Prime
VoIP phone IT manager at a consultancy
I had a memorable experience with customer support during the bare-metal recovery, and the support was brilliant. I...
Read full review of Datto SIRIS »

Review 1 of 27

DavidWork
Owner at a tech services company
I rate the support from MSP360 Backup an eight out of ten.
Read full review of MSP360 Backup »
CONRAD FORREST
President at a sports company
The technical support is decent, but I don't want to know the details of the backup and we almost have to pay...
Read full review of MSP360 Backup »
Amit Suthar
Team Lead at a computer software company
The technical support services are good.
Read full review of MSP360 Backup »
Anonymous User
Owner at a tech services company
Their support is very good. I am happy with the support.
Read full review of MSP360 Backup »
Anonymous User
System Admin at a financial services firm
Technical support is good and it is easy to get solutions.
Read full review of MSP360 Backup »
Anonymous User
President and Chief Technology Officer at a tech services company
We've dealt with technical support in the past and they have been very good so far. They are helpful and responsive....
Read full review of MSP360 Backup »
Magdalena Stanek
Owner at a tech services company
We haven't had to contact technical support yet. We find the solution very easy to use, so we haven't required any...
Read full review of MSP360 Backup »
Anonymous User
SRE. Devops. Cloud. FinOps at a financial services firm
I have not interacted with customer support for Cloudberry.
Read full review of Cloudberry »
Anonymous User
IT Manager at a transportation company
Their support is good.
Read full review of MSP360 Backup »
Fabio De Souza
TS Engineer at a computer software company
I've used technical support in the past and I've found them to be very good. They are quite fast and very helpful. My...
Read full review of MSP360 Backup »
Anonymous User
Owner
I have only had one question that I emailed support. My question was addressed in less than 24 hours, even going back...
Read full review of MSP360 Backup »
Anonymous User
Director
Not applicable.
Read full review of MSP360 Backup »

Review 1 of 12

Technical Support

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