Compare datto vs Rubrik

datto

Based on 34 reviews.

Rubrik

Based on 112 reviews.

Latest Research

Buyer's Guide

Datto Cloud Continuity vs. Rubrik

January 2026

Rubrik vs. Datto Cloud Continuity

Updated: January 2026

Buyer's Guide

Datto Cloud Continuity vs. Rubrik

January 2026

Datto Cloud Continuity vs. Rubrik

Updated: January 2026

Sample Customers

Datto SIRIS

Datapac, Dynamic Business Technologies, SAX Technology Advisors

Datto SaaS Protection

Datapac, Dynamic Business Technologies, SAX Technology Advisors

Datto File Protection

machineLOGIC, The Local Guy

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Igneous DataProtect

Allen Institute Altius Institute for Biomedical Sciences Bardel Entertainment OpSec PAIGE.ai

Rubrik Go

Public Consulting Group

Popular Solutions

Datto Remote Monitoring and Management

3 reviews

Datto Cloud Continuity

1 reviews

Datto SIRIS

8 reviews

Rubrik

21 reviews

Rubrik Go

5 reviews

Rubrik Data Security Posture

1 reviews

Top Industries

Computer Software Company

11%

Comms Service Provider

11%

Manufacturing Company

Performing Arts

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kunal Kishor
AI/ML Engineer at a consultancy
We have been using Datto SIRIS for a few of our clients for backup purposes, and for a few others, we have been using...
Read full review of Datto SIRIS »
Alex Clerici
System Integrator IT Manager at a tech services company
Usual use cases for Datto Remote Monitoring and Management include inventory purposes, managing software installation...
Read full review of Datto Remote Monitoring and Management »
JonMcWilliams
vCTO - Technical Account Manager at a tech services company
We use the solution for ticketing.
Read full review of Datto Autotask Professional Services Automation (PSA) »
TrevorSmith
Assistant Director, Network Operations at a insurance company
I used to use the solution when I used to work for an MSP for whom I used to deploy the product for the clients....
Read full review of Datto Cloud Continuity »
Duncan_Goodwin
Owner at a tech services company
We are a reseller and primarily use Datto ALTO for disaster recovery.
Read full review of Datto ALTO »

Review 1 of 5

Neelash Nair
Principle Tech Architect at a tech vendor
I have been working with Rubrik Data Security Posture since 2016-2017. I have been working with Rubrik Data Security...
Read full review of Rubrik Data Security Posture »
AmarpreetSingh
Technical Architect at a tech vendor
I am using Rubrik Go mostly for VM backups and SaaS backups.
Read full review of Rubrik Go »
Kammara Bheemanna
Information Technology Specialist at a legal firm
I tested out 12 use cases for infrastructure and DB prospects. One important use case involves retrieving data when a...
Read full review of Rubrik »

Review 1 of 3

Customer Service

Samuel Torres
Support Engineer Tier II at a tech services company
I have never contacted Datto Cloud Continuity’s technical support team. Sometimes, when the agent or services stop...
Read full review of Datto Cloud Continuity »
Alex Clerici
System Integrator IT Manager at a tech services company
I communicate with support not very often. However, during the first release of the product, I discovered some bugs...
Read full review of Datto Remote Monitoring and Management »
Rahul Arvind
Infrastructure Engineer at a consultancy
I would rate the technical support that the vendor provides at 9.5, as they offer excellent service.
Read full review of Datto SIRIS »
Omri F.
President & CEO at a tech vendor
The speed of technical support was excellent, and the quality was above average. If I were to put support on a scale...
Read full review of Datto SIRIS »
JonMcWilliams
vCTO - Technical Account Manager at a tech services company
I have not contacted the support. However, my colleagues contacted and they had a positive experience with the support.
Read full review of Datto Autotask Professional Services Automation (PSA) »
Aurélien Boeyen
Co Founder at a tech services company
The technical support was satisfactory.
Read full review of Datto Endpoint Detection and Response (EDR) »
Peeyush Yadav
Technical Support Engineer I at a consultancy
I have never had to contact technical support for Datto SIRIS in these two years.
Read full review of Datto SIRIS »
JasonGrant
Founder at a consultancy
They have an emergency service for partners, so if things go bad, you call the number to connect with someone instantly.
Read full review of Datto Cloud Continuity »
Kunal Kishor
AI/ML Engineer at a consultancy
The maintenance of Datto SIRIS is easy because they have an auto-update system that keeps everything updated in...
Read full review of Datto SIRIS »
Anonymous User
Co-Founder and Chief Technology Officer at a tech services company
Customer Service: Excellent. Our rep feels like part of the family. Technical Support: Also, excellent. I haven't...
Read full review of Datto Cloud Continuity »
Roy Prime
VoIP phone IT manager at a consultancy
I had a memorable experience with customer support during the bare-metal recovery, and the support was brilliant. I...
Read full review of Datto SIRIS »
SSL
Senior IT Consultant at a tech consulting company
Customer Service: I would give customer service a rating of 9/10. They provided decent customer service. Technical...
Read full review of Datto Cloud Continuity »
TrevorSmith
Assistant Director, Network Operations at a insurance company
I rate the technical support a ten out of ten.
Read full review of Datto Cloud Continuity »
Christian Poirier
Owner
In general, I find that Datto's technical support is fast, although it depends on your question type. Since I use...
Read full review of Datto Cloud Continuity »
Andrea Zanonepoma
Engineer at a renewables & environment company
The customer support of Datto SIRIS is very high-level, and they respect the ticket times.
Read full review of Datto SIRIS »
JamalleWilson
Remote Network Support Analyst Level 2 at a tech services company
I had to deal with Datto support a few times because their Concord platform was down. I've also called with questions...
Read full review of Datto Remote Monitoring and Management »
Florian
IT Manager at a educational organization
There was support for the tool itself being able to be installed on different platforms. Trying the support, we found...
Read full review of Datto Endpoint Detection and Response (EDR) »
Raul Garcia
PMO y CIO - Tecnologías de Información at a consumer goods company
Very good, timely, and effective.
Read full review of Datto Cloud Continuity »
Anonymous User
Director at a computer software company
Technical support has been quite good. We haven't had any problems with technical support.
Read full review of Datto Endpoint Detection and Response (EDR) »
Anonymous User
Business Development Manager at a comms service provider
We've used Datto support before. In most cases, they've been excellent. In a couple of instances, it took a little...
Read full review of Datto Remote Monitoring and Management »
Daniel McCoy
Chief Innovation Officer at a tech services company
Their support is slow. I would rate them a three out of five. If it's something doable, they guide you through the...
Read full review of Datto Remote Monitoring and Management »
Dan Gospe
Chief Operating Officer, and HIPAA Privacy Officer at a tech services company
Tech support has been really good whenever we have had an issue, which is very uncommon.
Read full review of Datto Remote Monitoring and Management »
Brian Jordon
Vendor Application Specialist at a retailer
I personally have not had any interactions with their support team, but I've heard nothing but good responses from my...
Read full review of Datto Remote Monitoring and Management »
Anonymous User
General Manager at a tech services company
They are usually pretty good at responding.
Read full review of Datto Remote Monitoring and Management »
Jake Boyce
IT Manager at a insurance company
I've had to call them a few times. Their tech support guys are generally good. They generally know what exactly I'm...
Read full review of Datto Remote Monitoring and Management »
Duncan_Goodwin
Owner at a tech services company
Technical support is good, but they were better when it was independently owned. They were excellent before but now...
Read full review of Datto ALTO »
James Herold Herold
Unemployed - previously IT Account Manager at a retailer
On a scale of one to five, I would rate them a five out of five. They were always very responsive, and the escalation...
Read full review of Datto Cloud Continuity »

Review 1 of 27

Ovadya Rachamim
Storage & Data Protection Team Leader at a tech services company
Rubrik's technical support is excellent. They handle issues efficiently, and if escalation is needed, they manage it...
Read full review of Rubrik »
Boomchi Kumar
Director at a computer software company
Rubrik customer support is excellent.
Read full review of Rubrik »
Allan Skeels
General Manager at a financial services firm
My experience with customer service and support was very good. They were available to help with both deployment and...
Read full review of Rubrik »
AmarpreetSingh
Technical Architect at a tech vendor
On a scale from one to ten, I would rate the technical support of Rubrik Go a nine. They are very fast to respond and...
Read full review of Rubrik Go »
GopalSetia
Director- Pre Sales Enterprise Solution Architect at a tech vendor
I still need to get feedback on Rubrik's support. I think that regarding the feedback, we never faced many issues on...
Read full review of Rubrik »
Anonymous User
Domain Specialist infrastructure& platforms
The tech support is extremely helpful.
Read full review of Rubrik »
David-Simpson
Software Administrator at a university
We have been very pleased every time that we have had to contact their support. Their support has been really good.
Read full review of Rubrik »
Specialist2403
Infrastructure Specialist at a comms service provider
We have contacted technical support a couple of times and they are good. They are very responsive. Technically, they...
Read full review of Rubrik Go »
Anonymous User
Director and Co-Founder at a tech services company
Customer Service: 10/10. Never seen support like it. Technical Support: The best of the best. Rubrik's investment in...
Read full review of Rubrik »
Jewemars Christian Riano
Service Delivery Consultant at a tech services company
In terms of escalating tickets or bugs, they are very quick in terms of their support system.
Read full review of Rubrik »
Matthew Vallandingham
Systems Administrator at a media company
We have had training sessions. We used customer support once, and they resolved the issue immediately.
Read full review of Rubrik »
Sam Kemp
Enterprise Architect at a tech services company
Customer service is top notch, which I am usually pretty disappointed in. So far it's the best I've seen for a tech...
Read full review of Rubrik »
Mischa Donker
Cloud and Virtualisation Specialist at a comms service provider
All of the Rubrik engineers know everything about their products.
Read full review of Rubrik »
Anonymous User
Network Specialist, Information Technology at a university
The support from Rubrik is excellent. They do support tunnels on the back end, and you can simply email support and...
Read full review of Rubrik »
Anonymous User
CTO at a tech services company
The solution's technical support is good, and they answer quickly and efficiently. However, to improve the support,...
Read full review of Rubrik Go »
Anonymous User
Works
Very good support who helps with each question. Very fast response time.
Read full review of Rubrik »
Anonymous User
Computer Operations Specialist at a retailer
The solution's technical support team is very responsive and proactive.
Read full review of Rubrik »
Edward Poll
Head of IT Infrastructure at a educational organization
We used the support services a couple of times early on, because we were quite early adopters. They were fantastic....
Read full review of Rubrik »
Ibrahim Hasan
Sales Manager at a computer software company
Customer service and support for Rubrik are rated an eight out of ten, indicating a good level of responsiveness and...
Read full review of Rubrik »
Anonymous User
Assistant Vice President at a financial services firm
I have found Rubrik's technical support to be extremely knowledgeable and easily accessible.
Read full review of Rubrik »
SANTHAKUMAR Govindan
Senior Manager at a manufacturing company
The technical support is generally good. While their knowledge is good, I find there is a bit too much dependency on...
Read full review of Rubrik »
AshwaniDhakla
Senior Consultant at a computer software company
Technical support isn't that good, especially if you compare it to a competitor like EMC.
Read full review of Rubrik Go »
Anonymous User
Senior Technical Support Engineer at a tech services company
They are quite responsive, and their solution part is quick delivering. Case handling is very short. That was a good...
Read full review of Rubrik »
Nathan Monk
Managing Consultant at a consultancy
Rubrik’s technical support has been phenomenal! They are extremely quick to respond and 99% of the time, they are...
Read full review of Rubrik »
Burak Ustun, M.S.
Senior Engineer, System & Networking at a manufacturing company
10 out of 10.
Read full review of Rubrik »
Dileep Thakur
Senior Manager (Backup & Restore) at a financial services firm
We submit a support request and promptly receive an email from the annual support team. Overall, I find the support...
Read full review of Rubrik »
Anonymous User
Consultant at a government
Technical support was pretty good. They were excellent.
Read full review of Rubrik »
Anonymous User
Ecosystem Solution Architect Lead for UK, Ireland, Arfica at a consultancy
The times I've worked with them, the customer service and support were just a little bit slow, but they're still very...
Read full review of Rubrik »
Anonymous User
CTO at a tech services company
We've had support from Rubrik, we opened a couple of requests. It was a really fast response and they solved the...
Read full review of Rubrik »
Anonymous User
Storage Administrator at a healthcare company
When we have run into issues, we've reached out to our support team at Rubrik and they've been very quick to respond....
Read full review of Rubrik »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.