Compare Dell Technologies vs GBTEC Software AG

Dell Technologies

Based on 1991 reviews.

GBTEC Software AG

Based on 4 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

170 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

BIC Platform

1 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

Government

Manufacturing Company

11%

Computer Software Company

Retailer

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

FilySacko
Quality & Process Management Consultant at a manufacturing company
The main use case is for the quality management of our clients' systems. Clients need to be able to model their...
Read full review of BIC Platform »

Review 1 of 1

Customer Service

Johan Hulten
Senior Storage Engineer at a tech consulting company
Sometimes, the support team throws me around before I talk to the right person. However, the situation has been much...
Read full review of Dell PowerScale (Isilon) »
Amarjit Rathee
Associate Vice President at a tech services company
The support is excellent. The remote team is proactive.
Read full review of Dell ObjectScale »
Palatla Srikanth
Lead Solution Architect at a computer software company
The team supports us whenever we raise a query or call them.
Read full review of Dell PowerEdge XE-Series »
MOHAMEDELSHERIF
Senior Technical Consultant at a computer software company
I worked on a Greenfield project, which did not require support. In general, the support is perfect. Furthermore, we...
Read full review of Dell PowerConnect Switches [EOL] »
Fahad_Siddiqui
Senior Infrastructure Consultant at a tech vendor
We sometimes encountered response issues with the technical support team. Overall, they have the technical abilities...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
IT Infrastructure and Operations Manager at a comms service provider
Technical support was fantastic.
Read full review of VNX [EOL] »
Savera-Menezes
Head of IT Infrastructure at a insurance company
Technical support for this solution was very good, professional, and they had the skills to get it implemented.
Read full review of VxRail »
Anonymous User
IT Manager at a comms service provider
We haven't needed to contacted customer support because there is good documentation online.
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Technical Team Lead at a tech services company
We have not called support for three years. The technical documentation is good, so I would give it a rating of 9/10....
Read full review of Dell RecoverPoint »
Anonymous User
G. Manager- Technical Services
The technical support is okay but they can work on the response time. The last time we had an issue it took a while...
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Technical Team Lead at a tech services company
The level of technical support is 10/10. Over four years we didn’t encounter any issues with VPLEX technical support.
Read full review of Dell VPLEX »
Anonymous User
Consultant
If I had to rank Dell support from one to ten, with ten being best and one being worst, I would rank the support as...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Sir Systems Engineer at a tech services company
Technical support has gotten worse since the merger, for example, response time to SR creation. And mainly, if I ask...
Read full review of Dell Unity XT »
Anonymous User
Teamleitung Technical Sales at a tech services company
In general, it's common to encounter issues, especially during late hours when support might not be readily...
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Manager at a government
The support from Dell for Dell PowerScale (Isilon) is really good. One of the points we appreciate about Dell is...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Director at a computer software company
The bulk of my experience with Dell tech support is on the consumer side of things.
Read full review of Dell PowerEdge R-Series »
Anonymous User
System Engineer at a government
The technical is very good. It is easy to contact someone. They have a great team that helps us.
Read full review of Dell PowerMax »
Anonymous User
Lead Analyst at a financial services firm
The solution’s technical support is excellent.
Read full review of Dell Avamar »
Anonymous User
Associate Director, Health Information Technologies at a university
Dell's support is fantastic. We've never really had any problems with them. I would rate them an eight out of ten.
Read full review of Dell PowerEdge R-Series »
Anonymous User
CTO at a tech services company
I've dealt with technical support. I'd give them a ten out of ten.
Read full review of VxRail »
Mohammad Salman
Manager of Customer Services at a educational organization
The technical support was good, especially for upgrading, which we did four times. It was straightforward and easy.
Read full review of Dell XtremIO »
Romulo Luis
Consultant at a government
Technical support has been good as far as our support is concerned. Their response time has been good. I'm speaking...
Read full review of VMAX [EOL] »
Anonymous User
Group IT Manager at a mining and metals company
We had a set of faults when we went live with our last set of servers in the middle of the night, Dell assigned an...
Read full review of Dell PowerEdge R-Series »
Mahendra Panchotiya
IT Lead at a healthcare company
The technical support for Dell PowerEdge FX is really good; they are very helpful with their turnaround time. I had...
Read full review of Dell PowerEdge FX [EOL] »
Anonymous User
It adviser at a security firm
Dell's technical support is professional, however, they are not very available at the very moment I need them....
Read full review of Dell SC Series »
Anonymous User
Professor at a university
I haven't used Dell's technical support much. Usually, when I have a problem, we search online for a solution....
Read full review of Dell PowerEdge R-Series »
Anonymous User
Deputy Head of IT Service at a government
I would give technical support a rating of 3/10.
Read full review of Vblock [EOL] »
Cezary Majewski
Network Infrastructure Administrator at a transportation company
We've reached out to technical support, and we've had a good experience. Dell offers very good support.
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Global Head, Storage at a financial services firm
Technical support has been pretty good; however, I would like to see better integration with Dell support and the...
Read full review of Dell PowerProtect Cyber Recovery »
Infotecharch67
IT Architect at a healthcare company
The technical team is good.
Read full review of Dell XtremIO »

Review 1 of 30

FilySacko
Quality & Process Management Consultant at a manufacturing company
As far as technical support is concerned, I think the team is reactive when it comes to routine issues. But there are...
Read full review of BIC Platform »
Anonymous User
Principal Consultant & Partner at a consultancy
The support is in Germany and there's just a one hour time difference so we don't have to wait for a response. They...
Read full review of BIC Platform »
Anonymous User
Systems Administrator at a legal firm
I have contacted the product's technical support team. We encounter time zone-related issues working with them. Thus,...
Read full review of BIC Platform »

Review 1 of 3

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.