Compare Dell Technologies vs GBTEC Software AG

Dell Technologies

Based on 2455 reviews.

GBTEC Software AG

Based on 4 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

178 reviews

Dell PowerStore

162 reviews

Dell Unity XT

8 reviews

BIC Platform

0 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

14%

Financial Services Firm

10%

Manufacturing Company

10%

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Anonymous User
Systems Administrator at a legal firm
We use BIC Platform for process design and workflow features.
Read full review of BIC Platform »

Review 1 of 1

Customer Service

Joseph Lynes
IT Support Superviser at North Texas Municipal Water District
Since deploying the laptops, we have measurable outcomes such as cost savings and user satisfaction scores because we...
Read full review of Dell Business Laptops »
Evans Vasavan
Security Engineer at GlobeSecure Technologies Pvt Ltd
Customer support for Dell PowerEdge T-Series is fantastic. I would rate the customer support for Dell PowerEdge...
Read full review of Dell PowerEdge T-Series »
Peter Kilcourse
Data Center Manager at ESB
I've worked with Dell support primarily on the PowerEdge side. I engage with colleagues for support inquiries, but...
Read full review of Dell Business Laptops »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
Dell support has been flawless. I would evaluate Dell support on a scale of one to ten as a nine because they deliver...
Read full review of Dell PowerEdge R-Series »
Pavaredh Poungkeaw
Product Manager at Ratchathani University
We create tickets for support. We are using the Dell portal and if we have any problem with VMware or hardware, we...
Read full review of VxRail »
Burger Beukes
Infrastructure Engineer at a energy/utilities company
I have contacted technical support for Dell PowerProtect DP (IDPA) regarding the bare-metal restore issue we had. The...
Read full review of Dell PowerProtect DP (IDPA) »
Dercio Silindane
Senior IT Engineer at Illovo Sugar Africa
The technical support for Dell Business Laptops is rated ten by me, and it is very good.
Read full review of Dell Business Laptops »
Hassen Trabelsi
IT Manager at Messer France
I would rate their support for these servers a solid eight out of ten. We have not encountered many problems, but...
Read full review of Dell PowerEdge R-Series »
Kazi Amranul Houqe
First Assistant Vice President (Fa VP) & Unit Head Of Server & Storage Management Unit at a financial services firm
Technical support from Dell for Dell Storage Resource Manager (SRM) is very good. In my country, Dell has not ensured...
Read full review of Dell Storage Resource Manager (SRM) »
Rodrigo Pavao
Infrastructure Architect at Hardlink
Their technical support on offer is better than other products on the market.
Read full review of VxRail »
Faisal_Zia
Team Lead of Senior Directors at Net-International
Technical support rates eight to nine on a scale from one to ten, with one being the worst and ten being the best.
Read full review of Dell PowerProtect Data Domain »
Anand-Kulkarni
Electrical Engineer at Tata Consultancy
Moogsoft's technical support is good.
Read full review of Moogsoft »
MD-MONIRUZZAMAN
Assistant Vice President at Shahjalal Islami Bank Limited
Dell's technical support can be rated as eight or nine on a scale of one to ten, where ten is the highest score....
Read full review of Dell PowerStore »
SigfridCecillon
CEO at Arsium
I think the technical support by Dell is quite good because when we call them, immediately there are people who are...
Read full review of Dell PowerStore »
reviewer5049281
Manager, ICT at a educational organization
On a scale of 1 to 10, I would evaluate Dell support as an eight because even if the Pro Support is overdue by two...
Read full review of Dell Business Laptops »
Anonymous User
Architect at a tech company
The technical support was very good for both the NetApp OCI and the EMC ViPR.
Read full review of Dell Storage Resource Manager (SRM) »
Asa Asdas
Technician at Sheeltron Digital Systems Private Limited
We have a dedicated team for technical support. However, we contact Dell's support team in case of complicated...
Read full review of Dell PowerEdge MX- Series »
Herzel Cohen
IT Infrastructure Manager at a real estate/law firm
Support is very good if we need it. If we have any problem with the equipment, the Dell team works with us to fix...
Read full review of Dell PowerEdge R-Series »
Scott Forehand
Manager, Global Infrastructure at a recreational facilities/services company
I work with customer service and tech support all the time. My impressions from working with them on the PowerEdge...
Read full review of Dell PowerEdge R-Series »
Asher Suhail
Solutions/Systems Engineer
A nine out of 10.
Read full review of VNX [EOL] »
MuhammadAli3
Director - Products & Solutions at Advanced Electronics Company
The technical support is good, whenever there's an issue they figured out the problem and repaired the faulty part.
Read full review of Dell PowerMax »
Reinhard Weber
Senior System Engineer at Unilab Systemhaus GmbH
Dell's technical support is good overall, but it depends on the person you get for assistance.
Read full review of Dell VPLEX »
Anonymous User
Lead Analyst at a financial services firm
The solution’s technical support is excellent.
Read full review of Dell Avamar »
Mikko Peltoniemi
Director Of IT at Star Kay White
I find Dell's customer service and technical support exceptional. All the support personnel have been very...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Network Administrator at a tech services company
I have contacted Dell technical support in the past, although it was in regards to a server and client, rather than...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Senior Manager, Information Technology Information Security at a tech vendor
I do not have feedback on customer service.
Read full review of Dell Business Laptops »
Asa Asdas
Technician at Sheeltron Digital Systems Private Limited
I am very satisfied with Dell's technical support. They provide excellent help when needed.
Read full review of Dell PowerEdge MX- Series »
Atul Pandya
Project Engineer at Concept Information Technologies India Pvt. Ltd.
We have two techs here, however, in a year, if you calculate 365 days in a year, we've hardly had one or two times...
Read full review of Dell Avamar »
Mohammed Ajmal
Storage Backup Administrator at a tech vendor
I would rate Dell's technical support as a 10 out of 10 because they respond quickly, especially when we have Dell...
Read full review of Dell PowerStore »
Michael Silvestri
Assistant Administrator at a tech services company
We had a year's worth of support from them when we first bought it. They were very responsive, whether via email or...
Read full review of Dell Unity XT »

Review 1 of 30

Anonymous User
Principal Consultant & Partner at a consultancy
The support is in Germany and there's just a one hour time difference so we don't have to wait for a response. They...
Read full review of BIC Platform »
FilySacko
Quality & Process Management Consultant at Konrr Bremse
As far as technical support is concerned, I think the team is reactive when it comes to routine issues. But there are...
Read full review of BIC Platform »
Anonymous User
Systems Administrator at a legal firm
I have contacted the product's technical support team. We encounter time zone-related issues working with them. Thus,...
Read full review of BIC Platform »

Review 1 of 3

Technical Support

No Data Available

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