Compare Dell Technologies vs GBTEC Software AG

Dell Technologies

Based on 2001 reviews.

GBTEC Software AG

Based on 4 reviews.

Sample Customers

Popular Solutions

Dell PowerEdge R-Series

149 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

BIC Platform

1 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Manufacturing Company

11%

Computer Software Company

Retailer

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
My usual use cases for Dell PowerMax require high throughputs, so I need computing power in addition to IOPS, which...
Read full review of Dell PowerMax »
Anonymous User
Supply Chain and Procurement Specialist at a tech services company
We use several versions of Dell PowerEdge R-Series. Most of the servers we currently use are the R350s. R370s are not...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

FilySacko
Quality & Process Management Consultant at a manufacturing company
The main use case is for the quality management of our clients' systems. Clients need to be able to model their...
Read full review of BIC Platform »

Review 1 of 1

Customer Service

Brian Ricci
President at a computer software company
The customer service has been excellent. I would rate them a solid nine out of ten.
Read full review of Dell PowerStore »
Isaac Fisher
Chief Financial Officer at a computer software company
We have been satisfied with technical support. They've been helpful and responsive.
Read full review of Dell NetWorker »
JEAN Quesada
CIO at a retailer
We have good support from Dell and good support from our partners. That said, sometimes it takes a pretty long time...
Read full review of Dell PowerEdge R-Series »
Yaswanth Yathaluru
Sr. Storage & Backup Engineer at a retailer
We have direct Dell support only.
Read full review of Dell PowerScale (Isilon) »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at a tech services company
The response time in my region is a little bit slow. It will take 12 hours, or even 24 hours depending on your...
Read full review of Dell NetWorker »
SigfridCecillon
Owner at a construction company
The customer service and support are good.
Read full review of Dell PowerVault »
Louie Clarke
Senior Business Manager (Europe) at a tech consulting company
I do not work directly with the hardware, so I cannot speak from a quality perspective and compare it to others, but...
Read full review of Dell PowerEdge R-Series »
GuyBelanger
Infrastructure architect at a tech services company
Component support was great. On a scale of one to ten they were a ten, they were always helpful.
Read full review of Dell SC Series »
Anonymous User
Engineering Manager at a tech services company
Dell EMC's tech support is awesome. We've used both onsite help and remote phone support and I have nothing but great...
Read full review of Dell Unity XT »
NARASIMHA PNV
Assistant General Manager at a comms service provider
The technical support of Dell is very good, very helpful, with a quick response and fast part replacement if any...
Read full review of Dell PowerEdge R-Series »
VPtech67
Vice President - Head of Technology at a financial services firm
We have an agreement. It's a critical mission service where the SLA says they have to recover the service within four...
Read full review of Dell PowerFlex »
Anonymous User
Chief General Manager at a energy/utilities company
Technical support from Dell is excellent.
Read full review of Dell vSAN Ready Nodes »
Ramandeep Jagde
Technical Specialist Storage at a insurance company
Technical support was great in terms of first response and further troubleshooting assistance.
Read full review of Dell XtremIO »
Anonymous User
Data Center Manager at a manufacturing company
Dell's tech support has been good overall. While we rarely need assistance, finding the right entry point into their...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Backup Engineer, AVP at a financial services firm
Customer Service: 4/5 Technical Support: 4/5
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Senior Systems Technician at a government
The support for Dell PowerEdge servers is magnificent.
Read full review of Dell PowerEdge R-Series »
JaynalPervez
HPC Admin at a university
Dell PowerVault doesn't have much support since it is cheap and cheap.
Read full review of Dell PowerVault »
Anonymous User
Backup Administrator at a financial services firm
Customer Service: Excellent, when there is a new firmware update, EMC will call me to do the upgrade without even...
Read full review of Dell PowerProtect Data Domain »
VivekSrivastava
O&M Lead -Global Operation at a comms service provider
Until now, we have not required technical support.
Read full review of Moogsoft »
Peter Kidiavai
Storage Administrator at a healthcare company
Dell's support is perfect. I rate Dell's support nine out of 10. You call them when you have an issue, and they'll...
Read full review of Dell PowerStore »
Haim Iluz
Data Center Manager at a comms service provider
The technical support can be slow at times.
Read full review of Dell PowerStore »
Anonymous User
Storage Specialist at a tech vendor
In the last year, we've noticed that there has been a drop-off in Dell support. In the past, I've had a better...
Read full review of Dell PowerStore »
Anonymous User
Channel Partner & Manager, B2B Benelux at a manufacturing company
I did not use customer support at any point.
Read full review of Dell Business Laptops »
Anonymous User
Information Technology Solutions Architect at a comms service provider
We are experiencing some issues with Dell's live-chat support as the support is different based on the support...
Read full review of VxRail »
Anonymous User
Director of Technology at a construction company
Initially, they had a lot of issues when I bought it as they were understaffed. So, it was a little bit hard to get...
Read full review of VxRail »
Anonymous User
Head of Infrastructure at a cloud solution provider
I would rate them a seven out of ten. I find that when I put in a ticket, they come back and ask me questions that I...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Engineer of IT Operations at a consultancy
Dell EMC technical support is pretty quick.
Read full review of Dell Unity XT »
Shehan Attapattu
head of presales at a tech services company
Technical support from Dell is very good.
Read full review of Dell PowerEdge XE-Series »
Rahul Rukhaiyar
Senior technical manager at a recreational facilities/services company
We contact technical support whenever there's a hardware failure. If there is a software glitch, such as the one we...
Read full review of Dell XtremIO »
Anonymous User
Storage Architect at a university
The technical support is great. It is a high-end system, so the support should be high-end as well.
Read full review of Dell PowerMax »

Review 1 of 30

FilySacko
Quality & Process Management Consultant at a manufacturing company
As far as technical support is concerned, I think the team is reactive when it comes to routine issues. But there are...
Read full review of BIC Platform »
Anonymous User
Principal Consultant & Partner at a consultancy
The support is in Germany and there's just a one hour time difference so we don't have to wait for a response. They...
Read full review of BIC Platform »
Anonymous User
Systems Administrator at a legal firm
I have contacted the product's technical support team. We encounter time zone-related issues working with them. Thus,...
Read full review of BIC Platform »

Review 1 of 3

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.