Compare Dell Technologies vs Instana

Dell Technologies

Based on 1991 reviews.

Instana

Based on 16 reviews.

Latest Research

Buyer's Guide

Instana Infrastructure Monitoring vs. Moogsoft

January 2026

Instana Infrastructure Monitoring vs. Moogsoft

Updated: January 2026

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

January 2026

Instana Infrastructure Monitoring vs. Dell CloudIQ

Updated: January 2026

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

January 2026

Dell CloudIQ vs. Instana Infrastructure Monitoring

Updated: January 2026

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Instana Infrastructure Monitoring

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

Popular Solutions

Dell PowerEdge R-Series

170 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

Instana Dynamic APM

3 reviews

Instana Infrastructure Monitoring

1 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

Government

Financial Services Firm

22%

Manufacturing Company

11%

Computer Software Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Muhammad Jawwad Hassan
IT Consultant at a tech services company
Our company uses the solution for one of our bank clients. We use App Connect middleware to monitor services and...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at a tech services company
I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a...
Read full review of Instana Infrastructure Monitoring »

Review 1 of 2

Customer Service

Nick Hamilton
Enterprise IT Architect at a computer software company
The Dell support is excellent, they have a lot of knowledge and can work us through our issues quickly.
Read full review of Dell PowerProtect Data Domain »
Brian Ricci
President at a computer software company
The customer service has been excellent. I would rate them a solid nine out of ten.
Read full review of Dell PowerStore »
Joel Maitre
Responsable Infrastructure IT at a business services
I have called Dell support, especially for the VxRail part, because VxRail Manager is useless and breaks down every...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior IT Analyst at a pharma/biotech company
We called them and put in a service ticket on the power supply issue. We tried a few things and then they sent us...
Read full review of Dell Unity XT »
David Michon
Senior Systems Engineer at a tech vendor
I have not had to contact customer service or technical support for Dell PowerEdge Rack Servers, as I have been able...
Read full review of Dell PowerEdge R-Series »
Absar Khan
Backup Administrator at a financial services firm
The technical support from EMC is quite good.
Read full review of Dell Avamar »
Geno Genov
Technical Director at a tech services company
The business model of the company is to use indirect methods for technical support. We are satisfied with the support.
Read full review of Dell XC Appliance »
Ade Chandra
Presales Engineer at a consultancy
I am satisfied with the technical support for the solution. I rate the technical support an eight out of ten.
Read full review of Dell PowerFlex »
Anonymous User
Senior Systems Engineer at a financial services firm
Technical support is very good and always available.
Read full review of Dell XtremIO »
Anonymous User
Director, Head of Colleague Support Services, Vice President at a financial services firm
The customer support for Dell Enterprise Laptops is excellent; the account team is good and very involved.
Read full review of Dell Business Laptops »
Florent ADODO
IT Assistant at a hospitality company
The critical issue is when you send them an email, you will not get a reply for two or three days. They are happy to...
Read full review of Dell PowerEdge R-Series »
Anonymous User
VP Global Infrastructure at a media company
It's one thing to call technical support when there is a problem, but when you have to do an upgrade there is a team...
Read full review of Dell Storage Resource Manager (SRM) »
Anonymous User
IT Manager at a tech services company
Dell's technical support is generally pretty good.
Read full review of Dell PowerEdge R-Series »
Jason Weber
Solutions Architect at a computer software company
The technical support is phenomenal. I'd give it five stars. They are very responsive and knowledgeable. We're...
Read full review of VxRail »
Abdelrahman Mohamed
Senior Sales Engineer at a tech services company
The level of technical support depends on your SLA. You have, for example, next business day, full support, full...
Read full review of Dell PowerProtect Data Domain »
Mohammed Farooqui
Platform and Backup Support Senior Manager at a financial services firm
We have never contacted technical support for issues but the local Dell team in the Middle East is extremely...
Read full review of Dell PowerFlex »
Bill Sharp
Senior Vice President, Product Development & Strategy at a computer software company
I've used their technical support a few times when I had certain random issues. Sometimes the issue was...
Read full review of Dell PowerScale (Isilon) »
Emir Erkara
IT Coordinator at a manufacturing company
We are satisfied with technical support.
Read full review of Dell PowerVault »
Anonymous User
Product owner at a tech services company
Dell's support operates with the precision of a well-oiled machine. The proactive insights gleaned from Cloud IQ...
Read full review of VxRail »
Mohammed Mahrous
Storage Support Manager at a financial services firm
Dell EMC has one of the best support organizations, worldwide. We have multiple vendors, but Dell EMC is one of the...
Read full review of Dell Unity XT »
Reinhard Weber
Senior System Engineer at a computer software company
How useful technical support really is in terms of solving the issue at hand depends on who you get. It's not only at...
Read full review of VxRail »
Arun Mohanty
Associate Vice President at a computer software company
Dell provides high-quality technical support, and I would rate it a nine out of ten.
Read full review of Dell ObjectScale »
Anonymous User
Quadria Rouen Agency Director at a computer software company
VxRail's technical support is very good.
Read full review of VxRail »
Anonymous User
It adviser at a security firm
Dell's technical support is professional, however, they are not very available at the very moment I need them....
Read full review of Dell SC Series »
Anonymous User
Systems Administrator at a energy/utilities company
Good tech support. We can usually get a parts dispatch without too much fuss.
Read full review of Dell Unity XT »
Anonymous User
Technical Specialist at a tech services company
EMC technical support is good in India. They meet the SLAs well.
Read full review of VNX [EOL] »
KareemEzzat
Cyber Security Analyst at a consultancy
Overall, the support is good. But sometimes, it takes a long time for the support to respond.
Read full review of VxRail »
Anonymous User
Manager, IT Infrastructure & Operations at a consumer goods company
We have utilized Dell support to help us, but of course, it takes time for them to start analyzing and determining...
Read full review of Dell PowerEdge R-Series »
Piyush Khandelwal
Senior Consultant at a financial services firm
My experience with Dell as a vendor is pretty good; they are probably one of the best in the industry.
Read full review of Dell PowerScale (Isilon) »
Joseph James
Systems & Support Engineer at a tech services company
I rate Dell support six out of 10. Contacting them can be tricky because their contact methods aren't...
Read full review of Dell PowerVault »

Review 1 of 30

Dorian Sezen
Managing Partner at a tech services company
The solution's technical support is helpful. I rate the technical support an eight out of ten.
Read full review of Instana Infrastructure Monitoring »
Ilya Agayev
NMS/OSS Architect, Business Value Services Team Leader at a tech services company
We've reached out several times to customer support and they've been very good.
Read full review of Instana Dynamic APM »
Muhammad Jawwad Hassan
IT Consultant at a tech services company
We have issues with IBM support. They are not very reliable and are slow to respond. We are partners with IBM but...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at a tech services company
Customer support is generally responsive, although occasional delays can occur. Currently, it's satisfactory, not...
Read full review of Instana Dynamic APM »
RuchilShah
IT Executive at a manufacturing company
Support was good before. Now, something is lacking. The support must be faster and more knowledgeable.
Read full review of Instana Dynamic APM »
Romelia Mendivil
Project development coordinator at a computer software company
When we encountered a problem, I raised a ticket with our IT department. This occurred because we had changed the...
Read full review of Instana Dynamic APM »
Alan Thompson
Monitoring & Observability Consultant at a agriculture
I've never had any issues there. It's good.
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at a tech services company
I rate the technical support a nine and a half out of ten.
Read full review of Instana Infrastructure Monitoring »
Anonymous User
Chief Operations Officer at a comms service provider
Technical support depends on the different topics. I would say that they are average because security has been a bit...
Read full review of Instana Dynamic APM »
Anonymous User
student at a tech services company
As far as operational complexity goes, we didn't have a lot of issues. Whenever we faced issues with the data not...
Read full review of Instana Dynamic APM »
Anonymous User
Senior Engineer at a computer software company
We have raised a ticket to the solution's technical support team regarding some errors. It is taking a longer time to...
Read full review of Instana Dynamic APM »
Reviewer345224
Sr. Devops Engineer at a tech vendor
The technical support services are good.
Read full review of Instana Dynamic APM »
Anonymous User
Cloud Architect at a computer software company
It seems there isn't any challenge with technical support, but I'm not the right person to comment on the technical...
Read full review of Instana Dynamic APM »

Review 1 of 13

Technical Support

No Data Available

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