Compare Dell Technologies vs Instana

Dell Technologies

Based on 1700 reviews.

Instana

Based on 16 reviews.

Latest Research

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

April 2025

Instana Infrastructure Monitoring vs. Dell CloudIQ

Updated: April 2025

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

April 2025

Dell CloudIQ vs. Instana Infrastructure Monitoring

Updated: April 2025

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Instana Infrastructure Monitoring

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

Popular Solutions

Dell Unity XT

17 reviews

Dell PowerEdge Rack Servers

101 reviews

VxRail

31 reviews

Instana Dynamic APM

6 reviews

Instana Infrastructure Monitoring

2 reviews

Top Industries

Educational Organization

14%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Financial Services Firm

26%

Computer Software Company

14%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Vice President at a tech vendor

Read full review of Dell PowerEdge Rack Servers »
Jacques DUVERNOIS
Technical Team Leader for Servers and Storage at Orange
We use the PowerStore for our development environment. The frame is a repository for all our VMware infrastructure...
Read full review of Dell PowerStore »
Jasdevjuneja
Works
We host mission-critical applications, SAP applications, and disaster recovery applications on this storage itself...
Read full review of Dell PowerMax »
Ryan Parker-Hill
System Team Leader at Deakin University
* Research data * Departmental file shares * Data centre storage: NFS We have two data centres in our university. We...
Read full review of Dell PowerScale (Isilon) »
C.
Cloud Engineer at a tech services company
We are running 3,000 VMs spread out over five such units.
Read full review of Dell Unity XT »

Review 1 of 5

Muhammad Jawwad Hassan
IT Consultant at Arcana Info
Our company uses the solution for one of our bank clients. We use App Connect middleware to monitor services and...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a...
Read full review of Instana Infrastructure Monitoring »

Review 1 of 2

Customer Service

Abderahim Raissi
Cloud Pre-Sales Engineer at a computer software company
We haven't had any reason to talk to technical support. I've never dealt with them.
Read full review of DD Boost »
Kiran Rasukachula
Senior Manager IT - APAC at Genesys
Technical support is very good. We had issues with the hardware replacement that was to be done on PowerEdge. They...
Read full review of Dell PowerEdge Rack Servers »
Alexander Zhuravel
Head of Network and Server infrastructure department at JSC Alfa Bank Ukraine
Our company contacted the technical support team of Dell. We only ask the tech support for hardware and...
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Sven Rudolph
Principal Consultant at Scitech it solutions GmbH
The technical support is brilliant.
Read full review of Dell PowerMax »
Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
We have contacted technical support for the issues that we are facing with some of the features and their response to...
Read full review of Dell NetWorker »
Abhishek Mangal
Automation Consultant at a computer software company
I have not contacted technical support because, as consultants, we are not hands-on, and haven't had any reason to...
Read full review of Moogsoft »
Anonymous User
Expert IT Infrastructure and Systems at ITGSTORE CONSULTING
Dell EMC Avamar is hard to manage because of the support. It’s very difficult to get support. Our solution is complex...
Read full review of Dell Avamar »
Anonymous User
Storage Solutions Architect at a healthcare company
Technical support has been good and responsive. They know how to fix an issue.
Read full review of Dell Unity XT »
Mohamed Youssef
Sr. Pre-Sales Engineer at Advanced Technology Company
I am not really impressed by the technical support of this solution. The product really needs better and more support.
Read full review of Dell PowerFlex »
Anonymous User
Manager, Storage and Virtualization Infrastructure at a financial services firm
The technical support is pretty good with EMC.
Read full review of Dell PowerPath »
Anonymous User
System Administrator at a media company
Technical support tends to give conflicting advice on how to configure the product.
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Professional system engineer at a tech services company
Technical support is a nine out of 10. It's fast and always fixes the issues. It would be a 10 out of 10 if sometimes...
Read full review of VNX [EOL] »
Anonymous User
IT Specialist at a healthcare company
We do use technical support and it is always good.
Read full review of VNX [EOL] »
Reviewer343234
Systems Engineer at Air France KLM
We are very happy with their support because we benefit from ProSupport. It includes the intervention on the data...
Read full review of Dell PowerEdge Rack Servers »
Mohamed Abdel Salam
Senior Sells at Enterprise Sigma Technology
I can buy any Dell device in Egypt and they offer strong after-sales support. We have a call center, and they call us...
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Network Engineer at a tech services company
The technical support is really good. I can open up a chat support session with them, then they can either resolve it...
Read full review of Dell Unity XT »
Shahab Vahdatian
Technical Specialist at Pouyan Pardazesh Tehran Co
Technical support is okay, however, it depends on the hard disc you put on the storage.
Read full review of Dell PowerProtect DD (Data Domain) »
Elias Riveros Malky
Regional Alliance Manager at a tech services company
With these type of high-end technologies and their uptime, there is no need to contact support.
Read full review of Dell PowerMax »
Anonymous User
IT
Excellent.
Read full review of Dell NetWorker »
Anonymous User
Principal at Austin Tovey Ltd
I haven't used the technical support.
Read full review of VxRail »
Anonymous User
Responsable de sistemas at a transportation company
Their support is very good.
Read full review of Dell PowerEdge Rack Servers »
Adrian Constantinescu
Professional Services - Data Protection Consultant at S&T Romania
Dell works with partners in order to provide technical support, and as partners, we often troubleshoot for our...
Read full review of Dell PowerProtect DD (Data Domain) »
Sami Abughosh
Servers Senior Network Administrator at Dukat d.d.
I rate the technical support a three out of ten.
Read full review of Dell PowerEdge T »
Anonymous User
IT System Administrator at a aerospace/defense firm
I give the support a 10 out of 10. The people are a 10 but I´ll give the waiting time that it takes to get to the...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Analytics and Sustainment Engineer at a aerospace/defense firm
We have Dell EMC engineers helping us out and doing some over the shoulder training. They are working with our...
Read full review of Dell Unity XT »
Deena Khattab
MIS Manager at Misr Glass Manufacturing
We did contact technical support. In the beginning, we had some tickets with them. They responded well and were very...
Read full review of VxRail »
Mohamed Zein
Datacenter TeamLeader at Crystal Neworks Egypt
I have found the technical support very good.
Read full review of Dell PowerFlex »
Anonymous User
Storage Admin at a financial services firm
We haven't used any tech support for this product.
Read full review of Dell PowerMax »
Don Woodward
Solutions Consultant at BlueAlly Technology Solutions
I do use technical support quite often. In fact, any time I do an upgrade I call Copilot and let them know that I'm...
Read full review of Dell SC Series »
Anonymous User
IT Infrastructure and DWH/BI Manager
Good.
Read full review of Dell Unity XT »

Review 1 of 30

RuchilShah
IT Executive at eInfochips (An Arrow Company)
Support was good before. Now, something is lacking. The support must be faster and more knowledgeable.
Read full review of Instana Dynamic APM »
Ilya Agayev
NMS/OSS Architect, Business Value Services Team Leader at Comm-IT
We've reached out several times to customer support and they've been very good.
Read full review of Instana Dynamic APM »
Muhammad Jawwad Hassan
IT Consultant at Arcana Info
We have issues with IBM support. They are not very reliable and are slow to respond. We are partners with IBM but...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
Customer support is generally responsive, although occasional delays can occur. Currently, it's satisfactory, not...
Read full review of Instana Dynamic APM »
Alan Thompson
Monitoring & Observability Consultant at Yara International ASA
I've never had any issues there. It's good.
Read full review of Instana Dynamic APM »
Dorian Sezen
Managing Partner at Kloia
The solution's technical support is helpful. I rate the technical support an eight out of ten.
Read full review of Instana Infrastructure Monitoring »
Romelia Mendivil
Project development coordinator at Grupo Tress Internacional
When we encountered a problem, I raised a ticket with our IT department. This occurred because we had changed the...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I rate the technical support a nine and a half out of ten.
Read full review of Instana Infrastructure Monitoring »
Anonymous User
Cloud Architect at a computer software company
It seems there isn't any challenge with technical support, but I'm not the right person to comment on the technical...
Read full review of Instana Dynamic APM »
Anonymous User
student at a tech services company
As far as operational complexity goes, we didn't have a lot of issues. Whenever we faced issues with the data not...
Read full review of Instana Dynamic APM »
Reviewer345224
Sr. Devops Engineer at Techsign
The technical support services are good.
Read full review of Instana Dynamic APM »
Anonymous User
Chief Operations Officer at a comms service provider
Technical support depends on the different topics. I would say that they are average because security has been a bit...
Read full review of Instana Dynamic APM »
Anonymous User
Senior Engineer at a computer software company
We have raised a ticket to the solution's technical support team regarding some errors. It is taking a longer time to...
Read full review of Instana Dynamic APM »

Review 1 of 13

Technical Support

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