Compare Dell Technologies vs Instana

Dell Technologies

Based on 2000 reviews.

Instana

Based on 16 reviews.

Latest Research

Buyer's Guide

Instana Infrastructure Monitoring vs. Moogsoft

January 2026

Instana Infrastructure Monitoring vs. Moogsoft

Updated: January 2026

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

January 2026

Instana Infrastructure Monitoring vs. Dell CloudIQ

Updated: January 2026

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

January 2026

Dell CloudIQ vs. Instana Infrastructure Monitoring

Updated: January 2026

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Instana Infrastructure Monitoring

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

Popular Solutions

Dell PowerEdge R-Series

151 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

Instana Dynamic APM

3 reviews

Instana Infrastructure Monitoring

1 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Financial Services Firm

22%

Manufacturing Company

11%

Computer Software Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
My usual use cases for Dell PowerMax require high throughputs, so I need computing power in addition to IOPS, which...
Read full review of Dell PowerMax »
Anonymous User
Supply Chain and Procurement Specialist at a tech services company
We use several versions of Dell PowerEdge R-Series. Most of the servers we currently use are the R350s. R370s are not...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Muhammad Jawwad Hassan
IT Consultant at a tech services company
Our company uses the solution for one of our bank clients. We use App Connect middleware to monitor services and...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at a tech services company
I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a...
Read full review of Instana Infrastructure Monitoring »

Review 1 of 2

Customer Service

Carlos Andres Campo
VMware/ Storage Specialist at a energy/utilities company
The solution's technical support was fast.
Read full review of Dell Unity XT »
Delfryanto .
Engineer at a consultancy
I rate the technical support an eight out of ten.
Read full review of Dell PowerEdge C- Series »
Varunraj PTK
Senior System Engineer at a computer software company
Support wise, it's very stable. The support is 100% good. Support is the key for Dell EMC.
Read full review of Dell SC Series »
Mario Castillo
Jefe de IT at a non-profit
The solution is not that easy to use, but Dell's support is great.
Read full review of Dell Data Protection Advisor »
AnjaneyaVara Prasad
Solution Architect at a tech vendor
I would rate the technical support a nine out of ten since they offer good support. They assist with fixing bugs or...
Read full review of Dell PowerProtect Data Domain »
Whitney Gray
Storage Architect at a healthcare company
The technical support is very good.
Read full review of Dell SC Series »
Padmesh Dubey
Storage And Backup Lead at a tech vendor
My experience with technical support has been very good, and I would give it a ten out of ten.
Read full review of Dell PowerStore »
Jasdevjuneja
Works
Dell support for Dell PowerMax is exceptional, rating a perfect 10 out of 10. The support team is highly capable and...
Read full review of Dell PowerMax »
Michel Taung
System Engineer for Business Solution Department at a computer software company
The technical support is okay. We opened a case and the response was good. We did not have any issues.
Read full review of Dell PowerProtect Data Domain »
Mohamed Diazleal
IT Service Engineer at a tech consulting company
I would evaluate the support from Dell as exceptional. They have highly capable and trained personnel who are...
Read full review of Dell PowerEdge R-Series »
Michel Taung
System Engineer for Business Solution Department at a computer software company
We are satisfied with technical support from Dell EMC. There is also support available in the community.
Read full review of Dell Avamar »
Geno Genov
Technical Director at a tech services company
The business model of the company is to use indirect methods for technical support. We are satisfied with the support.
Read full review of Dell XC Appliance »
Anonymous User
Data Center Team Lead at a comms service provider
I do not have any direct contact with technical support because I am not doing the product delivery. If the...
Read full review of VxRail »
MuhammadAli3
Director - Products & Solutions at a manufacturing company
I would evaluate Dell Technologies' service and technical support as very good and very responsive.
Read full review of Dell PowerStore »
DhanyswarJagroop
System Administrator at a construction company
The solution's technical support is good.
Read full review of Dell PowerFlex »
Anonymous User
Unit Manager & Solutions Architect at a tech services company
The experience with Dell services and support has always been good as it is one of the best value adds when providing...
Read full review of VxRail »
Umar-Qureshi
Deputy Manager at a energy/utilities company
Dell Avamar provides good technical support, so it's a nine on a scale of one to ten.
Read full review of Dell Avamar »
Rodney Barnhardt
Server\Storage Administrator at a manufacturing company
Customer Service: Our customer service is outstanding. As with many Dell EMC accounts, there is a primary person...
Read full review of VxRail »
Anonymous User
Cloud Engineer/System Administrator at a aerospace/defense firm
We have not had to use technical support.
Read full review of Dell Unity XT »
Xavier Anthony Raj
HPC Program Manager at a educational organization
We haven't had many of these issues lately. I would rate Dell support around eight because they have been quite quick...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Head of IT Division at a financial services firm
I rate Dell support eight out of 10. While we are generally satisfied with their service, we'd like more connections...
Read full review of Dell PowerEdge R-Series »
Miha Zvan
Chief Technology Officer at a computer software company
Regarding the technical support of Dell, I find it okay; I do not have any complaints about Dell's support. You get...
Read full review of Dell PowerEdge MX- Series »
Anonymous User
Senior System Infrastructure Engineer / Team Leader at a computer software company
We did contact technical support at one point. Their support didn't meet our expectations. To put it shortly, we...
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Engineer at a financial services firm
Dell's technical support team is good.
Read full review of Dell ObjectScale »
Uli Betzler
Storage Architect at a educational organization
I would evaluate Dell's support as mostly outstanding because, at least for me, I always find a way to find someone...
Read full review of Dell PowerScale (Isilon) »
Letarik Terefe
Information Technology Division Director at a insurance company
We have only needed to utilize support services once or twice. We have not encountered any major issues....
Read full review of VxRail »
Anonymous User
Senior System Engineer at a healthcare company
Generally, when we put in a ticket on something regarding Dell PowerScale (Isilon), it takes a while to get to the...
Read full review of Dell PowerScale (Isilon) »
Reinhard Weber
Senior System Engineer at a computer software company
How useful technical support really is in terms of solving the issue at hand depends on who you get. It's not only at...
Read full review of VxRail »
Anonymous User
Senior Technologist at a university
I would rate the technical support by Dell as excellent; I'm very happy with Dell support.
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Infrastructure Systems Team Lead at a manufacturing company
Technical support can be quite problematic and difficult to resolve issues.
Read full review of Dell XtremIO »

Review 1 of 30

Hakimuddin Ronaque
Assistant Manager at a tech services company
I rate the technical support a nine and a half out of ten.
Read full review of Instana Infrastructure Monitoring »
Muhammad Jawwad Hassan
IT Consultant at a tech services company
We have issues with IBM support. They are not very reliable and are slow to respond. We are partners with IBM but...
Read full review of Instana Dynamic APM »
Alan Thompson
Monitoring & Observability Consultant at a agriculture
I've never had any issues there. It's good.
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at a tech services company
Customer support is generally responsive, although occasional delays can occur. Currently, it's satisfactory, not...
Read full review of Instana Dynamic APM »
Ilya Agayev
NMS/OSS Architect, Business Value Services Team Leader at a tech services company
We've reached out several times to customer support and they've been very good.
Read full review of Instana Dynamic APM »
RuchilShah
IT Executive at a manufacturing company
Support was good before. Now, something is lacking. The support must be faster and more knowledgeable.
Read full review of Instana Dynamic APM »
Romelia Mendivil
Project development coordinator at a computer software company
When we encountered a problem, I raised a ticket with our IT department. This occurred because we had changed the...
Read full review of Instana Dynamic APM »
Dorian Sezen
Managing Partner at a tech services company
The solution's technical support is helpful. I rate the technical support an eight out of ten.
Read full review of Instana Infrastructure Monitoring »
Anonymous User
Senior Engineer at a computer software company
We have raised a ticket to the solution's technical support team regarding some errors. It is taking a longer time to...
Read full review of Instana Dynamic APM »
Anonymous User
Chief Operations Officer at a comms service provider
Technical support depends on the different topics. I would say that they are average because security has been a bit...
Read full review of Instana Dynamic APM »
Anonymous User
Cloud Architect at a computer software company
It seems there isn't any challenge with technical support, but I'm not the right person to comment on the technical...
Read full review of Instana Dynamic APM »
Anonymous User
student at a tech services company
As far as operational complexity goes, we didn't have a lot of issues. Whenever we faced issues with the data not...
Read full review of Instana Dynamic APM »
Reviewer345224
Sr. Devops Engineer at a tech vendor
The technical support services are good.
Read full review of Instana Dynamic APM »

Review 1 of 13

Technical Support

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