Compare Dell Technologies vs Instana

Dell Technologies

Based on 2001 reviews.

Instana

Based on 16 reviews.

Latest Research

Buyer's Guide

Instana Infrastructure Monitoring vs. Moogsoft

January 2026

Instana Infrastructure Monitoring vs. Moogsoft

Updated: January 2026

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

January 2026

Instana Infrastructure Monitoring vs. Dell CloudIQ

Updated: January 2026

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

January 2026

Dell CloudIQ vs. Instana Infrastructure Monitoring

Updated: January 2026

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Instana Infrastructure Monitoring

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

Popular Solutions

Dell PowerEdge R-Series

148 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

Instana Dynamic APM

3 reviews

Instana Infrastructure Monitoring

1 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Government

Financial Services Firm

22%

Manufacturing Company

11%

Computer Software Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Gouranga Maiti
Sr. Project Manager IT at a manufacturing company
My usual use cases for Dell PowerMax require high throughputs, so I need computing power in addition to IOPS, which...
Read full review of Dell PowerMax »
Anonymous User
Supply Chain and Procurement Specialist at a tech services company
We use several versions of Dell PowerEdge R-Series. Most of the servers we currently use are the R350s. R370s are not...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Muhammad Jawwad Hassan
IT Consultant at a tech services company
Our company uses the solution for one of our bank clients. We use App Connect middleware to monitor services and...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at a tech services company
I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a...
Read full review of Instana Infrastructure Monitoring »

Review 1 of 2

Customer Service

MarcGaethofs
ICT manager at a real estate/law firm
The technical support is fairly good. The team has certified and trained engineers. We contact them if we have an...
Read full review of Dell PowerEdge FX [EOL] »
RafaelGamaluis
Architect Engineer, IT INFRASTRUCTURES Project Manager at a recreational facilities/services company
I would rate the technical support eight or nine out of ten. We have never had problems with them. Compared to other...
Read full review of Dell SC Series »
Vedat Gunes
BI & Analytics Manager at a insurance company
We are using technical support from the producers, and it is not good. I'm not happy with the technical support. I...
Read full review of Dell PowerProtect Data Domain »
Donald Schnaars
Senior Manager, Information Security & Infrastructure at a sports company
Regarding customer service and technical support for Dell PowerScale (Isilon), I have never really had a problem. We...
Read full review of Dell PowerScale (Isilon) »
Varunraj PTK
Senior System Engineer at a computer software company
Support wise, it's very stable. The support is 100% good. Support is the key for Dell EMC.
Read full review of Dell SC Series »
Frank Tornow
Leiter Information Technology at a consultancy
I have not had contact with Dell support for Dell PowerEdge R-Series. For other products, I have, and it was always...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Product owner at a tech services company
Dell's support operates with the precision of a well-oiled machine. The proactive insights gleaned from Cloud IQ...
Read full review of VxRail »
Rahul Rukhaiyar
Senior technical manager at a recreational facilities/services company
We contact technical support whenever there's a hardware failure. If there is a software glitch, such as the one we...
Read full review of Dell XtremIO »
Anonymous User
Technical Consultant at a tech services company
Dell support is very good.
Read full review of Dell ObjectScale »
Anonymous User
Lead Engineer at a financial services firm
Overall, technical support has been pretty good. However, the support recently, the support that is coming in from...
Read full review of Dell PowerProtect Data Domain »
Hussain HUSSAIN
Storage Administrator at a computer software company
I often communicated with Dell PowerStore's technical support to address requirements such as enabling SyncIQ. My...
Read full review of Dell PowerStore »
CanBolat
Solution architect at a tech services company
The technical support of Dell rates a perfect 10. Our operation team is authorized and certified with Dell products....
Read full review of Dell Data Protection Advisor »
Anonymous User
Chief Technology Officer at a tech services company
I think the customer support at Dell is adequate, at least when it comes to their server support team. Some other...
Read full review of Dell PowerEdge R-Series »
David Hammink
System Administrator at a construction company
Whenever a disk had a problem, EMC was right on top of it. In some instances, they called me before I even knew what...
Read full review of CLARiiON CX4 series [EOL] »
Mohamed Youssef
Sr. Pre-Sales Engineer at a healthcare company
I am not really impressed by the technical support of this solution. The product really needs better and more support.
Read full review of Dell PowerFlex »
Leadoffsol67
Lead Offering Solution Architect Cloud and Workload
I haven't had a good experience with technical support. It takes them a very long time to resolve issues.
Read full review of Dell NetWorker »
Anonymous User
Manager, Technical Operations at a construction company
The support for Dell PowerStore is exceptional; I would rate it at probably an eight or nine out of ten.
Read full review of Dell PowerStore »
Anonymous User
IT Infrastructure Manager at a manufacturing company
We have had good experiences with tech support.
Read full review of Dell Unity XT »
Anonymous User
Information Systems and IT Manager at a energy/utilities company
We have not had any trouble with technical support. Sometimes we do not fully understand our problem, then people...
Read full review of DD Boost »
Mohamed Tourich
Infra And Itsd Manager at a transportation company
Whenever we needed a replacement of a disk because of disk failure or other issues, the second day pick-up return is...
Read full review of Dell Business Laptops »
Mikko Peltoniemi
Director of IT at a retailer
I find Dell's customer service and technical support exceptional. All the support personnel have been very...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Manager, Information Technology at a tech services company
Tech support can be slow to respond at times, and there are occasions when they seem hesitant to trust our...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior IT Analyst at a pharma/biotech company
We called them and put in a service ticket on the power supply issue. We tried a few things and then they sent us...
Read full review of Dell Unity XT »
MuhammadAli3
Director - Products & Solutions at a manufacturing company
I would evaluate Dell Technologies' service and technical support as very good and very responsive.
Read full review of Dell PowerStore »
Anonymous User
Sr. Infrastructure Architect at a insurance company
Over the years, it’s been up and down. For this latest version, I would suggest that it’s average, with not a large...
Read full review of Dell NetWorker »
Anonymous User
Channel Partner & Manager, B2B Benelux at a manufacturing company
I did not use customer support at any point.
Read full review of Dell Business Laptops »
OlegIvanov
General Director at a tech services company
If any issues arise, you can always contact a professional from Dell. However, we don't have any support problems...
Read full review of Dell Unity XT »
OlegIvanov
General Director at a tech services company
Dell's technical support had some challenges about two to three months ago. There were difficulties with using our...
Read full review of Dell PowerProtect DP (IDPA) »
Crispin Ferreira
Cloud Solutions Architect at a tech vendor
I evaluate the customer service support for Dell PowerEdge Rack Servers as pretty rock solid and top-notch,...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Storage Management Specialist at a healthcare company
Technical support has been good, occasionally there are issues with the accents so a lot of times it's better with a...
Read full review of Dell Avamar »

Review 1 of 30

Romelia Mendivil
Project development coordinator at a computer software company
When we encountered a problem, I raised a ticket with our IT department. This occurred because we had changed the...
Read full review of Instana Dynamic APM »
Dorian Sezen
Managing Partner at a tech services company
The solution's technical support is helpful. I rate the technical support an eight out of ten.
Read full review of Instana Infrastructure Monitoring »
Hakimuddin Ronaque
Assistant Manager at a tech services company
I rate the technical support a nine and a half out of ten.
Read full review of Instana Infrastructure Monitoring »
RuchilShah
IT Executive at a manufacturing company
Support was good before. Now, something is lacking. The support must be faster and more knowledgeable.
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at a tech services company
Customer support is generally responsive, although occasional delays can occur. Currently, it's satisfactory, not...
Read full review of Instana Dynamic APM »
Alan Thompson
Monitoring & Observability Consultant at a agriculture
I've never had any issues there. It's good.
Read full review of Instana Dynamic APM »
Ilya Agayev
NMS/OSS Architect, Business Value Services Team Leader at a tech services company
We've reached out several times to customer support and they've been very good.
Read full review of Instana Dynamic APM »
Muhammad Jawwad Hassan
IT Consultant at a tech services company
We have issues with IBM support. They are not very reliable and are slow to respond. We are partners with IBM but...
Read full review of Instana Dynamic APM »
Anonymous User
student at a tech services company
As far as operational complexity goes, we didn't have a lot of issues. Whenever we faced issues with the data not...
Read full review of Instana Dynamic APM »
Anonymous User
Senior Engineer at a computer software company
We have raised a ticket to the solution's technical support team regarding some errors. It is taking a longer time to...
Read full review of Instana Dynamic APM »
Anonymous User
Cloud Architect at a computer software company
It seems there isn't any challenge with technical support, but I'm not the right person to comment on the technical...
Read full review of Instana Dynamic APM »
Anonymous User
Chief Operations Officer at a comms service provider
Technical support depends on the different topics. I would say that they are average because security has been a bit...
Read full review of Instana Dynamic APM »
Reviewer345224
Sr. Devops Engineer at a tech vendor
The technical support services are good.
Read full review of Instana Dynamic APM »

Review 1 of 13

Technical Support

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