Compare Dell Technologies vs Instana

Dell Technologies

Based on 1777 reviews.

Instana

Based on 16 reviews.

Latest Research

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

July 2025

Instana Infrastructure Monitoring vs. Dell CloudIQ

Updated: July 2025

Buyer's Guide

Dell CloudIQ vs. Instana Infrastructure Monitoring

July 2025

Dell CloudIQ vs. Instana Infrastructure Monitoring

Updated: July 2025

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Instana Infrastructure Monitoring

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

Popular Solutions

Dell PowerEdge Rack Servers

130 reviews

Dell Unity XT

17 reviews

VxRail

30 reviews

Instana Dynamic APM

5 reviews

Instana Infrastructure Monitoring

2 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Financial Services Firm

26%

Computer Software Company

12%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Muhammad Jawwad Hassan
IT Consultant at Arcana Info
Our company uses the solution for one of our bank clients. We use App Connect middleware to monitor services and...
Read full review of Instana Dynamic APM »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a...
Read full review of Instana Infrastructure Monitoring »

Review 1 of 2

Customer Service

Rolando-Rodriguez
Pre sales Engineer at Sonda S.A.
I haven't had any experience with tech support because I'm in presales.
Read full review of VxRail »
Anil Rahulwar
Storage Engineer at Movate
The tech support is good.
Read full review of Dell PowerScale (Isilon) »
Anonymous User
System engineer at a engineering company
We encounter challenges, which we escalate to our internal support team and engage for resolution. The process seems...
Read full review of VxRail »
Matt Hunter
Systems Engineer & Manager at John I. Haas
I may have used the customer service or support for Dell PowerEdge Rack Servers maybe nine years ago. I honestly...
Read full review of Dell PowerEdge Rack Servers »
Manar Helal
Senior Engineer at ENPPI
I am very satisfied with the customer support.
Read full review of VxRail »
Anonymous User
Senior Infrastructure Architect - Storage at a healthcare company
The solution just runs and is very stable. It is only after an issue, such as a site disruption, that we even contact...
Read full review of Dell VPLEX »
Asa Asdas
Technician at Sheeltron Digital Systems Private Limited
I am very satisfied with Dell's technical support. They provide excellent help when needed.
Read full review of Dell PowerEdge M »
Anonymous User
Pre-Sales and Technical Manager at a tech services company
Sometimes it's difficult to reach the real experts to get a solution. The escalation process is not that great, but...
Read full review of Dell PowerProtect DD (Data Domain) »
Matthias Reuter
Team leader operations connectivity at a tech consulting company
My experience with PowerEdge technical support has been nothing short of exceptional. I'm thoroughly impressed by the...
Read full review of Dell PowerEdge Rack Servers »
Jitesh Rathod
Sr. Team Lead - IT at InfoStretch
Technical support is good.
Read full review of Dell PowerEdge Rack Servers »
Melvin Thomas
Senior Systems Engineer at Prosperity Bank
I would like it to be a little bit easier to contact support. We can contact support, but we have to go through a...
Read full review of Dell Unity XT »
Sander
IT Consultant at a consultancy
The technical support is always quick to respond. They are always willing to help us and if necessary, they will...
Read full review of Dell PowerStore »
Shahab Vahdatian
Technical Specialist at Pouyan Pardazesh Tehran Co
Our company handles software issues but uses technical support for hardware replacements. Due to sanctions in Iran, I...
Read full review of Dell Unity XT »
Anonymous User
Business Manager at a tech services company
Eight out of 10, when I used to work. However, after Dell acquisition, I have no clue.
Read full review of Dell Avamar »
Anonymous User
Business Development at SG Solutions Ltd
Tech support is very good, very efficient.
Read full review of Dell Unity XT »
Anonymous User
EMC Storage Specialist at a tech services company
Customer Service: EMC has always been easy to deal with in reporting problems or asking for help on any configuration...
Read full review of Dell AppSync »
Anonymous User
Technical Solutions Architecture Senior Analyst at a tech services company
Dell Technical support is of value. I have worked with them for almost three years and I know why Dell Technical...
Read full review of Dell XC Appliance »
Sami Abughosh
Servers Senior Network Administrator at Dukat d.d.
I rate the technical support a three out of ten.
Read full review of Dell PowerEdge T »
AthumanJuma
Data Center Engineer at Emerging Communications Limited
Dell has a good portfolio for support. We can place an order, and there is an option to choose what kind of support...
Read full review of Dell PowerEdge FX »
Benjamin Ighagbon
IT Project Manager at NTSAFRICA Services
We handle the first level of support for our customers. However, if it is something that is beyond our capacity then...
Read full review of Dell PowerConnect Switches [EOL] »
Regtechmgr67
Regional Technical Manager CST at a tech services company
The technical support is good but they are not well organized.
Read full review of Dell XtremIO »
Lubabalo Ntoni
Data Centre Systems Engineer at Dube TradePort
Technical support is good.
Read full review of VxRail »
Mac Wang
Project Manager at Realnux
The solution's technical support is better than Panasas. They resolve the issues quickly.
Read full review of Dell PowerScale (Isilon) »
Coenie Rossouw
Storage specialist at Vodacom Business
Its technical support is excellent. It stands out as a primary factor in our decision to choose Dell. I would rate it...
Read full review of Dell Avamar »
Anonymous User
Quadria Rouen Agency Director at a computer software company
VxRail's technical support is very good.
Read full review of VxRail »
Anonymous User
Senior System Administrator Infrastructure at a construction company
Technical support gets a rating of 5/5.
Read full review of VNX [EOL] »
Anonymous User
Manager Cloud Operations at a tech vendor
The technical support is excellent. We have always had great support.
Read full review of Dell PowerMax »
HansThilen
System technician at Lidingö stad
When I need it, Dell provides good support. I'm satisfied with their support.
Read full review of Dell EqualLogic PS series »
Anonymous User
Sales Manager at a tech services company
The customer service and technical support from Dell is extremely good. That has been the biggest plus point of Dell...
Read full review of Dell PowerEdge Rack Servers »
MD-MONIRUZZAMAN
Assistant Vice President at a financial services firm
We faced some issues with support. The engineers took too long to provide support, causing problems like backup stops...
Read full review of Dell NetWorker »

Review 1 of 30

Alan Thompson
Monitoring & Observability Consultant at Yara International ASA
I've never had any issues there. It's good.
Read full review of Instana Dynamic APM »
Romelia Mendivil
Project development coordinator at Grupo Tress Internacional
When we encountered a problem, I raised a ticket with our IT department. This occurred because we had changed the...
Read full review of Instana Dynamic APM »
Muhammad Jawwad Hassan
IT Consultant at Arcana Info
We have issues with IBM support. They are not very reliable and are slow to respond. We are partners with IBM but...
Read full review of Instana Dynamic APM »
Dorian Sezen
Managing Partner at Kloia
The solution's technical support is helpful. I rate the technical support an eight out of ten.
Read full review of Instana Infrastructure Monitoring »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
I rate the technical support a nine and a half out of ten.
Read full review of Instana Infrastructure Monitoring »
Hakimuddin Ronaque
Assistant Manager at Lauren Information Technologies Pvt Ltd
Customer support is generally responsive, although occasional delays can occur. Currently, it's satisfactory, not...
Read full review of Instana Dynamic APM »
RuchilShah
IT Executive at eInfochips (An Arrow Company)
Support was good before. Now, something is lacking. The support must be faster and more knowledgeable.
Read full review of Instana Dynamic APM »
Ilya Agayev
NMS/OSS Architect, Business Value Services Team Leader at Comm-IT
We've reached out several times to customer support and they've been very good.
Read full review of Instana Dynamic APM »
Anonymous User
student at a tech services company
As far as operational complexity goes, we didn't have a lot of issues. Whenever we faced issues with the data not...
Read full review of Instana Dynamic APM »
Anonymous User
Chief Operations Officer at a comms service provider
Technical support depends on the different topics. I would say that they are average because security has been a bit...
Read full review of Instana Dynamic APM »
Anonymous User
Cloud Architect at a computer software company
It seems there isn't any challenge with technical support, but I'm not the right person to comment on the technical...
Read full review of Instana Dynamic APM »
Anonymous User
Senior Engineer at a computer software company
We have raised a ticket to the solution's technical support team regarding some errors. It is taking a longer time to...
Read full review of Instana Dynamic APM »
Reviewer345224
Sr. Devops Engineer at Techsign
The technical support services are good.
Read full review of Instana Dynamic APM »

Review 1 of 13

Technical Support

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