Compare Dell Technologies vs Rubrik

Dell Technologies

Based on 1666 reviews.

Rubrik

Based on 103 reviews.

Latest Research

Buyer's Guide

Dell PowerProtect Data Manager vs. Rubrik

April 2025

Rubrik vs. Dell PowerProtect Data Manager

Updated: April 2025

Buyer's Guide

Dell Avamar vs. Rubrik

April 2025

Dell Avamar vs. Rubrik

Updated: April 2025

Sample Customers

Dell RecoverPoint

Regis Aged Care, Cap Atlantique, Lewisville Independent School District, EnvisionRxOptions, Bar Harbor Bank & Trust, Major Boutique Hotel Chain, Riverside Health System, Panduit

Dell Avamar

Dodge County, St Laurence's College, FieldCore (a GE Company), Comanche County Memorial Hospital, Getronics, Lewisville Independent School District, EnvisionRxOptions, Cincinnati Bell Technology Solutions

Dell NetWorker

Republic Bank, Westgate Resorts, Macquire Cloud Services, Shriners, Panatonni, Qatar Islamic Bank, Eurosport

Dell Data Protection Advisor

Nielsen, Trek Bicycle, Cal-Israel Credit Cards

Dell PowerProtect Data Manager

National Bank of Greece, USC Australia, PCS Publishing, Dell Digital IT, Rushmore Electric, Melanson Health, Arrow Electronics

Dell PowerProtect DP (IDPA)

Under Armour, Christian Brothers University, Presidio

Dell PowerScale (Isilon)

OMRF, University of Utah, Translational Genetics Research Institute, Arcis, Geofizyka Torumn, Cyprus E&P Corporation, Colburn School, Columbia Sportswear, Harvard Medical School, University of Michigan, National Library of France,

Dell RecoverPoint for Virtual Machines

Rushmore Electric Power Cooperative, PCS Publishing, Noble Foods

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Igneous DataProtect

Allen Institute Altius Institute for Biomedical Sciences Bardel Entertainment OpSec PAIGE.ai

Rubrik Go

Public Consulting Group

Popular Solutions

Dell Unity XT

16 reviews

Dell PowerEdge Rack Servers

93 reviews

VxRail

30 reviews

Rubrik

19 reviews

Rubrik Go

6 reviews

Top Industries

Educational Organization

17%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Computer Software Company

12%

Financial Services Firm

11%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Vice President at a tech vendor

Read full review of Dell PowerEdge Rack Servers »
Jacques DUVERNOIS
Technical Team Leader for Servers and Storage at Orange
We use the PowerStore for our development environment. The frame is a repository for all our VMware infrastructure...
Read full review of Dell PowerStore »
Ryan Parker-Hill
System Team Leader at Deakin University
* Research data * Departmental file shares * Data centre storage: NFS We have two data centres in our university. We...
Read full review of Dell PowerScale (Isilon) »
C.
Cloud Engineer at a tech services company
We are running 3,000 VMs spread out over five such units.
Read full review of Dell Unity XT »
Paul Croteau
Senior Solution Architect at Rackspace
We are a very large customer of Dell EMC. We have several different deployments or installations. The biggest use...
Read full review of Dell PowerMax NVMe »

Review 1 of 5

Boomchi Kumar
Director at Trace3
We use Rubrik Go for cloud databases and overall cyber resiliency.
Read full review of Rubrik Go »
Ibrahim Hasan
Sales Manager at Beta Information Technology
Our customers primarily use Rubrik for secure backup, with a guarantee of ten million dollars in case of any attack...
Read full review of Rubrik »

Review 1 of 2

Customer Service

Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
Dell’s technical support is excellent, with quick responses whenever we log a complaint. I am extremely satisfied...
Read full review of Dell NetWorker »
Paolo Corecco
Solution Consultant at Swisscom
I am satisfied with the support.
Read full review of Dell PowerScale (Isilon) »
Fahad_Siddiqui
Senior Infrastructure Consultant at HyperNym
We sometimes encountered response issues with the technical support team. Overall, they have the technical abilities...
Read full review of Dell PowerProtect DD (Data Domain) »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
Typically, issues are escalated to me, and I deal with problems on my own. However, I have been in touch with...
Read full review of Dell NetWorker »
ClaudioSalgado
IT Architect Consultant at RTFM
The customer service and tech support for CloudIQ are good. There are no major issues besides some misunderstandings...
Read full review of Dell CloudIQ »
Amarjit Rathee
Associate Vice President at Hitachi Systems, Ltd.
The support is excellent. The remote team is proactive.
Read full review of Dell ECS »
Seniostoe09976
Senior Storage Engineer at a transportation company
So far, technical support has been really good.
Read full review of Dell PowerMax NVMe »
Anonymous User
Senior Systems Consultant at a tech services company
Technical support for this product is excellent and I would rate them a ten out of ten. When you have questions, you...
Read full review of Dell SC Series »
Anonymous User
Assistant VP, Information Technology at a insurance company
The support is good. That said, the account management needs to be strengthened.
Read full review of Dell PowerEdge M »
JAEJUNG KIM
Managing Director at Insunginfo
The customer support is very fast and reliable.
Read full review of Dell SC Series »
OlegIvanov
General Director at miromix unitedMiroMIX United
If any issues arise, you can always contact a professional from Dell. However, we don't have any support problems...
Read full review of Dell Unity XT »
Mario Gonzalo
Arquitecto infraestructura
Their support is very good. It has always been the best.
Read full review of Dell PowerStore »
Anonymous User
Solutions Manager at a tech services company
Tech support is very good. They're always responsive. We have built a relationship over the years.
Read full review of Vblock [EOL] »
Anonymous User
Member of the Board at a tech services company
We are generally satisfied with the technical support from Dell.
Read full review of Dell CloudBoost »
Anonymous User
Sr Storage Architect at a tech services company
Dell is far worse at support than EMC was. It headed downhill fast.
Read full review of Dell Unity XT »
Anonymous User
IT Technical Manager at a insurance company
When we have any issues, we receive professional support. We get the optimal level of engineering support we require.
Read full review of Dell Avamar »
AthumanJuma
Data Center Engineer at Emerging Communications Limited
Dell has a good portfolio for support. We can place an order, and there is an option to choose what kind of support...
Read full review of Dell PowerEdge FX »
VENUGOPALAM MEDICHERLA
Vice President - Digital Technology at MSPL Limited
The technical support is good but they are not available all the time.
Read full review of Dell PowerPath »
Anonymous User
Windows Administrator at a financial services firm
Technical support depends on the technician. Usually most technicians are knowledgeable but sometimes you get a few...
Read full review of Dell XtremIO »
Sachin JungKarki
Chief Information Security Officer at KNS
We have contacted technical support.
Read full review of PowerEdge C »
Anonymous User
Data Warehouse Manager at a construction company
We've only had to raise a couple of cases with technical support and the response time was adequate.
Read full review of Dell VxBlock System »
Rafael Perelli
IT Infrastructure Coordinator at 3 corasoes
The solution's technical support used to be much better some years ago, but now it is a little worse. Normally, Dell...
Read full review of Dell PowerStore »
Mahdi Bahmani
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
As I live in Iran, I do not have access to EMC support directly. I can say, however, that I use a free forum on the...
Read full review of Dell RecoverPoint for Virtual Machines »
Anonymous User
Senior System Administrator Infrastructure at a construction company
Technical support gets a rating of 5/5.
Read full review of VNX [EOL] »
Anonymous User
IT Engineer at a financial services firm
The technical support for this solution is ok, but I have seen better. They are not the best. At times they have...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
EMC Storage & Backup Implementation Specialist at a tech vendor
Support wise, it's very stable. The support is 100% good. Support is the key for Dell EMC.
Read full review of Dell SC Series »
Anonymous User
Product Manager at a tech vendor
Technical support is typically very good. The only issue is, where our products are located. it's hard to get...
Read full review of Dell Unity XT »
Anonymous User
Infrastructure Engineer at a tech services company
I would evaluate the technical support as doing pretty well. I have never really had an issue with Unity's support.
Read full review of Dell Unity XT »
Mehdi Gharbi
Head of Alliance at a tech vendor
Their support is perfect. There are never problems communicating with them. If you have any questions, you can...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Desktop Support Engineer at a computer software company
The technical support is quite good. they are helpful and responsive and we are satisfied with the level of support...
Read full review of Dell Avamar »

Review 1 of 30

Amit Motiwale
Senior Principal Architect /Practice Lead -Storage and Backup at a computer software company
The customer service and support are good.
Read full review of Rubrik »
Phanindar Ada
Technical Architect at YASH Technologies
The solution's technical support is really great and good support.
Read full review of Rubrik »
Boomchi Kumar
Director at Trace3
Rubrik customer support is excellent.
Read full review of Rubrik »
Anonymous User
Solutions Engineer at a tech services company
The support will immediately take care of your concern as soon as a case is logged.
Read full review of Rubrik Go »
David-Simpson
Software Administrator at a university
We have been very pleased every time that we have had to contact their support. Their support has been really good.
Read full review of Rubrik »
Anonymous User
Works
Very good support who helps with each question. Very fast response time.
Read full review of Rubrik »
Specialist2403
Infrastructure Specialist at a comms service provider
We have contacted technical support a couple of times and they are good. They are very responsive. Technically, they...
Read full review of Rubrik Go »
Anonymous User
Systems Engineer
Customer Service: A 10 out of 10. Technical Support: A 10 out of 10.
Read full review of Rubrik »
Anonymous User
Computer Operations Specialist at a retailer
The solution's technical support team is very responsive and proactive.
Read full review of Rubrik »
Grant Hendricks
Systems Architect at Cardtronics
Rubrik has the best vendor support that I've dealt with. They're probably the best. They're the most knowledgeable,...
Read full review of Rubrik »
Anonymous User
IT Manager at a manufacturing company
We have dealt with technical support in the past. In fact, we have three open cases right now. They've been pretty...
Read full review of Rubrik »
Edward Poll
Head of IT Infrastructure at Cranfield University
We used the support services a couple of times early on, because we were quite early adopters. They were fantastic....
Read full review of Rubrik »
Maan Othman
Senior System Engineer at a comms service provider
The technical support is wonderful. Very cooperative and informative.
Read full review of Rubrik Go »
Anonymous User
Solutions Architect at a tech services company
Support is good now that they are done restructuring.
Read full review of Rubrik »
Sam Kemp
Enterprise Architect at SH Data Technologies
Customer service is top notch, which I am usually pretty disappointed in. So far it's the best I've seen for a tech...
Read full review of Rubrik »
Anonymous User
Lead Storage and Backup Engineer at a computer software company
The technical support in India is excellent; they are quick to respond and resolve issues.
Read full review of Rubrik »
Anonymous User
Solutions Architect at a insurance company
When updates are needed everything is done through the support. When we need to upgrade we call the support, open a...
Read full review of Rubrik »
Johnny Bozeman
Principal at a venture capital & private equity firm
Since the time I've used it, I never had to call their support. I didn't have any issues with it.
Read full review of Rubrik »
Anonymous User
Operations Analyst at Royal Bank of Scotland
We have received excellent customer support from Rubrik when addressing any of our queries, from time to time. The...
Read full review of Rubrik »
Anonymous User
Director of Technology at a financial services firm
Our experience with technical support has been great. We had a couple of questions in the beginning, so we interacted...
Read full review of Rubrik »
Anonymous User
Senior System Engineer at a tech services company
We contact their technical support a lot. It is about two times a week, but it's usually where we've gone beyond the...
Read full review of Rubrik »
Azam Abdoelbasier
SQL Server and MongoDB DBA at KVK
We contacted the technical support team for some technical questions, and the experience was very positive. They...
Read full review of Rubrik »
Anonymous User
Account Manager at a tech services company
Excellent and speedy, too.
Read full review of Rubrik »
Shaik-Burhan
System Engineer at Tahaluf
The technical support is okay. We do not face many problems. We solve all our issues.
Read full review of Rubrik »
SANTHAKUMAR Govindan
Senior Manager at a manufacturing company
The technical support is generally good. While their knowledge is good, I find there is a bit too much dependency on...
Read full review of Rubrik »
Anonymous User
CTO at a tech services company
While the support is generally good, there have been instances where response times could have been quicker, but...
Read full review of Rubrik »
Mischa Donker
Cloud and Virtualisation Specialist at VodafoneZiggo
All of the Rubrik engineers know everything about their products.
Read full review of Rubrik »
Jewemars Christian Riano
Service Delivery Consultant at a tech services company
In terms of escalating tickets or bugs, they are very quick in terms of their support system.
Read full review of Rubrik »
Dileep Thakur
Senior Manager (Backup & Restore) at Pnb housing
We submit a support request and promptly receive an email from the annual support team. Overall, I find the support...
Read full review of Rubrik »
AshwaniDhakla
Senior Consultant at a computer software company
Technical support isn't that good, especially if you compare it to a competitor like EMC.
Read full review of Rubrik Go »

Review 1 of 30

Technical Support

No Data Available

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