Compare Dynatrace vs Perforce

Dynatrace

Based on 349 reviews.

Perforce

Based on 141 reviews.

Sample Customers

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Perfecto

Virgin Media, Paychex, Rabobank, R+V, Discover

Popular Solutions

9 reviews

0 reviews

21 reviews

6 reviews

0 reviews

Top Industries

Educational Organization

41%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Financial Services Firm

15%

Educational Organization

15%

Computer Software Company

14%

Manufacturing Company

13%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
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Review 1 of 1

Bala Maddu
Mobile Network Automation Architect at BT - British Telecom
We use this solution as a tester. When it comes to 5G, there are loads of changes because we're trying to build the...
Read full review of BlazeMeter »
Roland Castelino
QA Lead at BMO Financial
Our use cases are execution on the cloud for web and mobile. With mobile, it could be different platforms, like iOS,...
Read full review of Perfecto »
Daniel Kirschner
Technical Lead, Methods & Tools at Volkswagen
We use Helix Core in our software development processes as a configuration management solution. Our typical use cases...
Read full review of Helix Core »
Pranay Mishra
Director - Quality Excellence at a manufacturing company
I utilize Klocwork for identifying defects and early vulnerabilities in the code, conducting code checks, and...
Read full review of Klocwork »
BurhanShakil
Systems Engineer at Harvard University
Until last year, we were using the enterprise version — Puppet 4 —; however, we recently switched to the open-source...
Read full review of Perforce Puppet »

Review 1 of 5

Customer Service

Anand_Kumar
Enterprise Architect at DXC Technology
Their support system is good. I would rate them at 9.5 out of ten. People generally don't pursue it since it's a...
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Anonymous User
Sr. Technical Consultant at a computer software company
The solution offers pretty good training modules, documentation, and community platforms. We're quite satisfied with...
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Olive Kusumbara
Consultant at a tech services company
The tech support is great. Besides calls, they also have an online presence where we can chat directly to them. If...
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Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
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Anonymous User
Solution Architect at a financial services firm
We use the Dynatrace University, plus some of the guidance solutions. Generally these guys are quite experienced and...
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Anonymous User
Assistant Manager at a tech services company
It's high.
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Anonymous User
Senior Engineer Architect at a leisure / travel company
I have not spent much time with the technical support. I am an enterprise architect, so the time spent from the...
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Anonymous User
Systems Administrator III at a retailer
Customer Service: It's great. Technical Support: I haven't had to use it a lot.
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Anonymous User
IT Director at a insurance company
We have a guardian that helps us. He's knowledgeable and gives us the right answers.
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Anonymous User
Senior Systems Engineer at a insurance company
Technical support is good. There was only one time that I had to contact someone at two o'clock in the morning and...
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Anonymous User
Monitoring Observability Specialist at a financial services firm
The solution's technical support is extremely good. If in our company, we are stuck with something, Dynatrace's...
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Anonymous User
Architect Software Test Engineer at MAS Global Consulting
Excellent, a correct answer every time. Prompt support.
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Anonymous User
Vice President at a financial services firm
We have used the problem management, which is available on the management support community site. We have used that.
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Anonymous User
Senior System Engineer at a tech services company
Customer Service: I would rate customer service very good. Technical Support: I would rate technical support very good.
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Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
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James Cousins
IT Delivery Manager at a program development consultancy
The team used tech support during the original implementation to make sure that it was going well. And it went very...
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A.Sousa
CTO at Marketware
Support is just great. Part of it is public, so everyone can check it out. Dynatrace direct support is even better,...
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Anonymous User
Senior Architect at a healthcare company
We've spoken with tech support several times. We've used them to answer questions and to help us get more value out...
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Anonymous User
Developer at a tech services company
Regarding the customer support, they were very few instances that I have used them, but I would not say I use them...
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Anonymous User
Software Developer at a government
We haven't been in touch with technical support lately. However, when we have contacted them in the past, they have...
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Anonymous User
Gerente de Operaciones at a consultancy
Technical support has been really good. Truthfully, we seldom use it. However, when we use it, it's fast. It's...
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Anonymous User
Application Support Analyst
We used a guardian to begin with. He trained us and helped us quite a bit. I think we had him for about six months....
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Anonymous User
System Engineer - SiteScope Owner and Tech Lead at a manufacturing company
We used technical support. We just start configuring the system and the initial installation. We had one issue when...
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SrQA656894
Senior Software Engineer in Test at Autodesk
I have only heard positive reviews.
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Anonymous User
Technical Team Manager at a manufacturing company
We actively use the Expert Services from the vendor. They are certainly very knowledgeable on the solution. The...
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Roopesh Shetty
Senior IT architect at a healthcare company
The solution's technical support is very good and very much available.
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Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
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Anonymous User
IT Architect Specialist/Manager at a tech services company
I'm working directly with sales and engineers from Dynatrace. They have been very supportive. They are very...
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Anonymous User
Specialist at a tech services company
Very good support.
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Stefano Ghelfi
Senior Analyst Programmer at a computer software company
The technical support is very good and they have a live chat. You can open the chat from the product and check any...
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Review 1 of 30

Ramandeep S
Director of Quality Engineering at PAR Technology Corp
Technical support doesn't respond the moment you put up a query, so it takes time to get a response from the customer...
Read full review of BlazeMeter »
Bharat Malik
Senior Automation Engineer at RBC
The Perfecto technical support is good. We have had to raise multiple tickets for some of the issues that we've...
Read full review of Perfecto »
Govindaraj Ponnusamy
Automation Architect at a tech consulting company
Whenever we have a doubt about mobile device testing, we just go to the Perfecto site and what we need will be there....
Read full review of Perfecto »
Roland Castelino
QA Lead at BMO Financial
The customer support has improved over the past two years. They have probably remodeled their customer service,...
Read full review of Perfecto »
Ryan Mohan
Quality Assurance Manager at a financial services firm
Technical support is absolutely phenomenal. I've worked with them very closely on many occasions. Whether it's...
Read full review of BlazeMeter »
ArtemCheremisin
Performance Test Engineer at BETBY
I haven't directly used BlazeMeter's technical support, but I have found that their online resources and community...
Read full review of BlazeMeter »
Harold Pogue
Global IT Director of Digital Platforms. Digital and Connected Commerce at a healthcare company
The technical support is excellent.
Read full review of Helix ALM »
Glenford John
Product Manager, Device Integration at a comms service provider
Technical support is amazing. They have 24/7 support. I was amazed that we could have support that doesn't involve...
Read full review of Perfecto »
Anonymous User
Responsible for Test Management at a tech services company
The current version of the solution is very stable, so we've never had to contact technical support.
Read full review of Perfecto »
Anonymous User
Technology services specialist at a financial services firm
They are very good. In the beginning, they held a workshop with our team, and whenever we ask questions, we are...
Read full review of BlazeMeter »
Anonymous User
Information Technology Consultant at a computer software company
I rate the technical support a seven out of ten.
Read full review of Perforce Delphix »
AlexanderAgranovsky
Application Development Team Lead at Miura Pay
The customer support team is very responsive, proactive, and engages in conversations to ensure our needs are met.
Read full review of Klocwork »
Vikram Katta
AVP at a financial services firm
Technical support has been very good so far. They are helpful and responsive. We are satisfied with the assistance...
Read full review of BlazeMeter »
Anonymous User
Lead Software QA Engineer at a tech services company
Support is adequate. Getting initial responses for support issues can sometimes be slow.
Read full review of BlazeMeter »
Anonymous User
VP QA Performance Engineer at a financial services firm
I have not used the support from the vendor.
Read full review of BlazeMeter »
Anonymous User
Sr. Test Engineering Manager - Embedded Linux SW / RF at a comms service provider
I have used the support from Klocwork. There was a transition time when we started using the solution which was not...
Read full review of Klocwork »
Anonymous User
Software Consultant at a manufacturing company
The Seapine representatives and the reps that helped us to land the test server were very responsive, helpful, and...
Read full review of Helix ALM »
Anonymous User
Software QA Analyst at a tech company
Customer Service: Customer service was so-so. They didn't seem willing to add the missing features for our project...
Read full review of Helix ALM »
Steve Ybarra
QA Automation Engineer
I rate BlazeMeter support ten out of ten. The BlazeMeter team has been fantastic. Anytime we need something, they're...
Read full review of BlazeMeter »
Pranay Mishra
Director - Quality Excellence at a manufacturing company
Vendor support is okay, however, I do not deal directly with them in my current role. During the initial phase when I...
Read full review of Klocwork »
Anonymous User
Principal Consultant - Business Analysis / Project Management / Account Management at a tech consulting company
Easy to use and effective.
Read full review of BlazeMeter »
Anonymous User
Development Manager at a comms service provider
We did not use technical support.
Read full review of BlazeMeter »
Anonymous User
IT Operations Manager at a tech services company
We have not used to technical because the online community has been very good.
Read full review of Perforce Puppet »
Anonymous User
Chief Technology Officer at a non-profit
Any questions we had were addressed promptly by knowledgeable individuals.
Read full review of BlazeMeter »
Anonymous User
Solutions Consultant at a tech services company
I don't deal with them directly, but I would rate them as adequate.
Read full review of Helix ALM »
Anonymous User
Owner/CEO at a tech services company
Customer Service: It's great. Technical Support: It's great.
Read full review of Helix ALM »
Anonymous User
Senior Technical Consultant at a healthcare company
The technical support is good.
Read full review of Helix Core »
Gururaj-Rao
Integration Supervisor Lead at Visteon Corporation
Vendor support is adequate. During the initial phase, there was a need for follow-ups and clarifications, which...
Read full review of Klocwork »
Anonymous User
Senior Product Specialist at a tech services company
They're hyperresponsive. They have regular calls to see what exactly we are doing with Klocwork and how we are doing....
Read full review of Klocwork »
BurhanShakil
Systems Engineer at Harvard University
Their technical support has been really good. We have used Puppet technical support as well as third-party support...
Read full review of Perforce Puppet »

Review 1 of 30

Technical Support

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