Compare Dynatrace vs Sauce Labs

Dynatrace

Based on 349 reviews.

Sauce Labs

Based on 115 reviews.

Sample Customers

TestObject

BW Bank, Telefonica

Popular Solutions

9 reviews

0 reviews

2 reviews

1 reviews

0 reviews

Top Industries

Educational Organization

42%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Financial Services Firm

19%

Computer Software Company

17%

Manufacturing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
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Review 1 of 1

Joel Alonzo
Product Manager - Data & APIs at a marketing services firm
When I started with my current company we had a fairly lean tech department and Sauce Labs was originally implemented...
Read full review of Sauce Labs »
RajeevSAwant
Head Automation CoE at Truglobal
TestObject are building a low-code testing platform for API testing and visual testing. Recently they have acquired a...
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Vijay Sawale
Test Associate & Manager at IGT Solutions
AutonomIQ TestIQ is a tool from SoftLab. My company uses the solution since it is a low-code and no-code automation...
Read full review of AutonomIQ TestIQ »

Review 1 of 3

Customer Service

DermotCasey
Principal Technology Consultant at Vodafone
I haven't had to deal with them too much. I would rate it as average. It has been good enough, but I haven't had too...
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Gregor Liddell
Dynatrace Technical Consultant at Mediro ICT
The technical support is good.
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Gregor Liddell
Dynatrace Technical Consultant at Mediro ICT
Technical support is very good and very responsive. We're quite satisfied with the level of service on offer.
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FerencJordanics
System Engineer at a tech services company
I have contacted the support from Dynatrace and they are very good. I had only one question from the support and I...
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Bill Masters
Principal Engineer at DISH Network Corporation
We had a good experience working with their technical support.
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Anonymous User
Cloud Solution Engineer at a financial services firm
Their technical support is brilliant. They are online 24/7. You go into a chat window, and you talk to their support...
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Anonymous User
Chief Executive Officer at a comms service provider
I cannot provide specific details about their technical support as I am not in charge of that aspect.
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Justin Lowery
Front-end Architect at Rack Room Shoes
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
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Anonymous User
Senior Solutions Consultant at a tech services company
Technical support is good. Dynatrace OneAgent is a pretty new tool in the market. In comparison to other products...
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Anonymous User
Technical Team Manager at a manufacturing company
We actively use the Expert Services from the vendor. They are certainly very knowledgeable on the solution. The...
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Anonymous User
System Engineer - SiteScope Owner and Tech Lead at a manufacturing company
We used technical support. We just start configuring the system and the initial installation. We had one issue when...
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Anonymous User
Senior Systems Administrator Leader/Performance Engineer at a tech services company
Customer Service: 10 out of 10 as they are great to work with. Technical Support: 9 out of 10, but it could be 10 out...
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Anonymous User
Senior System Engineer at Delta Air Lines (PreMerger NWA)
The technical support has been fair. We have Dynatrace folks still working on the implementation stage so we have not...
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Anonymous User
IT Manager
We use technical support several times a year. They are always quick to respond. They have been able to handle the...
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Anonymous User
Senior Manager APM Team at a financial services firm
I wouldn't say we need to call them that often, the solution does not require a lot of hand-holding from that...
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Anonymous User
Regional Sales Manager at a tech services company
I do not talk to technical support. Our clients talk to Dynatrace. All our clients inquiries are directed to Dynatrace.
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Anonymous User
IT Director at a insurance company
We have a guardian that helps us. He's knowledgeable and gives us the right answers.
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Anonymous User
Technical Lead Java Applications at Mowhawk Industries
We used the Dynatrace three month package, where I worked with a technical support person for three months and she...
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Anonymous User
Developer at a tech services company
Regarding the customer support, they were very few instances that I have used them, but I would not say I use them...
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Anonymous User
Senior Specialist at a logistics company
I have not contacted any customer solution or support. Since we are still on the warranty period, we have still...
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Anonymous User
Platform Architect Senior at The PNC Financial Services Group, Inc.
When it's something technical support can fix, it is very good. When it is something they can't fix, and it is either...
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Anonymous User
Solutions Developer at a retailer
I have not used technical support but I think my coworker has. He has recommended it to me. He's like, "If you have...
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Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
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Anonymous User
Sr. Technical Consultant at a computer software company
The solution offers pretty good training modules, documentation, and community platforms. We're quite satisfied with...
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Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
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Stefano Ghelfi
Senior Analyst Programmer at a computer software company
The technical support is very good and they have a live chat. You can open the chat from the product and check any...
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AndreCosta
Data Engineer Manager at Creditas
The technical support is quite good. There is also very good documentation on the solution if you need it. Overall,...
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Anonymous User
Service Delivery Specialist at Experian
Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues.
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Anonymous User
Senior Engineer at a financial services firm
I haven't had to use technical support, personally; I can't speak for anyone else at the organization.
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Anonymous User
V.P. - Pre-Production Performance Architect at a financial services firm
Customer Service: It's excellent. Technical Support: It's excellent.
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Review 1 of 30

Joel Alonzo
Product Manager - Data & APIs at a marketing services firm
I work with a lot of different vendors, but the number-one thing about Sauce Labs is their ability to respond to...
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AnupKumar4
Senior QA Automation Engineer at Xoriant
Technical support is equally very important. If you talk about anything deployed to production, and the project is...
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Andy Antes
Senior Software Engineer at a computer software company
I have not personally used Sauce Labs' technical expertise to assist us with integration or for implementing...
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Anonymous User
Intern - Technology Development Program at a healthcare company
Customer Service: I have yet to engage their customer service directly, but the support pages are full of valuable...
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Alejandro Garduno
Quality Assurance Lead at ZX-Ventures
We've been in touch with technical support as we've run into some issues and we want to better understand how the...
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Anonymous User
Test Engineer II at a tech services company
Customer Service: Customer service is 10/10. Sauce Labs is quick to help and easy to reach out to for information or...
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Anonymous User
LMTS, Software Engineering at Salesforce
I rate Sauce Labs' support at about seven out of 10. We put in certain requests with Sauce Labs, and sometimes it...
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Anonymous User
Test Analyst at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Anonymous User
Tech Lead at a pharma/biotech company
Sauce Labs' support has been awesome. We have monthly support calls to catch up on any requests that we might have....
Read full review of Sauce Labs »
Anonymous User
Quality Engineer at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Anonymous User
Snr Recruiter at a tech company
Customer Service: Customer service is excellent. I would give it a rating of 10 out of 10. Technical Support:...
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Anonymous User
IT Analyst at a manufacturing company
I worked with their customer support for these devices. For the issues that we were facing, they were very...
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Anonymous User
Quality Assurance Engineer at a tech services company
This has been an area of focus from Sauce Labs. Their customer service is unmatched, and their help documents have...
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Anonymous User
Senior QA Automation Engineer at Bleacher Report
We've only usually contacted customer service (our account manager) to add VMs, it's been seamless and pleasant.
Read full review of Sauce Labs »
Anonymous User
Team Lead at a retailer
Customer Service: Their customer service is good. Technical Support: Their technical support is good.
Read full review of Sauce Labs »
Anonymous User
Vice President of IT QA at a financial services firm
Sauce Labs' support has been great. I would rate them 10 out of 10 because they respond quickly when we have a...
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Anonymous User
QA Engineer at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Chris Cha
Software Developer Engineer in Test at a retailer
Support is great, including the support ticketing. Every time I've had a support ticket, they have replied. If they...
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Anonymous User
Software Tester at a comms service provider
Customer Service: Good. Technical Support: It's the best.
Read full review of Sauce Labs »
Anonymous User
Sr Staff Software Engineer, QA Enablement at a tech vendor
As we run into issues with anything that we are trying to do or integrating with to run our test automation, we reach...
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Anonymous User
Software Testing Enigneer (QA) at a tech services company
Customer Service: Sauce Labs support has been very helpful, and they are always friendly, even when it's not always a...
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Anonymous User
Lead Test Automation Engineer at RevContent
Their customer service reps are fantastic! They have heard of all of the typical issues that can occur in business...
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Anonymous User
Lead Automation Engineer at a wellness & fitness company
Customer Service: Excellent! Technical Support: Exceptional!
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Mohit Rathi
Lead Consultant at a tech services company
Initially, we didn't reach out to their technical experts because we had the expertise on it. In one or two...
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Anonymous User
Software Engineer at a consultancy
Customer Service: It is the best. Technical Support: It is good.
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Anonymous User
QA Engineer at a tech services company
Customer Service: An eight out of 10. Technical Support: A nine out of 10.
Read full review of Sauce Labs »
Anonymous User
Web Producer at a tech company
Customer service is top notch. When you report a bug or inquire about something they get back to you with a plan of...
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Anonymous User
Test Engineer at a media company
Customer Service: Pretty good. The customer service guys are responsive, and will respond with a reply in less than a...
Read full review of Sauce Labs »
Anonymous User
MTS at a tech services company
I have not contacted customer service or technical support so far.
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Anonymous User
Chief Arrgonaut at a tech services company
Customer Service: Support is friendly and responsive. Technical Support: Solid.
Read full review of Sauce Labs »

Review 1 of 30

Technical Support

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