Compare Dynatrace vs Sauce Labs

Dynatrace

Based on 364 reviews.

Sauce Labs

Based on 115 reviews.

Sample Customers

TestObject

BW Bank, Telefonica

Popular Solutions

17 reviews

0 reviews

1 reviews

0 reviews

0 reviews

0 reviews

Top Industries

Financial Services Firm

18%

Manufacturing Company

Outsourcing Company

Construction Company

13%

Outsourcing Company

12%

Financial Services Firm

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
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AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

RajeevSAwant
Head Automation CoE at Truglobal
TestObject are building a low-code testing platform for API testing and visual testing. Recently they have acquired a...
Read full review of TestObject »
Vijay Sawale
Test Associate & Manager at IGT Solutions
AutonomIQ TestIQ is a tool from SoftLab. My company uses the solution since it is a low-code and no-code automation...
Read full review of AutonomIQ TestIQ »

Review 1 of 2

Customer Service

PankajSingh4
Senior Specialist at Qualitest
I consulted the Dynatrace technical support team one year ago and had a pleasant experience with the team. I'm rating...
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Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution a 10, on a scale from one to 10, with one being the worst and 10...
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Sathis-Kumar
Senior Manager at Bank of America
I have only interacted with support a few times but the team works closely with them and gives good feedback. I rate...
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Anonymous User
Sales Engineer at a computer software company
Support is great. You can go by email and things, but also by chat. There's a chat functionality inside of the...
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Shikha Yadav
Senior Analyst APM at a manufacturing company
I have used technical support a lot of times, mostly for technical stuff. For example, on challenges that I am facing...
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Anonymous User
Test Manager at a university
We're going through a proof of concept right now, so we work very closely. They're knowledgeable and we get the right...
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Anonymous User
Senior Consultant at a financial services firm
I have not used Dynatrace technical support.
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Anonymous User
Co-Founder at a tech company
Customer Service: Very good Technical Support: Very good
Read full review of Ruxit [EOL] »
Anonymous User
Application Manager at a logistics company
Technical support is well-skilled and competitive.
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Anonymous User
Senior Technical Systems Analyst at a financial services firm
Support has been very good. We are in constant contact with our sales engineer. They're very responsive, and anytime...
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Anonymous User
Software Engineer at a pharma/biotech company
I have definitely had to use technical support. The technical support team, customer service team, and Dynatrace...
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Anonymous User
DevOps Leader at a legal firm
Talking about Dynatrace as a company, the people I've spoken to have always been responsive. The support is always...
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Anonymous User
Vice President at a financial services firm
We have used the problem management, which is available on the management support community site. We have used that.
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Anonymous User
DevOps Manager at a insurance company
We used tech support just on the implementation side of it, initially, for a day. They were knowledgeable and helpful.
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ReinhardWeber
Senior Product Manager at SAP CX
The technical support is great. We have a pretty good contract with Dynatrace for contacting support. They are pretty...
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Anonymous User
Technical Team Manager at a manufacturing company
We actively use the Expert Services from the vendor. They are certainly very knowledgeable on the solution. The...
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Anonymous User
Enterprise Monitoring Architect
Our tech support guy is amazing. What I try to do, because I know how I am and I get irritated when someone comes to...
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Anonymous User
Senior System Engineer at Delta Air Lines (PreMerger NWA)
The technical support has been fair. We have Dynatrace folks still working on the implementation stage so we have not...
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Anonymous User
Integration Architect at a financial services firm
The technical support is good.
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Anonymous User
Enterprise Monitoring Engineer at a financial services firm
Depends on how tough the question is. If I ask them a question about stuff they have not done before, it takes a...
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Anonymous User
Senior Software Engineer at a tech company
For some reason, we wanted to create a report about what is the maximum used end point or the maximum called end...
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Anonymous User
Senior Director at a financial services firm
As our adoption was in its infancy, we had the physical Dynatrace guardians, local from local areas, if you will, in...
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Anonymous User
Senior Software QA Engineer at a consultancy
I have not used technical support. There is a strong user community. There is no need to talk to the technical...
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Anonymous User
Enterprise Systems Technology Monitoring at a insurance company
I evaluate technical support on a criteria of: * Did they help solve my problem? * How long did it take them to help...
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Anonymous User
APM Architect at a tech services company
We have used technical support many times, because there are some issues which we were not able to figure out based...
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Alex Bielecki
Cloud Practice Specialist at a tech services company
I am a partner, so I know people in technical support who I can contact.
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Anonymous User
DevOps Consultant at a tech services company
I have not used the technical support.
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Anonymous User
Technology Lead at a marketing services firm
I have never had any issues, so I haven't had to contact them.
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Anonymous User
Monitoring Observability Specialist at a financial services firm
The solution's technical support is extremely good. If in our company, we are stuck with something, Dynatrace's...
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Anonymous User
IT Manager at a financial services firm
I have a very good team who are very good at this, so from my perspective, I would say is Dynatrace is one of the few...
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Review 1 of 30

Savio De Souza
Sr. IT Architect at a healthcare company
I rate Sauce Labs' support nine out of 10. I could go up to a perfect 10 if the response and solution times were a...
Read full review of Sauce Labs »
Anonymous User
QA Director at Bridgetree
Customer service from the initial query to sauce labs to the product evaluation to contract negotiations to purchase...
Read full review of Sauce Labs »
Anonymous User
Test Analyst at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Anonymous User
Lead Test Automation Engineer at RevContent
Their customer service reps are fantastic! They have heard of all of the typical issues that can occur in business...
Read full review of Sauce Labs »
Anonymous User
Senior Manager - Software QA at a hospitality company
The technical support has been pretty good. We haven't seen a lot of technical issues in which to engage their...
Read full review of Sauce Labs »
Vijay Sawale
Test Associate & Manager at IGT Solutions
Technical support and chatbots are also available for AutonomIQ TestIQ's users. AutonomIQ TestIQ's support is very...
Read full review of AutonomIQ TestIQ »
Anonymous User
Quality Engineer at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Anonymous User
Consultant at a tech vendor
Customer Service: Good. Technical Support: Good.
Read full review of Sauce Labs »
Anonymous User
Senior Test Lead at a tech company
Customer Service: Amazing. Within 12 hours of ticket creation, I was contacted. Technical Support: Yet to determine.
Read full review of Sauce Labs »
Anonymous User
Sr Staff Software Engineer, QA Enablement at a tech vendor
As we run into issues with anything that we are trying to do or integrating with to run our test automation, we reach...
Read full review of Sauce Labs »
Anonymous User
Works at a tech company
Customer Service: Eight out of 10. Technical Support: Eight out of 10.
Read full review of Sauce Labs »
Anonymous User
Software Tester at a transportation company
Customer Service: Their customer service is excellent. Technical Support: Their technical support is excellent.
Read full review of Sauce Labs »
Anonymous User
Senior Quality Assurance Manager at a financial services firm
The support is fantastic. We have monthly meetings with Sauce Labs. Even if I have questions, I can just reach out to...
Read full review of Sauce Labs »
Anonymous User
Senior Software Development Engineer in Test at Autodesk, Inc.
Amazing! They are very quick in response and very throughout. They even go way beyond to help troubleshoot our code...
Read full review of Sauce Labs »
Anonymous User
Software Test Engineer at a media company
Customer Service: Three out of five. Technical Support: Three out of five.
Read full review of Sauce Labs »
Anonymous User
Software Engineer at a consultancy
Customer Service: It is the best. Technical Support: It is good.
Read full review of Sauce Labs »
Anonymous User
Snr Recruiter at a tech company
Customer Service: Customer service is excellent. I would give it a rating of 10 out of 10. Technical Support:...
Read full review of Sauce Labs »
Anonymous User
IT Analyst at a manufacturing company
I worked with their customer support for these devices. For the issues that we were facing, they were very...
Read full review of Sauce Labs »
Anonymous User
Software Developer Trainee at a tech services company
Customer Service: 4.8 out of 5 Technical Support: 4.5 out of 5
Read full review of Sauce Labs »
Anonymous User
Team Lead at a retailer
Customer Service: Their customer service is good. Technical Support: Their technical support is good.
Read full review of Sauce Labs »
Anonymous User
Works at a insurance company
Customer Service: Very positive. From the sales reps to the customer success reps, Sauce Labs is truly dedicated to...
Read full review of Sauce Labs »
Anonymous User
-- at a tech company
Customer Service: I have not personally needed it yet, but their documentation and examples are solid. Technical...
Read full review of Sauce Labs »
Anonymous User
Sr. Performance Test Engineer at a tech services company
Customer Service: I have not directly communicated with customer service. Technical Support: I haven't had to use...
Read full review of Sauce Labs »
Alejandro Garduno
Quality Assurance Lead at ZX-Ventures
We've been in touch with technical support as we've run into some issues and we want to better understand how the...
Read full review of Sauce Labs »
Anonymous User
Technology Development Program Intern at a healthcare company
Customer Service: 10/10 Technical Support: 9/10
Read full review of Sauce Labs »
Anonymous User
Lead Automation Engineer at a wellness & fitness company
Customer Service: Excellent! Technical Support: Exceptional!
Read full review of Sauce Labs »
Anonymous User
Engineer at a pharma/biotech company
We have made use of Sauce Labs’ technical expertise to help us integrate automated testing into our CI/CD pipeline...
Read full review of Sauce Labs »
Anonymous User
MTS at a tech services company
I have not contacted customer service or technical support so far.
Read full review of Sauce Labs »
Ahsan Subhani
QA engineer at Siznam and Co
The technical support services are not satisfactory.
Read full review of Sauce Labs »
Anonymous User
Sr. QA Automation Engineer
Customer Service: They are amazing. Always get back to me, follow up, everything is amazing. Technical Support: They...
Read full review of Sauce Labs »

Review 1 of 30

Technical Support

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