Compare Dynatrace vs Sauce Labs

Dynatrace

Based on 354 reviews.

Sauce Labs

Based on 115 reviews.

Sample Customers

TestObject

BW Bank, Telefonica

Popular Solutions

13 reviews

0 reviews

2 reviews

0 reviews

0 reviews

Top Industries

Financial Services Firm

23%

Computer Software Company

10%

Manufacturing Company

Government

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
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Review 1 of 1

RajeevSAwant
Head Automation CoE at Truglobal
TestObject are building a low-code testing platform for API testing and visual testing. Recently they have acquired a...
Read full review of TestObject »
Mohit Rathi
Lead Consultant at a tech services company
We use it for automated testing. For our company, we do web testing automation. We run our test suites containing...
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Vijay Sawale
Test Associate & Manager at IGT Solutions
AutonomIQ TestIQ is a tool from SoftLab. My company uses the solution since it is a low-code and no-code automation...
Read full review of AutonomIQ TestIQ »

Review 1 of 3

Customer Service

FerencJordanics
System Engineer at a tech services company
The tool's support is hard to reach.
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Sathis-Kumar
Senior Manager at Bank of America
I have only interacted with support a few times but the team works closely with them and gives good feedback. I rate...
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Mark McDonald
Infrastructure Engineering Lead at The Star Entertainment Group
The support has been exceptional.
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Gregor Liddell
Dynatrace Technical Consultant at Mediro ICT
Technical support is very good and very responsive. We're quite satisfied with the level of service on offer.
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Anonymous User
Performance Engineer at a outsourcing company
Tech support is slow. Going from the dev department back to the front-end customer service, then back to the dev....
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Anonymous User
Infrastructure Engineer at a insurance company
Over the years, they have been very good. Because of growth and popularity, it has been a little more challenging...
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Anonymous User
Senior Software Engineer
They're very helpful. They help us get right to the problem.
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Anonymous User
Specialist at a tech services company
Very good support.
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Anonymous User
Senior Architect at a healthcare company
We've spoken with tech support several times. We've used them to answer questions and to help us get more value out...
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Anonymous User
Solutions director at a tech services company
We had several calls to their support organization, but we have had a very good response from them. Even the Mission...
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Anonymous User
Test Manager at a university
We're going through a proof of concept right now, so we work very closely. They're knowledgeable and we get the right...
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Anonymous User
Solutions Developer at a retailer
I have not used technical support but I think my coworker has. He has recommended it to me. He's like, "If you have...
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Anonymous User
Lead Performance Engineer at a retailer
We have used support quite extensively. We have had many very imperative tickets with them, and they are very...
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Anonymous User
Owner
Customer Service: Could be improved, but has everything to do with the merge of Compuware and dynaTrace. There is a...
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Anonymous User
Manager Of Technology Development
We have a guardian. We don't actually call technical support. We have somebody on-prem. He's knowledgeable and almost...
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Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
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Anonymous User
Senior Software QA Engineer at a consultancy
I have not used technical support. There is a strong user community. There is no need to talk to the technical...
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Anonymous User
Sr. IT Manager eCommerce Operations at a retailer
Customer Service: Great relationship. They respond quick and are readily available to help. Technical Support: They...
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Anonymous User
Senior Technical Systems Analyst at a financial services firm
Support has been very good. We are in constant contact with our sales engineer. They're very responsive, and anytime...
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Abhiram Gandhe
Principal Architect at a computer software company
We regularly connect with the technical support and obtain input from them. They are nice to work with, so we have...
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Anonymous User
Cloud Solution Engineer at a financial services firm
Their technical support is brilliant. They are online 24/7. You go into a chat window, and you talk to their support...
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Anonymous User
Platform Engineer at a financial services firm
Technical support is awesome. I primarily do DC RUM, but all of that is in Poland, and they are phenomenal.
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Anonymous User
Senior Consultant at a financial services firm
I have not used Dynatrace technical support.
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Bill Masters
Principal Engineer at DISH Network Corporation
We had a good experience working with their technical support.
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James Cousins
IT Delivery Manager at a program development consultancy
The team used tech support during the original implementation to make sure that it was going well. And it went very...
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Anonymous User
Middleware Engineer at a insurance company
Support is pretty good overall. Occasionally, you will get that support person who is not real responsive. However,...
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Anonymous User
Senior Systems Engineer at a insurance company
Technical support is good. There was only one time that I had to contact someone at two o'clock in the morning and...
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Anonymous User
Senior Engineer at a financial services firm
I haven't had to use technical support, personally; I can't speak for anyone else at the organization.
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Anonymous User
Monitoring Observability Specialist at a financial services firm
The solution's technical support is extremely good. If in our company, we are stuck with something, Dynatrace's...
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Anonymous User
IT Manager at a financial services firm
I have a very good team who are very good at this, so from my perspective, I would say is Dynatrace is one of the few...
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Review 1 of 30

AnupKumar4
Senior QA Automation Engineer at Xoriant
Technical support is equally very important. If you talk about anything deployed to production, and the project is...
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Nitu Singh
Test Automation Snr. Consultant at a insurance company
Overall, technical support has been really good. They have responded to our questions and have triaged pretty quickly...
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Savio De Souza
Sr. IT Architect at a healthcare company
I rate Sauce Labs' support nine out of 10. I could go up to a perfect 10 if the response and solution times were a...
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Anonymous User
Senior QA Automation Engineer at Bleacher Report
We've only usually contacted customer service (our account manager) to add VMs, it's been seamless and pleasant.
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Anonymous User
Senior Software Development Engineer in Test at Autodesk, Inc.
Amazing! They are very quick in response and very throughout. They even go way beyond to help troubleshoot our code...
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Alejandro Garduno
Quality Assurance Lead at ZX-Ventures
We've been in touch with technical support as we've run into some issues and we want to better understand how the...
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Anonymous User
QA Manager at a tech company
Customer Service: Sauce support has been very helpful -- always friendly, pretty prompt, and thorough, too -- even...
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Anonymous User
Chief Arrgonaut at a tech services company
Customer Service: Support is friendly and responsive. Technical Support: Solid.
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Anonymous User
Quality Engineering Intern at a tech company
Good. According to my experiences, the technical support engineers typically reply to emails within a day.
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Anonymous User
QA Engineer at a tech services company
Customer Service: Customer support is excellent. I would give them a rating of 10 out of 10. Technical Support:...
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Anonymous User
-- at a tech company
Customer Service: I have not personally needed it yet, but their documentation and examples are solid. Technical...
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Anonymous User
Sr Staff Software Engineer, QA Enablement at a tech vendor
As we run into issues with anything that we are trying to do or integrating with to run our test automation, we reach...
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Anonymous User
Sr. Performance Test Engineer at a tech services company
Customer Service: I have not directly communicated with customer service. Technical Support: I haven't had to use...
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Anonymous User
Software Tester at a transportation company
Customer Service: Their customer service is excellent. Technical Support: Their technical support is excellent.
Read full review of Sauce Labs »
Chris Cha
Software Developer Engineer in Test at a retailer
Support is great, including the support ticketing. Every time I've had a support ticket, they have replied. If they...
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Anonymous User
Test Engineer at a media company
Customer Service: Pretty good. The customer service guys are responsive, and will respond with a reply in less than a...
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Anonymous User
Software Development Engineer at a computer software company
Customer Service: Haven't had the need to interact with them. Technical Support: Haven't had the need to call them.
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Anonymous User
Intern - Technology Development Program at a healthcare company
Customer Service: I have yet to engage their customer service directly, but the support pages are full of valuable...
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Anonymous User
QA Manager at a tech services company
Customer Service: Good. Technical Support: Good.
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Anonymous User
Senior Test Lead at a tech company
Customer Service: Amazing. Within 12 hours of ticket creation, I was contacted. Technical Support: Yet to determine.
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Anonymous User
MTS at a tech services company
I have not contacted customer service or technical support so far.
Read full review of Sauce Labs »
Ben Lane
Application Engineer at Discover Financial Services
Their support has been great. When I submit a new help ticket or a request, they usually respond on the same day, by...
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Anonymous User
QA Engineer at a tech services company
Customer Service: An eight out of 10. Technical Support: A nine out of 10.
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Anonymous User
Software Engineer at a tech vendor
Excellent, responsive, and goes above and beyond.
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Anonymous User
Team Lead/Manager at a media company
Customer Service: 10/10 Technical Support: Good.
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Anonymous User
Software Test Engineer at a media company
Customer Service: Three out of five. Technical Support: Three out of five.
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Anonymous User
Snr Recruiter at a tech company
Customer Service: Customer service is excellent. I would give it a rating of 10 out of 10. Technical Support:...
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Vijay Sawale
Test Associate & Manager at IGT Solutions
Technical support and chatbots are also available for AutonomIQ TestIQ's users. AutonomIQ TestIQ's support is very...
Read full review of AutonomIQ TestIQ »
Anonymous User
Lead Quality Analyst at Derivco
Customer service is good. I have personally not had an issue myself but from those that have it has never been...
Read full review of Sauce Labs »
Anonymous User
Quality Assurance Engineer at a tech services company
This has been an area of focus from Sauce Labs. Their customer service is unmatched, and their help documents have...
Read full review of Sauce Labs »

Review 1 of 30

Technical Support

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