Compare Dynatrace vs Tricentis

Dynatrace

Based on 351 reviews.

Tricentis

Based on 208 reviews.

Latest Research

Buyer's Guide

OpenText UFT One vs. Tricentis Tosca

May 2025

OpenText UFT One vs. Tricentis Tosca

Updated: May 2025

Sample Customers

Tricentis Tosca

HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone

Popular Solutions

11 reviews

0 reviews

22 reviews

13 reviews

3 reviews

Top Industries

Educational Organization

41%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Educational Organization

16%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
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Review 1 of 1

RangaReddy
Team Lead at a consultancy
There was a requirement from the project itself. So when I was onboarded to the project, I learned it myself and then...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
We procured the Tricentis Tosca enterprise version for test automation and with it, this solution was introduced to...
Read full review of Tricentis Flood »
NibsMishra
AVP, Testing Service Owner at a insurance company
It's primarily used for automation. We're a pretty complex environment. We have hundreds and hundreds, if not...
Read full review of Tricentis Tosca »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
It's our primary tool for managing for testing across the Guardian enterprise.
Read full review of Tricentis qTest »

Review 1 of 5

Customer Service

PankajSingh4
Senior Specialist at Qualitest
I consulted the Dynatrace technical support team one year ago and had a pleasant experience with the team. I'm rating...
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Gregor Liddell
Dynatrace Technical Consultant at Mediro ICT
Technical support is very good and very responsive. We're quite satisfied with the level of service on offer.
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Anonymous User
SRE Manager at a tech vendor
I rate tech support very low. The technical support was not that good. They were not very attentive whenever there...
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Shikha Yadav
Senior Analyst APM at a manufacturing company
I have used technical support a lot of times, mostly for technical stuff. For example, on challenges that I am facing...
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Anonymous User
Sr.Tech.Analyst Monitoreo at a financial services firm
Support is okay but could be better and faster. The documentation for the tool could be better. The documentation...
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Anonymous User
Senior Software Engineer at a tech company
For some reason, we wanted to create a report about what is the maximum used end point or the maximum called end...
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Anonymous User
APM Platform Architect at a transportation company
Technical support is really great, and they're very quick. If they cannot fix it, they're very good about escalating...
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Anonymous User
Supervisor Of Event Management And Monitoring at a insurance company
It's easier when you can get to a level-2. We've had guardians on site for a while. Because we've had guardians on...
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Anonymous User
Platform Engineer at a financial services firm
Anytime I can't find the answer immediately in docs or answers, I just open a ticket. They are very good about giving...
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Anonymous User
Solutions Architect at Datacom Systems (NSW)
We've had a few issues along the way and they've been very responsive. We have had some small defects with an agent...
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Anonymous User
System Integrator
We have not needed tech support.
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Anonymous User
Module Lead
Customer Service: 7/10. Technical Support: 7/10.
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Anonymous User
Developer at a tech services company
Regarding the customer support, they were very few instances that I have used them, but I would not say I use them...
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Olive Kusumbara
Consultant at a tech services company
The tech support is great. Besides calls, they also have an online presence where we can chat directly to them. If...
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Anonymous User
Consultant at Infosys Technologies Ltd
Whenever I reach out to technical support, they are helping us. There's no point at which I would say they're not...
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Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
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Roopesh Shetty
Senior IT architect at a healthcare company
The solution's technical support is very good and very much available.
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Anonymous User
Co-Founder at a tech company
Customer Service: Very good Technical Support: Very good
Read full review of Ruxit [EOL] »
Anonymous User
Assistant Manager at a tech services company
It's high.
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Anonymous User
Analyst at a hospitality company
I haven’t had to use it because there have been no problems.
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Avinash Podisetti
Architect at Highmark
I would rate the technical support very well. They work with the inside their development teams to get us the best...
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A.Sousa
CTO at Marketware
Support is just great. Part of it is public, so everyone can check it out. Dynatrace direct support is even better,...
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Anonymous User
Application Performance Analyst at a computer software company
20 years exerience in application performance testing and analysis.
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Anonymous User
Enterprise Monitoring Engineer at a financial services firm
Depends on how tough the question is. If I ask them a question about stuff they have not done before, it takes a...
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Anonymous User
Architect Software at Desjardins
I do not deal directly with the support team of Dynatrace. We always have special work to do when we deal with them....
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Anonymous User
Technology Lead at a marketing services firm
I have never had any issues, so I haven't had to contact them.
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Donald Hall
Manager, Ecommerce Support at a retailer
It is fantastic. You don't even have to pick up the phone. You can submit a Jira ticket from directly within...
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Anonymous User
Senior Software Engineer at a tech vendor
We had training from them and they're all been knowledgeable. I'm happy with the training that they provided. Their...
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Anonymous User
Senior Specialist at a logistics company
I have not contacted any customer solution or support. Since we are still on the warranty period, we have still...
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Anonymous User
IT Supervisor at a insurance company
They were pretty effective. We've had to open tickets a couple of times for their new features that we were trying to...
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Review 1 of 30

ManojThakkar
Senior Test Consultant at a agriculture
The response and everything were a little bit faster, but for certain scenarios, it took longer.
Read full review of Tricentis Tosca »
Antonio Oteri
IT Telecom Quality Senior Tester at TIM

Read full review of Tricentis Tosca »
Shahid Manzoor
Software Quality Assurance Supervisor at a transportation company
I've never reached out to technical support.
Read full review of SpecFlow »
Terry Doherty
Principal Consultant at Avocado Consulting
A couple of times, we approached Tricentis Tosca's technical support and got the answers to our questions.
Read full review of Tricentis Tosca »
Anuj-Kataria
QA Manager at Next Solutions
There weren't frequent responses from Tricentis qTest's technical support team whenever our company needed some help....
Read full review of Tricentis qTest »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
Tool service support is not very effective. After following up with the account manager, we received a point of...
Read full review of Tricentis Flood »
PrashantSonawane
Leading Automation Practice at a tech services company
Initially, the support was good when they had it. But later on, the support started falling away.
Read full review of TestProject [EOL] »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
Tricentis acquired this product a year ago, so prior to that acquisition, the product was owned by an independent...
Read full review of Tricentis NeoLoad »
Anonymous User
Sr. Product Manager - Intelligent Automation & RPA at a financial services firm
I would give them a nine out of ten for their assistance. They were responsive, as well as assisting us to be fully...
Read full review of Tricentis Tosca »
Anonymous User
Test Specialist at a financial services firm
I'd rate their support a four out of ten. The problem is that we have to raise a support ticket in the portal. They...
Read full review of Tricentis NeoLoad »
Ashwin Mor
Senior Software Engineer at Tech Mahindra
Customer Service: 5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Manager, Head of Test Automation Process at a financial services firm
Customer Service: We had QA Windrunner, which was running out of its maintenance lifecycle. Also, the product wasn’t...
Read full review of Tricentis Tosca »
Anonymous User
Application Portfolio Management, Project Portfolio Management and Governance at a manufacturing company
Pretty good (8 out of 10). Capable, but sometimes slow.
Read full review of Tricentis Tosca »
Anonymous User
Senior QA Engineer Lead at a consultancy
I've never reached out to technical support. I cannot speak to how helpful or responsive they would be. That said,...
Read full review of TestProject [EOL] »
Anonymous User
Technology Manager at a pharma/biotech company
It's excellent as the support is always available and helps us to troubleshoot any issues during execution with live...
Read full review of Tricentis NeoLoad »
Anonymous User
IS QA Manager
Compared to support at our previous product, they're more responsive and they're more knowledgeable. Overall, it's...
Read full review of Tricentis NeoLoad »
Katta Naveen
Software Associate at a tech services company
I have not contacted the support team of the product since I have not faced any issues with the solution.
Read full review of Tricentis NeoLoad »
Anonymous User
Manager, IT Quality Assurance (EDM/ITSRC/Infrastructure) at a financial services firm
Technical support is friendly and quick. Most of the time we get a response the same day. They're located in Vietnam....
Read full review of Tricentis qTest »
Vijayalakshmi Ramaswamy Dhuruvan
Enterprise Resources Planning Specialist at Doyensys
The support is good.
Read full review of Tricentis Tosca »
Mubasher SDET
Principal Test Automation Consultant at SSI Software Services GmbH
Technical support is good. They have their own portal for submitting requests and responding within 24 hours to...
Read full review of Tricentis Tosca »
Anonymous User
Practice head for Automation at a tech services company
We do use it but it was better a year ago. Now, the turnaround time takes a little more time.
Read full review of Tricentis Tosca »
Anonymous User
Associate Project Manager at a tech services company
Customer Service: Tosca customer service is one of the best in its class. Technical Support: The people involved in...
Read full review of Tricentis Tosca »
Narendra Reddy Garalapalli
Associate Manager at a consultancy
The technical support services are generally good, though there are areas for improvement regarding response time and...
Read full review of Tricentis Tosca »
Shubham Gupta
Software Engineer at a financial services firm
Tricentis support is excellent. When we create a ticket, they'll usually resolve it in 24 hours. There is a also chat...
Read full review of Tricentis Tosca »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »
Anonymous User
Global QA Manager at a insurance company
Tosca's technical support is mediocre. I've worked with better support. The reason I say that is because, here in the...
Read full review of Tricentis Tosca »
Anonymous User
Chief Technology Officer (Co-Founder) at Bluestone
The technical support is good.
Read full review of TestProject [EOL] »
Anonymous User
Senior Test Manager at a financial services firm
Customer support requires a little bit of response time when we have some problems, but overall, opening requests and...
Read full review of Tricentis Tosca »
Anonymous User
SAP TAX COE at a tech company
Customer Service: We have had great customer service so far. Support has been responsive and helpful. Technical...
Read full review of Tricentis Tosca »
Anonymous User
Senior Director of Quality Engineering at a tech vendor
They have been doing okay in terms of the suggestions we make. It depends on the level of severity of what had...
Read full review of Tricentis qTest »

Review 1 of 30

Technical Support

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