Compare Dynatrace vs Tricentis

Dynatrace

Based on 349 reviews.

Tricentis

Based on 207 reviews.

Latest Research

Buyer's Guide

OpenText UFT One vs. Tricentis Tosca

March 2025

OpenText UFT One vs. Tricentis Tosca

Updated: March 2025

Sample Customers

Tricentis Tosca

HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone

Popular Solutions

9 reviews

0 reviews

25 reviews

15 reviews

3 reviews

Top Industries

Educational Organization

42%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Educational Organization

21%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
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Review 1 of 1

RangaReddy
Team Lead at a consultancy
There was a requirement from the project itself. So when I was onboarded to the project, I learned it myself and then...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
We procured the Tricentis Tosca enterprise version for test automation and with it, this solution was introduced to...
Read full review of Tricentis Flood »
NibsMishra
AVP, Testing Service Owner at a insurance company
It's primarily used for automation. We're a pretty complex environment. We have hundreds and hundreds, if not...
Read full review of Tricentis Tosca »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
It's our primary tool for managing for testing across the Guardian enterprise.
Read full review of Tricentis qTest »

Review 1 of 5

Customer Service

KapilK
Senior Manager, Technical Architect Performance at Duck Creek Technologies
While designing the business dashboard, I encountered various bugs that impacted my work. There were many tickets and...
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Anonymous User
Operations Level 1 at a manufacturing company
The technical support team is really good. We do have guardian services, the dedicated resource who works with us. We...
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Anonymous User
Software Developer at The Travelers Companies, Inc.
I have not called tech support, but we do have a guardian. I know that one of our performance engineers actively...
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Anonymous User
Staff Performance Engineer at a tech company
Initially, when we were onboarding the product, we had to use technical support, especially for contouring the...
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Anonymous User
Senior Engineer Architect at a leisure / travel company
I have not spent much time with the technical support. I am an enterprise architect, so the time spent from the...
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Anonymous User
Senior Performance Engineer at a tech vendor
They're very quick, they're always on top of our questions. Most of the issues are getting resolved quickly. I can...
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Avinash Podisetti
Architect at Highmark
I would rate the technical support very well. They work with the inside their development teams to get us the best...
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Olive Kusumbara
Consultant at a tech services company
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
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Anonymous User
Service Delivery Specialist at Experian
Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues.
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Anonymous User
Owner
Customer Service: Could be improved, but has everything to do with the merge of Compuware and dynaTrace. There is a...
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Anonymous User
Works at a financial services firm
Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to...
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Anonymous User
Service Operations Manager at a media company
We have used them extensively. They are very eager to help.
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Mark Kaplan
Senior Director IT at BARBRI Inc.
Their technical support is the best ever. I know I sound like a broken record, but we get chat support on the...
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Anonymous User
Managing Enterprise Architect Individual Contributor at a tech vendor
I would rate the technical support a four out of five.
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Anonymous User
IT Manager
We use technical support several times a year. They are always quick to respond. They have been able to handle the...
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Anonymous User
CEO/Founder at Keizer Consulting Group
We use tech support. How I would rate them depends. So some of our problems are quite complex, because of how we've...
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Anonymous User
IT Application Analyst Senior at a financial services firm
Tech support is good. They are really responsive to our support tickets. We work really closely. Not only do we have...
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Anonymous User
Associate Director, Application Performance Management Solution Design & Engineering at a financial services firm
We are satisfied with the technical support.
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Anonymous User
Associate Consultant at a computer software company
We have worked with their technical support team on a couple of specific areas, and I would rate them a four out of...
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Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
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Anonymous User
IT Director at a insurance company
We have a guardian that helps us. He's knowledgeable and gives us the right answers.
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Anonymous User
Software Engineer at a pharma/biotech company
I have definitely had to use technical support. The technical support team, customer service team, and Dynatrace...
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Anonymous User
Systems Engineer at a computer software company
Customer Service: Customer service is very friendly, knows the products well, and try very hard to meet your...
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Anonymous User
Technical Manager at a tech services company
Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are...
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Varaprasad
Senior Technical Lead
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
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Luke Kabamba
Senior Solutions Architect at a tech services company
We didn't have to contact them because it was so great. The solution was taking care of itself. For example, if there...
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Anonymous User
IT Service Owner at a insurance company
I have not personally used it, but a my colleague has used it. Our company gets quick response times and qualified...
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Anonymous User
ECOM Engineer at a retailer
We just submit a ticket, and it will probably take them one day. That's sufficient for us, for now. The resolution...
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Anonymous User
Senior Technical Systems Analyst at a financial services firm
Support has been very good. We are in constant contact with our sales engineer. They're very responsive, and anytime...
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Anonymous User
QA Performance Lead at a manufacturing company
Technical support is pretty good. Not only the technical support, but the upper managers, they are also very...
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Review 1 of 30

Sangeetha Alur
Principal Software Engineer at One Advanced
The support value is only when you are taking a very high price. For instance, if we want better support, they would...
Read full review of Tricentis NeoLoad »
Terry Doherty
Principal Consultant at Avocado Consulting
A couple of times, we approached Tricentis Tosca's technical support and got the answers to our questions.
Read full review of Tricentis Tosca »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
Technical support used to be better. It is now a bit difficult to reach out compared to previous experiences....
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M. Elsayed
Senior Technical Engineer at Expleogroup
Technical support is extremely good. They are helpful and responsive, and we've been more than satisfied with the...
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Murahari Bandarupalli
Senior Consultant at Capgemini
The tool's technical support responds quickly. However, they are a bit slow in responding to mails.
Read full review of Tricentis NeoLoad »
Anonymous User
DevOps Engineer at a financial services firm
Technical support is excellent.
Read full review of Tricentis Tosca »
Anonymous User
I.T Analyst at a tech services company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
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Anonymous User
Quality Manager at a tech consulting company
Customer Service: This is a point were Tricentis has to improve - customer support seems to be overflood in the last...
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gagneet
Continuous Delivery Lead at SAI Global
Customer Service: Excellent almost 16x5 service with issue resolution within a given 24-hour time frame. Technical...
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Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
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Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
I would say that they have decent support. They can be contacted via live chat, email, and online incident forms.
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Anonymous User
Manager SDLC Automation at a wholesaler/distributor
Technical support has been good. We are satisfied with the level of support on offer.
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Anonymous User
Test Analyst at a tech services company
Customer Service: Medium to high. (always quick to response, but sometimes not that helpful). Technical Support:...
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Anonymous User
QA Automation Lead
The level of technical support is average. I reported that the web application response was very slow and I never...
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Anonymous User
Sr. Portfolio Manager - Testing at a tech vendor
The technical support is good.
Read full review of Tricentis qTest »
MarkusBonner
Release Test Manager at a tech company
Customer Service: Nine out of 10, and now further improving. Technical Support: Eight out of 10. Sometimes too (ITIL)...
Read full review of Tricentis Tosca »
VSwaminathan
Product QA Manager at Reflexis Systems
We have the option to contact tech support but, so far, except for a couple of times, we haven't had a reason to...
Read full review of Tricentis qTest »
Jose Alfredo Garcia
Manager of Central Excellence at Alpura
The tool offers local support in Mexico with the same language and time zone. I haven't contacted support yet.
Read full review of Tricentis Tosca »
Anonymous User
Software Analyst at a financial services firm
Customer Service: Quite good – they were trying to solve the problem. Technical Support: It was ok. I have seen...
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer Associate at a tech services company
The support team of Tricentis is really excellent. The support portal and the support teams work and help is really...
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Anonymous User
Digital Performance Test Consultant at a tech services company
When I've presented technical support with an issue, they're prompt in responding to me.
Read full review of Tricentis NeoLoad »
Anonymous User
QA Manager at a non-profit
I would say it’s excellent. We have the best support ever. They have just gone over to the Magic Quadrant. I hope...
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Balamurugan Arjunan
Manager at a financial services firm
I think that technical support from the vendor is good. I would rate their service a four out of five.
Read full review of Tricentis Flood »
Anonymous User
Director, IT DevOps & Quality Engineering at a retailer
I don't have any experience with technical support.
Read full review of Tricentis NeoLoad »
Anonymous User
Conductor
My experience with the Tricentis website support was good.
Read full review of Tricentis Tosca »
Anuradha Mankhair
Automation Test Engineer and Team Lead at a computer software company
The support is not great - they don't respond in a timely way.
Read full review of Tricentis NeoLoad »
Anonymous User
Director Technology Services at a financial services firm
Technical support is an area they need to work on, they are too slow to resolve issues.
Read full review of TestProject [EOL] »
Anonymous User
Head of QA at a tech services company
Eight out of 10.
Read full review of Tricentis Tosca »
Anonymous User
Load Test Engineer at a government
10/10. Support is available, they handle issues very quickly, and they are very skillful.
Read full review of Tricentis NeoLoad »
Anonymous User
QA Test Lead at a tech services company
Technical support is very good.
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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