Compare Dynatrace vs Tricentis

Dynatrace

Based on 364 reviews.

Tricentis

Based on 214 reviews.

Latest Research

Buyer's Guide

OpenText Functional Testing vs. Tricentis Tosca

June 2026

OpenText Functional Testing vs. Tricentis Tosca

Updated: June 2026

Sample Customers

Tricentis Tosca

HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone

Popular Solutions

17 reviews

0 reviews

1 reviews

14 reviews

3 reviews

3 reviews

Top Industries

Financial Services Firm

19%

Manufacturing Company

Computer Software Company

Construction Company

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
Read full review of Dynatrace »
AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Anonymous User
Senior Software Engineer 2 at a tech services company
We need to automate the manual test cases written by the manual functional testers. We automate those scenarios,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

IlkkaM
Managing Director at a tech services company
I have contacted technical support. Unfortunately, it took quite a while. The technical support could be faster.
Read full review of Dynatrace »
Mark McDonald
Infrastructure Engineering Lead at The Star Entertainment Group
The support has been exceptional.
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Anonymous User
Sales Engineer at a computer software company
Support is great. You can go by email and things, but also by chat. There's a chat functionality inside of the...
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Anonymous User
APM Platform Architect at a transportation company
Technical support is really great, and they're very quick. If they cannot fix it, they're very good about escalating...
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Luke Kabamba
Senior Solutions Architect at a tech services company
We didn't have to contact them because it was so great. The solution was taking care of itself. For example, if there...
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Anonymous User
Solution Architect at a financial services firm
We use the Dynatrace University, plus some of the guidance solutions. Generally these guys are quite experienced and...
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Anonymous User
Works at a financial services firm
Experience with relationship/account manager has been really poor, it does not seem to be the firm's priority to...
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Anonymous User
Application Support Analyst
We used a guardian to begin with. He trained us and helped us quite a bit. I think we had him for about six months....
Read full review of Dynatrace »
Anonymous User
Owner
Perfect support from Ruxit. We encountered an issue where it looked like that Ruxit caused performance and...
Read full review of Ruxit [EOL] »
Ruan Van Staden
Academic Application Support at a university
Every now and again, we contact technical because we have a few questions and they are very responsive and helpful....
Read full review of Dynatrace »
Chris Green
Technical Lead at Royal Caribbean Cruises
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether...
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Anonymous User
Senior Performance Engineer at a tech vendor
They're very quick, they're always on top of our questions. Most of the issues are getting resolved quickly. I can...
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Anonymous User
Developer at a tech services company
Regarding the customer support, they were very few instances that I have used them, but I would not say I use them...
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Anonymous User
Vice President at a financial services firm
We have used the problem management, which is available on the management support community site. We have used that.
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Anonymous User
Platform Engineer at a financial services firm
Anytime I can't find the answer immediately in docs or answers, I just open a ticket. They are very good about giving...
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Anonymous User
Tech Lead Infrastructure at a financial services firm
We used tech support one time. We did in Fabric. We have internal cloud, called C3. So C3 and Fabric, we had a little...
Read full review of Dynatrace »
Anonymous User
Senior Software Engineer at a tech company
Customer support is pretty helpful. Two or three days back, we had some issues. We logged a p zero defect and they...
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Anonymous User
IT Director at a insurance company
We have a guardian that helps us. He's knowledgeable and gives us the right answers.
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Anonymous User
Project Lead Engineer at a construction company
Technical support is always available to assist. They are very good.
Read full review of Dynatrace »
Ratmir Balajayev
Head of Technical Department at Jetinfosystems Azerbaijan
My experience with Dynatrace customer service and support has been positive. The support team is responsive and...
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Anonymous User
Solution Management at a computer software company
Customer Service: First class support, via mail, telephone and even chat! Technical Support: Premium!
Read full review of Ruxit [EOL] »
Anonymous User
Senior Architect at a healthcare company
We've spoken with tech support several times. We've used them to answer questions and to help us get more value out...
Read full review of Dynatrace »
Anonymous User
Senior Systems Engineer at a insurance company
Technical support is good. There was only one time that I had to contact someone at two o'clock in the morning and...
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Anonymous User
Associate Consultant at a computer software company
We have worked with their technical support team on a couple of specific areas, and I would rate them a four out of...
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Varaprasad
Senior Technical Lead
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
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Anonymous User
Operations Level 1 at a manufacturing company
The technical support team is really good. We do have guardian services, the dedicated resource who works with us. We...
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Anonymous User
Manager Application Development at International Flavors & Fragrances Inc.
We did use technical support in the initial phase when we were struggling to get into the tool. We felt they were...
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Anonymous User
System Integrator
We have not needed tech support.
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Anonymous User
Senior Manager Network Architecture at a logistics company
Technical support normally goes through our partner. The partner will then contact Dynatrace if they have an issue...
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Anonymous User
Senior Developer at a logistics company
I am more from the development team. We have a monitoring team, which is actually supporting Dynatrace with the help...
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Review 1 of 30

Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
Technical support used to be better. It is now a bit difficult to reach out compared to previous experiences....
Read full review of Tricentis Tosca »
NalinGoonawardana
Principal Consultant ( Test automation - Performance testing) at TTC Global (TTC) at TTC at a tech services company
The customer service and support were good. The initial support I received from them was world-class. They treated...
Read full review of Tricentis NeoLoad »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
For our Proof of Concept (POC), we opted for the cloud version, and the setup was quick, taking only two days to...
Read full review of Tricentis NeoLoad »
Vinayak Bandewar
Test Architect at Cognizant
The quality of the support and the response time is lacking.
Read full review of Tricentis Tosca »
Mayaskar Chandrashekar
Senior Test Lead at Birlasoft
The customer service is good. We are based in India, and Tricentis also has an offshore team, so they're available in...
Read full review of Tricentis NeoLoad »
RangaReddy
Team Lead at a consultancy
The customer service and support are good. We obviously write a ticket, and within a day or so, they will get back to...
Read full review of Tricentis NeoLoad »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
I speak very highly of the company, especially the QASymphony folks who were merged into Tricentis. There was some...
Read full review of Tricentis qTest »
Anonymous User
Senior Manager Online Performance Engineering at Dell
We have used their gold support option. Yes, we have been happy. They usually answer between 36 and 48 hours for...
Read full review of Tricentis NeoLoad »
Anonymous User
Vice President of Technology at a retailer
Customer Service: 7/10 Technical Support: 7/10
Read full review of Tricentis NeoLoad »
Anonymous User
DevOps Engineer at a financial services firm
Technical support is excellent.
Read full review of Tricentis Tosca »
Anonymous User
Senior Consultant at a tech services company
10/10 - it's one of the most efficient support teams I use.
Read full review of Tricentis Tosca »
Anonymous User
Product Manager at a tech services company
Tech support is excellent. IntelliCorp's personnel are always available when needed and have many years of SAP...
Read full review of Tricentis LiveCompare »
Anonymous User
Quality Specialist 2A at a financial services firm
I do not have much information about the technical support from Tricentis, as I haven't escalated any questions to them.
Read full review of Tricentis qTest »
Hector Martinez
Quality Assurance Test Engineer at a computer software company
Their technical support is awesome. It's one of the best things that they have. When we found a challenge or a...
Read full review of Tricentis Flood »
Anonymous User
Performance Architect at a tech services company
Customer support is excellent, with a very quick turn around time for any question asked.
Read full review of Tricentis NeoLoad »
Anonymous User
Lead QA Engineer at a computer software company
I've contacted the technical support for Tricentis Tosca. There's a support website where you can directly raise...
Read full review of Tricentis Tosca »
Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
I would say that they have decent support. They can be contacted via live chat, email, and online incident forms.
Read full review of Tricentis Tosca »
Rajen Upreti
Quality Assurance Manager at Nagarro
I haven't had the opportunity to contact customer support yet.
Read full review of Tricentis RPA [EOL] »
Jose Alfredo Garcia
Manager of Central Excellence at Alpura
The tool offers local support in Mexico with the same language and time zone. I haven't contacted support yet.
Read full review of Tricentis Tosca »
Anonymous User
Chief Technical Officer at PA Department of Human Services
Customer Service: Very good, the vendor has been very accommodating with the ebb and flow of our business needs....
Read full review of Tricentis NeoLoad »
Deepak Shinde
IT Consultant at a maritime company
Technical support is very good. We have been supported by a very professional technical team from the vendor.
Read full review of Tricentis Tosca »
JovanKangrga
Testing Lead Manager at PDC Energy
Technical support has been fine, acceptable. Their responses have been in an inappropriate amount of time for the...
Read full review of Tricentis qTest »
Anonymous User
Senior Director of Quality Engineering at a tech vendor
They have been doing okay in terms of the suggestions we make. It depends on the level of severity of what had...
Read full review of Tricentis qTest »
Anonymous User
Manager - Quality Engineering at a tech services company
Their support is okay. If you get the right people, then it is awesome because they will jump into a call and show...
Read full review of Tricentis Tosca »
Anonymous User
Director Technology Services at a financial services firm
Technical support is an area they need to work on, they are too slow to resolve issues.
Read full review of TestProject [EOL] »
Anonymous User
QA Test Lead at a retailer
Customer Service: 4.5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Shubham Gupta
Software Engineer at a financial services firm
Tricentis support is excellent. When we create a ticket, they'll usually resolve it in 24 hours. There is a also chat...
Read full review of Tricentis Tosca »
Anonymous User
Deputy Manager at BSH
Customer service is fantastic. I have been working with one customer service rep for the past nine years.
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Consultant - Software Development and Integration at Sogeti Group
Customer Service: 8/10 Technical Support: 8/10
Read full review of Tricentis NeoLoad »
Psadish Kumar
Senior Solution Architect at a tech vendor
I have experience with Tricentis technical support, and it is available, though I'm not always interested in...
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

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