Compare eg Innovations vs Exabeam

eg Innovations

Based on 22 reviews.

Exabeam

Based on 227 reviews.

Latest Research

Buyer's Guide

NetMon vs. eG Enterprise

August 2026

NetMon vs. eG Enterprise

Updated: August 2026

Buyer's Guide

NetMon vs. eG Enterprise

August 2026

eG Enterprise vs. NetMon

Updated: August 2026

Sample Customers

eG Enterprise

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.

NetMon

Sera-Brynn

Popular Solutions

2 reviews

10 reviews

11 reviews

1 reviews

Top Industries

Outsourcing Company

14%

Construction Company

14%

Financial Services Firm

Manufacturing Company

Construction Company

15%

Financial Services Firm

11%

Outsourcing Company

11%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Ramon Crespo
Senior Enterprise Director at Towers IT
Our customers primarily use eG Enterprise for Citrix monitoring and synthetic monitoring for web applications.
Read full review of eG Enterprise »

Review 1 of 1

SumitKumar20
Security Engineer at Granicus Inc.
The use case for LogRhythm SIEM is to ensure log retention is the primary focus and meets project requirements. Every...
Read full review of LogRhythm SIEM »
Venda E
Cloud Option Engineer at a tech vendor
My main use case for LogRhythm UEBA [EOL] is detecting insider threats and anomalous user behavior, and I rely on it...
Read full review of LogRhythm UEBA [EOL] »
AshishDubey
Product manager at Tata Communications Ltd
My company is currently looking at how we can have a better engagement with LogRhythm so that we can propose a...
Read full review of LogRhythm NDR [EOL] »
Anonymous User
Enterprise Account Manager South at a outsourcing company
I have been using Exabeam Fusion SIEM for about a year because it is the newer cloud native based solution with user...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at Tata Group
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

Customer Service

Jose Ramon Crespo
Senior Enterprise Director at Towers IT
The technical support from eG Innovations is excellent.
Read full review of eG Enterprise »
Olive Kusumbara
Consultant at a tech services company
I think the support for eG is quite good because they have direct support. Rather than getting support from local...
Read full review of eG Enterprise »
Anonymous User
Works
Excellent level of support.
Read full review of eG Enterprise »
Anonymous User
Senior Systems Engineer at a legal firm
I have not yet needed to call tech support.
Read full review of eG Enterprise »
Anonymous User
Expert Technical Support Consultant at a tech company
The support we get from eG Innovations is truly outstanding. They understand our environment, what we are using the...
Read full review of eG Enterprise »
Anonymous User
Service Assurance, Senior Manager at a computer software company
Technical support is very responsive. If there's a critical issue they connect directly to you so on the same day and...
Read full review of eG Enterprise »
Anonymous User
Technical Director at a tech services company
Customer Service: Customer service and support are superb. Technical Support: Customer service and support are superb.
Read full review of eG Enterprise »
Anonymous User
System Architect at a tech services company
Customer Service: It is the best customer service that I have ever used, They always respond in a few minutes....
Read full review of eG Enterprise »
RobCroxford
Consultant at a computer software company
I would rate their technical support for eG Enterprise probably as the best I've ever dealt with.
Read full review of eG Enterprise »
Albert Augustine
CTO at TOSB
The technical support is very responsive and clear. The team is available 24/7. The support persons are quite...
Read full review of eG Enterprise »
Anonymous User
Senior Systems Engineer at a financial services firm
Many times, I hear that they are their own engineer or their own tech person saying, "Oh, he should not have done...
Read full review of eG Enterprise »
Anonymous User
Sr. Systems Programmer
I would give their tech support a four or five out of 10, because the problem is their tech support is in India....
Read full review of eG Enterprise »
Anonymous User
IT Infrastructure Manager at GSF
Customer Service: Customer service is very fast and efficient. Technical Support: Technical service is very fast and...
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Anonymous User
Service Assurance, Senior Manager at a computer software company
The technical support for eG Enterprise is perfect. Just drop an email to the consultants working with you, and...
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Anonymous User
Consultant at a consultancy
Customer Service: Customer service is fantastic!! They are very responsive and always follow up to ensure a solution...
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Rob Salmon
CEO at a tech services company
Their tech support people were awesome; they got us up and running in about a day. I've called them many times over...
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Anonymous User
remote access engineering at a energy/utilities company
The support is fantastic. It is one of the best supports for a product that we have as an outside product. The...
Read full review of eG Enterprise »

Review 1 of 17

Aniruddh Kurundkar
Lead Consultant at Neutrino Tech Systems
Exabeam provided great support and helped us overcome any problems and obstacles we faced, especially when we had...
Read full review of Exabeam »
Mokhammad Rakhman
Product Development - Security Solutions Manager at Aplikanusa Lintasarta
Customer support is very helpful and effectively solves my problems.
Read full review of LogRhythm SIEM »
HananSyed
Cyber Security Consultant at Mideast Data Systems
We have contacted technical support. On a scale from one to ten, I would rate them a six. They respond but it's...
Read full review of LogRhythm UEBA [EOL] »
Lahiru Prabath
Engineer - Network and Security at Connex Information Technologies
The technical support has been very good. They are very supportive, and I'd give them a rating of ten out of ten.
Read full review of LogRhythm SIEM »
KuldeepBurra
Co-Founder & Managing Director at Halainfosec
Customer support is quick enough. They were very static, but the response was good. The nature of the problem itself...
Read full review of NetMon »
Ashlish Baria
Manager of Information Security at a financial services firm
I would rate the technical support as a nine out of ten. We have had some issues. Though overall, support has been...
Read full review of LogRhythm SIEM »
Anonymous User
Threat And Awareness Manager at a tech services company
A couple of the team do tend to find that certainly the initial contact with support slows things down a little bit....
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Architect at a construction company
We use the tech support on a daily basis. They are very easy to reach. There is always a person whom you can talk to...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Information Security Manager
Customer Service: The customer service teams is excellent and have they resolved anything we have thrown at them in a...
Read full review of LogRhythm SIEM »
Avraham Sonenthal
Senior Network Engineer at a government
I don't like their support. If you go on their website and you want to get a training video for how to do X then...
Read full review of LogRhythm SIEM »
JimMohr
Principal Security Analyst at a healthcare company
Oh, tech support's good. We generate a lot of tickets. Anything from log, sometimes the vendors will enrich their...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Manager IT Security at Virginia Premier Health
I've used tech support. They're very helpful, very knowledgeable people who genuinely care about you and want to see...
Read full review of LogRhythm SIEM »
Kevin Merolla
Global Security Manager at Chart Industries Inc
Their technical support is second to none and is one of the reasons why we continue to invest in and consider...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Cyber Security Engineer at a logistics company
We haven't opened any cases until now. I used to work with QRadar, and sometimes it takes very long to receive a...
Read full review of LogRhythm SIEM »
Kevin Merolla
Global Security Manager at Chart Industries Inc
Customer Service: I can't say enough about LogRhythm's tech teams, the staff, the SEs, and even my CRM. They have all...
Read full review of LogRhythm SIEM »
Punit Patel
Senior SIEM Engineer at a financial services firm
Tech support's always been great. Every time I had an issue, I'd go in, open up a support ticket. I usually get an...
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Architect at a healthcare company
Tech support has always been good from the very first. In most cases the first response is a good one. It does the...
Read full review of LogRhythm SIEM »
Anonymous User
Deputy Ciso at Temple University
Almost all the time things are handled in a proper way. We've had very good experience with technical support. On one...
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Administrator at a financial services firm
Support has been really good.
Read full review of LogRhythm SIEM »
Nouman Khan
Senior Solutions Specialist (Network & Security) at Ooredoo Qatar
Technical support is okay. It's not great. The problem is being able to reach the right people at the right time....
Read full review of LogRhythm UEBA [EOL] »
Hanan Syed
Senior Cyber Cons at MDS
The response time is the issue at hand and needs improvement.
Read full review of LogRhythm UEBA [EOL] »
Anonymous User
Senior Security Analyst at a leisure / travel company
Technical support is fantastic.
Read full review of LogRhythm SIEM »
Timothy Sueck
Security Analyst at a financial services firm
We have to use tech support pretty regularly and it is sometimes not very good. We've had issues where we can't get...
Read full review of LogRhythm SIEM »
Rob Haller
Security Engineer at U.S. Acute Care Solutions
We've been working with their Beta team, not really technical support. I would say their Beta team is good, a seven...
Read full review of LogRhythm UEBA [EOL] »
Anonymous User
EMS-Scada Infrastructure Engineer at a energy/utilities company
It is a great experience all the time working with them. They are very useful, if they don't have the answer, they...
Read full review of LogRhythm SIEM »
Anonymous User
Data Security Architect at a comms service provider
Their technical support isn't so great.
Read full review of NetMon »
George Succar
Strategic Account Specialist at FITS Consulting
I haven't been in touch with technical support. The solution hasn't been implemented yet. I've mostly been acquiring...
Read full review of Exabeam »
Shreenkhala Bhattarai
Cyber Security Researcher at a tech services company
The technical support is great.
Read full review of LogRhythm SIEM »
Nuwan Chathuranga
Head Of Technical And Network Security at Connex Information Technologies
I have been in contact with technical support and they are really good. They have guided us when we've had problems...
Read full review of LogRhythm UEBA [EOL] »
Anonymous User
Solution Architect at Netpoleons
I have not contacted the support from Exabeam Fusion SIEM. There is a lack of Indonesian support, it would benefit us...
Read full review of Exabeam »

Review 1 of 30

Technical Support

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