Compare eg Innovations vs Exabeam

eg Innovations

Based on 21 reviews.

Exabeam

Based on 227 reviews.

Latest Research

Buyer's Guide

NetMon vs. eG Enterprise

February 2026

NetMon vs. eG Enterprise

Updated: February 2026

Buyer's Guide

NetMon vs. eG Enterprise

February 2026

eG Enterprise vs. NetMon

Updated: February 2026

Sample Customers

eG Enterprise

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.

NetMon

Sera-Brynn

Popular Solutions

1 reviews

13 reviews

10 reviews

3 reviews

Top Industries

Government

13%

Financial Services Firm

10%

Retailer

10%

Computer Software Company

Financial Services Firm

10%

Marketing Services Firm

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Ramon Crespo
Senior Enterprise Director at a consultancy
Our customers primarily use eG Enterprise for Citrix monitoring and synthetic monitoring for web applications.
Read full review of eG Enterprise »

Review 1 of 1

Venda E
Cloud Option Engineer at a tech vendor
My main use case for LogRhythm UEBA [EOL] is detecting insider threats and anomalous user behavior, and I rely on it...
Read full review of LogRhythm UEBA [EOL] »
AshishDubey
Product manager at a comms service provider
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
SaiKrishna2
Cyber Security Engineer at a computer software company
I am not directly a partner with LogRhythm SIEM, but I work for a company that offers all kinds of solutions,...
Read full review of LogRhythm SIEM »
Deepanshu Hans
Solution Architect at a computer software company
I usually work with Exabeam for buying the SIEM and the SOAR solution, and I have already sold the solution to one of...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at a tech services company
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

Customer Service

Jose Ramon Crespo
Senior Enterprise Director at a consultancy
The technical support from eG Innovations is excellent.
Read full review of eG Enterprise »
Olive Kusumbara
Consultant at a tech services company
I think the support for eG is quite good because they have direct support. Rather than getting support from local...
Read full review of eG Enterprise »
Anonymous User
Expert Technical Support Consultant at a tech company
The support we get from eG Innovations is truly outstanding. They understand our environment, what we are using the...
Read full review of eG Enterprise »
Anonymous User
Senior Systems Engineer at a legal firm
I have not yet needed to call tech support.
Read full review of eG Enterprise »
Anonymous User
Senior Systems Engineer at a financial services firm
Many times, I hear that they are their own engineer or their own tech person saying, "Oh, he should not have done...
Read full review of eG Enterprise »
Anonymous User
Works
Excellent level of support.
Read full review of eG Enterprise »
Anonymous User
remote access engineering at a energy/utilities company
The support is fantastic. It is one of the best supports for a product that we have as an outside product. The...
Read full review of eG Enterprise »
Anonymous User
Technical Director at a tech services company
Customer Service: Customer service and support are superb. Technical Support: Customer service and support are superb.
Read full review of eG Enterprise »
Anonymous User
Consultant at a consultancy
Customer Service: Customer service is fantastic!! They are very responsive and always follow up to ensure a solution...
Read full review of eG Enterprise »
Rob Salmon
CEO at a tech services company
Their tech support people were awesome; they got us up and running in about a day. I've called them many times over...
Read full review of eG Enterprise »
Albert Augustine
CTO at a retailer
The technical support is very responsive and clear. The team is available 24/7. The support persons are quite...
Read full review of eG Enterprise »
Anonymous User
Service Assurance, Senior Manager at a computer software company
Technical support is very responsive. If there's a critical issue they connect directly to you so on the same day and...
Read full review of eG Enterprise »
Anonymous User
IT Infrastructure Manager
Customer Service: Customer service is very fast and efficient. Technical Support: Technical service is very fast and...
Read full review of eG Enterprise »
Anonymous User
Sr. Systems Programmer
I would give their tech support a four or five out of 10, because the problem is their tech support is in India....
Read full review of eG Enterprise »
Anonymous User
Service Assurance, Senior Manager at a computer software company
The technical support for eG Enterprise is perfect. Just drop an email to the consultants working with you, and...
Read full review of eG Enterprise »
Anonymous User
System Architect at a tech services company
Customer Service: It is the best customer service that I have ever used, They always respond in a few minutes....
Read full review of eG Enterprise »

Review 1 of 16

Stephen-Armstrong
Cyber Security Analyst at a consultancy
We contact the technical support team and log tickets for errors that appear, logging tickets with Exabeam is...
Read full review of Exabeam »
HananSyed
Cyber Security Consultant at a tech services company
We have contacted technical support. On a scale from one to ten, I would rate them a six. They respond but it's...
Read full review of LogRhythm UEBA [EOL] »
Christian-Martinez
Security Solutions Manager at a tech services company
I'd give technical support a five out of ten. There are definitely areas that they can improve upon. Faster response...
Read full review of LogRhythm Axon [EOL] »
Monsur Ahmed
Software management at a financial services firm
I find their assistance valuable and I must commend the helpfulness of their reporting. I would rate it seven out of...
Read full review of LogRhythm NDR [EOL] »
SumitKumar10
Senior project engineer at a tech vendor
NetMon's technical support is good, and I would give them a rating of ten out of ten.
Read full review of NetMon »
Gordon Wallum
IT Security Administrator at a energy/utilities company
They're hard to get a hold of. We've tried to work with a couple of engineering department guys there. We've called...
Read full review of LogRhythm SIEM »
Anonymous User
VP, Information Security Officer
Customer Service: It's the best there is. Technical Support: It's the best there is.
Read full review of LogRhythm SIEM »
Anonymous User
Assistant Manager Enterprise Security
When I joined the company, a ticket was previously opened with the LogRhythm NextGen SIEM technical support team....
Read full review of LogRhythm SIEM »
Chris Goff
Senior Security Engineer at a healthcare company
It's been very good. I've had a couple instances where it's taken a week or more to figure out the issue. But...
Read full review of LogRhythm SIEM »
Anonymous User
Lead Info Security Architect
They are really good. Whenever I've needed their help, opened up a ticket, I haven't had any issues getting help from...
Read full review of LogRhythm SIEM »
Anonymous User
Co-Founder, Director - Technology & Consulting at a tech services company
There are no issues with technical support.
Read full review of Exabeam »
Anonymous User
Network Security at a energy/utilities company
The LogRhythm support system is phenomenal. I can’t give those guys enough praise. If I have a problem or a question...
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Manager at a financial services firm
Customer Service: I'd rate customer service a 10/10. Technical Support: I'd rate technical support a 10/10.
Read full review of LogRhythm SIEM »
AjayM1
Lead Technical Engineer Security at a tech services company
The customer service and support are not satisfactory. Even with TAM support from Exabeam, many issues go unresolved,...
Read full review of Exabeam »
Anonymous User
Junior Information Security Analyst at a financial services firm
It's awesome.
Read full review of LogRhythm SIEM »
Anonymous User
Sr. Mgr of Network Operations at a comms service provider
Customer Service: 9/10. Technical Support: 9/10.
Read full review of LogRhythm SIEM »
Austin Spell
Information Technology
We've had really good experiences with LogRhythm's technical support for things that are already in the environment....
Read full review of LogRhythm SIEM »
Anonymous User
Security Engineer at a financial services firm
We usually do end up having to remind technical support about our issues, get back in touch with them to see what the...
Read full review of LogRhythm SIEM »
Chamini Ellawala
Associate Senior Engineer - Network & Security at a tech services company
You can request support and they respond immediately. They're really good.
Read full review of LogRhythm SIEM »
Anonymous User
Technical Architect at a financial services firm
As far as technical support, professional support, and overall organizational support, LogRhythm has probably been...
Read full review of LogRhythm SIEM »
Anonymous User
Director Of Infrastructure at a government
We haven't used them. We went with the partner that sold it to us.
Read full review of NetMon »
Anonymous User
Security Engineer Analyst Admin at a aerospace/defense firm
Tech support is hit-or-miss. Some of the tech support agents are just wonderful and I've learned a lot from...
Read full review of LogRhythm SIEM »
Mark Baksh
IT Specialist at a healthcare company
We have not used LogRhythm's tech support yet.
Read full review of LogRhythm SIEM »
Nuwan Chathuranga
Head Of Technical And Network Security at a tech consulting company
I have been in contact with technical support and they are really good. They have guided us when we've had problems...
Read full review of LogRhythm UEBA [EOL] »
Anonymous User
Solution Architect at a tech services company
I have not contacted the support from Exabeam Fusion SIEM. There is a lack of Indonesian support, it would benefit us...
Read full review of Exabeam »
Anonymous User
Security Advisor at a manufacturing company
I don't use it. My cohort, who is more of the SIEM admin, he uses it quite a bit. I think he's happy with it, as far...
Read full review of LogRhythm SIEM »
Nuwan Chathuranga
Head Of Technical And Network Security at a tech consulting company
The tool's support is good. They support us 24/7.
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Architect at a construction company
We use the tech support on a daily basis. They are very easy to reach. There is always a person whom you can talk to...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Network Engineer at a transportation company
We've used them a few times. They were pretty good.
Read full review of LogRhythm SIEM »
Anonymous User
Senior Info Security Specialist at a hospitality company
We've never had any problems. We have a few different platforms we run, for vulnerability management and the like....
Read full review of NetMon »

Review 1 of 30

Technical Support

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