Compare Ekahau vs NetAlly

Ekahau

Based on 35 reviews.

NetAlly

Based on 108 reviews.

Latest Research

Buyer's Guide

AirMagnet Survey PRO vs. Ekahau AI Pro

April 2026

AirMagnet Survey PRO vs. Ekahau AI Pro

Updated: April 2026

Buyer's Guide

AirMagnet Survey PRO vs. Ekahau AI Pro

April 2026

Ekahau AI Pro vs. AirMagnet Survey PRO

Updated: April 2026

Sample Customers

Ekahau AI Pro

Presidio, Planet Earth, Ruckus

AirMagnet Survey PRO

Houston Methodist Hospital, Love's Travel Stops

Popular Solutions

Ekahau AI Pro

5 reviews

AirMagnet Survey PRO

1 reviews

NetAlly EtherScope nXG

2 reviews

LinkRunner

2 reviews

Top Industries

Computer Software Company

11%

Comms Service Provider

10%

Educational Organization

Manufacturing Company

Comms Service Provider

University

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ALEXANDRE VIANNA
CTO at Redeswirelessbrasil
I am an Ekahau partner in Brazil, and it's part of my business. My company provides wireless professional services,...
Read full review of Ekahau AI Pro »

Review 1 of 1

Mark Witherspoon
Wireless Services Manager at Veritas Managed Solutions
We use AirMagnet Survey, for site verifications after the wireless system has been installed. We conduct pre and...
Read full review of AirMagnet Survey PRO »
BAI QING
Technical Director at SystemEngineer360 Pte. Ltd.
We are a system integrator, and we do lots of infra projects. It is a handheld device, and we are using it in a...
Read full review of LinkRunner »
ScottSmith2
CIO at ProTek Communications
Currently, I use the product for daily troubleshooting as needed. That ranges from wireless or wired problems,...
Read full review of NetAlly EtherScope nXG »
JamesStout
IT Director at JVS Consulting
OneTouch is used for cable and network testing.
Read full review of OneTouch AT Network Assistant »
JamesStout
IT Director at JVS Consulting
I use the tool to find the nearest switch, to check whether it's the right speed or duplex, and to connect to the...
Read full review of LinkSprinter »

Review 1 of 5

Customer Service

Lakshmi Narayan
Business Development Manager at PCa Lumens
We don't get proper on-time support. Once we raise a ticket, it takes a lot of time to get a response. The...
Read full review of Ekahau AI Pro »
WimRoelands
Owner at De Wifi Expert
The customer support is low. Support is somewhat acceptable because I know the team, but it's lacking when it comes...
Read full review of Ekahau AI Pro »
Gopi R S
Senior Radio Frequncy DAS Design Engineer at a comms service provider
Ekahau's customer service is satisfactory, and they are giving their maximum effort to answer my questions. I contact...
Read full review of Ekahau AI Pro »
Jihad Aqel
Senior Network Engineer at Shabkati network solutions
The customer service and support were very helpful.
Read full review of Ekahau AI Pro »
Alex Uritsky
Network Engineer at Israel InterUniversity Computation Center
The solution's technical support was good when we used it for training before buying the solution.
Read full review of Ekahau AI Pro »
Lakshmi Narayan
Business Development Manager at PCa Lumens
We have received good support from the customer service team at Ekahau. I do have one outstanding issue that has not...
Read full review of Ekahau AI Pro »
Ron South
Manager, Unified Communications at University of Tennessee Health Science Center
They are proactive.
Read full review of Ekahau AI Pro »
ALEXANDRE VIANNA
CTO at Redeswirelessbrasil
The customer service and support were nice. For example, when I try to solve the problem related to Optimizer, it's...
Read full review of Ekahau AI Pro »
Richard Bradley
Senior Analyst at a manufacturing company
The tech support is very hit or miss. It can be really good or it can be really bad, depending on which engineer you...
Read full review of Ekahau AI Pro »
SyedImran
Tech Specialist, Client Network DeliveryTech at AT&T
I reached out to technical support a couple of times, and they were excellent.
Read full review of Ekahau AI Pro »
Suba Alexandru
Wireless Network Engineer at Forvia
Contacting the support team is really easy. When I create a ticket, an engineer is assigned to my ticket in a couple...
Read full review of Ekahau AI Pro »
Anonymous User
Primary Wireless Project Manager at a government
I haven't really had to use them, but I'm assuming they would be pretty good. Ekahau has been good at everything...
Read full review of Ekahau AI Pro »
Anonymous User
Senior Consultant at a tech services company
Technical support is excellent; quick feedback and appropriate solutions.
Read full review of Ekahau AI Pro »
Anonymous User
Sales Engineer at a comms service provider
I would rate their technical support team a 10, on a scale from one to 10, with one being the worst and 10 being the...
Read full review of Ekahau AI Pro »
Anonymous User
Owner at a comms service provider
One thing I know our CTO was not real happy with was support. I can't recall the issue, but dealing with the support...
Read full review of Ekahau AI Pro »
Anonymous User
WLAN & Route/Switch Network Engineer at a tech vendor
Customer Service: 9 out of 10. They listen and respond to you, sometimes in a couple of hours. Excellent customer...
Read full review of Ekahau AI Pro »
Anonymous User
Ingeniero de sistemas at a tech services company
The customer service answers quickly and correctly. If you have a problem, they solve it.
Read full review of Ekahau AI Pro »
Armando Mac Beath
Project Director at Design and Intelligent Materials S de RL de CV
I rate Ekahau support seven out of 10. It could be improved.
Read full review of Ekahau AI Pro »
Claudio Rosa
System Engineer at a mining and metals company
Customer Service: Customer service provides fast answers. Technical Support: Sometimes, it takes technical support...
Read full review of Ekahau AI Pro »
Anonymous User
Sr. Wireless Engineer at a tech services company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of Ekahau AI Pro »
SunnyWang
Network Engineer at a computer software company
We have had a problem with the solution and the support has not figured out how to solve it.
Read full review of Ekahau AI Pro »
Manuele Groppi
Senior System Engineer at alascom
We don't have much experience with technical support because we don't have many problems. However, we have had...
Read full review of Ekahau AI Pro »
Francois Jansen Van Vuuren
Solutions Architect at Altron
When we started out with the solution, the only support available was via email. It was efficient but sometimes it's...
Read full review of Ekahau AI Pro »
Christy Miller, CEO At Bcl, BI Csi Rcdd
Consultant at a consultancy
Customer Service: Customer service is excellent; always there to answer questions or assist with an issue; very open...
Read full review of Ekahau AI Pro »
Anonymous User
Directeur Supports et Formation at a healthcare company
Customer Service: N/A: Initial purchase and yearly renewal are made through a reseller. Technical Support: Technical...
Read full review of Ekahau AI Pro »
Alex-Wilson
Owner at Collabsion, Inc.
In terms of technical support, it is hit or miss. They tend to rely on offshore support for the first level and the...
Read full review of Ekahau AI Pro »
Anonymous User
Network Specialist at a manufacturing company
The solution's support team works well.
Read full review of Ekahau AI Pro »
Alex-Wilson
Owner at Collabsion, Inc.
Customer Service: Customer service is slow to respond. They respond but the 24-hour delay to hold an open dialog is...
Read full review of Ekahau AI Pro »

Review 1 of 28

James_Stout
IT Director at JVS Consulting
I rate NetAlly support nine out of 10. Sometimes there are some issues with the time difference, but they always have...
Read full review of NetAlly EtherScope nXG »
BAI QING
Technical Director at SystemEngineer360 Pte. Ltd.
They are very efficient and skilled. They respond very fast. I get a response for any technical issue in about an...
Read full review of LinkRunner »
Tom Newman
Owner at HTH Telecommunications
The tech support is great. If you're not familiar with any of the types of tests, you call tech support and they'll...
Read full review of LinkRunner »
Rene Ruiz
Network Engineer
I have never used the solution's technical support. I have always done everything on my own.
Read full review of AirCheck G3 »
Dan Jones
Principle Wireless Engineer at Natilik
I've never had to use their support. Their documentation is good, but the main place I've gone to find out how to do...
Read full review of NetAlly EtherScope nXG »
Doug Dickerson
Manager at Northwestern
The few times that I've interfaced with technical support, I've found them to be knowledgeable on their product. This...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Works at a healthcare company
I called technical support several times but most of the time, the people I talk to are not so intensively...
Read full review of AirMagnet Survey PRO »
Edgar Menchaca
Division Network Engineer at a healthcare company
The solution's technical support, when we reached out, was extremely helpful, extremely proficient, and quick to...
Read full review of AirCheck G3 »
Anonymous User
CCIE Engineer at a tech services company
The last time one of my colleagues opened a ticket for some installation, as there was some problem with the...
Read full review of AirMagnet Survey PRO »
Stuart Kendrick
Systems Engineer at a consultancy
NetAlly’s technical support is excellent. You send them an email and they respond rapidly and accurately and...
Read full review of LinkRunner »
Anonymous User
Network Solution Architect at a tech services company
Support from NetScout is really good. Our representative does a great job. If I need to get a hold of anybody, she...
Read full review of AirMagnet Spectrum XT »
Anonymous User
Network & Infrastructure Analyst
I've never contacted NetAlly support before, but I appreciate that they send me an email when there's a software...
Read full review of LinkRunner »
IAN DEWHIRST
Technical Support Engineer at A&O IT Group Limited
The experience with the customer service and support team was good.
Read full review of AirMagnet Survey PRO »
Anonymous User
Network Team Lead at a mining and metals company
I handle the maintenance for these devices. I'm the one who's responsible for renewing the maintenance contract on...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Consultant - Secure Mobility
Other than having technical support change out the adapter MAC address on the license for me, I did not have much...
Read full review of AirMagnet Survey PRO »
F. Herrera
Gerente Soporte Técnico at a computer software company
Customer Service: An eight out of 10. Technical Support: An eight out of 10.
Read full review of AirMagnet Survey PRO »
Scott_Smith
Independent Consultant at a comms service provider
I would rate NetAlly's technical support for this device extremely well. I'm not the average customer. I have direct...
Read full review of NetAlly EtherScope nXG »
Ernie Rumfield
Sr. Telecommunications Engineer at County of Hillsborough
When I have had issues I have reached out to NetAlly and they have responded very quickly. They're very good. They...
Read full review of AirCheck G3 »
Anonymous User
Wireless Network Engineer at a tech services company
I haven't dealt much with the technical support. The tester has been reliable. I have only enquired once about API...
Read full review of AirCheck G3 »
Anonymous User
Test Engineer at a comms service provider
I haven't used NetAlly's customer support in over a year, and that was on the previous model. They have been very...
Read full review of NetAlly EtherScope nXG »
Stuart Kendrick
Systems Engineer at a consultancy
I have used the technical support only occasionally, and they're good: responsive, technical, drive to solving my...
Read full review of AirCheck G3 »
Network Guy
Senior Information Security Analyst at Peterbilt Motors Co., PACCAR
Technical support has always been the best that I can give you. When I call, they're right there. You don't have to...
Read full review of OneTouch AT Network Assistant »
Anonymous User
Project Engineer at a tech services company
I haven't needed to call in for support yet.
Read full review of AirMagnet Survey PRO »
Mohammad Katmawi
Network Engineer
Customer Service: Customer service is good. Technical Support: Technical support is good and fast. I have contacted...
Read full review of AirMagnet Survey PRO »
Wayne Inniss
Field Support Manager at a manufacturing company
Our experience with the technical support was great and knowledgeable. They helped us by sending us a replacement...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Engineer Radio Networks at a comms service provider
Technical support is 8/10. I had one call with the support; they solved easily my problem.
Read full review of AirMagnet Survey PRO »
Network Guy
Senior Information Security Analyst at Peterbilt Motors Co., PACCAR
Top-notch, and I've been using Fluke/NETSCOUT for over 20 years.
Read full review of LinkRunner »
Anonymous User
Product Manager at a comms service provider
Customer Service: Special for existing customers they have an AirMagnet Account, where you can see all yours...
Read full review of AirMagnet Survey PRO »
Anonymous User
Network Engineer at a manufacturing company
NetAlly's customer support has been good. I haven't had any complaints. I brought one of our engineers who works a...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Office Manager
We haven't used technical support for five years.
Read full review of AirMagnet Survey PRO »

Review 1 of 30

Technical Support

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