Compare Ekahau vs NetAlly

Ekahau

Based on 35 reviews.

NetAlly

Based on 108 reviews.

Latest Research

Buyer's Guide

AirMagnet Survey PRO vs. Ekahau AI Pro

December 2025

AirMagnet Survey PRO vs. Ekahau AI Pro

Updated: December 2025

Buyer's Guide

AirMagnet Survey PRO vs. Ekahau AI Pro

December 2025

Ekahau AI Pro vs. AirMagnet Survey PRO

Updated: December 2025

Sample Customers

Ekahau AI Pro

Presidio, Planet Earth, Ruckus

AirMagnet Survey PRO

Houston Methodist Hospital, Love's Travel Stops

Popular Solutions

Ekahau AI Pro

7 reviews

AirMagnet Survey PRO

2 reviews

NetAlly EtherScope nXG

2 reviews

LinkRunner

2 reviews

Top Industries

Computer Software Company

13%

Comms Service Provider

Educational Organization

Manufacturing Company

Government

University

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ALEXANDRE VIANNA
CTO at a tech consulting company
I am an Ekahau partner in Brazil, and it's part of my business. My company provides wireless professional services,...
Read full review of Ekahau AI Pro »

Review 1 of 1

Mark Witherspoon
Wireless Services Manager at a tech services company
We use AirMagnet Survey, for site verifications after the wireless system has been installed. We conduct pre and...
Read full review of AirMagnet Survey PRO »
BAI QING
Technical Director
We are a system integrator, and we do lots of infra projects. It is a handheld device, and we are using it in a...
Read full review of LinkRunner »
Doug Dickerson
Manager at a educational organization
Network port troubleshooting is probably the best use case that we have. We test the performance and configuration of...
Read full review of NetAlly EtherScope nXG »
JamesStout
IT Director at a tech vendor
OneTouch is used for cable and network testing.
Read full review of OneTouch AT Network Assistant »
JamesStout
IT Director at a tech vendor
I use the tool to find the nearest switch, to check whether it's the right speed or duplex, and to connect to the...
Read full review of LinkSprinter »

Review 1 of 5

Customer Service

Alex Uritsky
Network Engineer at a educational organization
The solution's technical support was good when we used it for training before buying the solution.
Read full review of Ekahau AI Pro »
ALEXANDRE VIANNA
CTO at a tech consulting company
The customer service and support were nice. For example, when I try to solve the problem related to Optimizer, it's...
Read full review of Ekahau AI Pro »
Jihad Aqel
Senior Network Engineer at a comms service provider
The customer service and support were very helpful.
Read full review of Ekahau AI Pro »
Lakshmi Narayan
Business Development Manager at a retailer
We don't get proper on-time support. Once we raise a ticket, it takes a lot of time to get a response. The...
Read full review of Ekahau AI Pro »
WimRoelands
Owner at a tech services company
The customer support is low. Support is somewhat acceptable because I know the team, but it's lacking when it comes...
Read full review of Ekahau AI Pro »
Lakshmi Narayan
Business Development Manager at a retailer
We have received good support from the customer service team at Ekahau. I do have one outstanding issue that has not...
Read full review of Ekahau AI Pro »
Ron South
Manager, Unified Communications at a healthcare company
They are proactive.
Read full review of Ekahau AI Pro »
Gopi R S
Senior Radio Frequncy DAS Design Engineer at a comms service provider
Ekahau's customer service is satisfactory, and they are giving their maximum effort to answer my questions. I contact...
Read full review of Ekahau AI Pro »
Richard Bradley
Senior Analyst at a manufacturing company
The tech support is very hit or miss. It can be really good or it can be really bad, depending on which engineer you...
Read full review of Ekahau AI Pro »
Anonymous User
Sales Engineer at a comms service provider
I would rate their technical support team a 10, on a scale from one to 10, with one being the worst and 10 being the...
Read full review of Ekahau AI Pro »
SyedImran
Tech Specialist, Client Network DeliveryTech at a tech vendor
I reached out to technical support a couple of times, and they were excellent.
Read full review of Ekahau AI Pro »
Anonymous User
Owner at a comms service provider
One thing I know our CTO was not real happy with was support. I can't recall the issue, but dealing with the support...
Read full review of Ekahau AI Pro »
Anonymous User
Senior Consultant at a tech services company
Technical support is excellent; quick feedback and appropriate solutions.
Read full review of Ekahau AI Pro »
Anonymous User
Network Specialist at a manufacturing company
The solution's support team works well.
Read full review of Ekahau AI Pro »
Claudio Rosa
System Engineer at a mining and metals company
Customer Service: Customer service provides fast answers. Technical Support: Sometimes, it takes technical support...
Read full review of Ekahau AI Pro »
Christy Miller, CEO At Bcl, BI Csi Rcdd
Consultant at a consultancy
Customer Service: Customer service is excellent; always there to answer questions or assist with an issue; very open...
Read full review of Ekahau AI Pro »
Anonymous User
Directeur Supports et Formation at a healthcare company
Customer Service: N/A: Initial purchase and yearly renewal are made through a reseller. Technical Support: Technical...
Read full review of Ekahau AI Pro »
Manuele Groppi
Senior System Engineer at a tech services company
We don't have much experience with technical support because we don't have many problems. However, we have had...
Read full review of Ekahau AI Pro »
Alex-Wilson
Owner at a tech services company
Customer Service: Customer service is slow to respond. They respond but the 24-hour delay to hold an open dialog is...
Read full review of Ekahau AI Pro »
Armando Mac Beath
Project Director at a tech services company
I rate Ekahau support seven out of 10. It could be improved.
Read full review of Ekahau AI Pro »
Suba Alexandru
Wireless Network Engineer at a manufacturing company
Contacting the support team is really easy. When I create a ticket, an engineer is assigned to my ticket in a couple...
Read full review of Ekahau AI Pro »
SunnyWang
Network Engineer at a computer software company
We have had a problem with the solution and the support has not figured out how to solve it.
Read full review of Ekahau AI Pro »
Francois Jansen Van Vuuren
Solutions Architect at a computer software company
When we started out with the solution, the only support available was via email. It was efficient but sometimes it's...
Read full review of Ekahau AI Pro »
Anonymous User
WLAN & Route/Switch Network Engineer at a tech vendor
Customer Service: 9 out of 10. They listen and respond to you, sometimes in a couple of hours. Excellent customer...
Read full review of Ekahau AI Pro »
Anonymous User
Sr. Wireless Engineer at a tech services company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of Ekahau AI Pro »
Anonymous User
Primary Wireless Project Manager at a government
I haven't really had to use them, but I'm assuming they would be pretty good. Ekahau has been good at everything...
Read full review of Ekahau AI Pro »
Alex-Wilson
Owner at a tech services company
In terms of technical support, it is hit or miss. They tend to rely on offshore support for the first level and the...
Read full review of Ekahau AI Pro »
Anonymous User
Ingeniero de sistemas at a tech services company
The customer service answers quickly and correctly. If you have a problem, they solve it.
Read full review of Ekahau AI Pro »

Review 1 of 28

BAI QING
Technical Director
They are very efficient and skilled. They respond very fast. I get a response for any technical issue in about an...
Read full review of LinkRunner »
Mark Witherspoon
Wireless Services Manager at a tech services company
I've contacted AirMagnet Survey's technical support. They've been consistently good, and I've never had any issues...
Read full review of AirMagnet Survey PRO »
Robin Puliparambil
Senior Network Engineer at a tech services company
I haven't needed to contact technical support.
Read full review of LinkRunner »
Rene Ruiz
Network Engineer
I have never used the solution's technical support. I have always done everything on my own.
Read full review of AirCheck G3 »
DaveBennett
Director of Technology at a educational organization
I've never had to use their tech support, which is a good thing.
Read full review of LinkRunner »
Mike Robinson
Network/Telecom Administrator at a university
I used the technical support one time when I wondered what happened to my online account. I found it was no longer...
Read full review of LinkRunner »
Bruce Hall
Network Administrator at a university
I haven't used their technical support, although there was one strange issue. The case that it's in has a Velcro...
Read full review of LinkRunner »
David-Prusynski
Senior Network Engineer at a healthcare company
I have not used their support on this product.
Read full review of AirCheck G3 »
Anonymous User
Engineer/Project Coordinator at a tech services company
I did not use any technical support.
Read full review of AirMagnet Survey PRO »
Anonymous User
Senior Network Engineer/Mobility Specialist at a tech services company
Customer Service: Customer service is 9/10. Technical Support: Technical support is 8/10.
Read full review of AirMagnet Spectrum XT »
Ernie Rumfield
Sr. Telecommunications Engineer at a recreational facilities/services company
When I have had issues I have reached out to NetAlly and they have responded very quickly. They're very good. They...
Read full review of AirCheck G3 »
Anonymous User
Network & Infrastructure Analyst
I've never contacted NetAlly support before, but I appreciate that they send me an email when there's a software...
Read full review of LinkRunner »
Anonymous User
Senior Network Engineer at a university
Technical support was excellent. They are always very helpful.
Read full review of AirMagnet Survey PRO »
Nader Alkahtani
Network Engineer at a tech services company
Customer Service: I rate customer service 80/100. Technical Support: I rate technical support 80/100.
Read full review of LinkRunner »
Wayne Inniss
Field Support Manager at a manufacturing company
Our experience with the technical support was great and knowledgeable. They helped us by sending us a replacement...
Read full review of NetAlly EtherScope nXG »
Network Guy
Senior Information Security Analyst at a transportation company
Technical support has always been the best that I can give you. When I call, they're right there. You don't have to...
Read full review of OneTouch AT Network Assistant »
Andrii Danylov
Systems Engineer at a tech services company
Their technical support is excellent. I've had some support requests and the response time was good and my issues...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Owner at a tech company
Technical support is 9/10. It’s not cheap, but it is good, the turnaround time. The problem I had was a very unique...
Read full review of OneTouch AT Network Assistant »
F. Herrera
Gerente Soporte Técnico at a computer software company
Customer Service: An eight out of 10. Technical Support: An eight out of 10.
Read full review of AirMagnet Survey PRO »
IAN DEWHIRST
Technical Support Engineer at a tech services company
The experience with the customer service and support team was good.
Read full review of AirMagnet Survey PRO »
Anonymous User
Senior Network Engineer at a comms service provider
Tech support does a pretty good job. I’d give them a 8 or 9 out of ten.
Read full review of AirMagnet Survey PRO »
Scott_Smith
Independent Consultant at a comms service provider
I would rate NetAlly's technical support for this device extremely well. I'm not the average customer. I have direct...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Works at a healthcare company
I called technical support several times but most of the time, the people I talk to are not so intensively...
Read full review of AirMagnet Survey PRO »
Mohammad Katmawi
Network Engineer
Customer Service: Customer service is good. Technical Support: Technical support is good and fast. I have contacted...
Read full review of AirMagnet Survey PRO »
Anonymous User
Network Solution Architect at a tech services company
Support from NetScout is really good. Our representative does a great job. If I need to get a hold of anybody, she...
Read full review of AirMagnet Spectrum XT »
Anonymous User
Test Engineer at a comms service provider
I haven't used NetAlly's customer support in over a year, and that was on the previous model. They have been very...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Consultant - Secure Mobility
Other than having technical support change out the adapter MAC address on the license for me, I did not have much...
Read full review of AirMagnet Survey PRO »
Anonymous User
Sr. Systems Engineer at a pharma/biotech company
I'd say technical support is a 10/10. I've only really had to deal with them once or twice to get software updates.
Read full review of OneTouch AT Network Assistant »
Rig Villarias
Network Engineer at a tech vendor
I have not used their technical support. The documentation on the Link-Live support is pretty straightforward. It's a...
Read full review of LinkRunner »
Terry Sawchuk
Customer Systems Analyst (Senior Design) at a comms service provider
The Gold Support is the best that I have dealt with. Everyone that I have encountered is very knowledgeable with the...
Read full review of AirMagnet Survey PRO »

Review 1 of 30

Technical Support

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