Compare Elastic vs Securonix Solutions

Elastic

Based on 191 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

June 2025

Securonix Next-Gen SIEM vs. Elastic Security

Updated: June 2025

Buyer's Guide

Elastic Security vs. Securonix Next-Gen SIEM

June 2025

Elastic Security vs. Securonix Next-Gen SIEM

Updated: June 2025

Overview

Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.

Information Not Available

Sample Customers

Elastic Security

Texas A&M, U.S. Air Force, NuScale Power, Martin's Point Health Care

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix SOAR

Intermountain Healthcare, Pfizer

Popular Solutions

Elastic Search

25 reviews

Elastic Security

18 reviews

Elastic Observability

16 reviews

Securonix Next-Gen SIEM

12 reviews

Securonix UEBA

1 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

13%

Government

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

12%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SyedAli17
Assistant Director at PTA
In Pakistan, the telecom sector requires centralized monitoring for all telecom operators and ISPs. All cellular...
Read full review of Elastic Security »
Lakshmi Bodepu
Senior Consultant at Skillfield
I work as an Elastic consultant, so I am interested in learning about other tools. The ability to deploy Elastic...
Read full review of Elastic Stack »
Lakshmi Bodepu
Senior Consultant at Skillfield
My experience with Elastic Observability is quite extensive, as that is how everything started for me. Initially,...
Read full review of Elastic Observability »
Naresh Modhwadia
Software Engineer at Government of India
We are using Elastic Search for free text search. We scan cache files and convert them into OCR. This allows our end...
Read full review of Elastic Search »
Anonymous User
Senior Application Engineer at a comms service provider
A use case for using Logstash that we have involves integration servers that log in files in a non-transformed way....
Read full review of Logstash »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Huseyin Temucin
Founder at Neokod ARGE Yazılım Ltd.Şti.
I do not need technical support because the product works well.
Read full review of Elastic Search »
Aria Amini
Data Engineer at Behsazan Mellat
There has not been a need to use customer service or support because of the vast amount of reliable forums available...
Read full review of Elastic Search »
Rodolfo Marques
System Architect at Banco do Brasil S.A.
I've never directly worked with technical support. We have our own support comprised of our own employees. I do not...
Read full review of Elastic Search »
SRIDHAR KARRA
Chief Operating Officer at Integra Micro Software Services, Bangalore
About the technical support, I would say that so far it has been good.
Read full review of Elastic Observability »
ErtugrulAKBAS
CEO at a computer software company
My overall experience with support was positive.
Read full review of Elastic Search »
Charan Teja Sana
Senior Consultant at HGS - Hinduja Global Solutions
Slack community of Elastic is good.
Read full review of Elastic Stack »
HamadaElewa
Technical Sales Manager at Spire Solutions
Elastic Stack's support team is not good. What makes the tool useful is that most of the SOC people in my company...
Read full review of Elastic Stack »
Sudeera Mudugamuwa
Co-Founder at a tech vendor
We have not contacted technical support. We had a couple of issues that we were able to resolve by looking up the...
Read full review of Elastic Search »
Mustafa Husny
Senior System Engineer at Techline-eg
I have used the community support for Elastic Security. Sometimes the support is helpful and sometimes it is not.
Read full review of Elastic Security »
Rami Alaa
SRE at Thiqah Business Services
They provide a really good support. I would rate it eight out of ten.
Read full review of Elastic Observability »
Oleksii Pavlyk
Head of the direction of ensuring the security of digital systems, electronic databases and networks at Ukreximbank
We don't use the support because we use the free version.
Read full review of Elastic Search »
Oscar Narvaez
COE Head at a tech services company
I have experience working with technical support. They are good at responding to incidents. I have not had too many...
Read full review of Elastic Search »
.
Governance and Compliance Manager at NBS Bank
Technical support is quite helpful and responsive. However, it could always be faster.
Read full review of Elastic Security »
Atif Tariq
Cloud and Big Data Engineer | Developer at Huawei Cloud Middle East
Most of our deployments are not exposed to the Internet or public networks; they're restricted to closed networks. We...
Read full review of Elastic Search »
Haad Fida
Software Engineer at 7Vals
The technical support team is good. In November, we were talking with them and they responded quickly.
Read full review of Elastic Stack »
Mahesh Ramichetty
Senior Solution Architect at a consultancy
The online forum of the product is fine since anybody can respond to it to help resolve someone else's issues. My...
Read full review of Elastic Stack »
Anonymous User
DevOps/System Administrator at a consultancy
To date, we haven't had the chance to use Elasticsearch's technical support.
Read full review of Elastic Search »
Anonymous User
Director IT at a retailer
The solution's technical support is good. Elastic Stack has good customer service managers who respond well to my...
Read full review of Elastic Stack »
Anonymous User
Solutions Architect at a computer software company
The is a comprehensive online community that I have used for support.
Read full review of Elastic Observability »
Anonymous User
Presales Solutions Architect (Cyber Security) at a tech services company
I have had no direct communication with the support team but my technical team says that they are not helpful.
Read full review of Elastic Security »
Erik De Decker
Owner & director at Pulsar ICT
I work on part of the team that deals with technical support issues. There's a good community around the solution....
Read full review of Elastic Search »
TeguhBudyantara
Professional Services Manager at PT Korelasi Persada Indonesia
Elastic support is good.
Read full review of Elastic Security »
DAVIDEVANS
Cyber Security Professional at Defensive Cyber Security Center Germany
I'm very satisfied with the technical support and would rate it highly. Sometimes there are issues because we are...
Read full review of Elastic Search »
RangaNathan
Technical Consultant at a manufacturing company
Elastic APM's technical support is pretty good and we have a platinum license for log aggregation. They respond very...
Read full review of Elastic Observability »
Anonymous User
Information Security Engineer at a financial services firm
I do not interface directly with technical support from Elastic. Another colleague manages that aspect.
Read full review of Elastic Search »
Franco Fontana
Business Intelligence at UTE
We have only used their community support from the discuss.elastic.co site.
Read full review of Elastic Search »
Anonymous User
Manager at a tech services company
We do not yet currently use a full technical support plan. We are not really using the product extensively enough to...
Read full review of Elastic Search »
PH Chiu
Consultant at a tech services company
I haven't escalated any issues with the Elastic Security technical support team.
Read full review of Elastic Security »
Anonymous User
NOC Manager/Network Administrator at a tech vendor
Technical support is good. We're satisfied with the level of support we receive.
Read full review of Elastic Beats »
Wan Ikbal Ismat W.
Principal Cyber Security Manager at Ask4key
I would say the technical support isn't really good or bad. On a scale of one to ten, I would give it a five.
Read full review of Elastic Security »

Review 1 of 30

Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

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