Compare Everbridge vs NAVEX

Everbridge

Based on 73 reviews.

NAVEX

Based on 11 reviews.

Sample Customers

Everbridge IT Alerting

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

EthicsPoint

Con-Way Freight

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

1 reviews

Everbridge Mass Notification

1 reviews

NAVEX Global

0 reviews

NAVEX One

1 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

Performing Arts

Government

Construction Company

12%

Financial Services Firm

12%

Retailer

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Infrastructure Analyst at a financial services firm
When we purchased the product, the main reason was that when an out-of-hours issue occurred, our command center teams...
Read full review of xMatters »
Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I'm a manufacturing and distribution company's Senior Director of Operational Risk and Strategy. Anything related to...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Head of Business Continuity & Resilience at a manufacturing company

Read full review of Everbridge IT Alerting »

Review 1 of 4

Eric Vollman
Information Security Business Enablement Mgr. at a insurance company
We use the solution to conduct risk assessments on our environment.
Read full review of NAVEX One »
Anonymous User
Quality Improvement Director at a healthcare company

Read full review of NAVEX Global »

Review 1 of 2

Customer Service

Dean-Robinson
Sr. Developer at a media company
The technical support is excellent; whenever I needed support, I immediately received an email acknowledging the...
Read full review of xMatters »
Anonymous User
Director - IT at a tech consulting company
Everbridge's tech support is amazing. I've been in IT for the last 20 years and I've had a lot of interaction with a...
Read full review of Everbridge IT Alerting »
David Paul
Lead Pipeline Designer/GIS Specialist at a consultancy
Tech support is excellent. They are very responsive. We are able to reach them very quickly. On a scale of one to 10,...
Read full review of Everbridge IT Alerting »
Anonymous User
IT Applications Specialist at a healthcare company
I haven't personally had any problems with the technical support.
Read full review of Everbridge Mass Notification »
Anonymous User
Assoc Dir. Service Management and Standards at a tech services company
The customer service is quite responsive. They are quick to answer your calls or emails. They do provide good...
Read full review of xMatters »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
I've not contacted their technical support.
Read full review of Everbridge Control Center »
Anonymous User
Works
It is very good, but there is always room for improvement. Their support can be improved in terms of the initial...
Read full review of xMatters »
EngineerNH
Network Engineer at Walsh Brothers, Inc.
Great, never made a call but the helpdesk was easy, and a rep responded rather quickly.
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
Operations Support at a legal firm
We reached out to our account rep a few times, but we never had a problem we had to escalate to customer support. The...
Read full review of Everbridge Mass Notification »
Erik Shannon
Senior Manager of Technology Operations at a retailer
The technical support is very good. They are very quick to respond. I know some of their guys on a first name basis,...
Read full review of xMatters »
Neeta Shetti
Senior Analyst at a retailer
We would like the tech support to have better response times. Since we are looking at going global, they have told us...
Read full review of Everbridge IT Alerting »
Anonymous User
Head of Business Continuity & Resilience at a manufacturing company
Reaching the technical support team is sometimes very easy, and other times, it takes a little time.
Read full review of Everbridge IT Alerting »
Anonymous User
Senior Systems Analyst at a government
Everbridge's technical support for the solution is better than excellent. Every one of the support analysts that I...
Read full review of xMatters »
Anonymous User
Incident and Major Incident Manager at Brinks Incorporated
They have been wonderful. They are great, and they helped me with everything. They are very knowledgeable about my...
Read full review of xMatters »
Anonymous User
Public Information Officer at a government
I've contacted their tech support. They're relatively easy to get hold of. I've reached out to them at night, and...
Read full review of Everbridge Mass Notification »
Anonymous User
Instructional Technologist at a university
I rate Everbridge support a nine out of ten. I haven't used technical support much, but our account manager is...
Read full review of Everbridge Mass Notification »
Anonymous User
ITSM Tools Lead at a energy/utilities company
Support has been great. They responded very quickly to all the support cases that I have submitted.
Read full review of xMatters »
Anonymous User
Development Manager at a non-profit
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully...
Read full review of xMatters »
Anonymous User
Marketing and Channel Data Manager at a university
I rate Everbridge support a ten out of ten. They've always been responsive to tickets or feature requests. I have...
Read full review of Everbridge Mass Notification »
Anonymous User
Office of the CIO, Service Excellence at a agriculture
Their first-line tech support is good, but I think their method of providing support deserves some very real...
Read full review of Everbridge IT Alerting »
Anonymous User
Manager at a transportation company
We don't have that many problems with Everbridge. The couple of times I've had to engage with tech support they've...
Read full review of Everbridge IT Alerting »
Anonymous User
Infrastructure Analyst at a financial services firm
Their support is excellent. They always respond quickly. If you need to call them up and get an immediate answer, you...
Read full review of xMatters »
Anonymous User
Manager - Situational Awareness Engineering at a transportation company
Their support is awesome. If I have a question I can always ask. Also the account owners and the sales engineers are...
Read full review of xMatters »
Anonymous User
Director Of Operation Risk Management at a financial services firm
My biggest compliment is we have great account management people that help us out. We have been able to turn the tool...
Read full review of Everbridge IT Alerting »
DavidTutko
Manager of Incident Command at West Corporation
The technical support is very good. Whenever I've got an issue, I talk to either support or my direct contacts. My...
Read full review of Everbridge IT Alerting »
Nicola Ayonoadu
Senior Service Delivery Manager at Telegraph Media Group
I've never had a problem with xMatters, per se. The only thing for which we contact xMatters is if we're trying to...
Read full review of xMatters »
Anonymous User
Senior Crisis Consultant at a manufacturing company
I'd rate Everbridge's support an eight out of ten.
Read full review of Everbridge IT Alerting »
Anonymous User
Director at a healthcare company
I rate Everbridge's support a ten out of ten. I've logged a few tickets over the years. Their team is responsive and...
Read full review of Everbridge Mass Notification »
Mike Moran
Management, IT Infrastructure at a pharma/biotech company
Technical support is great when working with our direct account representative. Sometimes, when using the email...
Read full review of Everbridge IT Alerting »
Anonymous User
IT Resiliency Consultant at a manufacturing company
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On...
Read full review of Everbridge Mass Notification »

Review 1 of 30

Anonymous User
Paramedic/Caas Coordinator/ Command Officer
I would give technical support a ranking of 10. Even when we have had issues, I have contacted them and they were...
Read full review of NAVEX Global »
Anonymous User
Associate Director Internal Audit at a university
I would like technical support to get back to us a little more promptly. They weren't bad. It was a day and a half...
Read full review of NAVEX Global »
Anonymous User
Policy Project Manager at a healthcare company
Technical support is great. I think that's one of the top things. My co-worker and I cannot complain about the...
Read full review of NAVEX Global »
MgmtAnalyst196
-- at a performing arts
Customer Service: The support is always there, would like it to be 24/7, since we are a hospital, however the daytime...
Read full review of NAVEX Global »
Anonymous User
Quality Improvement Director at a healthcare company
10/10
Read full review of NAVEX Global »
Anonymous User
Administrative Assistant at a university
Customer Service: My experience is that they are professional and always ready to assist as best as possible. Each...
Read full review of NAVEX Global »
Anonymous User
Director of Compliance at a healthcare company
In general, the technical support is pretty good. They're not always super quick at getting back to us, but they do...
Read full review of NAVEX Global »
Anonymous User
Owner at a tech consulting company
Technical support is excellent. They have excellent technical support. They're very responsive. They are always there...
Read full review of NAVEX Global »
Anonymous User
Executive Director at a non-profit
When we've needed support, their tech support has been outstanding. They've been available. If there's an upgrade,...
Read full review of NAVEX Global »
Eric Vollman
Information Security Business Enablement Mgr. at a insurance company
The solution's support is good.
Read full review of NAVEX One »
Anonymous User
Ombudsman | Dispute Resolution Program | U.S. at a energy/utilities company
I would rate technical support with a 9 out of 10.
Read full review of NAVEX Global »

Review 1 of 11

Technical Support

No Data Available

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