We use the solution to conduct risk assessments on our environment.
Useful for risk assessment and has customization capability
What is our primary use case?
What is most valuable?
The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct forms and workflows according to your needs. You can configure and customize a lot yourself, whether starting from scratch or using some out-of-the-box options.
The solution has impacted our operations by helping us manage and prioritize environmental risks. It also assists in establishing ownership of risks and enables us to mitigate or mediate existing risks. Additionally, it facilitates tracking risks throughout their entire lifecycle.
What needs improvement?
We think there's room for improvement, especially with customizing NAVEX One. Their development on the roadmap can be slow.
For how long have I used the solution?
I have been working with the product for four years.
What do I think about the stability of the solution?
NAVEX one is solid in stability.
How are customer service and support?
The solution's support is good.
How was the initial setup?
Setting the solution up initially is straightforward when you start using it. However, due to the extensive customization options available, it can become quite challenging later on.
If all the necessary resources are in place to implement the various programs, I estimate the deployment will take between 60 and 90 days to complete.
What was our ROI?
I think we're just starting to see the return on investment. Initially, we primarily used it for risk assessments during the first couple of years, but now, more of the enterprise is adopting it. Depending on its setup, you can connect data similar to a relational database. For instance, I can generate a report and view all risk assessments, policies, and business continuity plans under a specific line of business—all in one place
What's my experience with pricing, setup cost, and licensing?
NAVEX One's pricing comes in the middle range when compared to other products.
What other advice do I have?
I rate the solution a seven out of ten.
