Compare Everbridge vs Splunk

Everbridge

Based on 74 reviews.

Splunk

Based on 1105 reviews.

Latest Research

Buyer's Guide

Everbridge IT Alerting vs. Splunk On-Call

June 2026

Splunk On-Call vs. Everbridge IT Alerting

Updated: June 2026

Buyer's Guide

Splunk On-Call vs. xMatters

June 2026

Splunk On-Call vs. xMatters

Updated: June 2026

Sample Customers

Everbridge IT Alerting

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Splunk Cloud Platform

Mindtouch

Splunk On-Call

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Splunk ITSI (IT Service Intelligence)

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

0 reviews

Everbridge Mass Notification

2 reviews

Splunk Enterprise Security

122 reviews

Splunk AppDynamics

40 reviews

Splunk Cloud Platform

35 reviews

Top Industries

Financial Services Firm

13%

Construction Company

Outsourcing Company

Manufacturing Company

Financial Services Firm

13%

Outsourcing Company

10%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dean-Robinson
Sr. Developer at a media company
The primary purpose of the solution is to manage callouts to support staff for groups based on incidents created by...
Read full review of xMatters »
Bhavani Ambadapudi
Recent Graduate at Robert Morris University
I used Everbridge Mass Notification for multiple reasons, with the main reason being mass notification. Whenever we...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Koyena Paul
Managed Security Services Associate at Accenture
My team and I use Splunk Enterprise Platform for security monitoring, including collecting logs from firewalls,...
Read full review of Splunk Enterprise Platform »
Purnambica Kolavennu
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
I am Purnambica Kolavennu and I have been working for the past two to three years with the Agriculture Skills Council...
Read full review of Splunk Observability Cloud »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Splunk Cloud Platform is my main use case, which we sell to our channel partners within the channel community that...
Read full review of Splunk Cloud Platform »

Review 1 of 5

Customer Service

Joseph Yin
Business Applications Analyst at a comms service provider
xMatters doesn't own our content. They provide support activity, assisting our users in configuration, but xMatters...
Read full review of xMatters »
Chris Saenz
System engineer at Azusa Pacific University
We've gotten pretty good technical support. We haven't engaged with them for anything super complex. Over the last...
Read full review of Everbridge Mass Notification »
Larry Radtke
Intermediate Infrastructure Software Administrator at Gordon Food Service
Their support has been fantastic. We have regular meetings with account managers and even tech managers on that side....
Read full review of xMatters »
Nikita Chandapur
Software QA Analyst at ViaSat
I have not contacted them myself, and I don't know if my company had to do it.
Read full review of xMatters »
Anonymous User
Service Delivery Coordinator at a computer software company
Their support is exemplary. I would rate them a 10 out of 10 or even higher. In 20 years in IT, without a shadow of a...
Read full review of xMatters »
Sam M Cohen
Lead Consultant, Owner and Founder at a tech consulting company
I would say that their support is above average, although not exceptional. It depends, in part, on who you were...
Read full review of xMatters »
Anonymous User
Sr. Manager & Product Owner at a transportation company
I've used tech support a couple of times. I have worked with support before, to change permissions and roles that we...
Read full review of xMatters »
Anonymous User
Senior Manager, IT Operations at a hospitality company
Technical support is helpful.
Read full review of Everbridge IT Alerting »
Anonymous User
Engineer at a financial services firm
Their tech support is pretty good. There is an online account where you submit everything online. The user interface...
Read full review of xMatters »
Anonymous User
Sr. Manager Enterprise Tools at a tech company
Good, but not excellent. They are courteous and professional, but may take longer than desired to resolve some...
Read full review of xMatters »
Anonymous User
Senior Systems Analyst at a government
Everbridge's technical support for the solution is better than excellent. Every one of the support analysts that I...
Read full review of xMatters »
Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I rate Everbridge support a nine out of ten. They have a 1-800 number we can call, and we have a client account...
Read full review of Everbridge Mass Notification »
DavidTutko
Manager of Incident Command at West Corporation
The technical support is very good. Whenever I've got an issue, I talk to either support or my direct contacts. My...
Read full review of Everbridge IT Alerting »
Anonymous User
Manager - Situational Awareness Engineering at a transportation company
Their support is awesome. If I have a question I can always ask. Also the account owners and the sales engineers are...
Read full review of xMatters »
Mike Moran
Management, IT Infrastructure at a pharma/biotech company
Technical support is great when working with our direct account representative. Sometimes, when using the email...
Read full review of Everbridge IT Alerting »
Anonymous User
Development Manager at a non-profit
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully...
Read full review of xMatters »
Anonymous User
Senior Crisis Consultant at a manufacturing company
I'd rate Everbridge's support an eight out of ten.
Read full review of Everbridge IT Alerting »
David Paul
Lead Pipeline Designer/GIS Specialist at a consultancy
Tech support is excellent. They are very responsive. We are able to reach them very quickly. On a scale of one to 10,...
Read full review of Everbridge IT Alerting »
Rajvir Bhambra
Major Incident Support Manager at Telefónica
The customer success managers have helped us to solve problems.
Read full review of xMatters »
Anonymous User
Marketing and Channel Data Manager at a university
I rate Everbridge support a ten out of ten. They've always been responsive to tickets or feature requests. I have...
Read full review of Everbridge Mass Notification »
Anonymous User
IT Resiliency Consultant at a manufacturing company
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On...
Read full review of Everbridge Mass Notification »
Erik Shannon
Senior Manager of Technology Operations at a retailer
The technical support is very good. They are very quick to respond. I know some of their guys on a first name basis,...
Read full review of xMatters »
Anonymous User
Security Alerting at Boeing
I rate Everbridge's support an eight out of ten. When we first got the product, the person they assigned to be our...
Read full review of Everbridge Mass Notification »
Anonymous User
Sr Systems Administrator at a pharma/biotech company
Tech support is excellent; very responsive and they provide good follow-up.
Read full review of Everbridge IT Alerting »
Anonymous User
Protective Services Manager at a government
The technical support is good; everyone has been very happy with their responses and materials. There is also an...
Read full review of Everbridge Mass Notification »
Anonymous User
Director at a retailer
Technical support is very responsive. We have needed assistance building forms and have always received prompt and...
Read full review of xMatters »
Chris Quinlan
Director Of Service Operations at Finastra
The technical support is excellent. They certainly have different layers of support based on what you need and what...
Read full review of Everbridge IT Alerting »
Jonathan Sprague
Global Sr. Infrastructure Engineer - Technical Lead at Octapharma
All of our communication has been excellent.
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
Head of Business Continuity & Resilience at a manufacturing company
Reaching the technical support team is sometimes very easy, and other times, it takes a little time.
Read full review of Everbridge IT Alerting »
Anonymous User
Public Information Officer at a government
I've contacted their tech support. They're relatively easy to get hold of. I've reached out to them at night, and...
Read full review of Everbridge Mass Notification »

Review 1 of 30

Marcelo-Carvalho
Consultant at Free Consultant
Technical support is good.
Read full review of Splunk AppDynamics »
Subhajit Nag
Senior Process Associate at Tata Consultancy Services
Support for this solution is good but communication could be improved.
Read full review of Splunk AppDynamics »
GADDAM SANJEEV KUMAR REDDY
Security Engineer at Spire Solutions
As part of our operations focus, we often encounter numerous ticketed issues. Our team is dedicated to addressing...
Read full review of Splunk Enterprise Platform »
Ahmed Naguib
Director at Techpace
Technical support for Splunk User Behavior Analytics is good. I would rate their technical support as 8.5 out of 10.
Read full review of Splunk User Behavior Analytics »
R Nandasana
Senior Information Technology Security Consultant at Mideast Data Systems
Technical support was very good and very helpful. Whenever we have a problem, we raise a case and the support team...
Read full review of Splunk SOAR »
TonyCormier
Information System Security Officer at a manufacturing company
I haven't interacted with them directly, but the team has said their support is really good.
Read full review of Splunk SOAR »
Anurag-Dixit
Priority Relationship Manager at Standard Chartered Bank
The solution's technical support was good. I rate the technical support a nine out of ten.
Read full review of Splunk AppDynamics »
Joao Guerra
Service Management & Automation Manager at Jeronimo Martins
Sometimes, the first line of the support team takes too long to escalate the issues to the second line. This...
Read full review of Splunk AppDynamics »
Phanikumar Madiraju
Senior consultant specialist-ITID at a financial services firm
Technical support from Splunk is very good. I would rate them a five out of five for service and support.
Read full review of Splunk ITSI (IT Service Intelligence) »
Vijaya Vaddadi
Lead Platform Engineer at a financial services firm
We did have to contact technical support regarding a specific issue when we were doing blue-green deployments. When...
Read full review of Splunk AppDynamics »
Aditi Mishra
Monitoring Specialist at a tech services company
Every organization has different requirements to set up servers. The configuration is tricky and requires a lot of...
Read full review of Splunk AppDynamics »
R Nandasana
Senior Information Technology Security Consultant at Mideast Data Systems
Splunk Enterprise Security support deserves a rating of nine.
Read full review of Splunk Enterprise Security »
Anonymous User
Cloud Architect at a tech services company
We only had a consultant that helped us during deployment and they were okay. Other than that, we never have had to...
Read full review of Splunk AppDynamics »
Anonymous User
Java Technical Lead at a insurance company
Not even Splunk's support guy, who came to our firm, could help with defining proper role management.
Read full review of Splunk Enterprise Security »
Sai Appali
Observability Platform Lead at a financial services firm
The support depends on the licensing we use. There are different licenses available based on the volume and vCPUs. We...
Read full review of Splunk ITSI (IT Service Intelligence) »
Tayo Olubamibo
TRADE MANAGEMENT PRODUCTION SERVICES LEAD at UBS
The technical support for Splunk AppDynamics deserves a solid eight out of ten.
Read full review of Splunk AppDynamics »
Anonymous User
Senior Software Engineer
Customer Service: 8 out of 10. They have answered everything I have asked.Technical Support: 7 out of 10. Sometimes...
Read full review of Splunk AppDynamics »
Anonymous User
Cybersecurity Manager at a tech services company
I would rate their support a seven out of ten. Its implementation was a big challenge, and sometimes, the ticket went...
Read full review of Splunk Enterprise Security »
Anonymous User
Dev Ops And Observability Admin at a tech services company
The technical support regarding Splunk Cloud Platform is good because they are always helpful. Whenever there is an...
Read full review of Splunk Cloud Platform »
Anonymous User
Engineer at a government
The solution’s technical support team is very knowledgeable.
Read full review of Splunk Enterprise Security »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Technical support is okay. On a scale from one to five, I would give technical support a four.
Read full review of Splunk AppDynamics »
Anonymous User
Business Intelligence Developer at Arizona State University
Support is quick and competent.
Read full review of Splunk Enterprise Security »
Brad Van Orden
Computer Engineer at Fuse engineering
They are good. I have a ticket open now. I told them to go ahead and close it because we thought it was a hardware...
Read full review of Splunk Observability Cloud »
VolodymyrSavov
Splunk BDM in UA at a manufacturing company
If you don't pay extra for technical support then it is very bad. If you pay extra for it, then the technical support...
Read full review of Splunk Enterprise Security »
Anonymous User
IT Lead at a manufacturing company
The support has always been great for the few times I have used it.
Read full review of Splunk Cloud Platform »
Anonymous User
Cloud Architecture Associate Director, Infrastructure at a tech vendor
The solution’s technical support is fantastic.
Read full review of Splunk Enterprise Security »
Anonymous User
Gateway Systems Administrator
Customer Service: Good. Initially with the sales engineer, we spoke about training but what ended up happened was...
Read full review of Splunk AppDynamics »
Anonymous User
IT Director at a manufacturing company
We have not used support for SOAR yet.
Read full review of Splunk SOAR »
Anonymous User
Sr. IT Manager at a pharma/biotech company
Technical support is usually pretty good. They are responsive, knowledgeable, and helpful.
Read full review of Splunk Enterprise Security »
Anonymous User
Architect at a wholesaler/distributor
We have used technical support a couple of times. When we had the new release, the deployments were not as smooth as...
Read full review of Splunk AppDynamics »

Review 1 of 30

Technical Support

No Data Available

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