Compare Everbridge vs Splunk

Everbridge

Based on 73 reviews.

Splunk

Based on 988 reviews.

Latest Research

Buyer's Guide

Everbridge IT Alerting vs. Splunk On-Call

March 2026

Splunk On-Call vs. Everbridge IT Alerting

Updated: March 2026

Buyer's Guide

Splunk On-Call vs. xMatters

March 2026

Splunk On-Call vs. xMatters

Updated: March 2026

Sample Customers

Everbridge IT Alerting

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Splunk Cloud Platform

Mindtouch

Splunk On-Call

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Splunk ITSI (IT Service Intelligence)

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

1 reviews

Everbridge Mass Notification

1 reviews

Splunk Enterprise Security

160 reviews

Splunk AppDynamics

35 reviews

Splunk Observability Cloud

47 reviews

Top Industries

Financial Services Firm

11%

Manufacturing Company

Performing Arts

Government

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Security Alerting at Boeing
We use Everbridge for various emergencies where we must rapidly notify everyone at a location simultaneously. For...
Read full review of Everbridge Mass Notification »
Anonymous User
Infrastructure Analyst at a financial services firm
When we purchased the product, the main reason was that when an out-of-hours issue occurred, our command center teams...
Read full review of xMatters »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Shiboo Suren
Manager cybersecurity at Hexion Inc.
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »
DhirendraSingh2
Senior Consultant at a consultancy
I work in the telecommunication domain where we manage routers, WLAN services, and various other services from which...
Read full review of Splunk ITSI (IT Service Intelligence) »

Review 1 of 5

Customer Service

Larry Radtke
Intermediate Infrastructure Software Administrator at Gordon Food Service
Their support has been fantastic. We have regular meetings with account managers and even tech managers on that side....
Read full review of xMatters »
Dean-Robinson
Sr. Developer at a media company
The technical support is excellent; whenever I needed support, I immediately received an email acknowledging the...
Read full review of xMatters »
Joseph Yin
Business Applications Analyst at a comms service provider
xMatters doesn't own our content. They provide support activity, assisting our users in configuration, but xMatters...
Read full review of xMatters »
Mike Moran
Management, IT Infrastructure at a pharma/biotech company
Technical support is great when working with our direct account representative. Sometimes, when using the email...
Read full review of Everbridge IT Alerting »
Anonymous User
Platform Architect at a financial services firm
I would definitely rate them a nine out of ten.
Read full review of xMatters »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
I've not contacted their technical support.
Read full review of Everbridge Control Center »
Anonymous User
Director at a healthcare company
I rate Everbridge's support a ten out of ten. I've logged a few tickets over the years. Their team is responsive and...
Read full review of Everbridge Mass Notification »
Chris Quinlan
Director Of Service Operations at Finastra
The technical support is excellent. They certainly have different layers of support based on what you need and what...
Read full review of Everbridge IT Alerting »
David Valerius
Communication Manager at a tech services company
Everybody I've dealt with at Everbridge tech support, barring one individual on their staff, has been pretty nice to...
Read full review of Everbridge IT Alerting »
Anonymous User
Senior Principal Engineer, Network Systems at a comms service provider
They answered my questions. It was more of a knowledge-type inquiry, not necessarily a problem, but we rarely have to...
Read full review of Everbridge IT Alerting »
Anonymous User
Manager at a transportation company
We don't have that many problems with Everbridge. The couple of times I've had to engage with tech support they've...
Read full review of Everbridge IT Alerting »
Anonymous User
Head of Business Continuity & Resilience at a manufacturing company
Reaching the technical support team is sometimes very easy, and other times, it takes a little time.
Read full review of Everbridge IT Alerting »
Anonymous User
Public Information Officer at a government
I've contacted their tech support. They're relatively easy to get hold of. I've reached out to them at night, and...
Read full review of Everbridge Mass Notification »
Anonymous User
Director, Information Services at LINARO LTD
The staff for xMatters is brilliant. When we first started using xMatters we were on their free plan. The great thing...
Read full review of xMatters »
Anonymous User
Sr. Manager & Product Owner at a transportation company
I've used tech support a couple of times. I have worked with support before, to change permissions and roles that we...
Read full review of xMatters »
Anonymous User
ITSM Process Manager at a financial services firm
The tech support is great. They're almost always able to solve my issues pretty quickly.
Read full review of Everbridge IT Alerting »
Anonymous User
Crisis Management Director at a healthcare company
Their support is good. I would rate them an eight out of ten.
Read full review of Everbridge IT Alerting »
Jonathan Sprague
Global Sr. Infrastructure Engineer - Technical Lead at Octapharma
All of our communication has been excellent.
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
Service Delivery Coordinator at a computer software company
Their support is exemplary. I would rate them a 10 out of 10 or even higher. In 20 years in IT, without a shadow of a...
Read full review of xMatters »
Anonymous User
Engineer at a financial services firm
Their tech support is pretty good. There is an online account where you submit everything online. The user interface...
Read full review of xMatters »
Anonymous User
Director - IT at a tech consulting company
Everbridge's tech support is amazing. I've been in IT for the last 20 years and I've had a lot of interaction with a...
Read full review of Everbridge IT Alerting »
Anonymous User
Infrastructure Analyst at a financial services firm
Their support is excellent. They always respond quickly. If you need to call them up and get an immediate answer, you...
Read full review of xMatters »
Anonymous User
Senior Manager, IT Operations at a hospitality company
Technical support is helpful.
Read full review of Everbridge IT Alerting »
Anonymous User
Office of the CIO, Service Excellence at a agriculture
Their first-line tech support is good, but I think their method of providing support deserves some very real...
Read full review of Everbridge IT Alerting »
Anonymous User
Manager - Situational Awareness Engineering at a transportation company
Their support is awesome. If I have a question I can always ask. Also the account owners and the sales engineers are...
Read full review of xMatters »
DavidTutko
Manager of Incident Command at West Corporation
The technical support is very good. Whenever I've got an issue, I talk to either support or my direct contacts. My...
Read full review of Everbridge IT Alerting »
Anonymous User
Sr Systems Administrator at a pharma/biotech company
Tech support is excellent; very responsive and they provide good follow-up.
Read full review of Everbridge IT Alerting »
Anonymous User
IT Resiliency Consultant at a manufacturing company
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On...
Read full review of Everbridge Mass Notification »
EngineerNH
Network Engineer at Walsh Brothers, Inc.
Great, never made a call but the helpdesk was easy, and a rep responded rather quickly.
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
Assoc Dir. Service Management and Standards at a tech services company
The customer service is quite responsive. They are quick to answer your calls or emails. They do provide good...
Read full review of xMatters »

Review 1 of 30

Aleem Cummins
Cheif Outcome Activator at Outcome Activation
I would evaluate customer service and technical support as fantastic; nobody is better.
Read full review of Splunk Observability Cloud »
Eko Kurniawan
IT Operations & Security at veris
I rate Splunk support eight out of 10. Support was great, and they responded quickly.
Read full review of Splunk Enterprise Security »
Aaron Hodge
Security delivery manager at a tech vendor
We have had good success with customer support. We haven't had any issues contacting them and getting problems resolved.
Read full review of Splunk Enterprise Security »
Siddharth_Jain
AIOPS Consultant at AIOPS Consultant
I've contacted technical support. They were good in terms of experience. The cloud support is excellent.
Read full review of Splunk ITSI (IT Service Intelligence) »
Sathish Suluguri
Splunk SOAR/Phantom at PricewaterhouseCoopers
The support from the Splunk side is very good. They provide the best support.
Read full review of Splunk Enterprise Security »
Tomesh Kumar Sahu
Associate Consultant at a tech vendor
We have not faced any issues so far.
Read full review of Splunk ITSI (IT Service Intelligence) »
Praveen-Kadali
Senior Consultant at Ernst & Young
Splunk technical support is good.
Read full review of Splunk Enterprise Security »
Duy-An Dô
Information Security Specialist at Ubisoft International SAS
I would evaluate customer service and technical support for Splunk Enterprise Security as very good. This is probably...
Read full review of Splunk Enterprise Security »
EmilSiric
Regional Director (CEER) at Perform IT Ltd
AppDynamics Mobile Real-User Monitoring's support tickets are tricky. We are a major partner, and we get instant...
Read full review of Splunk AppDynamics »
Nathaniel Piquette
Senior Information Security Engineer at a outsourcing company
When I talk about Splunk customer support, I'm talking about world-class support. They are so easy to get a hold of,...
Read full review of Splunk Enterprise Security »
Anonymous User
System Engineer at a consultancy
I haven't contacted the support team yet. I get information from my seniors and leads.
Read full review of Splunk Enterprise Platform »
Edgard Guerra
Security Engineer at a consultancy
I would evaluate customer service and technical support as seven or eight out of ten. They're normally great....
Read full review of Splunk Enterprise Security »
Anonymous User
Security Engineer at a university
I've opened a few tickets for different issues with apps, and they have always been responded to fairly quickly. I'd...
Read full review of Splunk SOAR »
Anonymous User
Engineer at a government
The solution’s technical support team is very knowledgeable.
Read full review of Splunk Enterprise Security »
Anonymous User
Sr SQA Analyst at Mercury Insurance
I have not used technical support. The system engineer is the guy who's in touch with technical support, but I heard...
Read full review of Splunk AppDynamics »
Hemant Pradhan
Works at a comms service provider
I rate Splunk support nine out of 10. It is very helpful. Whether you are connected to priority one, two, or three...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Software Development Consultant at a financial services firm
Customer Service: The level of customer service is very good. Technical Support: Questions are answered within 24...
Read full review of Splunk AppDynamics »
Mohammed Shahpoup
ITSM Solutions Management Head at Banque misr
AppDynamics offers excellent customer support from professionals, process, and technology perspectives. I would rate...
Read full review of Splunk AppDynamics »
Adrian Mache
Solution Architect at a tech vendor
We have a premium and dedicated team for tech support as well as a dedicated account manager. Everything is dedicated...
Read full review of Splunk SOAR »
Ganes Sankarlal
Senior Consultant at Tata Consultancy
I used to create a support case in the SignalFx portal itself, and I used to call them on their toll-free number and...
Read full review of Splunk Observability Cloud »
Vp1165
Vice President at Works Applications Co., Ltd.
We have had many AppDynamics engineers come to our office and explain us how to use it and set it up. They have come...
Read full review of Splunk AppDynamics »
Anonymous User
Works at a marketing services firm
I contacted their technical support recently. The support provided is decent, though they often reference their...
Read full review of Splunk Enterprise Security »
Anonymous User
Application Engineer II at Expedia
I use technical support all the time. Usually it's user error, stupid user tricks; I'm pretty good at those. There...
Read full review of Splunk AppDynamics »
Chinsheng Chen
Director at a program development consultancy
I would give it the highest rating in terms of technical support. The support engineer responds to questions very...
Read full review of Splunk AppDynamics »
Anonymous User
Sr. Enterprise Network Planner at a healthcare company
Their technical support's been very responsive. They don't always have the answers that I want, but they're...
Read full review of Splunk AppDynamics »
Anton Kudin
CISO at a financial services firm
I am really satisfied with their technical support. The technicians are very professional.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Security Engineer at a retailer
I have tried contacting Splunk Enterprise Security support, and I am currently dealing with some technical support...
Read full review of Splunk Enterprise Security »
Ashish Jaiswal
Senior Software Engineer at a financial services firm
We use the support portal whenever we face an issue or any kind of problem, then we create a ticket and they assist us.
Read full review of Splunk AppDynamics »
Bharath G
SIEM Splunk Engineer/Architect at Cepheid
For technical support from Splunk, I would rate them an eight; they are quite effective.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Senior Performance Engineer at a financial services firm
Their technical support is good, but there's room for improvement. The way the technical support staff handle the...
Read full review of Splunk AppDynamics »

Review 1 of 30

Technical Support

No Data Available

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