Compare Everbridge vs Splunk

Everbridge

Based on 73 reviews.

Splunk

Based on 956 reviews.

Latest Research

Buyer's Guide

Everbridge IT Alerting vs. Splunk On-Call

December 2025

Splunk On-Call vs. Everbridge IT Alerting

Updated: December 2025

Buyer's Guide

Splunk On-Call vs. xMatters

December 2025

Splunk On-Call vs. xMatters

Updated: December 2025

Sample Customers

Everbridge IT Alerting

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Splunk Cloud Platform

Mindtouch

Splunk On-Call

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Splunk ITSI (IT Service Intelligence)

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

1 reviews

Everbridge Mass Notification

1 reviews

Splunk Enterprise Security

158 reviews

Splunk AppDynamics

34 reviews

Splunk Observability Cloud

47 reviews

Top Industries

Financial Services Firm

11%

Manufacturing Company

Performing Arts

Government

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I'm a manufacturing and distribution company's Senior Director of Operational Risk and Strategy. Anything related to...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at a healthcare company
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Infrastructure Analyst at a financial services firm
When we purchased the product, the main reason was that when an out-of-hours issue occurred, our command center teams...
Read full review of xMatters »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Taiwo Ige
IT Operations Engineer at a wholesaler/distributor
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Anonymous User
Senior Manager at a financial services firm
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
DevendraKumar1
Technology lead at a consultancy
I am using Splunk AppDynamics for application support and production support. I have worked for an alert system,...
Read full review of Splunk AppDynamics »
DhirendraSingh2
Senior Consultant at a consultancy
I work in the telecommunication domain where we manage routers, WLAN services, and various other services from which...
Read full review of Splunk ITSI (IT Service Intelligence) »
Shiboo Suren
Manager cybersecurity at a manufacturing company
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

Joseph Yin
Business Applications Analyst at a comms service provider
xMatters doesn't own our content. They provide support activity, assisting our users in configuration, but xMatters...
Read full review of xMatters »
Chris Saenz
System engineer at a university
We've gotten pretty good technical support. We haven't engaged with them for anything super complex. Over the last...
Read full review of Everbridge Mass Notification »
Anonymous User
Head of Business Continuity & Resilience at a manufacturing company
Reaching the technical support team is sometimes very easy, and other times, it takes a little time.
Read full review of Everbridge IT Alerting »
Anonymous User
Development Manager at a non-profit
I would give them an excellent rating. They've been extremely responsive and always work an issue until it's fully...
Read full review of xMatters »
Anonymous User
Operations Support at a legal firm
We reached out to our account rep a few times, but we never had a problem we had to escalate to customer support. The...
Read full review of Everbridge Mass Notification »
Philip Colmer
Director, Information Services at a computer software company
The staff for xMatters is brilliant. When we first started using xMatters we were on their free plan. The great thing...
Read full review of xMatters »
Anonymous User
Sr. Manager & Product Owner at a transportation company
I've used tech support a couple of times. I have worked with support before, to change permissions and roles that we...
Read full review of xMatters »
Anonymous User
Director Of Operation Risk Management at a financial services firm
My biggest compliment is we have great account management people that help us out. We have been able to turn the tool...
Read full review of Everbridge IT Alerting »
Anonymous User
IT Resiliency Consultant at a manufacturing company
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On...
Read full review of Everbridge Mass Notification »
John Paul Pammit
ITSM Lead at a manufacturing company
The support has been excellent. They are very knowledgeable and approachable. I work with a person who was kind...
Read full review of xMatters »
Anonymous User
Director at a retailer
Technical support is very responsive. We have needed assistance building forms and have always received prompt and...
Read full review of xMatters »
Anonymous User
Senior Systems Analyst at a government
Everbridge's technical support for the solution is better than excellent. Every one of the support analysts that I...
Read full review of xMatters »
Anonymous User
Tools Engineer at a energy/utilities company
On-Demand technical support is excellent. They are quick to respond and resolve any issue.
Read full review of xMatters »
Anonymous User
Principal Program Manager at a energy/utilities company
I rate xMatters support 10 out of 10. I've never contacted xMatters support, but I think it's good. I've had regular...
Read full review of xMatters »
Anonymous User
Assoc Dir. Service Management and Standards at a tech services company
The customer service is quite responsive. They are quick to answer your calls or emails. They do provide good...
Read full review of xMatters »
Anonymous User
Marketing and Channel Data Manager at a university
I rate Everbridge support a ten out of ten. They've always been responsive to tickets or feature requests. I have...
Read full review of Everbridge Mass Notification »
Mike Moran
Management, IT Infrastructure at a pharma/biotech company
Technical support is great when working with our direct account representative. Sometimes, when using the email...
Read full review of Everbridge IT Alerting »
Chris Quinlan
Director Of Service Operations at a financial services firm
The technical support is excellent. They certainly have different layers of support based on what you need and what...
Read full review of Everbridge IT Alerting »
Anonymous User
Manager at a transportation company
We don't have that many problems with Everbridge. The couple of times I've had to engage with tech support they've...
Read full review of Everbridge IT Alerting »
Anonymous User
Manager - Situational Awareness Engineering at a transportation company
Their support is awesome. If I have a question I can always ask. Also the account owners and the sales engineers are...
Read full review of xMatters »
Erik Shannon
Senior Manager of Technology Operations at a retailer
The technical support is very good. They are very quick to respond. I know some of their guys on a first name basis,...
Read full review of xMatters »
Sam M Cohen
Lead Consultant, Owner and Founder at a tech consulting company
I would say that their support is above average, although not exceptional. It depends, in part, on who you were...
Read full review of xMatters »
Anonymous User
Sr. Manager Enterprise Tools at a tech company
Good, but not excellent. They are courteous and professional, but may take longer than desired to resolve some...
Read full review of xMatters »
Anonymous User
Protective Services Manager at a government
The technical support is good; everyone has been very happy with their responses and materials. There is also an...
Read full review of Everbridge Mass Notification »
Anonymous User
Director - IT at a tech consulting company
Everbridge's tech support is amazing. I've been in IT for the last 20 years and I've had a lot of interaction with a...
Read full review of Everbridge IT Alerting »
Anonymous User
Senior Principal Engineer, Network Systems at a comms service provider
They answered my questions. It was more of a knowledge-type inquiry, not necessarily a problem, but we rarely have to...
Read full review of Everbridge IT Alerting »
Anonymous User
Incident and Major Incident Manager at a non-profit
They have been wonderful. They are great, and they helped me with everything. They are very knowledgeable about my...
Read full review of xMatters »
Anonymous User
IT Applications Specialist at a healthcare company
I haven't personally had any problems with the technical support.
Read full review of Everbridge Mass Notification »
David Paul
Lead Pipeline Designer/GIS Specialist at a consultancy
Tech support is excellent. They are very responsive. We are able to reach them very quickly. On a scale of one to 10,...
Read full review of Everbridge IT Alerting »
Milton Williamson
Data Center Manager at a manufacturing company
We used their consultant, Brandy, in the beginning. Then we started using technical support for lockout issues. What...
Read full review of Everbridge IT Alerting »

Review 1 of 30

Swetha Mahasivbhattu
Performance Test Engineer at a computer software company
I have experience with the solution's technical support. The solution's technical support is fine and responsive. I...
Read full review of Splunk AppDynamics »
Mark Furman
Security Engineer at a hospitality company
The customer support is quick and helpful.
Read full review of Splunk Cloud Platform »
Chetankumar Savalagimath
Delivery Manager at a tech services company
The technical support is good. However, there is a lot of delay nowadays. The last time we raised a case, it took...
Read full review of Splunk Enterprise Security »
IlkerAkyol
Head Of IT at a security firm
I rate the support as seven out of ten.
Read full review of Splunk MCP Server »
KERTAOUI KHALIL
Consultant Technique ECM/BPM at a tech services company
I find the technical support for AppDynamics Server Monitoring interactive and quick. You can get support WebEx...
Read full review of Splunk AppDynamics »
Poorna Gopi
Support Engineer at a tech vendor
We contact technical support whenever there's an issue with logs and they work through it with us.
Read full review of Splunk Enterprise Platform »
Ananth Narayana Rao
Vice President Hybrid Cloud Operations at a consultancy
We have received good technical support when needed.
Read full review of Splunk Observability Cloud »
Maaz Khalid
Manager SOC at a security firm
There have been instances where the response time from Splunk's support team has been slower in comparison to others....
Read full review of Splunk Enterprise Security »
Tarun Singh
Deputy Manager at a tech vendor
I rate the support from Splunk SOAR a three out of five. The support knowledge of use cases from the telecom...
Read full review of Splunk SOAR »
Aditi Mishra
Monitoring Specialist at a tech services company
Every organization has different requirements to set up servers. The configuration is tricky and requires a lot of...
Read full review of Splunk AppDynamics »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Splunk Cloud Platform's technical support is good. The support's technical capabilities are always great because...
Read full review of Splunk Cloud Platform »
Raul Lapaz
Cloud Sec Eng at a pharma/biotech company
Technical support needs more knowledgeable people.
Read full review of Splunk Cloud Platform »
Joshua Kleensang
Splunk Admin at a retailer
I have never used their support. Community is the first place I go.
Read full review of Splunk ITSI (IT Service Intelligence) »
FaisalKhan5
SOC A2 at a computer software company
I have never used their technical support because everything is available on their website and documents. It is...
Read full review of Splunk Enterprise Platform »
Anonymous User
Prinicipal Security Sales Engineer at a computer software company
I'd rate technical support eight out of ten. They're responsive due to the fact that clients need to pay in order to...
Read full review of Splunk Observability Cloud »
Oan-Ali
Head of Architecture and DevOps at a financial services firm
Their technical support isn't great. The geographical distance and the response time it takes to respond to emails...
Read full review of Splunk AppDynamics »
Anonymous User
Service Lead at a manufacturing company
I would evaluate customer service and technical support as an eight on a scale of one to ten. Splunk Cloud's support...
Read full review of Splunk Enterprise Security »
Anonymous User
Application Performance Engineer at a computer software company
The technical support was one of the absolute best in the industry. Tickets are promptly processed and escalated....
Read full review of Splunk AppDynamics »
Jerry Castille
Chief Architect at a tech services company
I haven't heard any complaints about the technical support.
Read full review of Splunk Enterprise Security »
Azita Zoughi
System Engineer
When you work on Splunk, it's very easy. However, when you need to reach out to support, it could be better. It would...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Network Engineer at a tech services company
I have not needed to open a ticket up with technical support.
Read full review of Splunk Enterprise Security »
Surya Teja
Information Security Analyst
I rate Splunk support nine out of 10. Their support team is excellent. We schedule calls with them when we have...
Read full review of Splunk Enterprise Security »
Anonymous User
Cyber Security Analyst at a tech services company
Most of the time, some docs are not available. When you see the documents, they add a link, we go to the link but...
Read full review of Splunk Enterprise Security »
Anonymous User
Manager - Application Operations at a consumer goods company
Technical support is great. We’ve got great resources on that team, both on the delivery side, as well as on the...
Read full review of Splunk AppDynamics »
Gatlin Gates
Security Engineer at a tech services company
I have not had to interact with Splunk support. Most of the issues that I ran into can be solved by reaching out to a...
Read full review of Splunk Enterprise Security »
Anonymous User
Information Security Manager at a financial services firm
I don't like their support.
Read full review of Splunk User Behavior Analytics »
Anonymous User
CEO
The support is sufficient and responsive. We already know the product so we do not need to consult with them often....
Read full review of Splunk Observability Cloud »
Anonymous User
Design Principal , Head of Tools ( Technology , Life Science and Business services) at a tech vendor
Customer service and support are pretty good. The aligned support and customer support experience is quite good. If...
Read full review of Splunk AppDynamics »
Marcos Pestana
Head of IT Operations at a retailer
Technical support for this solution is mixed. We are using a local outsourcing company in Portugal as our contact for...
Read full review of Splunk AppDynamics »
Anonymous User
Senior Analyst Production Application Support at a leisure / travel company
When I open a ticket, it is resolved quickly. They are very responsive; very fast to get back to us and very thorough...
Read full review of Splunk AppDynamics »

Review 1 of 30

Technical Support

No Data Available

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