Compare Everbridge vs Splunk

Everbridge

Based on 80 reviews.

Splunk

Based on 1239 reviews.

Latest Research

Buyer's Guide

Everbridge IT Alerting vs. Splunk On-Call

September 2026

Splunk On-Call vs. Everbridge IT Alerting

Updated: September 2026

Buyer's Guide

Splunk On-Call vs. xMatters

September 2026

Splunk On-Call vs. xMatters

Updated: September 2026

Sample Customers

Everbridge IT Alerting

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

xMatters

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Splunk Cloud Platform

Mindtouch

Splunk On-Call

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Splunk ITSI (IT Service Intelligence)

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Popular Solutions

xMatters

0 reviews

Everbridge IT Alerting

0 reviews

Everbridge Mass Notification

8 reviews

Splunk Enterprise Security

165 reviews

Splunk AppDynamics

36 reviews

Splunk Cloud Platform

56 reviews

Top Industries

Financial Services Firm

12%

Outsourcing Company

10%

Construction Company

Manufacturing Company

Outsourcing Company

13%

Financial Services Firm

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dean-Robinson
Sr. Developer at a media company
The primary purpose of the solution is to manage callouts to support staff for groups based on incidents created by...
Read full review of xMatters »
Bhavani Ambadapudi
Recent Graduate at Robert Morris University
I used Everbridge Mass Notification for multiple reasons, with the main reason being mass notification. Whenever we...
Read full review of Everbridge Mass Notification »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
We use it for mass notifications in the event of a large-scale incident that's going to impact a number of...
Read full review of Everbridge Control Center »
Anonymous User
Crisis Management Director at a healthcare company
Currently, we use it for two different things. One is from an intel perspective where, within VCC, we have the assets...
Read full review of Everbridge IT Alerting »

Review 1 of 4

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Vikash Kushwaha
Full-Stack Software Engineer at mindpathtech
We agreed to speak about Splunk SOAR this time. I have worked with Splunk SOAR since 2025. I work with Splunk SOAR as...
Read full review of Splunk SOAR »
Purnambica Kolavennu
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
I am Purnambica Kolavennu and I have been working for the past two to three years with the Agriculture Skills Council...
Read full review of Splunk Observability Cloud »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Splunk Cloud Platform is my main use case, which we sell to our channel partners within the channel community that...
Read full review of Splunk Cloud Platform »

Review 1 of 5

Customer Service

Dean-Robinson
Sr. Developer at a media company
The technical support is excellent; whenever I needed support, I immediately received an email acknowledging the...
Read full review of xMatters »
Joseph Yin
Business Applications Analyst at a comms service provider
xMatters doesn't own our content. They provide support activity, assisting our users in configuration, but xMatters...
Read full review of xMatters »
TimWhite
Assistant Director Emergency Preparedness at Prime Healthcare Services
I've not contacted their technical support.
Read full review of Everbridge Control Center »
Anonymous User
Tools Engineer at a energy/utilities company
On-Demand technical support is excellent. They are quick to respond and resolve any issue.
Read full review of xMatters »
Anonymous User
Operations Support at a legal firm
We reached out to our account rep a few times, but we never had a problem we had to escalate to customer support. The...
Read full review of Everbridge Mass Notification »
Mike Moran
Management, IT Infrastructure at a pharma/biotech company
Technical support is great when working with our direct account representative. Sometimes, when using the email...
Read full review of Everbridge IT Alerting »
Sean Friedman
Director, Business Continuity & Bank Security Officer at a financial services firm
When I used Everbridge Mass Notification, I found it to be accurate and reliable.
Read full review of Everbridge Mass Notification »
Anonymous User
Incident and Major Incident Manager at Brinks Incorporated
They have been wonderful. They are great, and they helped me with everything. They are very knowledgeable about my...
Read full review of xMatters »
Anonymous User
Crisis Management Director at a healthcare company
Their support is good. I would rate them an eight out of ten.
Read full review of Everbridge IT Alerting »
Chris Quinlan
Director Of Service Operations at Finastra
The technical support is excellent. They certainly have different layers of support based on what you need and what...
Read full review of Everbridge IT Alerting »
John Paul Pammit
ITSM Lead at a manufacturing company
The support has been excellent. They are very knowledgeable and approachable. I work with a person who was kind...
Read full review of xMatters »
Anonymous User
Principal Program Manager at a energy/utilities company
I rate xMatters support 10 out of 10. I've never contacted xMatters support, but I think it's good. I've had regular...
Read full review of xMatters »
Anonymous User
Sr. Director, Operational Risk & Strategy at a manufacturing company
I rate Everbridge support a nine out of ten. They have a 1-800 number we can call, and we have a client account...
Read full review of Everbridge Mass Notification »
Anonymous User
IT Contractor
They were able to resolve a baffling problem where one foreign registrar just plainly refused to allow me to use...
Read full review of CloudFloorDNS Enterprise DNS »
Anonymous User
IT Applications Specialist at a healthcare company
I haven't personally had any problems with the technical support.
Read full review of Everbridge Mass Notification »
Anonymous User
ITSM Tools Lead at a energy/utilities company
Support has been great. They responded very quickly to all the support cases that I have submitted.
Read full review of xMatters »
Anonymous User
security analyst at a financial services firm
The customer support was very responsive. I would rate the customer support an eight on a scale of one to ten.
Read full review of Everbridge Mass Notification »
Anonymous User
Public Information Officer at a government
I've contacted their tech support. They're relatively easy to get hold of. I've reached out to them at night, and...
Read full review of Everbridge Mass Notification »
Anonymous User
ITSM Process Manager at a financial services firm
The tech support is great. They're almost always able to solve my issues pretty quickly.
Read full review of Everbridge IT Alerting »
Anonymous User
Senior Director Of Protection And Resilience at a non-tech company
The customer support for Everbridge Mass Notification is best in class.
Read full review of Everbridge Mass Notification »
Anonymous User
Senior Principal Engineer, Network Systems at a comms service provider
They answered my questions. It was more of a knowledge-type inquiry, not necessarily a problem, but we rarely have to...
Read full review of Everbridge IT Alerting »
Anonymous User
Service Delivery Coordinator at a computer software company
Their support is exemplary. I would rate them a 10 out of 10 or even higher. In 20 years in IT, without a shadow of a...
Read full review of xMatters »
Anonymous User
IT Resiliency Consultant at a manufacturing company
I am not always pleased with the service level where we are receiving from the Everbridge technical support team. On...
Read full review of Everbridge Mass Notification »
Anonymous User
Sr Systems Administrator at a pharma/biotech company
Tech support is excellent; very responsive and they provide good follow-up.
Read full review of Everbridge IT Alerting »
Anonymous User
Director of Enterprise Reporting, Visualization & Analytics at a university
Their support is quick. They literally react within minutes, at times, after you put a ticket in. They've been great...
Read full review of xMatters »
David Paul
Lead Pipeline Designer/GIS Specialist at a consultancy
Tech support is excellent. They are very responsive. We are able to reach them very quickly. On a scale of one to 10,...
Read full review of Everbridge IT Alerting »
Erik Shannon
Senior Manager of Technology Operations at a retailer
The technical support is very good. They are very quick to respond. I know some of their guys on a first name basis,...
Read full review of xMatters »
Anonymous User
Security Alerting at Boeing
I rate Everbridge's support an eight out of ten. When we first got the product, the person they assigned to be our...
Read full review of Everbridge Mass Notification »
Anonymous User
Platform Architect at a financial services firm
I would definitely rate them a nine out of ten.
Read full review of xMatters »
Anonymous User
Director
The technical support is excellent. They routinely answer problems on the first call.
Read full review of Everbridge IT Alerting »

Review 1 of 30

Sathis-Kumar
Senior Manager at Bank of America
Technical support is rated an eight. There is some delay in their in-depth responses and standard answers to questions.
Read full review of Splunk Observability Cloud »
MarcoDi Gioia
Security Consultant at Sitael
The technical support experience is moderate. It can take a long time to resolve issues, and I often need to explain...
Read full review of Splunk Enterprise Security »
Magnus Lord
Platform Leader at IKEA
Splunk support itself leaves room for improvement. We have excellent support from the sales team, the sales...
Read full review of Splunk Observability Cloud »
Vsadalaga Sadalga
Soc Analyst at a manufacturing company
The customer support for Splunk Enterprise Platform is good.
Read full review of Splunk Enterprise Platform »
Ramani Happy
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
My experience with tech support for Splunk On-Call is a mixed bag. The standard support ticket response times are...
Read full review of Splunk On-Call »
Tomesh Kumar Sahu
Associate Consultant at a tech vendor
We have not faced any issues so far.
Read full review of Splunk ITSI (IT Service Intelligence) »
Derek Scott
Information System Security Officer at SAIC
I handle most things in-house, however, I evaluate Splunk Enterprise Security's technical support and service as...
Read full review of Splunk Enterprise Security »
Anonymous User
Lead Systems Engineer at a retailer
Their technical support is great.
Read full review of Splunk AppDynamics »
Camilo Orellana
Head of cybersecurity at NOVARED SA
Technical support is very good and answers my questions.
Read full review of Splunk User Behavior Analytics »
Anonymous User
CISO at a financial services firm
I am happy to report that I've never needed to contact technical support. The README tutorials and the existing...
Read full review of Splunk Enterprise Security »
Anonymous User
Cloud Architect at a tech services company
We only had a consultant that helped us during deployment and they were okay. Other than that, we never have had to...
Read full review of Splunk AppDynamics »
Anonymous User
SOC Analyst at a tech services company
I have not used support yet mainly because I haven't delved into it as much because of the issues with our initial...
Read full review of Splunk Enterprise Security »
Anonymous User
IT Security Operations Manager at a retailer
I would rate the technical support for Splunk Cloud Platform probably a three, because there was some support, but I...
Read full review of Splunk Cloud Platform »
Anonymous User
Director, Enterprise Insider Threat at a legal firm
I would evaluate customer service and technical support for Splunk Enterprise Security as far better than anything...
Read full review of Splunk Enterprise Security »
Genrlmgr67
Senior Security Engineer at a government
If you implement something with this product I think you need one-year technical support. But the first thing you...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Systems Development Engineer at a tech vendor
Technical support or customer support at Splunk has been contacted. The quality and speed of the support at Splunk...
Read full review of Splunk Enterprise Security »
Anonymous User
Assistant Vice President at a financial services firm
So far, personally, I opened three tickets so far and I got what I wanted to get. I was pleased with the resolution.
Read full review of Splunk AppDynamics »
Jesse Gan
IT Director at Administrative Office U.S. Courts
In our company, we have a Splunk consultant who is very good at providing a solution. So far, I have not had any...
Read full review of Splunk Enterprise Security »
Rishi Raval
Officer at State Street
I work with a lot of Splunk’s support people. I like them. They're all good.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Chief Technology Officer at a computer software company
Techccial support is 10/10. See a case study from my previous company here:...
Read full review of Splunk AppDynamics »
Anonymous User
Works at a insurance company
I have contacted their technical support, and they are pretty good for the most part. There have been a few times...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Architect at a energy/utilities company
Technical support is excellent. They also have Splunk Answers, which is community driven and it great.
Read full review of Splunk Enterprise Security »
Anonymous User
Owner at a computer software company
I've never dealt with technical support. I cannot rate their services or speak to how helpful or responsive they are.
Read full review of Splunk User Behavior Analytics »
Tim Whitlock
Senior analyst in investigations at GlaxoSmithKline
I have no experience with the solution's technical support team.
Read full review of Splunk Cloud Platform »
Anonymous User
Industry Consultant - Manager at a tech vendor
Customer support for Splunk Observability Cloud is adequate; it meets our needs but is not exceptional.
Read full review of Splunk Observability Cloud »
Anonymous User
Lead Information Security Specialist at a tech services company
I do not have to deal with them, so I do not have any information. Our administrators handle that side of things.
Read full review of Splunk Enterprise Security »
Charles Roberti
Chief Executive Officer at ENAD
We have good support, rating it seven or eight out of ten.
Read full review of Splunk Security Essentials »
Anonymous User
Software Engineer Manager at a tech services company
Everything was carried out in a timely manner with technical support. Our sales manager has constantly been in touch...
Read full review of Splunk AppDynamics »
Anonymous User
Security Engineer at a financial services firm
So far, customer support for Splunk Enterprise Security has been great.
Read full review of Splunk Enterprise Security »
Anonymous User
Developer at a tech vendor
Splunk Enterprise Security's customer support is good.
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

No Data Available

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